AutoBidMaster Reviews 224

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff for being helpful, professional, and knowledgeable. People highlight the excellent customer service, with agents being patient, kind, and quick to resolve issues. Consumers are satisfied with the efficient handling of paperwork. However, some reviewers report issues with payment, such as unexpected extra charges and holds on transfers. Others mention problems related to the product and service, including vehicles arriving with undisclosed damages or mechanical issues, delays in receiving titles, and difficulties with logistics and support after payment.

Based on these reviews

Rated 5 out of 5 stars

In one word, Bobby! After numerous phone calls with little response other than “we are working on it”, I reached Bobby who provided me hard dates, concrete information, and meaningful data.... See more

Rated 5 out of 5 stars

I love working with them as a broker they always have my back. All paperwork is done in such a efficient and timely manner. Their customer service is top notch I've never called them without getting i... See more

Rated 1 out of 5 stars

Title: 4-Month Delay! Car stuck in Oman due to their error! ​I paid in full on September 30th for shipping to Shisan, Yemen (Lot # 57561505). It is now January 21st, and the car is STILL stuck in... See more

Rated 5 out of 5 stars

They are the best they handled everything for me. Free car fax with all the information.they handled the bid won the bid and scheduled my deliver to my driveway and kept me informed and the rep I sp... See more

Rated 5 out of 5 stars

I am not a dealer, just a car enthusiast and was Very unsure of the auction process, however Everyone at AutoBidMaster were extremely helpful and educated me on the process...it was well worth the few... See more

Rated 5 out of 5 stars

She was the most helpful and knowledgeable agent i have dealt with since doing business with Autobidmaster. I think the most important thing is sharing information people might need to know even if t... See more

Rated 5 out of 5 stars

I call to follow up the title of a car I bought on an auction so I call and talk to Mrs Luba who helped me to find out what the status of the paperwork was, but she was so kind to call me back with al... See more

Rated 5 out of 5 stars

Ilham was patient, friendly and knowledgeable and helped me navigate through the process of paying for the car, reviewing my bill and various other things. There are a lot of rules between this comp... See more

Rated 5 out of 5 stars

Luba over the phone helped me change my shipping address as well as helping me understandwhich payment method was best. Everything was done in a timely manner and hassle free.

Rated 5 out of 5 stars

It was a real pleasure working with AutoBidMaster. Their team provided support at every step of the process, from bidding to delivery. Having their assistance made the entire experience smooth and str... See more

Rated 1 out of 5 stars

I use Autobidmaster in situations where my dealer license is not accepted, kudos they are registered everywhere. Once you buy and pay, good luck your on your own. Recently I bought a car, it was... See more

Rated 5 out of 5 stars

I have bought over 35 vehicles through Autobidmaster over the last 5 years and I have always been very satisfied with customer service. When you deal with used and damaged vehicles there are always ch... See more

Rated 1 out of 5 stars

This company has taken 5 months and still hasn't provided a title for my vehicle. They keep blaming the state for taking so long. Well, during this time, I re-titled a vehicle, which took two weeks. T... See more

Rated 5 out of 5 stars

At first I thought I was going to be disappointed with this company with how the delivery of my vehicle went but after that everything else went fantastic! Tabitha went above and beyond to help me and... See more

Rated 5 out of 5 stars

I thought we had a miscommunication problem but I was the one misunderstanding and she had me taken care of in less than a minute. Perfect service, I hope I get her every time!

Rated 1 out of 5 stars

Total fiasco with shipper today they could not offload our truck from the trailer bcs the front tires were stuck in a position to fall off the trailer. Bidmaster said i should have provided off load... See more

Rated 5 out of 5 stars

Olga and Alex were so helpful responding to my questions in a very professional and timely manner. They made be feel very comfortable and made my buying experience with AutoBidMaster easy. Thank you b... See more

Rated 1 out of 5 stars

Seems serious, but everything goes well till you won a bid. After a week we still wait for the vehicle to be shipped. You pay the Auto Shipping, where they said will do everything with high efficiency... See more

Rated 1 out of 5 stars

WORST AUCTION EVER! They charged me multiple "bidding power" deposits and membership fees without even having a pop up asking if your aware of all those charges. $1500 in deposits(that you cannot use... See more

Rated 1 out of 5 stars

This is by far the worst car broker company I’ve ever dealt with. I purchased a vehicle listed as having a clean title, but when the car arrived, the title was actually salvage (S title). They tri... See more

Rated 1 out of 5 stars

Please if you can do not purchase from this site. It's not enough homework you can do on these cars and no matter the minimum payment, you are going to pay at least double of what you see with other... See more

Rated 1 out of 5 stars

********************************************************************* COPART allows bidding on certain vehicles without a license AND COPART DOES NOT REQUIRE A $600 deposit to bid on items $2000... See more

Rated 1 out of 5 stars

Buyer beware of this company in California. I bought a car using their service that had a clean title. The day of the purchase, Autobidmaster reported the car to Carfax as having major damage. I was s... See more

Rated 1 out of 5 stars

Cons an Crooks for the insurance companies. Go to your local auctions. I won my bid for 600 and saw others bidding after me, somehow I won. Well 600 plus 2024 in add on expenses. Then when I sent t... See more

Rated 1 out of 5 stars

I don’t recommend them. They loose my title I have emailed and called them and not answer. Extra chargers were added on my invoice in Nederland. They are not serious, they lied me and passed like p... See more

Rated 1 out of 5 stars

They screwed us out of 1400$. My wife had to have an emergency surgery and they found cancer on her kidney. This place wiped out credit cards out. You need to understand this is Russian owned. They co... See more

Rated 1 out of 5 stars

I purchased a vehicle (Lot #61645055, VIN: 2C3CDXJX9H29867) through AutoBidMaster. The listing only described “Minor Dent/Scratches” and did not mention any severe mechanical or electrical probl... See more

Rated 5 out of 5 stars

Man it was my first time bidding and I won a nice Escalade with the help of Andrew Rezin he was a great help I don’t think I would have been able to do it without him!

Rated 5 out of 5 stars

IIham Customer services, she is the best!!! Giving all information provided and professional actitud, She is the best😊 Thank you for your help!!

Rated 5 out of 5 stars

l was very pleased with the help l receive by customer services Ms. Luba was very professional and full all my needed thanks you and keep the good work

Rated 5 out of 5 stars

My first rodeo with them at it's been all good. Their text support in particular was very responsive and extremely helpful Good job

Rated 5 out of 5 stars

Ilham Sabir was very nice attending my question and providing quick response to my request. Very glad to have her assigned to my query.

Rated 5 out of 5 stars

Ilham Picked up the phone right away and helped me resolve the conflicting questions I had about a lot I won. She was very patient with me and answered all my questions. Everything was resolved.

Rated 5 out of 5 stars

The representative I spoke to, “Ilham,” was great and answered every question I had with no hesitation. I’m grateful she was the one to help me.

Rated 5 out of 5 stars

Luba was very nice and informative. She took her time explaining everything I needed to know. Highly recommend autobidmaster !

Rated 5 out of 5 stars

I ami'm being very honest. She was very nice to me and I told her I was a new bited and she's very patient with me.And I was very comfortable when she was trying to teach me.And show me about bidding

Rated 5 out of 5 stars

Luba Helped me so much allways give in me good information and haveing me update on my situation thanks for her help and allways responding nice and helpful she does such a good job 😊😊😊

Rated 5 out of 5 stars

Great service! Had the pleasure to speak to Andrew multiple times for help regarding my purchase he was always very responsive and helpful!

Rated 1 out of 5 stars

This company wiped our credit cards out after I found out some really bad health news. My husband works so hard and has been off work to help me with cancer treatment. Our way of life changed overnigh... See more

Rated 5 out of 5 stars

Agent was very courteous and made sure all and any issues I had were resolved before getting off the call.

Rated 5 out of 5 stars

I had a great experience your representative LLHAM WAS AN AMAZING HELP I was so stressed and helped me get through the call worry free made my day a ton better

Rated 5 out of 5 stars

Tabitha was the best , very communicative and very fast and respectful response! She is the best! She help me through every step and made sure that I was happy with the outcome! Good job Tabitha.

Rated 5 out of 5 stars

Ilham was very kind and helpful. She answered all my questions and walked me through the delivery and payment process.

Rated 5 out of 5 stars

Answered all my questions, straightfoward candid and very kind and compassionate. Deserves a raise and more involvement in the company.

Rated 5 out of 5 stars

Ilham is incredible. I had everything I needed except for the bill of sale and she got it to me within minutes of asking. Fantastic!


Company details

  1. Auto Auction

Written by the company

AutoBidMaster is the industry-leading online auto auction marketplace. We connect you to thousands of independent third-party sellers in the largest vehicle auction inventory in the US & Canada. Save thousands on your next vehicle purchase!


Contact info

3.9

Great

TrustScore 4 out of 5

224 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ami'm being very honest

I ami'm being very honest. She was very nice to me and I told her I was a new bited and she's very patient with me.And I was very comfortable when she was trying to teach me.And show me about bidding

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I love working with them as a broker…

I love working with them as a broker they always have my back. All paperwork is done in such a efficient and timely manner. Their customer service is top notch I've never called them without getting it completely resolved

15 January 2026
Unprompted review
Rated 1 out of 5 stars

TitleStars: ⭐ (1/5) Title


Title: 4-Month Delay! Car stuck in Oman due to their error!
​I paid in full on September 30th for shipping to Shisan, Yemen (Lot # 57561505). It is now January 21st, and the car is STILL stuck in Salalah Port, Oman. The company failed to provide the correct "Transit" manifest, and now customs are blocking the car. I have filed an official case with the BBB (Better Business Bureau). AutoBidMaster has my money but is not solving the documentation error. AVOID their international shipping!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

perfect service

I thought we had a miscommunication problem but I was the one misunderstanding and she had me taken care of in less than a minute. Perfect service, I hope I get her every time!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Helpful Customer Support

Luba over the phone helped me change my shipping address as well as helping me understandwhich payment method was best. Everything was done in a timely manner and hassle free.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Lack of transparency and potentially misleading advertising

Lack of transparency and potentially misleading advertising

I purchased a vehicle through Autobit Master relying on the information displayed in their online listing and auction. The listing only showed minor cosmetic issues and never mentioned any serious mechanical problems. Based on that description, I proceeded with the purchase, paying several thousand dollars.

When the vehicle arrived, it wouldn’t start at all. The engine was completely damaged (“engine seized”), something that was never disclosed. Because of this omission, I ended up losing a significant amount of money, as I had to sell the car for a fraction of what I originally paid.

What concerns me even more is their attempt to blame the buyer by saying they “recommend inspecting the vehicle in person.” That argument is illogical. If they offer online auctions, then the platform is required to be transparent, truthful, and compliant with basic consumer protection standards. The duty to disclose essential mechanical issues lies with the seller — not the customer.

From a legal standpoint, failing to disclose major mechanical defects may constitute misleading advertising, misrepresentation, and a violation of consumer protection laws. A company cannot shift its lack of transparency onto the buyer or justify it by claiming the customer should have been physically present. The law requires accurate, complete, and honest descriptions.

My experience was extremely negative: the information they published did not match the actual condition of the vehicle, resulting in a substantial financial loss. I cannot recommend this platform, as their lack of transparency can seriously harm buyers.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent job Luba

I call to follow up the title of a car I bought on an auction so I call and talk to Mrs Luba who helped me to find out what the status of the paperwork was, but she was so kind to call me back with all the information and even the track number so I can know for fact what to expect. I have to say Luba was very helpful, clear, educated, on time (cause she say she was calling me back in two hours and exactly on time she call me with all the regarding information. I recommend Luba without hesitation

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Total fiasco with shipper today they…

Total fiasco with shipper today they could not offload our truck from the trailer bcs the front tires were stuck in a position to fall off the trailer. Bidmaster said i should have provided off load equipment!!! makes no sense and if they needed that provided i should have had prior notice to arrange this. They wont issue a refund and I'm having to pay for shipping again. What a waste of time

24 October 2025
Unprompted review
Rated 1 out of 5 stars

You can't cancel or delete your profile…

You can't cancel or delete your profile once you created it just to view vehicles. Don't upload your photo AId like I did. You can't remove it. Once your on the hook they don't let you make a clean exit. Crooked web site and company.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

This company wiped our credit cards out…

This company wiped our credit cards out after I found out some really bad health news. My husband works so hard and has been off work to help me with cancer treatment. Our way of life changed overnight. This crap company wiped out our finances in a matter of minutes. Yury is living the good life though. Don’t worry. Karma is real. Check your emails.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

They screwed us out of 1400$

They screwed us out of 1400$. My wife had to have an emergency surgery and they found cancer on her kidney. This place wiped out credit cards out. You need to understand this is Russian owned. They come over here and take advantage of US citizens. They could care less about it. I’ve been off work and have made a gofundme me to try to help after they cleaned our accounts out.

1 September 2025
Unprompted review

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