Cater Nation Reviews 853

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the company's commitment to providing top-notch service, ensuring that every order is handled with care from beginning to end. Consumers feel confident that any issues will be promptly resolved by the staff. The company is also praised for its exceptional customer service, with staff members who are professional, personable, and always willing to go the extra mile to ensure a smooth experience. Customers consistently highlight the user-friendly interface, which makes placing orders a breeze. The ordering process is described as smooth and easy, with everything clearly laid out. Reviewers also appreciate the convenience and reliability of the service, noting that orders arrive on time and that last-minute changes are handled efficiently. The responsive and friendly customer service team is consistently praised for their willingness to assist with any questions or concerns.

Based on these reviews

Rated 5 out of 5 stars

Customer service provided is always helpful and much appreciated. It is my pleasure to work with your company to provide the meals needed for our events. Thank you for continuing to partner with local... See more

Company replied

Rated 5 out of 5 stars

Cater Nation consistently provides top-tier service, ensuring every order is handled with care from start to finish. From the moment you submit your order to the time it's delivered—and even afterward... See more

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Rated 5 out of 5 stars

The interaction with staff is always pleasant. They are helpful and want to ensure the best experience when using their services. I feel confident that if there is a problem or concern, that staff w... See more

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Rated 5 out of 5 stars

Cater Nation is an outstanding platform for anyone looking to find high-quality catering vendors with a wide variety of food options. The user interface is clean, intuitive, and makes placing orde... See more

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Rated 4 out of 5 stars

Very helpful in getting me set up for direct billing so I could book 3 days of lunches. Timely, well-organized and great food options for delivery which worked great for my business lunch…… Thank... See more

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Rated 5 out of 5 stars

The whole Cater Nation process has gone well on all three of my orders. When arranging food for a meeting 200 miles away, it's comforting when you can count on the food arriving as ordered and always... See more

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Rated 5 out of 5 stars

Discrepancy in F&B minimums shown between your list and what showed up during checkout process. - (Original 1-Star review and reasoning given on 1/18/2026.) **UPDATE** - (1.29.2026) - Kim Lutzyk wi... See more

Company replied

Rated 5 out of 5 stars

Cater Nation is always great! I order all my lunches through you. Unfortunately, I have been unable to rate them because I'm usually in my car on my iPad. My iPad won't allow me to give a review.... See more

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Rated 5 out of 5 stars

While fairly new to using the CaterNation service, all the instances have worked very well. The group order feature and managing the order is great. Updates via text from the driver, also appreciate... See more

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Rated 5 out of 5 stars

I use CaterNation because I can always count on my orders to arrive on time, and if I need to make any last minute changes to my order, I can just message them, and they take care of it immediately. F... See more

Company replied

Rated 5 out of 5 stars

Choice of restaurants gives us a variety of options, which is a good thing. When I have a question or concern, your customer service team is available to guide me through the process or offer tips on... See more

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Rated 5 out of 5 stars

Your company is top notch. Your customer service team goes above and beyond when drivers are running behind. Anytime I need assistance and call. I have a positive experience. Thank you .

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Rated 5 out of 5 stars

I've been using their service for many years. Always a good experience and good food. Very communicative and responsive to questions or changes to orders. Extremely convenient with a lot of great v... See more

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Rated 5 out of 5 stars

I have used Cater Nation for about 7 years now and the customer service and care has never changed or skipped a beat. It doesn't matter who picks up the phone, they are always so pleasant and easy to... See more

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Rated 5 out of 5 stars

I would rate them 10 out of 5!!! My orders have been exceptionally accurate! The process is so smooth and easy. They have been quick to respond to any changes that I need, and have always been extreme... See more

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Rated 5 out of 5 stars

There was a Kitchen issue with a vendor. Cater Nation was on top of the communication and created a solution to ensure our order was not delayed and accurate. They were easy to get in touch with.

Company replied

Rated 5 out of 5 stars

Cater Nation has become our go-to for business catering. Their customer service is outstanding—responsive, friendly, and always on point. Orders are handled with impressive speed and accuracy, even on... See more

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Rated 5 out of 5 stars

What made the experience great? The Customer service/representatives were very helpful and professional. When I called to report an issue, they were on top of it. I was really impressed with their pr... See more

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Rated 5 out of 5 stars

I love CaterNation. They get the food there on time and are great communicators. Whenever I have encountered an issue, they are quick to respond and resolve. I love using them for all of my work relat... See more

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Rated 5 out of 5 stars

The CaterNation platform has made my job so much easier. It's nice to have a variety of catering options readily available. The customer service team at CaterNation is A+.

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Rated 5 out of 5 stars

Easy to communicate with. CRS willing to go the extra mile. CRS willing to answer questions no matter how mundane they appear. Website easy people friendly.

Company replied

Rated 5 out of 5 stars

Cater Nation makes it easy to manage lunch and food orders. Their customer service is impeccable, and they always respond quickly for any questions I may have.

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Rated 5 out of 5 stars

This made finding someplace for my group lunch easier. One thing I would like to add, is finding the check out button was a bit of a challenge. Maybe think about moving it to the account edit portio... See more

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Rated 5 out of 5 stars

I’ve been using Cater Nation for almost 10 years. They have a good selection of restaurants for our customers. Their service is reliable and great!

Company replied

Rated 5 out of 5 stars

The overall food service was excellent! All three vendors delivered the food on time, quality of the food was great, and all utensils and needed condiments were provided! Thanks, Cater Nation!

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Rated 5 out of 5 stars

Easy to re-order from past events, add notes, and understand what you are receiving. Good food options and alwasy friendly staff when I have called.

Company replied

Rated 5 out of 5 stars

We ordered lunch from Angeli's Pizzeria for today. The food was great, arrived on time, plenty of food for a group of 20-25. Would recommend to everyone this is a great restaurant.

Rated 5 out of 5 stars

We have been using Cater Nation to help coordinate catering for our events, and the experience is very positive. They provide you access to several vetted local caterers, saving us a lot of ti... See more

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Rated 5 out of 5 stars

I always have a good experience with Cater Nation. Food is always delivered promptly. Easy to schedule lunches. Food variety and locations.

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Rated 5 out of 5 stars

Cater Nation is my go to for office lunches becuase they are great about working with vendors when problems arise.

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Rated 5 out of 5 stars

Cater Nation support staff rocks! The vendor Christie's Lunchbox has been super reliable for work lunches!

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Rated 5 out of 5 stars

The staff at Cater Nation are excellent at customer service! The website offers good choices & is user friendly.

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Rated 4 out of 5 stars

Im a long time customer of cater nation. I deal with Kyle nearly exclusively and he is customer focused and very focused on making his customers have a very positive experience.

Company replied

Rated 5 out of 5 stars

Great customer service, always very helpful any time I have a question, or need help changing a menu.

Company replied

Rated 5 out of 5 stars

Cater Nation Rocks and has helped me on more than one occasion with catering needs! :)

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Rated 5 out of 5 stars

Working with Cater Nation has been great. They are easy to work with and quick to respond if there is some sort of issue or concern.

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Rated 5 out of 5 stars

Very easy to navigate the system. Customer service is top notch! The reminders make my job easier.

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Rated 5 out of 5 stars

Cater Nation is my number one go to when ordering catering. They are super reliable and help to make the ordering process seamless.

Rated 5 out of 5 stars

Very grateful that Cater Nation customer service is always there for their very kind assistance. Truly appreciate this.

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Rated 4 out of 5 stars

Very timely and easy to order lunches for an employee event. They enjoyed lunches from Box lunch Bistro.

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Rated 5 out of 5 stars

Ordering a group lunch has never been so easy. Send a group order to the group, they order what they want and I just complete the order. Easy as 1, 2, 3.

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Rated 5 out of 5 stars

Cater nation has been very dedicated and loyal to my company. Communication is very good with customer service. You all are very appreciated.

Company replied

Rated 5 out of 5 stars

Always there to answer my questions and always so friendly and nice and the service is over the top

Rated 5 out of 5 stars

Communication is excellent with Cater Nation. The customer service always keeps me aware of changes that may occur. I appreciate that greatly.

Company replied

Rated 5 out of 5 stars

Easy to order, make corrections when needed. Always on time. Great service.

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Rated 5 out of 5 stars

Arrived on time. Delivery staff were pleasant and professional. All things were good.

Company replied

Rated 5 out of 5 stars

CATER NATION IS AWESOME, SUFFICENT, AND ALWAYS ON TOP OF THINGS!

Company replied

Rated 5 out of 5 stars

You don't have to worry about your order when you go through Cater Nation. I had to make a change and they were able to do it for me through Chat.

Company replied


Company details

  1. Caterer
  2. Box Lunch Supplier
  3. Catering Food and Drink Supplier
  4. Food Products Supplier
  5. Meal Delivery
  6. Online Food Ordering Service

Information provided by various external sources

The highest-rated national marketplace for ordering catering online from top restaurants and caterers for meetings and events, business or social. Available by phone, email, text or chat, we pride ourselves on providing the best customer care in the industry and are committed to total customer satisfaction!

Written by the company

No markups here!

We guarantee pricing that is the same as published retail pricing of our restaurant and catering partners.

Contact info

4.9

Excellent

TrustScore 5 out of 5

853 reviews

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1-star

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Rated 5 out of 5 stars

Awesome Service!

6 February 2026
Cater Nation logo

Reply from Cater Nation

Thanks, Theresita, we appreciate you taking the time to post this review!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Great Service

They always do a great job.

9 February 2026
Cater Nation logo

Reply from Cater Nation

Hi Ayana,

Thanks for taking the time to post this review! We are happy that you feel our customer care team does a great job!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Customer service provided is always…

Customer service provided is always helpful and much appreciated. It is my pleasure to work with your company to provide the meals needed for our events. Thank you for continuing to partner with local businesses in our Charlottesville VA area that we enjoy ordering meals from.

9 February 2026
Cater Nation logo

Reply from Cater Nation

Hi Coleman!

Thank you so much for your kind words! We truly appreciate your continued trust in us to support your events. It means a lot to hear that our customer service has been helpful and that you enjoy working with our team.
We’re especially grateful for the opportunity to partner with the wonderful local restaurants in the Charlottesville area and supporting them while helping you create successful events is exactly what we strive for.
We look forward to working with you again soon!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars
Cater Nation logo

Reply from Cater Nation

Hi Jennifer,

Thank you for taking the time to post this review. Let us know if you need any help with recommendations or anything else!

Kim Lutzyk
Cater Nation

Rated 4 out of 5 stars

I gave a 4 star because Cater Nation…

I gave a 4 star because Cater Nation needs to add more diverse restaurants that offer vegan and gluten free options

29 January 2026
Cater Nation logo

Reply from Cater Nation

Hi Kelvin,

As we discussed on the phone, all of our catering partners are able to provide a gluten free or vegan meal (or any other type of specialty meal) for any of your guests with allergies or preferences. If you have any issues with finding something, please reach out to us as soon as possible. Thank you for your business!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Discrepancy in F&B minimums shown…

Discrepancy in F&B minimums shown between your list and what showed up during checkout process. - (Original 1-Star review and reasoning given on 1/18/2026.)

**UPDATE** - (1.29.2026) - Kim Lutzyk with Cater Nation followed up in less than 24-hours to learn more about my experience that led to the review. Her genuine curiosity, professionalism, and obvious focus on customer service was exemplary. She clearly communicated the internal resolution that had been put in motion related to my feedback and even put me in touch with one of the owners, Kyle Brown. The extent to which both Kim and Kyle went in addressing the issue and ensuring my satisfaction were examples of what customer service done right should look like. Will gladly continue to do business with Cater Nation based on the standards to which they hold themselves, and their true commitment to customer satisfaction.

18 January 2026
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Reply from Cater Nation

Hi Larry,

It was very nice speaking with you regarding the food and beverage minimums on our website. We hope your order was delivered on time and that everyone enjoyed their lunch. We appreciate your business!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Food was delivered on time

Food was delivered on time

12 January 2026
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Reply from Cater Nation

Thanks for your review, Tanisha, we're glad your catering order was delivered on time! We appreciate your business.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Cater Nation, Excellent Catering Choice

I’ve been using Cater Nation for almost 10 years. They have a good selection of restaurants for our customers. Their service is reliable and great!

26 December 2025
Cater Nation logo

Reply from Cater Nation

Thank you for being a loyal customer, and we are happy you appreciate the variety of restaurants. Thank you for your positive feedback on your experiences with Cater Nation, Vik! We look forward to serving you in 2026!

Joan Stelly
Cater Nation

Rated 5 out of 5 stars

Ease of ordering and the many choices…

Ease of ordering and the many choices offered

22 December 2025
Cater Nation logo

Reply from Cater Nation

We're happy you found ordering easy and appreciated the variety. Thank you for your positive feedback on your experiences with Cater Nation, Leigh! We look forward to serving you in 2026!

Kyle Brown
Cater Nation

Rated 5 out of 5 stars

Great communication!

29 October 2025
Cater Nation logo

Reply from Cater Nation

Hi Diana,

Thank you for your kind review! We appreciate your business and look forward to helping you with your next catering order.

Rated 5 out of 5 stars

CATER NATION IS AWESOME

CATER NATION IS AWESOME, SUFFICENT, AND ALWAYS ON TOP OF THINGS!

15 December 2025
Cater Nation logo

Reply from Cater Nation

Akira,

Thank you for the kind words! Our customer care team is the best and we'll be sure to share your review with them!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Newer user

While fairly new to using the CaterNation service, all the instances have worked very well. The group order feature and managing the order is great. Updates via text from the driver, also appreciated.

1 December 2025
Cater Nation logo

Reply from Cater Nation

Hello Mike!

Thank you so much for your feedback! We’re happy to hear that your experiences with Cater Nation have been going so well. The group order feature is designed to make things easier, so we’re glad it’s been helpful, and we appreciate you mentioning the driver text updates. We look forward to helping you with your upcoming catering orders.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

You don't have to worry about your…

You don't have to worry about your order when you go through Cater Nation. I had to make a change and they were able to do it for me through Chat.

8 December 2025
Cater Nation logo

Reply from Cater Nation

Hi Karen,

Thank you for your kind review! We appreciate your business and look forward to helping you with your next catering order.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Cater nation has been very dedicated…

Cater nation has been very dedicated and loyal to my company. Communication is very good with customer service. You all are very appreciated.

28 November 2025
Cater Nation logo

Reply from Cater Nation

Jennifer,

Thank you so much for your kind feedback! We truly appreciate you and your company. Our team works hard to communicate clearly and support your catering needs, so it means a lot to hear this. We'll be sure to share this feedback with our customer care team.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

It's so easy to order and a lot of…

It's so easy to order and a lot of options.

12 March 2025
Cater Nation logo

Reply from Cater Nation

Leisha,

Thank you for the awesome feedback! We appreciate your business and look forward to helping you soon with your catering needs.

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

They are so friendly

They are so friendly, available and easy to dela with!

25 November 2025
Cater Nation logo

Reply from Cater Nation

Thanks for your review, Bettina! We appreciate it, and we thank you for your business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They always go above & beyond for customers.

17 November 2025
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Reply from Cater Nation

Thanks, Dana, for your review! We appreciate it, and we thank you for your business.

Rated 5 out of 5 stars

Easy to order

Easy to order, make corrections when needed. Always on time. Great service.

14 November 2025
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Reply from Cater Nation

We are happy to hear that we are hitting the mark for you, Alma. Thanks for your feedback!

Kyle Brown
Cater Nation

Rated 5 out of 5 stars

I enjoy the ease of ordering

I enjoy the ease of ordering, and delivery is always on time.

7 November 2025
Cater Nation logo

Reply from Cater Nation

Kasarah,

Thank you so much for this review! We are so happy you find it easy to order on our website. Thank you for your business!

Kim Lutzyk
Cater Nation

Rated 5 out of 5 stars

Lots of Choices

The food companies offered are preferable to our staff and the transaction process has been pretty simple.

7 November 2025
Cater Nation logo

Reply from Cater Nation

Thanks, Kathleen for your review! We appreciate it and we thank you for your business.

Kim Lutzyk
Cater Nation

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