CSS Reviews 407

CSS has a bad service, I called them many times and I sent a message to info@css but after two weeks they still looking at my email. "sorry, we have many queries" this means, sorry, we dont care, we want your money, but we dont hire new people to face all the customers queries. CSS ratings in comparis.ch are not even real ahahaha. you could see it because the link is not working and your 5.3 rating in help.ch is also not working, hahaha. You are way below similar companies.

I am not sure where to start! First off having the option to rate CSS as 0 is a must. I have been in contact since January regarding the matter. CSS gave the health provider the go-ahead by telling the health provider I was covered. When the bill came through, CSS stated to me I wasn't covered beyond 200 p.a. (albeit a surgeon prescribed physio, they claim it's part of my supplemental cover). So why give my health provider the go ahead?? We have a relationship manager not sure why... as we have spoken to Michael Lopes on numerous occasions with a promise to come back to us and nothing, we end up following up... it's been 3 months and no answer. We requested this is put through to the complaints team and it's been over a month. Everytime we call, we are told it's with the complaints team. Is anyone accountable or does anyone believe in customer service? I requested a contact within Senior Management that can deal with this matter - still no response. This is health insurance for crying out loud an important everyday necessity, service is crucial! It's been ongoing for too long, the response below for m CSS doesn't even come close to addressing my frustrations/ grievances.

Avoid, even after months cancelling, switching to another provider they still try to take "supplementary" insurance.

Support phone never responded , waiting time 20+ minutes.
Update: after all, the inquiry was addressed through the emails and CSS called me back - changing rate to 3.

Worst customer service ever. Avoid.

Terrible terrible insurance!!!!!!!
My gynecologist herslef refered me and scheduled me for a surgery and CSS started sending me letters after surgery that they would not pay anything because I didn't call them before surgery!! Omg can't believe how stupid! I didn't know I had to do this and yet they don't give a damn as long as they manage not to pay for your costs!! What a fraud! Furthermore before the surgery the hospital asked me to have a quick visit with the anesthetist to discuss allergies etc. This was obligatory by the hospital and yet again, I received a f****g letter after that I didn't call CSS before and they would not pay it!!! Even though I'm way past my franchise!!! What's worse, there is absolutely no one to speak to!!! I try to call so many times and am always on the phone for 20 or 30 mins before I can speak to someone!! Such a horrible service how can such insurances even exist!??? And to top it off, my insurance cost increased by 15%!!!! And i have the crappiest service (telmed model, 2500 franchise...). What am i paying so much for?!??! I hate CSS so much and I cannot wait to change it to my husband insurance! He has Swica and is so so happy!!! And his premium only went up 10 francs, not 50!!!!!! Am sending my cancelation letter already in January 2023 for November!!!!

I am CSS client from 2008, so almost 15 years.
CSS advised me to take the worldwide insurance for more than 6000 CHF/year because I am a pilot.
Only in all those years CSS never payed me anything back, except the 2 Corona vaccines. In august I wrote css a letter that I found a job outside switserland and that I left the country by 1 september. Since 4 months no answer only invoices to continue pay CSS insurance, although I left the country since September and am fully insured in another country. I the new job deal is an insurance included by the company. So they also emailed CSS take over insurance and also they don’t get an answer, They never faced such a blockage. With other people from they fe the Nethrelands they replyed the same day. So on balance I paid an expensive sport-car to a CSS guy doesn’t want to let me go or even talk to me. Even if I left the country from 1 September 2022!!!