Title: Sold Unnecessary Merchandise Based on Employee's Error, Then Denied Return
Title: Sold Unnecessary Merchandise Based on Employee's Error, Then Denied Return
My Experience:
At Canada Computers, I specifically asked a salesman if the computer case I was buying included cooling fans. He explicitly stated it did not and recommended I purchase three high-end fans, which I did based solely on his advice.
Weeks later, while building my PC, I discovered the case came equipped with two fans already installed. The salesman's fundamental claim was incorrect, causing me to spend a significant amount of money on products I did not need.
I returned to the store with the two unopened, unused fans, expecting a straightforward return since the purchase was a direct result of their employee's error. The store refused, citing a time-based return policy and taking no responsibility for the mistake.
