GetResponse Reviews 929

Glad for the onboarding call with Jorge - wish I had booked it sooner (I did look, then forgot until I got a reminder!). I had a bit of a block regarding landing pages and automation but Jorge helped... See more

I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went throu... See more

Monk ik a is one of the best helpers that I have ever met. I went from not being able to even sign in to now being able to design my landing page with almost no qs. She was amazingly understanding I d... See more

I'm very grateful that I was given the opportunity to book an onboarding call. Peter was very helpful, he explained everything to me in detail. I was super amazed about all the tools that is available... See more

Julia was amazing! So articulate, knowledgeable, present, step by step with us, spoke with such understanding and clarity and went above and beyond to answer our exact questions. What i love about GR... See more

I had a great onboarding call with the GetResponse expert in the name Monika. The session was very helpful and clear...she guided me step-by-step on how to set up my landing page and email automation... See more

I've been using GetResponse for about 5 years now, so I know it inside and out. The main thing I'm impressed with is how good the UX is. It's very easy to use without sacrificing power and heft.... See more

Despite a billing issue that arose when I returned after a few months and changed my plan, everything was resolved and new terms were successfully negotiated. GR represents one of the highest levels... See more

Getresponse's technical support is by far the best I've ever seen. They respond in less than a minute with human answers, i.e., “non-superficial” answers, unlike some technical support teams. If you h... See more

We’ve moved recently from Active Campaign and we could not make a better choice. GetResponse it’s very modern, flexible and easy to use. We’ve been helped by an expert on our migration and since then... See more

Absolutely horrible customer service! I’ve been trying to cancel going on six months now and month after month new charges appear each time I contact them to cancel… no luck thus far. I will end havin... See more

Excellent service! Adam was my agent; he was patient, knowledgeable, and took the time to make sure all my questions were answered. Adam stayed on the chat until I was totally comfortable with the pro... See more

My experience with GetResponse had started off very well. I easily built my first Landing Page and had excellent results after the first two days of going live. Suddenly, the Landing Page stopped work... See more

Not sure why this company would have ANY negative reviews. My experience has been nothing short of fantastic. I am using GetResponse for building landing pages and email auto responders. The interface... See more

I just did a GetResponse Onboarding meeting with Adam, and it is such a pleasure working with not only a superb expert at helping me get my account set up, but just a really nice guy that I enjoyed me... See more

I used GetResponse to create a landing page. The interface was easy and intuitive to work with, even without advanced technical skills. Building the page was straightforward, though there is some roo... See more

There is a valueanble option to contact a live person that is offered right at the beginning of the chat. The agent was polite, quick in her responces and professional.

Communication with their support team is easy-going but professional. Feels like they are really there to help you. And her replies are extremely fast yet they manage to collect info and updates from... See more

We set a webinar and promoted on the social media with paid ads, but the webinar did not start. We immediately got in touch with support, they were also unable to start the webinar. It was a compl... See more

Unfortunately this company cannot be trusted. First, make sure before you sign up that you pick the correct subscription because they will not allow to change it. Very unfair. Next, their metrics u... See more

I’ve been a paying customer for more than a year, and my automations were constantly being deactivated, disrupting my business again and again. I even had to pay external help multiple times just... See more

This platform froze our newsletters, yet still continued to charge our non-profit org. We tried to freeze the account but they ended up charging us for services they were not providing for 6 months. T... See more

Paid for a service, could not send, then could not regain access, did not send a single email and asked for refund they refused. GETRESPONSE According to our records, the payment was proces... See more

This company is horrific - they triple charge and quadruple charge me and then I have to prove to them that they actually did that, even though THEY are the ones charging my card....they can't even se... See more

All I wanted to was to download my contacts, but the process simply doesn't work on laptop. I asked for help via chat and support basically couldn't help. They signposted me mini video of the process... See more

I’m extremely disappointed with my experience using GetResponse. I signed up for the service but canceled it immediately after realizing it wasn’t the right fit for my needs. Despite canceling rig... See more

“Peter” was very good at letting me interact as he went through the process of explaining how it all works. At this time I know close to nothing about all of this and as I explained this He did not... See more

Customer service from Ms Klaudia is highly appreciated. way you handling your customer is your plus point. keep it forever in your journey getresponse. Thank you somuch.

I had a little snag when signing up for a free account, so I messaged getresponse and was connected to Maria, a customer agent. She responded quickly and was able to sort me out to my satisfaction. I... See more

Kris was excellent, patient, kind and polite. Kris is an asset to your organization. I had no idea what I was doing, she was patient, stayed with me throughout the process rating 11/10

Live human support is what makes GetResponse different from other platforms. Also, the interface is very intuitive, fast and supportive for non-tech people like myself. I'm happy to have my business h... See more

The worst ESP i have been workin with. Poor support, poor deliverability. Bulit in integrations not workin with anything on getresponsemax support. Dedicated account manager does not respond to emails... See more

Stay Away from This Company ⚠️ I purchased a one-year subscription and contacted them halfway through the year to explain that I hadn’t used my account and that their service was no longer rel... See more

My website was displaying an error so I chatted with tech support. Adam was able to answer immediately. No TS done because the website came up and running immediately when he tested it on his end.

Customer Service is wonderful. Replies to my questions always courteous and patient. Recently Andrew did a quick video to show me how to resolve an issue which was so helpful.

Galyna provides the best (like, THE best) support experience. She replies quickly, delivers insightful and precise instructions, and is just lovely on top of that. Could not recommend her more.

Get Response have the best platform for communicating with our clients and also for our sales team. The delivery of the emails is excellent, more so the platform has so much capabilities which is user... See more

I had a mishap with a misunderstanding on my part Adam was a huge help explaining details i was unaware of. Thankyou for your help Adam.

Julia Szymczyk helped me with the issue of newsletter bounces that suddenly started to appear. She met with me and helped me reduce the risk of further email bounces. I am very grateful for her suppo... See more

Overall the whole product is just easy to use. The amount of functions is more than enough to fullfill our company's needs. While being intuitive in the same time, it makes GetResponse a powerful tool... See more

I only have great things to say about using GetResponse. It's easy to use and although I've not used all of the features I'm looking forward to doing more. The online chat function was also super quic... See more

a very negative experience with GetResponse. They suspended my account despite having paid for a full year. After several months with the account suspended and NOT renewed, they started charging my c... See more

I don't know how good their service is, but their support team is very good. Their support team is very nice compared to other similar companies. I will give a review about the service again after usi... See more

The rep I was assigned to had extreme superb knowledge of the platform. Together, we were able to address every single inquiry I had, and I walked away feeling confident on using the tools the platfo... See more