Great service! iTailor can definitely be trusted. My experience was very positive—they delivered a perfect suit. We ordered three suits for my older son’s wedding, and everything turned out exactly as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
We are a professional state-of-the art tailoring factory, offering direct factory prices to our customers. We have been in the tailoring business for four decades and are proud to be able to offer the best prices available on the internet. We have the best fabric partners, a highly skilled IT support team (responsible for everything from web development to process optimization), and most importantly, we operate our own production facility.
Contact info
United States
- +15109315801
- [email protected]
- itailor.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a shirt and received it…
I ordered a shirt and received it within the time frame mentioned but they made a mistake in choosing the fabric colours. I complained and with little hesitation they decided to remake my shirt with the fabric I ordered in the first place. I received the right shirt within two weeks and i am very pleased with my shirt. Great service.
Lovely quality shirts for a reasonable price
Lovely quality shirts for a reasonable price. You customise every last detail about the shirts so you get exactly what you are looking for.
It takes a while for the shirts to arrive but it is worth the wait.
Good comms from iTailor when you contact them too.
As a client of iTailor since 2013 I am…
As a client of iTailor since 2013 I am still very pleased with their creations. The quality and craftmanship is very good and detailed.
PERFEKT!!!!
Dear Sir or Madam,
English is not my native language, so I apologize for any mistakes.
I ordered a pair of shoes from you and am completely satisfied with my purchase.
The shoes look exactly as they do on your website and have fully met my expectations.
The high-quality workmanship is particularly noteworthy. The materials appear robust and carefully crafted, which suggests good quality.
As with almost all new shoes, a short break-in period was necessary, but this is completely normal and does not detract from the positive overall impression.
This consistently good experience has won me over as a regular customer.
I will give preference to your company for future shoe purchases. Overall, I am very satisfied with the product and the entire ordering process and can recommend your company without reservation.
Best regards
2nd suit i have had made by iTailor and…
2nd suit i have had made by iTailor and I am extremely pleased with both, would certainly recommend them.
Ordered their customs red salvage…
Ordered their customs red salvage denimn. Man perfect fit. Kudos to the team. Great material too. Great value for money. 👍
Trusted Service for My Son’s Wedding
Great service! iTailor can definitely be trusted. My experience was very positive—they delivered a perfect suit. We ordered three suits for my older son’s wedding, and everything turned out exactly as we hoped.
Very impressed, superb!
I purchased a single shirt to ensure the perfect fit.
It was spot-on, but really needed ¼ longer sleeve.
I sent for four with the slight alteration to my measurements.
Perfect!
I selected the best quality cotton and I'm impressed.
I've had shirts from Turnbull and Asser and other expensive London shirt makers.
itailor did a fantastic job.
The correspondence was excellent.
I made an error with the measurements and I was quickly contacted and they suggested I'd made an error based on my previous shirt.
They didn't just make the shirts and post them to me.
Superb service.
It does take a few weeks for the parcel to arrive, but certainly worth the wait.
I shall without hesitation acquire all my shirts from itailor.
Very impressed indeed!!
I would have paid more for a shirt of this quality
I have a disproportionately large neck which makes buying a fitted shirt extremely challenging. After reading some positive reviews on Reddit, I ordered a shirt from iTailor. I am absolutely floored at both the quality and fit. Combine that with an outstanding price, and you have a customer for life.
iTailor is great
iTailor is great! They make it easy and affordable to get great quality suits with a perfect fit and they communicate very well would recommend!!!
I received today the pants I ordered.
I received today the pants I ordered.
With this email, I wanted to thank you from the bottom of my heart
for the wonderful work; the alterations are perfect.
Thanks again, and see you next time !
Perfect product
I gave measurements for a coat well designed quality materials with all the styling I wanted and delivered in good time
A delighted client
I was going to cancel my order until....
I was going to cancel my order because I needed a shirt before the delivery date. iTailor was very responsive and managed to expedite my shipment without additional cost. Due to my build, it has been difficult finding dress shirts that fits my neck and chest without the sleeves being too long or the torso having too much material. The shirt I received from iTailor fits me perfectly at a very reasonable cost for it being a custom-tailored shirt. I Will be purchasing several more shirts in the future as the company already has my size numbers under my account.
I have used itailor for about 5 years
I have used itailor for about 5 years. I have bought two suits and about ten shirts in all.
I have always had an excellent experience. Clothes have arrived quickly and are of great quality and build.
Customer service is also very good and quick.
Highly recommend
Excellent advice and and outstanding…
Excellent advice and and outstanding materials resulted in a wonderful and perfectly fitting shirt. The next order is under way!
Amazing customer service
Amazing customer service. Purchased so many shirts over the years that are well made, good quality materials and fit perfectly to the individual measurements of my body shape.
Have now upgraded to the custom suit service having initially been nervous about the measuring process. ITailor was very helpful in getting the measurements right. Once the measurements were figured out the resulting Suit was amazing. Thank you for the wonderful service. Their follow up customer service is faultless and is a sign of a caring family business which prides itself
I have been ordering shirts
I have been ordering shirts, jackets, and suits from iTailor since 2017. Customer service and support is excellent. Product quality, fabric and workmanship, is great.
I am very pleased with finished products.
I ordered a white collar shirt
I ordered a white collar shirt, and the benefit is to get a shirt to fit. I can provide measurements that will take into account a larger belly and larger shoulders than average. The company triple checked my measurements and made sure the shirt would fit correctly. I am very happy with the outcome.
Great Tailoring Business
This is the third time I ordered from this business so far, and they have not disappointed me so far. I have ordered 3 suits and 3 shirts, and they are all of amazing quality and fit great. It’s also important to mention that they have a great customer service as well. They reply within 12-24h of your email, and always provide constructive advice and assistance. I’ll definitely be back for more!
EXCELLENT EXPERIENCE
*REPOST* From the ease of placing my order it was a good experience. The website is five star when it comes to ease-of-use! Loved it! Order was placed with minimal to know effort. A+
Any delay/glitch in my BEAUTIFUL jacket being delivered was here locally- & that was only 24-hrs. thankfully.
iTailor is absolutely wonderful when it comes to immediate & consistent communications. Confirmation of order through completion of delivery; albeit out of the country- was outstanding. Customer service rarely given or received these days. HIGHLY RECOMMEND.
The epitome of awesome- quality tailoring customer satisfaction/service- & professionalism. I am so pleased! THANK YOU!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








