Thelupi Reviews 25

The Post Code wrote wrong, even I wrote to them from day one to correct it? The logstic delivered the parcel to wrong address! The photo of parcel is not for my home! The logstic new my address! Why not to check the photo is not for my address by sending one of their staff, especially the photo for outside door! My house door is white, and the photo they provided show the door colour is grey? Very simple! Instead of to chased me by tens of emails, just to not refund my money?

The so called mens banboo boxer shorts are just cheap . I ordered what I thought was going to be good quality . They arrived folded up in a chep plastic bag . I washed them and the stitching is poor and the pair stitching as come a part . Plus they dont look nothing what being advertised on YouTube . I agree with the other reviews . This company is a scam just take money and not refund . Please please do not fall for the advertisement on youtube .

Well, I'm gobsmacked by all the bad reviews on this company. I stupidly only checked TrustPilot after ordering a Norway Jacket from them and spent two weeks stressed in case I had been scammed. Jacket has just arrived. Its exactly as described online and lovely and toasty and warm. Very pleased with it. The only reason I didn't give it 5 stars is because I thought I was ordering from a UK company and after ordering discovered it was coming all the way from China so had to wait patiently for it to arrive (took 13 days). Other than that hiccup I'm so pleased with the jacket I'm thinking of ordering another one.

If I could give 0 for these Bamboo Fibre Boxer Shorts I would! They're jointly branded The Lupi and Rizi but the same bunch. The 45 day money back guarantee can't be found but a much shorter one in the hidden small print and from a practical viewpoint worthless because of the return postage cost. The promotion that the reviews are 'Excellent 4.7' and '74,810+ Customers' are nowhere to be found on line, just the Trustpilot complaints here. The so called high quality is not and is very poor. The 1st pair split at the seam before the day was out. The fit is not 'perfect' but poor and very skimpy. The waist band uncomfortably curls over. They're nothing like the marketing which on closer examination I now see shows different types of construction especially the stitching.

I ordered a pair of shoes Size 14 UK, costing £45, from Lupi.com. When the shoes arrived, I tried them on and found they were too small. Certainly not 14 UK. So I emailed them and told them the problem. They emailed me back and said “We will send you a replacement, and don’t send the others back just keep them”. But I said I really don’t want another pair, for not only were they too short, but also uncomfortable at the instep, so I would like a refund, and I'll send the shoes back.
An address for the returns was emailed to me but when I took it to the Post Office and asked how much? The price they quoted was going to cost half of the price of the shoes.
I then decided to opt for their first offer of me keeping the shoes and for them to send me a larger size 15UK.
The shoes arrived and when I tried them on they were still too short. So now I have two pair of shoes that are no use to me and out £45. Their stated UK sizes are away out. The 14 would be about a 12 and the 15 a 13.
Now they don’t want to know me. Their last two emails were of the same content and I quote
“Hello! How are you?
The exchange was carried out as requested, therefore it will not be possible to fulfill your request.
Sincerely, Lupi”
Not a good company to deal with!
The date I put is their last email to me.
Regards Ernest Tuff

SCAM SCAM SCAM AVOID AT ALL COSTS!!
Ordered jacket cost £60 an awful cheap one turned up with no returns label, won't reply to emails. DO NOT ORDER FROM HERE

Bad company

Bought a coat nothing like picture don't buy from this company can't get a refund either.

I have never bought such rubbish, if these have any therapeutic benefits then I'm a Dutch man.
You make near impossible to return goods and get refunded .
I have trying to contact your company but all get is advertising or discount offers. I am so disappointed that you hide behind such complicated Internet marketing tools,which prohibits people like myself who are not technically capable. I have Parkinson's and at present I am trouble with my feet and getting decent shoes, your advertising is wonderful but like most companies on Internet, your customers service is at best ,completely non existence .I bought 2 pairs of shoes, which I wish to return, as a pensioner I can't afford to lose over a£100 by the time I return to you at god knows where, transparency would be a good start if you really are what you advertised was true. Hope have a good and sleep well, because I don't I will.

Horrendous

DO NOT BUY

Nylon material , I ordered two jackets and they are awful - still trying to get my money back - they keep offering alternatives that I am not interested in - I feel so stupid for not checking for reviews first.

Avoid this Company like the plague. Ordered a jacket that arrived in a plastic bag rolled up like a large sausage. No return label, nothing. Quality nowhere near whet was advertised. Straight in the bin. Not going to waste time trying to get money back. Why does Google Chrome allow these scammers to freely advertise this garbage? I've put it down to experience but for anyone thinking about buting, please do not buy from this company. You will be do disappointed.

I have read all the reviews about this scam company as I have been caught recently with them as well. I bought mens shoes on the 13th of November, 2025, they were described as premium, made of genuine leather. What I received was a pair of chemically smelled shoes that arrived from China in a plastic bag, without any sign showing what they were made from and where. I immediately realized that it was a scam. At the moment I am trying to get from them return QR and a return address.

NEVER EVER order an item from this company. THey are a scam company, delivering goods that misrepresent the articles that they advertise online. The Richard Mens Jacket I ordered was advertised as "Premium Quality, satisfaction guaranteed, representing masterful craftmanship," etc. 'beautifully packed and boxed'...... In reality this is an extremely badly manufactured product, made with cheap metallic fabric and sent directly from China in a cheap plastic bag and, ...with no returns address. Despite my countless emails requesting a returns address/ label, none has been supplied. Keep well clear to prevent being duped as I was.

Got a pair of trousers that bear no resemblance to the ones advertised both on their site and TikTok. When asked to return their reply was negative since according to them the product was the same with the advertised one which is far from true. They simply went on refusing it by repeating the same excuse on and on again.