Harry Shafique

Complaint regarding the handling of my recent enquiry and the lack of support provided by Buyagift in relation to my booking.

I contacted Buyagift on Monday, more than 72 hours before the scheduled experience, to request support with an amendment. During that conversation, I was clearly advised that as long as I had contacted Buyagift before the 72-hour deadline, this would be acceptable and Buyagift would contact the supplier on my behalf. I acted in good faith based on this advice.

Despite this, I was later informed that the supplier had responded stating that amendments require 72 hours’ notice and that the booking is non-refundable. This response fails to acknowledge that I did, in fact, make contact within the required timeframe and relied on Buyagift to action this, as advised.

Throughout the live chat, I repeatedly asked that previous communications be checked, as they should be on your records. This was not meaningfully addressed. Instead, the response I received was effectively “that is the supplier’s response,” with no attempt to challenge it, escalate the issue, or take ownership of the advice previously given by Buyagift.

I find this extremely disappointing. I followed the guidance provided to me by Buyagift, yet I am now disadvantaged due to delays and a lack of advocacy on your side. The service felt dismissive rather than supportive, and no resolution or clear next steps were offered.

I am therefore requesting that this complaint be formally reviewed, including:
– A review of the advice given to me on Monday
– Consideration of Buyagift’s responsibility where incorrect or misleading guidance has been provided
– A reasonable resolution, given that I complied with the stated 72-hour requirement

Horrible, fake news and ruin people lives

Online customers service are not helpful at all and don't seem to want to help, I understand that sometime thing can be out of control however not even to try to help or not even being sincere is not good and very poor service to make you feel that you are just a number especially when we use there bookings service a number of time, I will be thinking twice next time to use them

Brilliant tool to understand real service quality for the cuatomers

Terrible service – I was given incorrect information, and they consistently refuse to address my complaints over the phone. The wait times are extremely long, and the staff are unhelpful. I'm now stuck with them, as they won’t allow me to switch providers, despite being on a payment plan. It’s clear this is a company that cares only about profits and numbers, not its customers.

Lovely flowers, and good value, they were delivered earlier than expected and packing a little crumble but all in all they were good and seemed to be fresh

Previous it wasnt great at all "Network is terrible don't work half of the time" however it has improved massive. Only thing is that they make it hard to switch providers

Missed communication, ridiculous advising for slight discolour of indicator, forgot to completed the service which was booked and try to over charge for Dust cap arch arm, Advice to be very careful and check if the work has been done as well as the cost elsewhere

Wait and delivery time is quite long, however they have arrived and seem to be good for the money paid.

2024-The first part of my degree study's has been good however over the course of time It declined in terms of communication and protocols, recommendations is to definitely do your research for what you want to get out of university

Previous comments 2023

"It been a journey and sometimes the support was not the greatest but in the end they supported really well and I glad that I continue and completed with Arden university, I would recommend them"

Great help, friendly, value money and reliable

Simple, easy, and brilliant service

Over the moon 🌝 Overall brilliant service, they do really try to help you in everyway. I would definitely recommend them as a broker. They made the process really simple evening knowing my circumstances was complicated. Please pass on massive thank you to Tom who was really helpful

My only feedback is to ensure they keep regular communication as I did feel that communication was missed and was abit distance at time.

Second part of the feedback the account for tracking the status was not updated and did not give the relevant update.
However everything else was brilliant and went smoothly as well as being flexible and understanding of circumstances.

Order completely wrong and they didn't even knowledge it even when we send the photo to them shocking customer service this was the Hampton court branch

Terrible service
Terrible service, left in the lurch did not read energy readings correctly or make any effort update me regarding payments resulting in the account being in debit

Harry Shafique

21 Apr 2022, 19:25 BST

Very very misleading, please read all comments about misleading, please don't get caught out. I not even sure many of these 4&5 stars review are genuine. I try to speak and resolved these issues in good faith however unfortunately it seems that they have no interest of trying to relsoved issue and instead of try to relsoved issue they are using a sledge hammer for a nail.

I put in my email to RH below to show my genuine response try to resolve this misleading issue.

To confirm I dispute your claim, I would like to draw attention to the attachment where Team RH clearly contradict your terms in the regards of cancelling during the tutorial period.

In addition, I believe I was misled in the terms of the sale and the product as stated before in previous correspondence.

I have stopped using the app and will be cancelling the direct debit and subscription via the bank.

I will also raise this case with Trading standards. However, I would like to resolve this issue and give Team RH another opportunity to cancel my subscription.

Thank you and I look forward to hearing from you.

Kind regards

Hi there,

I hope you are well, I recently signed up for the LifePlan not realising that it is a 12-month contract, as I am still within the 14 days cooling-off period within the contract, please can you cancel my subscription and service from today date.
Thank you for your help.
Kind regards,

After using Hoseasons for number of years and having a good experience this time it was awful, Unfortunately we had a issue with our car and was potentially was unable to get to our destination, we were hoping for some understanding and a little empathy however this was absolute not the case and was the quite opposite, completely unhelpful. Even when ask if we could speak to a manager or request customer support was told our complaint could not be helped and they will not pass our call on to a manager. Really disappointing since we did like using Hoseasons however will not be using them anymore.

Charlotte was really helpful, despite having problems with the booking as the hotel was Books however was not actually available at the website we managed to get the hotel book and Charlotte was very helpful committed and brilliant.

Feedback for the company make it clear that all your price on your website are not up to date or live prices. As a company this is not good.