Canada Computers Reviews 463

Even one star is too much. I place an order for DDR5 RAM at a good price, showed up to pick it up and the manager canceled it on the spot so they could resell it for more after prices went up. It's unethical. I have started moving smarter with #cve'capital # corp. At least, they don't cheat me there.

Awful website. Poor experience in stores 8/10 times. Their computer repair service is scammy and near useless.

With the recent data breach and how they have handled it, I am done. That sold me on never returning or buying from Canada Computers again.

The cherry on top is there being no way of manually deleting YOUR OWN ACCOUNT! I had to call customer service for them to delete my account with them.

What a security nightmare. Shame they have the in person monopoly for computer parts for Ontario, at least.

I agree with the hundreds of 1-star reviews discussing abysmal customer service.

I was attempting to purchase a laptop for my 12-year-old son who has been saving up for years. His target computer was discounted on New Year's Day with the sale ending on the holiday (i.e. the business was closed). The website failed repeatedly while trying to order. No specific error messages were provided, such as lack of inventory, etc. Just a generic "Order failed. Try again later" type of response.

When I called to try to resolve the issue when the company reopened after the holiday, I was hung up on (after an hour on hold), repeatedly ignored through email, had promises made and then broken and was generally and very clearly shown that customer service is not a priority. Ultimately, after more than a month of trying to obtain resolution to what should have been a simple problem, I informed Canada Computers to close my request. I have zero faith that the company will stand behind their products and processes. Customers are not valued, in my experience.

Every organization makes mistakes. How a business responds to these mistakes says a lot about the organizational culture. In my experience, Canada Computers has demonstrated no desire to truly acknowledge my issues and provide reasonable solutions.

At this point, I will be taking my business elsewhere.

I made a purchase on the Canada Computers online store on December 31, 2025. On January 22, 2026, I noticed something was wrong with my card. Upon calling the bank, I discovered that two purchases on an international money transfer app called "Tap Tap" were made with my card without my authorization or knowledge. The bank is now investigating what happened and will give me an answer in 15 days. I suffered a loss of more than $400.00 CAD.
I don't usually use this debit card, and the only new place I used it in December was on the Canada Computers online store. This leads me to believe there is some security flaw in the store or some leak of customer information.
While searching for information about the fraud to report to the police, I found posts on Reddit talking about fraud occurring at the Canada Computers online store. I also found news about the ongoing recent card skimmer malware identified on their site.

I sent an email to Canada Computers customer service to inquire about the incident, but I have not yet received an official response via their email. They haven't made any public statement and/or contacted the affected customers.

I order a $3700 laptop from them and it said my order was being packed, next day it went to "back order". January 2nd, they finally ship it, the website said my carrier was purolator so I didn't cancel the order and buy from amazon, but no, thats a lie too. they shipped it to canada post, not purolator. Instead of 2-3 days, I have now been waiting 19 days with the CHANCE that it might arrive on the 20th day. Horrible shipping time, packages from china arrive faster. I tried to call their support team and complain, just for a 30 minute hold time just to be connected to a support agent who couldn't even speak fluent english. Would not buy from them again.

Refusing to ship my order. Telling me something is wrong with the payment but I bought more expensive items recently and had 0 issues elsewhere. Refusing to tell me what is wrong with my payment. Their systems are trash and this company is trash

On January 10, 2026 (yesterday) I bought “Microsoft Office Home 2024” from Canada Computers located in Kanata, Ontario. I was told the product had been returned before as defective but that the store technicians had checked it all over and that it was fine and I shouldn't have any problem. I trusted the sales person was being truthful and went ahead.

After downloading the software later that evening, it showed up in my apps as the “Microsoft Office Home and Student, 2021” version. Not the one I bought.

I called the store next day (Sunday), spoke with the salesperson and he told me I must have installed it incorrectly and that the product had been sealed when returned and was fine.

That’s when I realized they probably didn’t give it much of an examination, because if the product had been sealed all along, how would they have been able to check it over? How did they know it was or wasn’t defective?

The person I spoke with then put me on hold to go off and speak with a manager. Then he came back on the phone and told me to bring my computer in and they would reinstall the software, "on the spot." I agreed. But then he quickly added it would cost another $20. It wasn't even 24 hours and they wanted to charge me extra, claiming I must have installed it wrong and therefore it was on me, it was my fault.

I’m an honest person and I felt insulted. I feel if this was the wrong product that they replace it; or if not, if it was something else and salvageable, at the very least they reinstall the software and cover the $20. It would be simple good customer relations, a proper way to treat a customer. The attitude from this store was awful, anything but helpful.

If they sell products that end up being something different, or fixable, especially given such short notice from me, surely good consumer service and relations dictates that they resolve the issue. Had they done that I'd be a happy customer and likely buy there again when I needed something computer or electronically related.

My advice: BEWARE! Terrible service.

Online ordering and even in store pickup after an online order is so lackluster. I purchased items about a year ago, had a poor experience and told myself I wasn't going to bother with canadacomputers anymore just due to the total incompetence and lack of real prompt customer service. They don't even reply to you until days later. Try calling the store and nobody picks up. Even just purchasing an item online that is for pick up in store is an absolute hassle, you will not receive any updates in a reasonable amount of time, so expect to not be picking up the item you purchased for weeks.

I decided to give them another chance nearly a year later to help support Canadian business, and it's the same poor experience all over again. I purchased a $20 fan days ago and they will not update me with any status. They have learned nothing in over a year of already poor performance, I'm really surprised this business manages to operate any profit. They will have no customers keeping up at this rate.

It's just honestly not worth the hassle at all ordering from this business online, the experience is so far below acceptable it's ridiculous.

I found a laptop listed at approximately $700 off the original price. After searching extensively across Canadian retailers, Canada Computers was the only vendor offering this configuration at that price point.

I recently relocated to Alberta for work but still maintain an Ontario address. My first purchase attempt failed due to a billing address error on my part. On the second attempt, I placed the order using my correct billing information and shipped the laptop to my Ontario address, intending to have it forwarded to me. That order was flagged and cancelled by your system.

I then attempted the purchase again using my line of credit. After waiting three days for processing, this order was also flagged and cancelled. I contacted my bank directly and was advised that there were no issues, blocks, or fraud alerts on my accounts. I then contacted your customer service team and was told there was no explanation available and that I should “try another card.”

At that point, with no clear reason provided and no resolution offered, I chose to purchase the exact same laptop configuration directly from Lenovo—for $50 less—without any issues.

I am disappointed by the lack of transparency, support, and resolution provided throughout this process. Being unable to complete a legitimate purchase after multiple attempts, despite confirmation from my bank that everything was in good standing, reflects poorly on the purchasing experience and customer service.

Canada computer sent me a empty box instead of a ROG NUC - worth 2,200$
I recieved the parcel and it was empty, call them took 3 business days just to tell me they sent it. and no help after that.

Just said file a police report - not that we will help you find the parcel, we will contact UPS to file a claim nothing. i contacted cops they just gave me an incident report, i asked will they be looking for my device when it comes online - said no.

Basically a police report does nothing to find your device, i called Asus informed the same, created a case and was told if it comes online they cant do anything.
I completely Blame the sender Canada Computers - 1st - they used a box that was 4 times the size of the mini pc. no reason at all, someone took out the item and resealed the box, 2nd - they put there warehouse address on the senders - this is a big problem - as soon as driver or anyone who gets the parcel will want whats in the parcel as they know it is electronics.

Also in general the help and customer service is below zero, i am out of 2,200$ and i am getting answers like file a police report that is it. they dont even want to file insurance claim with UPS, how pathetic is this.

People in the future - dont support online purchases - this is very common now. no one cares, i must pad the salary of the CS who answered the phone and did nothing. instead of working towards helping the buyer, i have no help at all but arrogance and my fault. i dont even know how it is my fault.

to place an order, they falsely accused me of using a foreign credit card, what a pathetic sickening co.

Even 1 star is too much. Placed an online order for DDR5 ram at a deal price. When I went to pickup the manager cancelled the order right then so that I could not pickup since ram prices doubled so they could re-sell at higher price. Very unethical and unmoral business practices. Avoid shopping from them.

Overall service is good i don't know what other people are talking about their pics are great bought a pc in store so I don't know if the complaints are about the shipping but overall 10/10 place the pcs are just plug and play the pcs come with windows 11 pre-installed great place would recommend to others

They claim they provide a "15-day price guarantee", but create so many ways to not honour the statement with a complex policy. This company charged full price one day and placed items on sale the next day. When asked to honour their claim, they said they couldn't because the policy does not cover for promotional discounts. One can just return the items and reorder, so what is the point?! That is absurd.

The service was good like when I needed and fix they are helpful but buying a computer was a,nightmare only 15 days to return is not enough and they choose gigabyte for almost all there computers instead of using asus b650 why gigabyte is like not that good anyway I had to go on phone like 30 mins with manager to ask for a,return I had it 30 days but they wouldn't let me. Now my brother was looking for a computer but im gonna,look somewhere else.

Took in a laptop that needed a new cpu. I asked for estimated cost at the repair desk and only thing out of the guys mouth was $50 for a diagnosis. I was just looking for a quote for a known repair issue and he must have said $50 four times. Might as well been talking to a computer. I looked at their new laptops on display and all priced higher than their competitor across the street. Unless you are looking to build a gaming system, i would not recommend.

They have refused to give me any valid reason why my Credit Card was refused, and by the time they responded and elevated it to higher levels, they are telling me the only option to pay the bill is through internet money transfer or an online banking bill payment. The primary reason to use a CC is to get the additional warranty on my purchase and they have ruined that opportunity even though I followed every instruction on their website 100%. Now there are parts of the order that they will not even fill. By far the very worst customer service, lack of responses and accountability I have ever experienced. DO NOT TRUST THEM.

Do not buy online. They deducted 237.00 for the product it went out of my bank account does not show a hold from my bank account. Then when I went to go and pick up the part in store , I had to pay again with them saying it's a hold there were no funds on hold and my balance was 237 less then previous so I was out 237 + 237 cause I purchased the part .. horrible online system will never shop with them online again. Funds better be returned in 3 days...

Most reputable online retailers only charge your payment method once the item ships — not at the moment you place the order. Canada Computers, however, charged my credit card for a product that was clearly on backorder. In contrast, Newegg handled a similar situation professionally: they cancelled the order, never authorized the payment, and immediately refunded the warranty I had purchased for the unavailable item.

Avoid Canada Computers. Their behavior raises serious concerns. I wouldn’t be surprised if a class action lawsuit emerges — there must be something in contract law that prohibits accepting payment for inventory they don’t actually possess. Then again, I’m not legal counsel… just someone who expects basic accountability.