Brent Miller

They will take your money, promise delivery and not come through. They then ghost you while spamming your email.
A business that cannot handle basic customer service inquiries cannot be trusted.
Buyer beware

Chewy continues to cheap-out on delivery by using Fedex. I gave them another chance after past years of terrible deliveries but that was a mistake. They just don't care. There are so many other options for pet products and I will be utilizing others instead of constant bad service.

Terrible customer service. Today was the last straw. Once again, I put in a “case“ for customer service, and they never got back to me so I had to call . I have been ordering from them for a couple years monthly. Customer service has gone completely downhill. They have no problem taking your money but don’t let you know that your product is not going to get shipped because they have to re-license with the state, or some other vague excuse. I actually gave them three chances and it never got better. There are so many other sources on the Internet for this type of service and products, I recommend seeking others out.