Thebestpdf Reviews 27,217

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the user-friendly website, highlighting its ease of use for uploading, converting, and editing PDF files. People also mentioned the efficiency and smoothness of the service, with many praising the fast processing speed. Furthermore, reviewers found the support service to be quick and helpful. Customers report a positive user experience and are satisfied with the service provided. However, opinions on pricing and the product itself are mixed, showing no strong consensus among reviewers. Some consumers express concerns about unexpected charges and subscriptions, while others find the service affordable, especially the trial period.

Based on these reviews

Rated 4 out of 5 stars

Made it simple but scrolling down to the disclaimer wasn't working correctly so I didn't know there was a trial period so that $1 copy I made wound up costing me $41 because I couldn't get to the disc... See more

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Rated 4 out of 5 stars

Document form stays as_is , all composure on pre-filled PDF file will be intact. Simple where needs "tick" , Where needs be other info fields filled, tho for one time use for - i do not need 7 day bas... See more

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Rated 5 out of 5 stars

Only needed to use the site to compress one random PDF so signed up for the 7 day trial costing 99p. Sent an email to cancel straight away and received a prompt reply back confirming cancellation. So... See more

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Rated 5 out of 5 stars

For over 8 years I did customer satisfaction surveys for some known& reputable companies. I quickly learned what is considered good customer service and what is not. Usually you only hear from the peo... See more

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Rated 5 out of 5 stars

Watch out for hidden subscriptions! Review: I used this service for a one-time PDF conversion, paying €0.95. I was shocked to find a €39.95 charge on my card just 7 days later. The subscription terms... See more

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Rated 5 out of 5 stars

Your two Customer Care Team reps., Issac and Tom helped me out immediately which takes one item off today’s to do list! I really appreciate the easy and great “live” customer service from your company... See more

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Rated 3 out of 5 stars

You were reallu supportive and the replies were really quick. I dont like that I lost my money, because I didnt subscribe to your service, and there wasnt mentioned that I bought 1 week package, I tho... See more

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Rated 5 out of 5 stars

I used this platform to enhance and boosted the quality of photos and logos. It is really awesome and works wonderfully. Just pay attention to "terms and conditions" when signing up to use it. The fir... See more

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Rated 5 out of 5 stars

this was a great experience. would highly consider a monthly subscription myself if i knew i’d be using the service itself more. very responsive costumer service and an even better online product. doe... See more

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Rated 5 out of 5 stars

Like many creators, I have been through many websites that should be forgotten forever, between their complexity and cost The best PDF, on the other hand, was an excellent departure from the sites I... See more

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Rated 5 out of 5 stars

Fast, efficient,with great ease of access. And most importantly, affordable. They have pitched a very low 7-day access price point, no doubt to attract very occasional users such as myself who would... See more

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Rated 5 out of 5 stars

I recently used thebestpdf.com and was genuinely impressed by how smooth and efficient the whole process was. The website is user-friendly, making it easy to upload, convert, and edit PDF files withou... See more

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Rated 3 out of 5 stars

Where as the program did do what I needed (condense PDF files) there was no warning prior to the subscription going into effect/ getting charged. I paid for the week trial, just $.99. Then, without wa... See more

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Rated 5 out of 5 stars

This worked great. Needed PDFs to file my taxes and it worked quickly and easily! Customer service was amazing. I accidentally signed up for a service level i didnt need and Customer service quickly a... See more

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Rated 5 out of 5 stars

It needs some practice to edit a pdf file but with certainly the BEST PDF is by far the friendliest pdf editing platform I've used. Well done! PLUS no 'hidden' charges, no repeated charges or 'subscri... See more

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Rated 1 out of 5 stars

Review: I signed up for a $1 trial, but thebestpdf.com charged $30 without my authorization. When I requested a refund, they offered only 50%, even after I explained I never agreed to this paymen... See more

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Rated 5 out of 5 stars

Excellent service and response to inquiries. Very professional! Software not suitable enough for me in OCR conversion of 40-year old file. Abandoning project. Nice people. The difficulty is in... See more

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Rated 5 out of 5 stars

Hi, your PDF conversion service works easily and quickly, your FAQ is equally helpful, one just has to take the time to search it thoroughly to get the answer and help one needs. If that's not enou... See more

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Rated 5 out of 5 stars

I only needed to convert few jpeg to PDF. tried another company but always after one try out, they want you to subscribe high monthly rate. you give me clear instruction(graphic is simple yet easy to... See more

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Rated 1 out of 5 stars

It's an absolute scam. It doesn't translate anything, but they charge you and then offer you a free subscription without your permission, at a fantastic price... which they also charge for. It's a com... See more

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Rated 2 out of 5 stars

Very easy to do what I needed as far as my files were concerned, canceling subscription was a nightmare and beyond frustrating. Emailed customer support to cancel, like they instruct, but then told it... See more

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Rated 1 out of 5 stars

I paid for their service but the PDF did not get translated a single bit. This is clearly a technical error. After repeatedly requesting a refund, they kept referring to their 'all payments made t... See more

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Rated 1 out of 5 stars

Sottraggono denaro senza esplicito consenso. Ingannano chiunque. Anche se in torto non rimborsano. Società a delinquere. Persistono ad ingannare gli utenti con false mail di cortesia, sono persone s... See more

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Rated 1 out of 5 stars

I wanted a word document and this DID NOT deliver, I gave the app a .pdf expecting it to be converted to a Word doc. This was a bad experience a rip off. This 1 time charge 1.95 usa for 1 document was... See more

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Rated 1 out of 5 stars

Bei mir wurde Geld für ein Abo abgebucht das ich nie bestellt habe. Auf folgende Mail habe ich bis heute keine Antwort erhalten. Dear Sir or Madam, I used your software once on April 14, 2025, a... See more

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Rated 1 out of 5 stars

I used this service once to convert a single PDF and paid a small amount, believing it was a one-off payment. Two weeks later, I was charged $39. While the subscription terms technically exist,... See more

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Rated 1 out of 5 stars

I got deducted for a subscription I never ask for. I asked for a refund but was told no refunds for purchases done via the website. Which is fraudulent because how else can you access anything at all... See more

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Rated 1 out of 5 stars

As others have already said, these people are scammers. Signed me up to a subscription without my consent. Took £160 of my money. In correspondence, they defend their 'transparent' pricing struc... See more

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Rated 1 out of 5 stars

Dear BestPdf Support Team Please refund the amount of €39.95 immediately. I did not authorize any kind of subscription. I made a one-time payment solely to download one document. If I do no... See more

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Rated 1 out of 5 stars

£0.95 for 7 days but impossible to avoid auto enrolling into a £39 per month contract. This is a scam, it's criminal just somehow not prosecuted. Leeches must run this business. I bet 99% of users jus... See more

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Rated 1 out of 5 stars

I'm extremely disappointed with this website. It’s completely untrustworthy and has caused nothing but frustration. Whether it’s due to poor functionality, deceptive practices, or lack of proper sup... See more

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Rated 1 out of 5 stars

The initial price offered for the service was much lower than the subsequent fees. I had only one use, one document. From the initial offer, I later paid 80 euros, two months without noticing 40 euros... See more

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Rated 1 out of 5 stars

Website is being falsely advertised as free & w/o the need to register an account. This turns out not to be true - at least in the context of editing /compressing PDF file. Implemented black UI guid... See more

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Rated 1 out of 5 stars

I paid ~2£ for a weeks service and after a week they charged me 39.95£ for a monthly subscription that I never agreed to. Abd their customer service is even more brutal, sharing links to random condit... See more

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Rated 1 out of 5 stars

I was SCAMMED, just like these people reddit[dot]com/r/Scams/comments/1ocx909/thebestpdfcom_scammers/ When I pointed out to PayPal, their response was "I am sorry, we don't have an option... See more

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Rated 1 out of 5 stars

DON’T use this service, it’s a con!! They say it’s free or for a small fee they will convert a file, but if you’re not aware after 24 hours they will start a monthly subscription without any prompts o... See more

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Rated 1 out of 5 stars

Fate attenzione. Il sito vi offre un servizio a 0.95 euro ma non dice chiaramente che sottoscriverete un abbonamento annuo. Il file che ho usato per farlo tradurre peraltro non è mai arrivato. So... See more

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Rated 1 out of 5 stars

This is scam website to be avoided at all costs! Appears to charge small one off cost to create a pdf and the in the impossible to see small print sign you up for an expensive subscription which has t... See more

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Rated 1 out of 5 stars

I downloaded a 7 day limited use of their image reduction processing SW for £1.95 and paid the invoice. The SW worked fine BUT............ I was surprised as shortly after I received another cha... See more

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Rated 1 out of 5 stars

Oszuści. Radzę omijać szerokim łukiem. Wykupilem dostęp na 3 dni. Po tym czasie bezpodstawnie pobrali ode mnie 169 zł. Oszuści i tyle. Odpowiedź na wiadomość jest pdf. Not true. I agreed to do... See more

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Rated 1 out of 5 stars

The way this company charges users is extremely misleading. The automatic renewal information is hidden in very small text that most people would easily miss. I was charged without clearly realising... See more

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Rated 1 out of 5 stars

They say pay 0.95€ to translate one document, its says document ready once you paid. Document does not download, after writing to their customer support, they say they have a non refund policy, but w... See more

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Rated 1 out of 5 stars

A total scam-I was charged $$USD twice without any monthly subscription.one time a PDF converter which was only $.95, however they have deducted twice some monthly subscription, customer care number i... See more

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Rated 1 out of 5 stars

I used this service for what I thought was a one-time transaction. Instead, the company automatically enrolled me in a recurring monthly subscription without clear consent. When I contacted support (A... See more

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Rated 1 out of 5 stars

Poor experience. Paid for one file to be translated, which didn’t even translate property. Charged £40 for a subscription I didn’t agree to, not clear that you’re signing up to a subscription which I... See more

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Rated 1 out of 5 stars

⚠️ Scammers - Misleading Billing Practices – Avoid This Service! ⚠️ I bought one-off low-cost trial $0.95 to compress 1 PDF file. At no point did I knowingly agree to any recurring subscription.... See more

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Rated 1 out of 5 stars

Beware, Most of the reviews would be paid bots, luckily the bank handled the issue quickly before any charges are made. The site scams people into believing they're paying a small fee for an edit of... See more

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Rated 1 out of 5 stars

Just another company that preys on the promise of a bargain trial period, bamboozles you with jargon then charges you £40 whenever they like it for an abysmal product. Sneaky, underhand, untrustwor... See more

Company replied



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4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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Replied to 99% of negative reviews

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Rated 1 out of 5 stars

What translation?

Requested a Portuguese to English translation…..got the translation document with no changes.
Waste of time and money.
Scamming subscription service.
Cancelled and informed my bank of their devious practices.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

TheBestPDF.com is the Worst!

TheBestPDF.com has been one of the worst online service experiences I’ve had.

I signed up for a 7-day offer. During checkout, I was required to purchase a separate $0.99 trial just to activate the original service. There was no clear option to decline it. No toggle. No way to turn it off.

Immediately after signing up, I contacted support to cancel the trial and request a refund. There was no cancellation mechanism available in my account. Every response I received appeared to be automated, and I never got a real resolution.

Despite reaching out before the trial ended, I was later charged $39 when it converted.

The entire setup felt misleading and designed to push users into recurring charges without a clear way to opt out. I would not recommend this service.

12 February 2026
Unprompted review

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