Great clothes that are very comfortable, well fitting and reasonably priced. Customer service is top notch with very quick response and generosity. I like the fact that they carry slim pants with 28”... See more
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So far, over the last year or so, the products and customer service from TCTs, have been top-notch! I really have no complaints. I hope they will carry the Tall French Terry Fleece Joggers in a variety colors sooner than later, though ..............LOL!!!
Martin was incredibly helpful and great at his job
Told me all the promotions happening and I needed up getting the bouquet of tshirts
Definitely will be back
I had some shirts develop a weird red tint on them and the color faded. At first I thought they were from a recent order I made so I reached out to true Classic. I was upset because this had happened on my last order as well. Turns out I had just mixed up the shirts since some of them were similar colors and they were not part of the new order of shirts i had made but rather the same shirts from my older order. I explained this to true Classic and despite them having been purchased over a year ago, true Classic gave me a one-time courtesy store credit. I was impressed. I didn’t expect that. I’ve ordered a lot from them over the years and maybe they wanted to keep a good customer but still, it was unexpected. Aside from that one bad batch of shirts from over a year ago everything else I have purchased from them has been great quality. I still have some shirts from 5+ years ago. I used the store credit and ended up spending another $120+ on that order and I probably wouldn’t have done that otherwise!
Normally, the quality is great, but I did have a problem with one T-shirt. All it took was a quick email and the T-shirt was replaced. Fantastic Customer Service.
Martin took good care of us. Made sure we knew about the brand and the specials you had currently. Explained the product and guided us through the purchase process

Reply from True Classic
Martin was very tentative. Helped with my selections. Love the clothing!

Reply from True Classic
Guermo was such a wonderful help! I cannot say enough wonderful things about our shopping experience at the True Classic at Fashion Valley in SanDiego. His customer service is a 12/10!!

Reply from True Classic
I'd love to give a review of my t shirts but it's been 2 weeks so far and I'm still waiting for my delivery.tracking is useless and I can't even tell you if my order is even in Canada.i just got a delivery from mainland china that took less time.if I need to do a return I'm not even going to bother.it won't be worth the hassle of waiting 2-3+ more weeks.i won't be ordering from true classic again.

Reply from True Classic
True Classic's customer service is phenomenal. I have ordered dozens of T-shirts and whenever there is even the slightest problem, customer service comes up with a solution that goes above and beyond. Their response to queries is incredibly quick, but they don't just respond to customer queries, they even follow-up on reviews that are not perfect proactively and provide solutions when you did not even ask for them.

Reply from True Classic
Had a few issues with my last order, but True Classic made it right, and problem was solved immediately. Thank you team. Much appreciated.

Reply from True Classic
Great clothes that are very comfortable, well fitting and reasonably priced. Customer service is top notch with very quick response and generosity. I like the fact that they carry slim pants with 28” inseam for the short, stocky guys. Same goes with shirts that are not too long when worn untucked, and their medium is true to size (versus other brands where medium is actually a large). I hope this company does not sell out to a big corporation and lose their quality. True Classic, stay true to the American way and keep up the great work! God bless!

Reply from True Classic
I genuinely only wear True Classic Tall collection t-shirts. I’ve always been a larger guy, and I’ve tried a few other “big and tall” style brands. But True Classic have always been great value, delivered quickly, and the support team have always been great. If I’ve ever needed to return something or ask a question about a lost discount code they respond quickly and have always come up with a fair solution.
Genuinely a 5 star company in my opinion.

Reply from True Classic
I had a question about some tall henley shirts I ordered. The tags didn't have the "TALL" designation like my other True Classic shirts, so I wasn't sure if I'd received the right items. I reached out to customer support expecting a long wait or generic responses, but I was pleasantly surprised.
The team responded quickly and walked me through how to verify the sizing using the SKU codes on the packaging. They were patient, clear, and genuinely helpful throughout the entire exchange. When I mentioned I was concerned about the return policy since I hadn't tried them on yet, they reassured me that trying items on for fit was completely fine and that they'd help with next steps if anything was off.
It's refreshing to deal with a support team that actually listens and provides real solutions instead of copy-paste responses. I've been a fan of True Classic since finding their shirts at Costco, and this experience just reinforced why I keep coming back. Great products and even better customer service.

Reply from True Classic
I had an issue with some jeans I had purchased after the 100 day return window. I reached out to the support team, explained my situation, and their response was prompt, professional, and I felt fully satisfied with their resolution. Happy with the outcome and will definitely buy from True Classic again.
Jeans are great, love the fit and look!

Reply from True Classic
very impressed how well the company stands by their product. I love the blue and black premium shirts and get lots of compliments...and the company refunded the couple white shirts that didnt hold up in the wash long after I purchased them. Great company!

Reply from True Classic
I contacted the True Classic customer support team with a problem I had and they responded to my inquiry quickly and without delay. They resolved my problem easily and left me a very satisfied customer! Thanks True Classic!

Reply from True Classic
Great customer support! Reached out with dissatisfaction with new tshirt after washing and they immediately responded to concern. Will definitely order from True Classic again.

Reply from True Classic
Unbelievable customer service. I bought shirts a while ago and they shrunk maybe more then they should of not to sure. But I like the shirts and wanted to order more but was unsure of the size I should get this time so they sent me a shirt to try and wash to make sure the size is good.

Reply from True Classic
Had a great experience with True Classic customer service. They responded to emails immediately and helped resolve an issue I had with a piece of clothing. I have been a customer for a while now and all of their clothing has been high quality at great prices. Overall, really impressed with True Classic and their top notch customer service!

Reply from True Classic
Let's start with the clothing. I purchased a bundle pack of t-shirts & a pair of low stretch jeans. I couldn't be happier with both. The tees fit perfectly & the jeans are extremely comfortable.
The customer service is top notch. I accidentally placed an order using a $15 cash back credit. I quickly canceled the order but the credit was not returned after doing so. I then live chatted pretty late at night & to my surprise was able to get a live person. After going over my situation, he quickly returned my credit & resolved my issue in less then 5 minutes. I highly recommend True Classic. Not only for the great deals & clothing, but they seem to hold their customers in high regard.

Reply from True Classic
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