Insurance Auto Auctions Reviews 104

IAAI misplaced my wire transfer into another account - their error - and then charged me storage fees while they try to fix the problem. Two days later I am still trying to pay for my vehicle with the funds already sent in. Their local offices are great but their national buyer services department is beyond unhelpful.

Try Copart instead

This auction is a complete scam to the general population and public . There live auctions are a very big scam and rigged up to the maximum look at the reviews on trust pilot? All these auctions are a complete scam . Stay away from them at all costs and do not trust trust pilot as it's another corrupt company too they are breaking all gdpr rules there's is nothing you can do it about this company also known as motorhog it has a very bad reputation in the market

Don't place bids. Lately, the system has been automatically stacking bids. If you place a bid, they'll automatically approach the maximum stack to take all your money. I've been buying on this auction for seven years, but now they've turned into scammers. They also claim the title is clean, but a month after purchase, it becomes a total loss (salvage).

Very bad experience. Not a customer friendly company. Beware!

Won a ford focus in iaa was from Doncaster the car has finance owed when I did hpi check diddent pay for it as you cant even contact them no more on live chat i sent them an email still nothing back from hhem account is now suspended iaa is shocking place to buy from now should never have bothered buying synetiq that's where it went downhill shocking place 0 stars

Bought a car from Charlottes Salvage on Synetiq auctions a few years ago. Bidded 3 hours before at £1430 and was the highest bidder at £720 until 10 minutes before the auction started. Then at 10 minutes before auction end, the bidding went up in £10s none stop within 10 seconds all the way up to £1420 and then stopped. Won that car and thought this is too dodgy. I rang Charlottes Motors who claimed they don't have an idea. But it was definitely 1000% an inside job.

Hidden damages and description of all vehicles listed and fuel taken out before releasing vehicle. Please be careful with Synetiq/IAA. Starts and drives does not mean no issues Had radiator damaged with no coolant. So totally f×××ed not worth what paid for the vehicle.

total scammers, delays payment clearing in bank in order to add an extra late fee and a storage fee.

Scammers like everyone else. Broken engines but hidden from you with their trickery. I bid there super low assuming the worst and then it works.

Be careful, they sell cars that in the photos uploaded by the auction actually hide their damages, then hide behind the terms and conditions, I bought a car and the photos did not show the damages and the description did not describe anything, I call this a scam

trashy two drivers even scary and no show

I bought a car from IAA UK in [month/year]. The auction listing and VIN data showed the engine code as CUNA (GTD spec, 184PS), but when I collected the vehicle it was fitted with CRBC (150PS).

When I raised this, IAA told me they rely on VIN database information, do not guarantee listings, and offered only to relist the car for £99. I was disappointed as I relied on the listing when bidding, and their terms even state they cannot exclude liability for misrepresentation.

This is simply my experience, but I would advise future buyers to be cautious and carry out their own checks before bidding.

Don’t use this company. Scammers just take your money and sell cars knowing they have issues not listed

They are more then scammers
To many problems hidden…
Bought few cars from IAA…I will never buy again

If I could give this auction zero stars, I would. I do business with all the major auto auctions and this one by far is the worst. The customer service is lacking. Every time I call in to buyer’s services, I have to hold for an hour or more just to get a representative on the phone and my issue may or may not get resolved. In the office, the reps are slow, rude, and provide inconsistent information. I have stood in line at the St. Louis office several times and watched as no one was being serviced, but all the reps were sitting at their desk pretending to be busy. The fees are already higher than most, but in addition to the regular buyer/seller fees, there is a a plethora of additional fees. The high fees would be irrelevant if they actually provided help and good customer service. The “deals” are not really deals by the time you pay all of the additional fees you could’ve purchased a car without a salvage title. Once my account expires, I will not renew unless something changes. All of the employees need to undergo customer service training.

There website is not working again, I can't see registrations of the cars so cant do checks, I had to do this review its the only way they will listen,there is no other way, they are a terrible company and i cant trade yet again, where are trading standards

Been buying from IAA for a while and they screwed me this last time out of $4014.16 and say I didn't pay for vehicle. So no vehicle and no money... Won't do business again with them because they ripped me off... customer service sucks. I have all the proof i paid from bank and PayPal. Buyer number 648296

I bought a truck that was advertised to start and drive, but it did neither. I also paid $1300 for delivery through their delivery service. The driver told me the Idaho branch forklifted it onto the truck because it would not start, and then delivery to my house proceeded. An auto shop told me the engine was bad. When I contacted iaai.com and the branch, they said that I agreed to paragraphs 6 and 7, which says no guarantee on the condition. They misrepresented the vehicle and were not helpful in resolving the issue. I feel like I have been scammed.

Have been with IAA for 10yrs + and this is the year of disconnect! As of Feb 17th 2025 there is NO Customer Service phone connect at all! They have made my account "Inactive" for who knows why?? Seems like after the company was acquired by Richie Brothers, it went to hell in a hand basket. As a Licensed Business, I have been treated like a general public buyer!! I am OUT!.

Getting a live customer services is nearly impossible probably because they dont have enough agent cutting cost but speaks very bad about the industry due to the fraustrations