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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the competitive prices and the high quality of the products available. Consumers appreciate the wide range of items, with some mentioning the availability of rare or specific products. People highlight a smooth purchasing process and are happy with their purchases, expressing their intention to buy from the business again. However, experiences with delivery times are mixed. While some reviewers mention fast delivery and timely arrivals, others report delays, sometimes significantly exceeding the estimated delivery times. Some consumers have also reported issues with their orders, such as receiving the wrong size or experiencing failed stitching on products after only a short period of use.

Based on these reviews

Rated 4 out of 5 stars

All fine. Not the fastest of deliveries, but was still (just) within the promised delivery dates.

Company replied

Rated 5 out of 5 stars

The Adidas headbands were as presented on the Traininn website. They fit the head nicely and are of beautiful brown colours in accordance with the website. The delivery was in time, even thoug it came... See more

Company replied

Rated 5 out of 5 stars

Ordered a suitcase to UK address. Order arrived about 5 days later with Parcel Force. Very happy with delivery speed and quality of the Travelite bag, no issues, would use again.

Company replied

Rated 5 out of 5 stars

Really easy purchasing process, useful shipping and tracking updates and the items arrived on time and were exactly as I'd expected. The prices are really competitive and I'd fully recommend using T... See more

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Rated 5 out of 5 stars

First class service as always from these guys. They always have the items I need for my cycling and now they even had a rare pair of weightlifting shoes for my wife which were delivered in good time a... See more

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Rated 5 out of 5 stars

They have a great range of products at very competitive prices. Buying and delivery all went very smoothly and I was happy with my purchase and would buy from them again.

Company replied

Rated 3 out of 5 stars

Way too slow delivery! It said 1-2 days delivery. I ordered Februrary 21st and received the package March 5th. I contacted their customersupport after a week and they said the package was almost there... See more

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Rated 5 out of 5 stars

I bought a pair of Adidas Dropset 3’s for 2/3 of the price! A really good price! Everything was fine. Delivery from Spain to Sweden in a few days… believe it was 5 days before I got the shoes. I... See more

Company replied

Rated 5 out of 5 stars

I brought this bag to carry my boxing equipment, the bag holds all the equipment perfectly. A very well made bag that also looks fantastic. Very Pleased.

Company replied

Rated 5 out of 5 stars

Very fast delivery and product was perfect!!! Would definitely use again and would highly recommend

Company replied

Rated 5 out of 5 stars

Good price and delivered quickly. Trainers for weight lifting are great and make a difference. Well pleased

Company replied

Rated 5 out of 5 stars

Real deal, quick delivery and good prices. I didn't know whether to trust this site, but all was well!

Company replied

Rated 1 out of 5 stars

Terrible experience! I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait anot... See more

Company replied

Rated 1 out of 5 stars

Bought a big (90L) trolley bag in April. By July the wheels had already been completely worn down, so I contacted customer support. They have provided me with a return label of a carrier that does not... See more

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Rated 1 out of 5 stars

Ordered some nike training gloves but within just one use the stitching failed on one of the fingers. Contacting trainin is very hard work as for some reason you need to upload 10 photos of the pro... See more

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Rated 1 out of 5 stars

Their website advertises a false delivery estimate, do not fall for it. Upon purchase, it stated Delivery on Sep 1, however, the parcel only arrived at the distribution centre on Sep 4, let alon... See more

Company replied

Rated 1 out of 5 stars

Order 59430419 - Edyta Morawska The order placed on June 9th remains unfulfilled to this day. The company is incompetent, the customer service is poor, the complaint is still pending, and one DONR co... See more

Company replied

Rated 1 out of 5 stars

Awful CUSTOMER SERVICE order an under armor gym bag two months ago have not received it. They’re telling me to contact the shipping company and find out what’s going on. I didn’t buy it for the shippi... See more

Company replied

Rated 2 out of 5 stars

Still waiting for a top I ordered on 7th June (it’s now 29th June). Estimated delivery was between 18th-20th. On 26th I had a email to say it had been dispatched. It’s still in transit. Assuming it... See more

Company replied

Rated 1 out of 5 stars

Order made 45d ago and haven't received anything. After acknowledging my package is lost and 10+ soul draining emails, they still refuse to reimburse. What a joke. To think in 2025 and we still... See more

Rated 1 out of 5 stars

The wrong size got shipped. Funny enought that the shoes had a lable attached with the size I ordered but the inner/actual label of the shoes had another size. When I wanted to start the return proces... See more

Company replied

Rated 1 out of 5 stars

Ordered and they stated 2-5 delivery, that was three days ago and now the say they are due to arrive in another 7 days and they still to this day haven’t provided me with a tracking

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Rated 1 out of 5 stars

Hi I placed an order 2 months ago and still haven't received my order, when I keep checking the delivery status, it only states in transit, beginning to think your store is a scam

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Rated 1 out of 5 stars

Avoid this company 😡😡😡 2 timers delay, try to cancel the order, before it leaves the warehouse,but they refuse , transport to dk, and then return to S.

Company replied

Rated 1 out of 5 stars

Haven't arrived on time and are not even in our country, asked them several times for origin of where the products come from, which they have failed to supply, if the products when they arrive are cou... See more

Company replied

Rated 1 out of 5 stars

Bought a cap and did not arrive . I have it 3 weeks after the due date then reached out to train inn. The customer support was poor to say the least . I want me to fill in form for the delivery com... See more

Company replied

Rated 1 out of 5 stars

Disgusting! Sent wrong size and wanted me to pay over double the delivery fee to send them back!

Company replied

Rated 1 out of 5 stars

5 weeks waiting and still nothing received. Customer support is extremely unhelpful.

Company replied

Rated 5 out of 5 stars

Very smooth experience ordering products from this company

Company replied

Rated 4 out of 5 stars

Fast delivery, competitive pricing. Room for enhancement for answering complaints or other enquiries.

Company replied


Company details

  1. Adult Entertainment Store

Written by the company

Traininn’s philosophy is that fitness is not just an activity – it’s a lifestyle. The fitness lifestyle requires the best equipment, clothing and accessories so that each activity can be enjoyed to the fullest. Traininn stocks a huge range of fitness equipment, apparel and nutritional products, so that customers can find everything they need for optimum health and wellness in one convenient online destination. The highly skilled Traininn team offers top quality customer service and online support to get the best results for all personal needs. Traininn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2,600,000 legitimate products in a HQ storage of 30.000m2 and over 10,500 trusted brands available to ship to over 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

This website is a scam

This website is a scam! Ordered something weeks ago, emailed a couple of times to see where it is. Avoid!

18 December 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really apologize for the inconvenience. In case of any query/complaint, please share the same with us for rectification. We shall try our best to resolve your query. Have a great day.

Regards,

Rated 1 out of 5 stars

return proces is a shambles.

ORDERNR R53431442

return proces is a shambles.
you can only use a specific transport which is very limited in Netherlands (20km away).

if you use a global transport (DHL) you have to pay double return fees
and on top of that after weeks they claim not to receive the return.

14 November 2024
Unprompted review
Traininn logo

Reply from Traininn

Dear ,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us which is why we have verified your case.

A refund for the shipping label has just been issued as a commercial gesture, you will receive the corresponding amount within the next few days.

16/12/2024 11:25:30 - Abono importe: 7.99 EUR

In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status

Please also note that you can use ANY shipping company of your choice, however, we recommend using messengers that provide a tracking number.

We do have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Kind regards

Rated 4 out of 5 stars

Great products and services

Great products and services. Fast delivery and quality products for great price.

4 December 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,


We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.


Have a great day!

Rated 5 out of 5 stars

Bit optimistic when ordering as had…

Bit optimistic when ordering as had seen some of the negative reviews, however I cannot fault them. Item was much better priced than anywhere else and was delivered as promised in good time. Would happily recommend and use again

3 December 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,


We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.


Have a great day!

Rated 5 out of 5 stars

Was a bit sceptical to use seeing the…

Was a bit sceptical to use seeing the company was outside of the UK, but it was the only place that had the trainers in my size.
Very glad I did as they were delivered within 5 days and were sold at a great price. Will happily use again

5 December 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,


We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.


Have a great day!

Rated 1 out of 5 stars

Traininn put my address in wrong so I…

Traininn put my address in wrong so I had to run around to convince Royal Mail to deliver my package. It very nearly was returned to their warehouse. My order number was 53486928.

21 November 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello Neil,

We are very sorry for your comments, in that case we need you to send us your order number, ours as we can't log in to your account and look at it the same way you look at it, so without an order number we can't verify the case.

Regards

Rated 5 out of 5 stars

fast shipping to poland

fast shipping to poland, i would recommend.

23 November 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, everything is working fine

8 November 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day!

Rated 5 out of 5 stars

These boots were not available anywhere else

I purchased the boxing boots I had been waiting for from here when no one else was showing stock yet and still aren't 3 weeks on and at nearly £40 cheaper which is just super, the delivery was quick too, overall a great customer experience

21 October 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day!

Rated 1 out of 5 stars

Ordered 2no Lacoste T Shirts for around…

Ordered 2no Lacoste T Shirts for around £58 haven’t received, they don’t answer emails, dodge this company like the plague!

12 September 2024
Unprompted review
Traininn logo

Reply from Traininn

Good morning Grant,

We are very sorry to hear that you rated our service as not meeting your expectations.

We do our best to constantly improve our service, but sometimes, due to stock shortages, duplicate orders and real-time work with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed.

In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.

LACOSTE Sport Regular Fit Ultra Dry Performance short sleeve T-shirt Navy Blue 2XL

Please note that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.

We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.

Please excuse any inconvenience caused.

Best regards

Rated 5 out of 5 stars

I have bought from Traininn on several…

I have bought from Traininn on several occasions. They are an excellent company. The main reasons for initially choosing them were the product price and range of products. They are usually cheaper than other retailers and always seem to have the item wanted.
I also find the delivery to be fast and reliable- so what's not to like? I would definitely recommend taking a look before buying elsewhere.

1 October 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.

Enjoy your purchase! Have a great day!

Rated 1 out of 5 stars

Terrible

Terrible. Tried to cancel an order because the size they recommended me to get was going to be huge and when I checked my old pair they were off by 2 sizes. Even though it wasnt even dispatched I tried to cancel and was told I couldn't. Then told they don't actually have a shipping address so could I please give them it. I replied no because I don't want it. They were adamant they need to send it for me to then return it.
Proud of their 'sustainable delivery' as quoted on their website. Yeah right.
Still awaiting an answer as to what they are going to do with my money since they are unable to send their product. Order 52374072

3 October 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order and have yet to…

I placed an order and have yet to receive it. Estimated date of arrival is long passed.No communication and cannot log into the account.

9 September 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello Sophia,

We really apologize for the inconvenience. Please share your query along with your order number by writing the same to [email protected]. We shall try our best to conclude. Have a great day.

Regards,

Rated 1 out of 5 stars

Outrageous Return Costs

I got the leggings I wanted that I couldn't get from Adidas any longer. The product itself is good. The reason for the 1 star review is that I had to pay for delivery and then found out I have to pay twice as much to send back the size that didn't fit. Economically it makes no sense so I won't order again.

19 September 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello Myriam,

We really apologize for the inconvenience. In case of any query/complaint, please share the same with us for rectification. We shall try our best to resolve your query. Have a great day.

Regards,

Rated 1 out of 5 stars

Here is the Problem: Out-of-stock SCAM & endless estimated delivery date


I would stay away from their websites, whether it is tradeinn, trekkinn, or any sort of "inn" ending website they own.

The problem is they do not state whether an item is actually on stock, and they appear to have everything available. They do not. This is bad practice. This is how they get you:

You order something, and they give you a reasonable estimated delivery time on the items, but since they do not have the items on stock, when you get close to the estimated delivery date, they push it another week, and then a week goes by and they push the date another week and so on. So you can end up waiting months.

If you want to check an order you made and did not want to create an account originally by ordering as a guest, well guess what, now you are forced to make an account to get any update because you receive nothing via mail or anything.

Horrible scam, terrible service, crap website. Find another website that can actually provide.

14 September 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello Marinus,

We really apologize for the inconvenience. Please share your query along with your order number by writing the same to [email protected]. We shall try our best to conclude. Have a great day.

Regards,

Rated 5 out of 5 stars

Fast efficient delivery

Fast efficient delivery, easy to manoeuvre website , great company to deal with

13 September 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day!

Rated 5 out of 5 stars

Good service, quick delivery

Nice product, quick delivery, good service

29 August 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously.
Enjoy your purchase!

Have a great day!

Rated 5 out of 5 stars

Very big product range and very good…

Very big product range and very good prices. There are even product available that are out of stock in my home country (Netherlands). Also shipping time is not that long, about 4-5 days, which is very acceptable for the distance and sharp prices.

16 August 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day!

Rated 1 out of 5 stars

False description -no responsible

The description of the item (top) was supportive but there was none support at all. Contacting the company twice and they thought it was all in order with a false description and denied the return cost. If a product is described false the company doubtless should pay the return cost. Never again with this company after a treatment like that.

15 August 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello Mona,

We really apologize for the inconvenience. In case of any query/complaint, please share the same with us by writing to [email protected]. We shall try our best to resolve your query. Have a great day.

Regards,

Rated 5 out of 5 stars

Despite the bad reviews

Despite the bad reviews, I don't have any complains. All well!

21 August 2024
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We really appreciate your purchase made and the time taken to leave us a review. Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day!

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