Ula Hair Reviews 40

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the hair products, describing them as soft, lightweight, and easy to work with. Many consumers highlighted that the hair blends seamlessly with their natural hair and is versatile, holding styles well and being suitable for various installations like crochet styles and wigs. People also mentioned receiving numerous compliments while wearing the hair, which can be washed and restyled. However, some consumers have reported issues with the product. A few reviewers mentioned a strong chemical smell upon arrival, which persisted even after washing. Some people have also reported that the hair didn't match the advertised appearance and experienced delays in shipping. Despite these issues, the overall sentiment remains positive, with many consumers praising the quality and recommending the products.

Based on these reviews

Rated 4 out of 5 stars

Ay the beginning, their communication was bad. The contact center does not exist along with none of them answering my DM on tiktok about it. Update: I did get my order and the hair quality is amazi... See more

Rated 3 out of 5 stars

Best hair I have had in terms of quality. Literally low maintenance. The only thing I don’t like is the smell of the hair. I have done everything I can to get the smell off but nothing works and it is... See more

Rated 3 out of 5 stars

I ordered my hair on Wednesday, May 14, 2025, and received it on Monday, June 2, 2025; about 19 days, which is reasonable for international shipping from China. It even arrived in my country... See more

Rated 1 out of 5 stars

If I could gives this business "0" stars I would. I bought a wig I saw on an influencers youtube short from ULA Hair that took 3-4 weeks longer than advertsied. They initially sent me an email sayi... See more

Rated 1 out of 5 stars

Don't waste your time unless you have three weeks and counting for a product that hasn't even shipped yet! I think it's so deceitful to not warn of the time delay, I get that its in high demand but th... See more

Rated 1 out of 5 stars

Please please don't waste your money. They lie in there advertising pictures and videos. Bad quality products. It's a scam y'all. Don't throw your hard earned money away. They also ignore you when you... See more

Rated 5 out of 5 stars

The crochet hair is simply amazing! It is super lightweight, very soft and flexible, with a beautiful and natural shine. It’s extremely easy to use and allows you to create many different styles, wh... See more

Rated 5 out of 5 stars

The crochet hair actually surprised me and I genuinely believe that it’s a game changer. Ive been wearing this hair for over a week now and there has been absolutely NO shedding. Using the crochet hai... See more

Rated 5 out of 5 stars

I think that ULAHAIR is such an amazing brands and really easy to work with, they are alway fast with responding especially when it comes to any uncertainties or time. However, I do wish that there wa... See more

Rated 5 out of 5 stars

I got the feather burmese curly crotchet human hair andThe hair is light and fluffy and sooo full. I love how the finish look came out❤️. I got alot of compliments wearing it as well, plus it can be w... See more

Rated 5 out of 5 stars

I've been wearing crochet styles for years, but this one hit different. UIaHair's feather crochet is super light, doesn't tangle or shed, and still looks amazing after a whole workout. Top quality for... See more

Rated 5 out of 5 stars

I honestly really like the kinky crochet hair I got from this company, I used it to do miracle knots and it came out beautiful. The hair was super soft, easy to work with, and dense, highly recommende... See more

Rated 5 out of 5 stars

i’ve used Ula hair countless of times & each time my experience got better. i’ve even reinstalled my bundles more than twice. i love the raw pixie curly hair at the moment, i have it in now. :)

Rated 5 out of 5 stars

The hair shipped extremely quick and first impression of opening the bundles I could tell the quality was amazing. I received Burmese Curly Bundles that were extremely juicy and full. They didn’t have... See more

Rated 5 out of 5 stars

Ula Hair has some of the best hair I’ve ever seen and the quality never disappoints me! The hair has very minimal shedding and always holds styles such as curles very nicely.

Rated 5 out of 5 stars

My experience with Ula hair was amazing. The shipping was extremely fast. The hair arrived nicely packaged. The quality of the hair was absolutely amazing. The quality of the hair, shipping time, and... See more

Rated 5 out of 5 stars

I got the Burmese curly half wig.. very beautiful and easy to install.. matches seamlessly with my natural hair. I love it !!😍

Rated 5 out of 5 stars

I got my crotchet in a week and it was so lovely. i got the deep wave texture and i got the most compliments i’ve ever received this year. 10/10 i recommend 🤏🏼❤️


Company details

  1. Wig Shop

Written by the company

Ula Hair is a brand that specializes in providing a wide range of high-quality wigs and hair extensions, designed to cater to the diverse needs of its customers. Here's the brand story for Ula Hair: In a world where individuality and personal style were constantly evolving, a visionary entrepreneur, Ula, noticed that many people struggled to find the perfect hair solutions that truly reflected their unique personalities. Driven by her passion for hair and fashion, Ula embarked on a journey to create a brand that would revolutionize the hair industry and empower individuals to express themselves freely. showing hair to our customers Ula Hair was founded on the belief that everyone deserves access to top-quality, versatile, and stylish hair products that enhance their natural beauty and allow them to feel confident in their appearance. The brand's mission is to create a diverse range of wigs and hair extensions that cater to different preferences, textures, and styles, ensuring that each customer can find their perfect match. human hair wigs for black women At the heart of Ula Hair's success is the commitment to using only the finest materials and employing skilled artizans who meticulously craft each product. The brand's dedication to quality and attention to detail guarantees that every wig and hair extension is a masterpiece designed to last and make a statement. Understanding the importance of social responsibility and environmental sustainability, Ula Hair actively supports local communities and invests in initiatives that promote education, well-being, and inclusivity. The brand is also committed to the ethical sourcing of materials and minimizing waste in the production process. high quality wigs and hair Ula Hair's strong online presence and strategic marketing efforts, including collaborations with influencers and participation in industry events, have contributed to its rapid growth and wide recognition. Through these channels, the brand has cultivated a loyal customer base that appreciates the exceptional quality and style of its products. Ultimately, Ula Hair is more than just a hair brand; it's a symbol of creativity, self-expression, and the confidence that comes from embracing one's unique identity. By providing top-quality wigs and hair extensions, Ula Hair continues to empower individuals to showcase their style and celebrate the beauty in diversity.


Contact info

3.8

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best human hair crochet feathers extensions!

I ordered the 28 inch crochet feather extensions/ human hair/blonde. The hair was great!!This was my second time trying feather extensions. The first hair I ordered was from a different company. That hair was terrible. After one week, it was shedding and causing a lot of itching. After two weeks of wearing the hair, I was ready to take them out, I researched other companies and decided to try ULA. I liked the fact that they had so many more options for color and style. I was nervous ordering again after the negative experience I had with the other hair BUT what a difference. The color and style was what I ordered and the hair remained in good condition for the entire five weeks that I had it in. No shedding, no itching, and it felt soft and manageable the entire time. In addition, my hair was in great shape when my stylist removed them. They came out easy without removing any of my hair. Needless to say my stylist loves the hair to. I highly recommend this hair. ULA will be my go to when I want to get extensions.
.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Glad I Took the Chance

At first, I was a little skeptical about the shipping, but since it was around the holiday season, it made sense. The hair arrived in a reasonable amount of time, and once I received it, I was very impressed. It felt and looked beautiful, and even after dyeing and washing it, the curls held up wonderfully.

I added them to the ends of my locs, and I’ve had them installed for two weeks now with no complaints at all. The quality has exceeded my expectations, and I’m looking forward to trying the different curl options in the future.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

I think that ULAHAIR is such an amazing…

I think that ULAHAIR is such an amazing brands and really easy to work with, they are alway fast with responding especially when it comes to any uncertainties or time. However, I do wish that there was more flexibility to give the process more variety when it comes to selection of ULAHAIR products

1 February 2026
Unprompted review
Rated 5 out of 5 stars

What a great first impression

My experience with Ula hair was amazing. The shipping was extremely fast. The hair arrived nicely packaged. The quality of the hair was absolutely amazing. The quality of the hair, shipping time, and great customer service exceeded my expectations.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

The crochet hair is simply amazing!

The crochet hair is simply amazing!
It is super lightweight, very soft and flexible, with a beautiful and natural shine. It’s extremely easy to use and allows you to create many different styles, which makes the experience even better.
Without a doubt, it’s one of the best crochet hairs I’ve ever used. I’m completely in love with the quality!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

The crochet hair actually surprised me…

The crochet hair actually surprised me and I genuinely believe that it’s a game changer. Ive been wearing this hair for over a week now and there has been absolutely NO shedding. Using the crochet hair over bulk hair is a hack Im moving forward with as bulk hair is just for a one time use. I was thoroughly impressed with Ula, and I will definitely be shopping again!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I got the feather burmese curly…

I got the feather burmese curly crotchet human hair andThe hair is light and fluffy and sooo full. I love how the finish look came out❤️. I got alot of compliments wearing it as well, plus it can be washed and restyled however you see fit!!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Burmese Curly Bundles!!

The hair shipped extremely quick and first impression of opening the bundles I could tell the quality was amazing. I received Burmese Curly Bundles that were extremely juicy and full. They didn’t have a weird smell on arrival and also take dye well!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

If I could gives this business "0"…

If I could gives this business "0" stars I would. I bought a wig I saw on an influencers youtube short from ULA Hair that took 3-4 weeks longer than advertsied. They initially sent me an email saying the one I ordered was not in stock and they had produce it. Finally receiving the product, it does not look anywhere near as good as the advertisement. I am out nearly $250 over the "bad hair" and regret I ever heard of this company. Then the refund was a joke....they play email tag imploring you keep the item at a discount.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your time unless you have…

Don't waste your time unless you have three weeks and counting for a product that hasn't even shipped yet! I think it's so deceitful to not warn of the time delay, I get that its in high demand but that doesn't mean people want to wait. I honestly think they ran out of product and instead of saying they're sold out, they just put you on back order. They only respond when they want, very bad business will not be purchasing with them again.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

This Crochet Hair Surprised Me!

I've been wearing crochet styles for years, but this one hit different. UIaHair's feather crochet is super light, doesn't tangle or shed, and still looks amazing after a whole workout. Top quality for sure.

8 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look