dfyne.com Reviews 6,236

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's customer service, highlighting the staff's friendliness, efficiency, and helpfulness in resolving issues. People appreciate the quick response times and the feeling of being valued as a customer. The customer service team is frequently mentioned for going above and beyond to ensure customer satisfaction. Consumers express satisfaction with the company's products and designs. The quality of the products receives mixed feedback, with some consumers reporting issues such as ripping or defects, while others consistently praise the quality and flattering fit of the clothing. The brand's color selection and the overall style of the activewear are also appreciated.

Based on these reviews

Rated 5 out of 5 stars

had a small issue with one of my orders, and Katie was absolutely amazing from start to finish. She helped me straight away, replied so quickly, and was incredibly kind and reassuring throughout. She... See more

Rated 5 out of 5 stars

Fantastic gym wear, so comfortable and very flattering. Bought impact leggings and a signature hoodie which is so warm and looks great! Had a small issue but was resolve very quickly Brooke was very h... See more

Rated 5 out of 5 stars

I had a great experience with customer service thanks to Brooke. She was friendly, professional, and very helpful throughout the whole process. She responded quickly, answered all my questions clearly... See more

Rated 5 out of 5 stars

discovered DFYNE while spending time in the U.S. I’m Italian and currently based in Arizona (Scottsdale area), and this brand stands out in gyms here immediately. Beyond the excellent fabri... See more

Rated 5 out of 5 stars

Chloe was amazing! Unfortunately I had a situation where my shorts ripped mid squat after being fairly new (gave us a good laugh at least), I reached out to see if there was anything that could be don... See more

Rated 5 out of 5 stars

I had a great experience with DFYNE’s customer service. I reached out regarding an issue with one of my tops, and Katie was absolutely amazing—she responded quickly, was super kind, and immediately ar... See more

Rated 5 out of 5 stars

When I ordered from DFYNE, the shorts came in with a stain on them. However, when I reached out for support, Kayleigh got back to me almost immediately! She was super understanding and helpful. After... See more

Rated 5 out of 5 stars

Adele provided outstanding customer service! She was incredibly quick to respond, friendly, and efficient in resolving my issue. Everything was handled smoothly and professionally, and her prompt supp... See more

Rated 5 out of 5 stars

I ordered an outfit as a Christmas gift, however the size was wrong and I reached out to customer service as I did not have the return note or any of the original packaging. Thankfully, Kayleigh from... See more

Rated 5 out of 5 stars

I love DFYNE—the brand and, above all, the color selection are simply fantastic. The quality impresses me every time. One small downside is that the sizes vary depending on the collection. That... See more

Rated 5 out of 5 stars

Amazing customer experience!! I had ordered a pair of Impact Leggings that may have been a size too small - They had unfortunately ripped in the glutes region fairly soon after my purchase. I email... See more

Rated 5 out of 5 stars

“Amazing customer service! I was helped by Louise, and she was incredibly kind, responsive, and truly went above and beyond to help. She really listened, thought along with me, and made me feel valued... See more

Rated 5 out of 5 stars

First of all myself and my partner are huge supporters of DFYNE , we love love your collections. And we always looking forward to see any new collection that’s coming. I would like to pass on ou... See more

Rated 5 out of 5 stars

I love the DFYNE brand. Recently I had an issue with my impact leggings ripping at the seam. I had a great experience with DFYNE’s customer service, especially thanks to Adele. She was incredibly help... See more

Rated 5 out of 5 stars

Louise was very helpful in resolving a refund issue. My daughter LOVES dfyne workout wear so I got her a few pieces for Christmas. She needed different sizes so we returned and reordered. The process... See more

Rated 5 out of 5 stars

Besides how much I love DFYNE as a brand, their clothing and fast delivery service - the customer service stands out the most. Ames, in particular, has helped me in two different situations. Ames was... See more

Rated 5 out of 5 stars

ive had such a great experience with dfyne! Their products quality is amazing and their customer service as well. Ive had a bit of a weight gain recently, and my leggings have been struggling, but the... See more

Rated 5 out of 5 stars

I’ve been buying from dfyne since 2023! Never had any issues with any orders including shipping, product quality etc. Had one minor issue that was resolved so quickly and kindly. Will continue to be a... See more

Rated 5 out of 5 stars

Hello! I had a issue with the dfyne impact black leggings, the scrunch part ripped after wearing it a couple of times (although i ordered it 1 year ago)and I was really sad about it since i love... See more

Rated 5 out of 5 stars

I have purchased many pieces from DFYNE which make up both my gym and casual wear, and their clothing is really flattering and comes in lots of fun colours! I had a problem with a defect item but i... See more

Rated 5 out of 5 stars

Excellent customer service. They responded to my email immediately and sorted my refund out straight away. I was worried they hadn’t received my return goods and wanted to give them time as I was awar... See more

Rated 5 out of 5 stars

Huge shoutout to DFYNE for their amazing customer service! I had an issue with one of my tops, and they didn’t hesitate to make it right by sending me a replacement. A special thank you to Jennifer fo... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Ordered a pair of shorts and received the wrong length. I reached out to customer service and Kayleigh was absolutely amazing. She was friendly, responsive, and handled everything quickl... See more

Rated 5 out of 5 stars

Tony was honestly amazing. I reached out about a long sleeve I got for Christmas that had some damage — I thought it would be okay at first, but it ended up getting worse. I was so bummed because I lo... See more

Rated 5 out of 5 stars

Amazing customer service!! I hadn’t heard back from the customer experience team via email and reached out to them via instagram dm’s. Katie went above and beyond to solve my issue and provided mul... See more

Rated 5 out of 5 stars

I’ve been really impressed with how well Dfynes handles customer service. Every time I’ve reached out, the team has been quick to respond, professional, and genuinely attentive. They take the time to... See more

Rated 5 out of 5 stars

I had a great experience with DFYNE’s customer service. There was an issue with my leggings, and Kayleigh handled everything quickly and professionally. She was very kind, responsive, and offered a... See more

Rated 5 out of 5 stars

My experience was great. I messaged the Dfyne instagram account and Katie was the member of staff that responded. Within the space of an hour Katie had sorted the issue that had occurred. She was so h... See more

Rated 5 out of 5 stars

Adele is amazing!!!! I ordered about 6 things from Dfyne from the Christmas crimson drop. Upon arriving, we noticed we were missing the crimson men’s Boxers. We emailed support for help and after ad... See more

Rated 5 out of 5 stars

I needed to proceed a refund because of a product defect. I reached out from their online form that they have on the website and got an answer after 6 days which I find totally reasonable because of t... See more

Rated 5 out of 5 stars

Had an issue with the dynamic leggings ripping at the scrunch. Was so sad about this as they were my staple gym leggings. Never had an issue with any other of my leggings. I contacted customer support... See more

Rated 5 out of 5 stars

I cannot say enough positive things about the customer service. I’ve owned several items from DFYNE and loved absolutely everything! Upon receiving my last order, I noticed an issue with one of the it... See more

Rated 5 out of 5 stars

Dfyne is honestly one of the best clothing brands I’ve ever tried, and I can’t say enough good things about them. The quality of their material is amazing it feels so soft, durable, and fits perfectly... See more

Rated 5 out of 5 stars

I had an issue with a Vision set and Shani was incredibly kind and efficient with her responses in helping me. I have contacted Dfyne's customer service a couple of times recently and both times,... See more

Rated 5 out of 5 stars

I have been buying items and clothing from Dfyne for over a year, over 11 orders in total. I am always impressed and over the moon with the quality, fitment and customer service received. Thank yo... See more


Company details

  1. Activewear Store

Written by the company

Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Debbie was absolutely amazing when it…

Debbie was absolutely amazing when it came to an issue I had with a pair of leggings I ordered. She got straight to it when she got my email and immediately got my leggings replaced for me. I had an issue with a pair of leggings ripping in the scrunch when I first tried them on. I immediately took pictures and sent an email the following day. I did get an automatic reply saying their help department is smaller due to the company being newer, which I totally get. You got to start somewhere. But that didn’t stop Debbie from working quickly when she did see my email. So far I have had an amazing experience with this company, this was my first time having an issue and I understand mistakes happen. I have loved everything I’ve ordered so far and would highly recommend!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great

I reached out to DFYNE with an issue and Kayleigh helped me quickly and smoothly. The customer service was fast, professional, and super helpful. Everything got sorted out without any hassle. Really appreciate the support – highly recommend!

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Super nice customer service💗

The waiting time for a response was long at first but when you did get in contact with them you barely even had to wait at times! And the one in the customer care team, Adele, was super lovely and super duper understanding

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a defective item in…

I had an issue with a defective item in my order, but the customer service team handled it very professionally.
Shani, in particular, was extremely helpful and resolved the issue quickly and efficiently.
I really appreciate the excellent customer service and the smooth resolution. Thank you!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

My sweatpants came broken

My sweatpants came broken, so i messaged them. Brooke helped me get an E-gift card so i could by a new pair or something else plus i could keep the damaged pair. She also offered to send a new pair but I just wanted an E-gift card. Brooke was very helpfull!!!
Love all of their stuff!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Adele was incredibly kind and helpful…

Adele was incredibly kind and helpful throughout the whole process. She resolved my issue in the best way possible, and I truly appreciate how the company took responsibility for the problem. This experience has given me confidence to continue shopping with them, knowing that if I ever have any issue with a product, they will respond professionally and make things right.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

dfyne is so accommodating

dfyne is so accommodating, if something isn't right, you can always contact customer service, who always respond promptly and are super super friendly! Great team!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Had a peeling logo, sent it in an email, and Louise responded later with a polite apology and a replacement for the item.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Over a month waiting for a refund – no communication

Ordered in early December and had to chase the order before it was dispatched.

Returned the Hannah Pearson Flares on 5 January through their official returns portal (RMA 241798). It is now over four weeks later and no refund has been issued. Multiple emails have gone unanswered.

There is no phone number to call, no meaningful tracking information, and no customer service response.

Delays happen, but ignoring customers and holding their money is not acceptable.

Very disappointing experience.

5 January 2026
Unprompted review
Rated 4 out of 5 stars

I had a small issue with my product and…

I had a small issue with my product and reached out about it. There was a bit of a delay in customer service at first, but Jacqueline helped me in the final stage and I received quick responses! Thank you very much!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Issue!

I had an issue with an order Dan completely changed my day. Instead of just reading from a script, they genuinely listened and took ownership of the problem. It’s rare to find someone who combines such high professionalism with real empathy. They didn’t just fix my order.. they restored my trust in the brand!! Thank you Dan!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

dfyne had sent me a pair of sweatpants…

dfyne had sent me a pair of sweatpants with a big stain on them.. obviously i reached out to customer service and with no questions asked katie gave me a $60 giftcard so i could order a brand new pair while not even having me ship the stained pair back. super hassle free and now i can order a new pair!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Ahhh Adele was amazing

Ahhh Adele was amazing! Super attentive and prompt in her response and she replaced my leggings. Best outcome and timely communication.

11 February 2026
Unprompted review

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