dfyne.com Reviews 6,237

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's customer service, highlighting the staff's friendliness, efficiency, and helpfulness in resolving issues. People appreciate the quick response times and the feeling of being valued as a customer. The customer service team is frequently mentioned for going above and beyond to ensure customer satisfaction. Consumers express satisfaction with the company's products and designs. The quality of the products receives mixed feedback, with some consumers reporting issues such as ripping or defects, while others consistently praise the quality and flattering fit of the clothing. The brand's color selection and the overall style of the activewear are also appreciated.

Based on these reviews

Rated 5 out of 5 stars

had a small issue with one of my orders, and Katie was absolutely amazing from start to finish. She helped me straight away, replied so quickly, and was incredibly kind and reassuring throughout. She... See more

Rated 5 out of 5 stars

Fantastic gym wear, so comfortable and very flattering. Bought impact leggings and a signature hoodie which is so warm and looks great! Had a small issue but was resolve very quickly Brooke was very h... See more

Rated 5 out of 5 stars

I had a great experience with customer service thanks to Brooke. She was friendly, professional, and very helpful throughout the whole process. She responded quickly, answered all my questions clearly... See more

Rated 5 out of 5 stars

discovered DFYNE while spending time in the U.S. I’m Italian and currently based in Arizona (Scottsdale area), and this brand stands out in gyms here immediately. Beyond the excellent fabri... See more

Rated 5 out of 5 stars

Chloe was amazing! Unfortunately I had a situation where my shorts ripped mid squat after being fairly new (gave us a good laugh at least), I reached out to see if there was anything that could be don... See more

Rated 5 out of 5 stars

I had a great experience with DFYNE’s customer service. I reached out regarding an issue with one of my tops, and Katie was absolutely amazing—she responded quickly, was super kind, and immediately ar... See more

Rated 5 out of 5 stars

When I ordered from DFYNE, the shorts came in with a stain on them. However, when I reached out for support, Kayleigh got back to me almost immediately! She was super understanding and helpful. After... See more

Rated 5 out of 5 stars

Adele provided outstanding customer service! She was incredibly quick to respond, friendly, and efficient in resolving my issue. Everything was handled smoothly and professionally, and her prompt supp... See more

Rated 5 out of 5 stars

I ordered an outfit as a Christmas gift, however the size was wrong and I reached out to customer service as I did not have the return note or any of the original packaging. Thankfully, Kayleigh from... See more

Rated 5 out of 5 stars

I love DFYNE—the brand and, above all, the color selection are simply fantastic. The quality impresses me every time. One small downside is that the sizes vary depending on the collection. That... See more

Rated 5 out of 5 stars

Amazing customer experience!! I had ordered a pair of Impact Leggings that may have been a size too small - They had unfortunately ripped in the glutes region fairly soon after my purchase. I email... See more

Rated 5 out of 5 stars

“Amazing customer service! I was helped by Louise, and she was incredibly kind, responsive, and truly went above and beyond to help. She really listened, thought along with me, and made me feel valued... See more

Rated 5 out of 5 stars

First of all myself and my partner are huge supporters of DFYNE , we love love your collections. And we always looking forward to see any new collection that’s coming. I would like to pass on ou... See more

Rated 5 out of 5 stars

I love the DFYNE brand. Recently I had an issue with my impact leggings ripping at the seam. I had a great experience with DFYNE’s customer service, especially thanks to Adele. She was incredibly help... See more

Rated 5 out of 5 stars

Louise was very helpful in resolving a refund issue. My daughter LOVES dfyne workout wear so I got her a few pieces for Christmas. She needed different sizes so we returned and reordered. The process... See more

Rated 5 out of 5 stars

Besides how much I love DFYNE as a brand, their clothing and fast delivery service - the customer service stands out the most. Ames, in particular, has helped me in two different situations. Ames was... See more

Rated 5 out of 5 stars

ive had such a great experience with dfyne! Their products quality is amazing and their customer service as well. Ive had a bit of a weight gain recently, and my leggings have been struggling, but the... See more

Rated 5 out of 5 stars

I’ve been buying from dfyne since 2023! Never had any issues with any orders including shipping, product quality etc. Had one minor issue that was resolved so quickly and kindly. Will continue to be a... See more

Rated 5 out of 5 stars

Hello! I had a issue with the dfyne impact black leggings, the scrunch part ripped after wearing it a couple of times (although i ordered it 1 year ago)and I was really sad about it since i love... See more

Rated 5 out of 5 stars

I have purchased many pieces from DFYNE which make up both my gym and casual wear, and their clothing is really flattering and comes in lots of fun colours! I had a problem with a defect item but i... See more

Rated 5 out of 5 stars

Excellent customer service. They responded to my email immediately and sorted my refund out straight away. I was worried they hadn’t received my return goods and wanted to give them time as I was awar... See more

Rated 5 out of 5 stars

Huge shoutout to DFYNE for their amazing customer service! I had an issue with one of my tops, and they didn’t hesitate to make it right by sending me a replacement. A special thank you to Jennifer fo... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Ordered a pair of shorts and received the wrong length. I reached out to customer service and Kayleigh was absolutely amazing. She was friendly, responsive, and handled everything quickl... See more

Rated 5 out of 5 stars

Tony was honestly amazing. I reached out about a long sleeve I got for Christmas that had some damage — I thought it would be okay at first, but it ended up getting worse. I was so bummed because I lo... See more

Rated 5 out of 5 stars

Amazing customer service!! I hadn’t heard back from the customer experience team via email and reached out to them via instagram dm’s. Katie went above and beyond to solve my issue and provided mul... See more

Rated 5 out of 5 stars

I’ve been really impressed with how well Dfynes handles customer service. Every time I’ve reached out, the team has been quick to respond, professional, and genuinely attentive. They take the time to... See more

Rated 5 out of 5 stars

I had a great experience with DFYNE’s customer service. There was an issue with my leggings, and Kayleigh handled everything quickly and professionally. She was very kind, responsive, and offered a... See more

Rated 5 out of 5 stars

My experience was great. I messaged the Dfyne instagram account and Katie was the member of staff that responded. Within the space of an hour Katie had sorted the issue that had occurred. She was so h... See more

Rated 5 out of 5 stars

Adele is amazing!!!! I ordered about 6 things from Dfyne from the Christmas crimson drop. Upon arriving, we noticed we were missing the crimson men’s Boxers. We emailed support for help and after ad... See more

Rated 5 out of 5 stars

I needed to proceed a refund because of a product defect. I reached out from their online form that they have on the website and got an answer after 6 days which I find totally reasonable because of t... See more

Rated 5 out of 5 stars

Had an issue with the dynamic leggings ripping at the scrunch. Was so sad about this as they were my staple gym leggings. Never had an issue with any other of my leggings. I contacted customer support... See more

Rated 5 out of 5 stars

I cannot say enough positive things about the customer service. I’ve owned several items from DFYNE and loved absolutely everything! Upon receiving my last order, I noticed an issue with one of the it... See more

Rated 5 out of 5 stars

Dfyne is honestly one of the best clothing brands I’ve ever tried, and I can’t say enough good things about them. The quality of their material is amazing it feels so soft, durable, and fits perfectly... See more

Rated 5 out of 5 stars

I had an issue with a Vision set and Shani was incredibly kind and efficient with her responses in helping me. I have contacted Dfyne's customer service a couple of times recently and both times,... See more

Rated 5 out of 5 stars

I have been buying items and clothing from Dfyne for over a year, over 11 orders in total. I am always impressed and over the moon with the quality, fitment and customer service received. Thank yo... See more


Company details

  1. Activewear Store

Written by the company

Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A pair of my shorts ripped

A pair of my shorts ripped, so I wrote about my problem and sent a picture of the shorts to their customer care and got a gift card with 50€ on it. (The same price as the shorts were) Louise was really sweet to help my through the process:)

9 February 2026
Unprompted review
Rated 2 out of 5 stars

Misleading sizing and lack of communication

My original order took a lot longer to come than estimated but it was placed towards the end of December so i understood delivery may be delayed however this was never communicated to me by Dfyne. Once my order came, I was really disappointed by the sizing, I used the size chart on the website to make sure I am ordering the right size yet every item I ordered was way too small apart from the tracksuit bottoms which were way too big. I returned my order w/c 12 February and have not received any acknowledgement of the return arriving back at Dfyne HQ or any confirmation of the return being processed. It has now been nearly 4 weeks since my return and I still haven't heard anything. I have also put in a query via the customer service portal and have not heard back and enquired via instagram and not heard anything. My order was £267 so I am really keen to have this money back given the amount and the time that has passed. I won't be ordering again as I am disappointed by the misleading sizing and lack of communication, given the pricing of the brand. I have heard lots of positive things about Dfyne but unfortunately that has not been my experience right from the start. I feel like the brand is over hyped due to its large presence on social media and endorsement by influencers that a lot of people look up to.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I had an amazing experience with the customer service, to be precise with miss Shani. My impact shorts I bought from dfyne are my absolute favourite shorts to work out in, they are just so incredibly flattering on the glute area. That’s why i was so sad to see the dfyne tags slowly peeling off. I emailed dfyne and in a few days, after some talk with Shani, I was given a gift voucher for the inconvenience.
Thank you dfyne and thank you Shani:)

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is great.

The customer service is great.
I just had my first order and had a problem with an item, they have been very decisive. For sure this makes me feel confident about future purchases.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

From start to finish the service has been amazing every time! I ordered the first time and had to return a few items for a different sizes and the communication was easy and fast, I had Jacqueline help me with my first order inquiry and my return, she kept in communication with me beyond that and made the process so easy and also gave me confidence in ordering again as I had no doubt if any ‘issues’ they would make it of ease. I would recommend the products , I was reluctant to try a new brand but so happy I did, the quality of the shorts, crops and tops feel luxurious, shorts thicker and squat proof and the fitted tops are incredibly comfy during training. I have purchased three times now and will definitely be back!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Brooke was extremely helpful throughout the entire process. Even with a time zone difference, Brooke got back to me fairly quick with clear intentions of making things right. The process from start to finish was straightforward, simple, and efficient. This was a seamless process the entire way through, exceptional experience overall !

3 February 2026
Unprompted review
Rated 5 out of 5 stars

So happy with dfyne customer service

So happy with dfyne customer service, especially Brooke!! Went above and beyond to make sure the issue was resolved and made sure I was happy with how it was resolved. Will absolutely continue to buy from dfyne because of this!!

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Refund delay

Sent a return back, it was delivered on 26th January and no sign of a return two weeks later. States on their policy that you should receive a refund within 4 days?

Also no reply from a separate issue I raised weeks and weeks ago

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Chloe was professional and helpful. She took the problem with my order and responded clearly and thoughtfully. I appreciated how understanding she was and the way she handled my concern. Great customer service!!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Such an incredible experience with customer service. I was in contact with the lovely Katie who helped resolve an issue I had with a piece of clothing, such a lovely girl so grateful!! Thank you queen.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

perfect

The customer service was incredibly friendly, helpful, and quick to respond. Everything was handled smoothly and effortlessly. I’m very impressed and truly appreciate the great support!

9 February 2026
Unprompted review

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