CovaU Energy Reviews 1,993

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Recently requested to change plans to CovaU and spoke with Yan who was very helpful with explaining the plan and change over process. Yan helped change the plan and commence the changeover process. Ya... See more

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

After compared my energy bill I have contacted COVA U. I had a great conversation with AU..... Actually he is such a nice gentleman and help me to sort out all of my questions. Also he didn't forgot... See more

Would recommend! Been a customer for a few months now,Cova u has compare and suggest other plans that will suit and save our family on electricity, make sure you read your bill and call up to take t... See more

Signup Process over the phone was made straightforward by the customer care. Answered my queries regarding the Vic Energy compare prices and Covau prices, and matched the Vic Energy prices without has... See more

I wanted to know more about the VDO offer to Victorian customers and came across a very nice person Audrey Florentino who was patience and a very good listener. Never appeared to loose her cool and wa... See more

Grace was extremely helpful - She went over the plan details and resolved questions I had cheerfully. She gave me the confidence to go ahead and sign up for the plan. Grace was knowledgeable and check... See more

Hi, I was about to switch to another gas provider, but after speaking with Guillia Juanco over the phone, I changed my mind and decided to stay with COVAU Gas. Guillia Juanco demonstrated a high level... See more

It was a simple issue, but I wasn’t able to resolve it properly with the previous staff member, so I called again. Aushmeare Nazareno kindly went through each problem with me and helped resolve ever... See more

No complaints at all - does what it says on the tin. Aushmeare Nazareno from their support centre was also really helpful in resolving an invoicing issue with us the other day.

Had a question with my payment, contacted hotline and met Gemini Artigo, a very nice and helpful staff. She solved every problems and keep going along until i am ready for the CovaU app. The service w... See more

I contacted customer service about a payment plan to pay off a very large gas bill. The rep requested the plan straight away while I was chatting to them via online chat, and they also told me about a... See more

Contacted CovaU by chat last Sunday. Expected to be answered by a bot. I was answered by a real and knowledgeable person. I had a billing enquiry and wanted some info on their latest plans. Results w... See more

a new account and quite a few items to be finalised. Was looked after extremely well in getting all the fine details in place. Feeling very comfortable with using COVAU ongoing.

I received my latest gas bill yesterday and thought that the discount I expected had not been applied. I emailed last evening and received a reply this morning. The email said my query was being check... See more

Amazing Customer Service! Grace was really helpful, patient and friendly. Covau not just offer reliable energy service with great rate, also one of the best experiences, I couldn't ask for more.

I am so pleased I swapped to CovaU over a year ago. I'm on two very competitive plans with 8% and 10% discounts applied to respective utility bills. I found the customer service agent to be polite, fr... See more

The The young lady I spoke with was able to resolve my inquiry. She was very thorough very polite and knowledgeable. I would highly recommend the Service I have received from covau I had tried anothe... See more

I really don’t like companies that uses tricks to get customers. They gave me attractive pricing but only a couple of months later they sent me notice to significantly increase the rate. The new... See more

I signed up with COVAU very recently, and the process was very easy. I also got a great deal that helps me save money. I contacted them to clarify a credit I was expecting on my account, and I was ple... See more

I just spoke with Grace few minutes ago. She was very professional and she had good knowledge of plans, Very good language skills and the way of talking, she was helping me out to correct and change m... See more

Information was expressed well though i struggled with the accent. The person was polite and understanding of the language difficulty while conversing. She took time to slow down and speak as clea... See more

My customer service experience was very good regarding my Gas account . My query’s were listened to and addressed quickly. With assurances that it will be done, there was confidence in the way it was... See more

I called up today to confirm closure of accounts following the sale of our business. Grace was able to assist me in confirming the details required and was patience and understanding my queries and pr... See more

The whole process was very clear and smooth signing up. There was a problem from my end with the changeover and the staff at CovaU both on the phone and email were extremely professional and helpful.... See more

We spoke to a lovely lady who helped my mum set up both gas and electricity accounts. She was very helpful! Thank you for the seamless experience and answering to our doubts. Highly recommend covau 😊... See more

I was served by lovely lady, she served me very promptly and was able to resolve the enquiry after listening to me request. In the space of 2-3 minutes she shown Great customer services skills,... See more

Just changed energy plans with CovaU and spoke with Grace who was ever spot helpful and clear with her language skills. Changed plans easily and is now more cost efficient. They have a good app a... See more

Excellent customer service. Rang to change my plan and got through to customer service almost straight away and had my request completed promptly. Efficient and friendly. A breath of fresh air.

I was spoken to by Ben, clear and positive about the benefits of changing my plan for gas consumption. The actual prompt had been stated on my previous gas bill, to alert me to savings on another plan... See more

Today I called CovaU with a question regarding my bill. I spoke with Aush. He was very helpful, and thorough. I then asked him about a possible better option for me. He had a quick look and confir... See more

The consultant that I dealt with was very courteous and professional. She listened to my request and guided me in the correct direction. Throughout the conversation she was patient and made sure I ful... See more

Aush swiftly helped me to change electricity and gas over to Covau, clearly communicating the rates and details of the plan and waiving connection fees. Have been happy to date.

Easy to set up a gas account for Victoria online. Chat was quick and easy for extra questions. Rates for gas supply cheaper than my old provider and rate structure simple without gimmicks.

So happy to have changed to covau, the lady I spoke with was so kind and helpful, she had wonderful customer service skills I thought. I didn't have any questions after the phone call, she answered ev... See more

I used the government web site to select a new company. CovaU was recommended and everything was set up in June. I forgot that I had switched to CovaU as they sent an email saying that they would arra... See more

The first contact messed up my move-out date, didn't put a close on the gas bill, and it was over a month before things were finalised. The support representative that ended up sorting it all out was... See more

I did the Vic energy comparison and inadvertently signed up for a new account instead of switching plans (already with Covau). The Customer Service consultant on chat was so helpful, polite and even... See more

I had a great experience with my Covau inquiry. The lady was very helpful and courteous and spoke very clearly . She was able to explain the different options and change the type of cover , which ul... See more

I had a really smooth and positive experience with Covau's customer service. My issue was handled promptly and clearly, and the support I received was both professional and helpful. It's reassuring to... See more