CIT  Reviews 503

If I could give 0 stars I would. There customer service is terrible and demeaning. They processed a withdrawal from my other bank without my authorization, then when i tried to get my money back they refused and said id have to wait the week it takes to process into CIT then transfer it back to the original bank(which takes another week). As soon as i can get my money out I'm cancelling my account.DO NOT USE CIT.

Completely unreliable website. From 6/21/25 - 6/23/25 the website was completely down. However, it was just an infinite loading bar, they don't even have proper error handling.

For all the brain dead MBAs who see tech as an expense....invest in actual technical expertise. How can you have a banking website down for over 24 hours with no notice to users.

I moved all my accounts out. Just google "cit bank login not working reddit" and you will find multiple posts. Don't bank here.

At first it seemed like it was going to be very difficult to work with CIT after my father’s death. It took longer and more information to verify my identity than with other banks. BUT I may have just been being impatient. Once I was assigned an estate coordinator all my questions were answered and everything began moving quickly and thoughtfully. I received a check from them before all the other banks that my father had funds in that were quicker to verify my identity. I have to give a very special thanks to Johanna Campos and Isabel Alba. They have been really patient with me and have taken their time to step me through the process and explain everything. I am grateful for their time and expertise.

My husband died 5 years ago. We tried getting information from CIT bank back then - sent in the paperwork requested which included his death certificate. We got no response. Due to grief, I decided to try again later. Well, 5 years later we are trying again. Sent in his death certificate again along with my driver's license and the NOTARIZED paperwork. I have not moved - my present address is the same as the address of record. Got an email requesting I give them a call back to verify the account. I called back and they asked me ridiculous questions such as how was the last deposit made. How would I know? He took care of the account and he died 5 years ago. Couldn't 'verify' the account so now I need to wait another 3-5 days for their Estate Department to call me back. Let's see what kind of idiotic questions they'll ask or hoops they will have me jump through to get access to my money. Maybe I'll have to put a lawyer on this just to get my money back. My suggestion - stay away from this bank, especially if you are an older adult at risk for dying. Your beneficiaries will have a hell of a time getting their money out. A high interest rate is not worth going through this.

In an era of instantaneous electronic funds transfers, the amount of time it takes to get money into a CIT account is unconscionable. That, along with their cumbersome app, makes it nearly impossible to know how much money is actually in one’s account, and how much is on its way. These delays and its poor app lead to duplicate transfers (which, of course, can be rejected due to insufficient funds), and total confusion about how much money is my accounts. I haven’t tried to get money out of CIT, but given how long it takes to transfer money into it, I plan to give them weeks to transfer funds instead of the hours or days funds transfers occur with Goldman Sachs or AmEx. I regret setting up an account with this institution and would advise others to stay away.

I have held a large amount of retirement money in CIT Platinum Savings for over 6 years. I received a threatening email Saturday telling me to revise my beneficiary or they would close the account. Their website was down for maintenance all weekend and also Monday morning. I tried calling but was put on hold for over 45 minutes. I am beginning to think maybe the ICE riots have people staying home in the LA area and not going to work. I finally got into my account online and transferred all my funds to a midwest bank and requested all my accounts be closed. Newsome and Bass have LA in a real mess and the California economy is going to suffer. I am pulling all my in vestments out of the state,

The worst online bank. They do not send an email when your account has been inactive and then you have to call and prove who you are to get it activated again. Do not do business with them, every step is painful and you will regret it.

I was opening an account and when it came time to fund the account with a wire transfer, the funding bank had to be verified. After the verification was done a couple days later, I checked to see if there was a pending transfer for the amount I said I wanted to fund the account with. There were no pending transfers showing on their website. I then initiated a transfer for the original amount. Now, there are two transfers and will overdraw the account. I contacted CIT and they cannot stop the transfer they initiated. Very bad customer service.

I opened a high yield savings account with CIT bank. The interest rates appear to be better than most, however, there is no option to add a mailing address. My primary address is in a rural area that the USPS doesn't deliver to and therefore they provide a free PO box at the post office in town. With other banks you can enter a mailing address in contact information. I always enable electronic delivery of documents, but if CIT bank were to ever mail a statement, notice, or document, I might not receive it.

CIT will not honor their savings account interest rate quote, and will not respond to my calls/inquiries to get this resolved. I qualified for a 12-month interest rate bump on my savings account, but the higher rate will not post to my account. I have called customer service three times and uploaded their own confirmation documentation as proof. I was told that a manager can resolve this and one will call me. Never happened.

Update:
A few days later, a CIT manager did call me. The issue has been resolved and my account shows being credited at the correct interest rate.

I tried to open an account and was denied. My wife tried and she was denied. We both have extensive banking histories, have lived in our present home for 14 years, and both have credit ratings over 820. They said the the application was flagged but gave no reason for it. Went to another bank offering a similar deal and was approved in 5-10 minutes. Their system seems to be junk. I'm glad I actually wasn't able to open an account with them , I don't think they are trustworthy.

I needed to send a wire transfer for a real estate purchase. CIT Bank is apparently incapable of sending a wire to anyone and will transfer you from service to service for hours, promise to call or email you back and not act on their word.
I went back and forth with them for several days and their incompetence made me miss my closing deadline

Their New Account for savings is a scam. They just want to get access to your linked accounts.

I opened a high yield savings account. I’m getting a very good interest rate. The app is easy to you. It’s easy to move my money around. No issues. Highly recommend.

I normally leave reviews on google, good and bad, but since CIT has no address there isn’t an option. I would have left a very good review, they answer the phone quickly, are friendly and helpful. The only problem is they do not tell you the truth or anything you can rely on. I opened an account, verified it was in the promotion, put in what to me is a very large sum of money to get the maximum promotion bonus and waited the 30 days. I was told by some people I was in the bonus, by some I am not after the 30 days. I can’t get verification that I will be paid the bonus from anyone in writing. I met the requirements, was told my account was enrolled, and now after being told yesterday I had already earned the bonus, told I am told my account isn’t even enrolled. Certainly not worth $300. I would avoid like the plauge.

A bank with very poor customer service which are also very difficult to contact. Don't waste your time, my suggestion is go to another bank - CIT may pay another 0.5% interest but it is not worth the stress of dealing with them. I just opened a new Platinum account and transfered my funds there over 1 week ago and the funds are still not available. I'm not sure why it takes more than 1 week to transfer funds from one bank to another but it takes longer than 1 week at CIT Bank.

Had a great experience with CIT Bank. Today I attempted to log in and was asked which phone number to send the 2 factor authentication code to. They listed two numbers I did not recognize! I assumed this was my fault so I attempted with an incognito window to ensure cache/cookies was not causing the issue and the same thing occurred. I googled this issue and discovered this has been happening to others for over a year with CIT Bank customer service replying they do not know why this would occur. I am closing this account immediately - definitely cannot trust.

HORRIBLE- save yourself the stress. They have higher than standard rates and it's not impossible to get ahold of customer service. HOWEVER, their online portal is a joke. I requested a wire transfer to be debited from my account. It has a standard 2step verification process, where they send you a verification code to your phone via text. I entered the verification code...it responded with "your code has expired" it took me back to the submission page where I resubmitted, got a new code, and it went thru...TWICE. Called the bank immediately when the recipient informed me they got twice as much. CIT bank determines it was not their fault, (but it was their website), and that I need to get the money back myself. Still have yet to get my money back and it's been 4 days. Not the way I want my money handled and definitely doesn't seem to be a trustworthy operation since the "wire department" didn't think 2 identical wires within seconds apart was flag worthy of making a phone call to confirm (in order to avoid this situation).

All was good until it wasn’t. May work out in the end I truly hope but for now such stress. We opened a savings account online. Significant amount. My husband was the second on the account. He isn’t good with technology. We are traveling internationally and all of a sudden I can’t login. After calling I’m told they sent a letter snail mail and emailed him. The person checking our mail did t see anything. I’ve done a search of his emails but found nothing. They say he needed to verify himself. This is a couple of months in. So our moneys been returned due to no response. We hope. Once again snail mail with no certified letter option. Is this even done these days? Evidently so. So now the wait is on. Will we or won’t we get a check in the mail? I’ve never heard of this. Why wouldn’t they notify me? The woman on the phone says “are you aware your accounts closed?” 😲🤯😡. “No. No I am not aware of that!!”

Take your money elsewhere. I applied for joint savings account. I am employed full time, own my own home, have an excellent credit history, have banked with my current bank for decades, yet they rejected my application. When I called to ask more details on this decision, the CS rep just read the email they sent me and could not give me any clue or refer me to
someone who could. Given other reviews, it loos like this bank is not worth the hastle, if they are so scrupulous about basic savings that requires only$100 to open. There are plenty of other options like Sofi Bank, Discover Bank, etc. I’ll be shopping these. Good riddance!

And their reply says it all. Facebook
link? really?