True Classic  Reviews 6,551

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high-quality products, comfortable fit, and the variety of styles available, including options for slim and big and tall sizes. Consumers highlight the durability and feel of the materials, noting that the shirts maintain their shape and quality even after multiple washes. People consistently praise the company's customer service, describing it as top-notch, quick, and customer-focused. Reviewers mention that the staff is responsive, professional, and genuinely cares about resolving issues and ensuring customer satisfaction. The team's generosity and willingness to go above and beyond expectations are frequently mentioned, making consumers feel valued and supported.

Based on these reviews

Rated 5 out of 5 stars

Great clothes that are very comfortable, well fitting and reasonably priced. Customer service is top notch with very quick response and generosity. I like the fact that they carry slim pants with 28”... See more

Company replied

Rated 5 out of 5 stars

I've ordered t-shirts from True Classic a few times, and every time have had wonderful service, even when hiccups occur. Let's be real, sometimes things happen- you order the wrong size, or there's sh... See more

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Rated 5 out of 5 stars

I genuinely only wear True Classic Tall collection t-shirts. I’ve always been a larger guy, and I’ve tried a few other “big and tall” style brands. But True Classic have always been great value, del... See more

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Rated 5 out of 5 stars

I've ordered 4 times from True classic and tried most of the different styles or shirts: short sleeve, long sleeve, dress shirts, v-neck, polo, etc. Everything has been high quality as advertised and... See more

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Rated 5 out of 5 stars

I had an issue with some jeans I had purchased after the 100 day return window. I reached out to the support team, explained my situation, and their response was prompt, professional, and I felt ful... See more

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Rated 5 out of 5 stars

Let's start with the clothing. I purchased a bundle pack of t-shirts & a pair of low stretch jeans. I couldn't be happier with both. The tees fit perfectly & the jeans are extremely comfortable. T... See more

Company replied

Rated 5 out of 5 stars

What a great find True Classics is. Top quality, great fit, no nonsense clothes. Their customer service is fantastic. Prompt replies to emails, swift exchanges, customer satisfaction is second to none... See more

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Rated 5 out of 5 stars

The products from True Classic are great. After initially buying regular tee shirts I was so impressed that I made further orders for jeans, boxers, long sleeve tees and shorts. There is a slight prob... See more

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Rated 5 out of 5 stars

I've ordered from True Classics a few times and find their product and service to be 5/5. Aside from the consistent fit and quality of their shirts (I am size XL and each shirt fit exactly the same un... See more

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Rated 2 out of 5 stars

I have spent over $1,000 with True Classic in the past year. A long sleeve shirt ripped the first time I wore it. Simple defect, simple fix. Instead, I spent 30+ minutes fighting through an AI chat... See more

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Rated 5 out of 5 stars

Had a great experience with True Classic customer service. They responded to emails immediately and helped resolve an issue I had with a piece of clothing. I have been a customer for a while now and a... See more

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Rated 5 out of 5 stars

I want to say that True Classic has responded well to my orders, whether it was an exchange or a refund. I gifted some shirts to our son-in-law and they fit perfectly, I also got some for my husband a... See more

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Rated 5 out of 5 stars

I had initially thought my order was missing 1 item and hence contacted their support team. They were very efficient in handling everything. What actually happened was that my order came in two separa... See more

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Rated 5 out of 5 stars

I've made 5 separate purchases over the last 6 months. I've purchased tees, long-sleeve crews, dressy polos, sweaters and oxfords. The design and quality are fantastic except for maybe the Oxfords.... See more

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Rated 5 out of 5 stars

True classic customer service is far superior to other retailers with quick response to inquiries and quality products. Most days, if not every day I wear clothes purchased from them. I can’t say en... See more

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Rated 5 out of 5 stars

I’ve tried countless t-shirts over the years, but nothing compares to True Classic Tees. The fit is absolutely perfect — snug in the chest and shoulders, with just the right amount of room around the... See more

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Rated 5 out of 5 stars

I am 6’ 173lbs I wear a size Large.True Classics T-shirts offer an unbeatable fit and hold up beautifully through frequent washes, improving with each cycle. They're soft, well-constructed, and have... See more

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Rated 5 out of 5 stars

We ordered short and long sleeve packages of True Classic shirts for son and his two boys (3 different sizes). So we got three separate deliveries and were short 4 shirts out of 27 ordered. Through a... See more

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Rated 5 out of 5 stars

Ordered multiple packs of shirts over the years always great quality, fast delivery and great price. Recently ordered a 7 pack of Pima cotton tshirts and they shrunk a ton upon the first wash. Reached... See more

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Rated 2 out of 5 stars

Just some feedback on my recent order. The small sizing isn't really that small. As a 5'4" athletic lean guy, a size small on me isn't all that flattering. I struggle to find shirts that work well w... See more

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Rated 5 out of 5 stars

I had ordered 3 t-shirts on sale, but they were not what I thought they would be. I tried to return and initially the site said I could not return the sale item. I reached out to customer service an... See more

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Rated 5 out of 5 stars

I cannot say enough. Not only do I love the clothing, but the customer service is old school in the best way. I had to unfortunate problems with my order, neither being the companies fault, and when I... See more

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Rated 5 out of 5 stars

Mainly the clothing items are fantastic; the active shirts for my broad frame perfectly. Soo many styles and colours to choose from; pretty much the only clothing I buy now. But also the custome... See more

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Rated 5 out of 5 stars

The customer service is great! They've gotten back to me within 24 hours every time I've contacted them with an issue. The clothes that I've ordered have looked and felt great after some consultatio... See more

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Rated 4 out of 5 stars

First time and last time customer. The business clearly states that they will ship your order within 1 to 3 business days. The third business day had passed and no shipping and no communication. Fi... See more

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Rated 1 out of 5 stars

Very misleading pricing. I am sent offers which seem like good deals but apparently link to pricing in USD so the order in Aud ended up being almost double the advertised price! Given they know from m... See more

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Rated 5 out of 5 stars

Simple everyday wear added with fast and courteous customer service. One of the shirt had discoloration after first wash, True Classic sent me a replacement in less than a week. Buy in bulk i... See more

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Rated 5 out of 5 stars

You know, I've bought clothing online many times before & it can be hit & miss. I've bought shirts that don't fit well, the pattern is different, or the material is awful & makes me sweat. BUT... Tr... See more

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Rated 5 out of 5 stars

I ordered some prima cotton shirts after liking their classic tees. They shrunk like crazy after the first wash (no dryer). I mentioned it in my review of the product and their customer support team r... See more

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Rated 1 out of 5 stars

Delays and sizing... So decent quality yes, sizing from L to XL is staggering, large too tight, then XL was like a onesie... The exchange turned up from a UK address very quickly, but when sendin... See more

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Rated 1 out of 5 stars

Item way to big sold as skinny fit but was super baggy and im not small by any means . Tried to return item wouldnt let me due to be on finale sale never heard of any item not being returnable because... See more

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Rated 5 out of 5 stars

I love these shirts, and my wife thinks I've lost weight so winning all round. I raised a concern over the timing of shipping (US goods are taking a little longer atm and I didn't realise) and instead... See more

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Rated 5 out of 5 stars

Wow... what a great experience. I had difficulty processing a return and the team a True Classic resolved the issue in seconds, no thassels, no waiting on line, just a quick professional response aind... See more

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Rated 5 out of 5 stars

First of all, as a long time, True Classic customer I am pleased to see that you have a store in fashion Valley Mall. We came in today to exchange a few shirts that were purchased online. Guillermo d... See more

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Rated 5 out of 5 stars

I was actually shocked at how responsive the True Classic team was to my complaint. I really didn't expect a response at all but just wanted to alert them. They seemed genuinely concerned. I will n... See more

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Rated 5 out of 5 stars

I absolutely love this product and have been extremely happy with it overall. On a recent order I ran into a small issue, but their customer service was tremendous and handled everything quickly and p... See more

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Rated 5 out of 5 stars

Westin went above and beyond what I would normally expect from someone helping customers. He made sure that I understood that certain shirts shrink and certain shirts don’t. Explained the athletic bac... See more

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Rated 5 out of 5 stars

The customer service at True Classic is SUPER responsive and helpful. I had a fit issue on a multipack of Pima cotton T’s. I contacted TC about a return or an exchange, expecting to hear nothi... See more

Company replied


Company details

  1. Men's Clothing Store

About True Classic

Written by the company

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Here at True Classic, we are a people-driven brand, creating products that don’t break the bank. We believe quality basics and a confident mindset should be available to everyone. That’s why we offer premium wardrobe essentials at accessible prices.

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4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

So far, so good!

So far, over the last year or so, the products and customer service from TCTs, have been top-notch! I really have no complaints. I hope they will carry the Tall French Terry Fleece Joggers in a variety colors sooner than later, though ..............LOL!!!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected refund

I had some shirts develop a weird red tint on them and the color faded. At first I thought they were from a recent order I made so I reached out to true Classic. I was upset because this had happened on my last order as well. Turns out I had just mixed up the shirts since some of them were similar colors and they were not part of the new order of shirts i had made but rather the same shirts from my older order. I explained this to true Classic and despite them having been purchased over a year ago, true Classic gave me a one-time courtesy store credit. I was impressed. I didn’t expect that. I’ve ordered a lot from them over the years and maybe they wanted to keep a good customer but still, it was unexpected. Aside from that one bad batch of shirts from over a year ago everything else I have purchased from them has been great quality. I still have some shirts from 5+ years ago. I used the store credit and ended up spending another $120+ on that order and I probably wouldn’t have done that otherwise!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Normally

Normally, the quality is great, but I did have a problem with one T-shirt. All it took was a quick email and the T-shirt was replaced. Fantastic Customer Service.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Martin took good care of us

Martin took good care of us. Made sure we knew about the brand and the specials you had currently. Explained the product and guided us through the purchase process

11 February 2026
Unprompted review
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Reply from True Classic

We love to hear this!

Rated 5 out of 5 stars

Guermo was such a wonderful help

Guermo was such a wonderful help! I cannot say enough wonderful things about our shopping experience at the True Classic at Fashion Valley in SanDiego. His customer service is a 12/10!!

11 February 2026
Unprompted review
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Reply from True Classic

We appreciate this review!

Rated 1 out of 5 stars

slow delivery

I'd love to give a review of my t shirts but it's been 2 weeks so far and I'm still waiting for my delivery.tracking is useless and I can't even tell you if my order is even in Canada.i just got a delivery from mainland china that took less time.if I need to do a return I'm not even going to bother.it won't be worth the hassle of waiting 2-3+ more weeks.i won't be ordering from true classic again.

31 January 2026
Unprompted review
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Reply from True Classic

We’re really sorry to hear this — waiting that long without clear tracking updates is incredibly frustrating, especially when you’re unsure where your order even is.

International shipping can sometimes experience delays once packages cross the border, but that doesn’t make the uncertainty any easier. We’d like to make this right.

Rated 5 out of 5 stars

Top notch customer service

True Classic's customer service is phenomenal. I have ordered dozens of T-shirts and whenever there is even the slightest problem, customer service comes up with a solution that goes above and beyond. Their response to queries is incredibly quick, but they don't just respond to customer queries, they even follow-up on reviews that are not perfect proactively and provide solutions when you did not even ask for them.

2 February 2026
Unprompted review
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Reply from True Classic

Thank you for sharing, Hans!

Rated 5 out of 5 stars

Customer Service Got it Right

Had a few issues with my last order, but True Classic made it right, and problem was solved immediately. Thank you team. Much appreciated.

5 February 2026
Unprompted review
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Reply from True Classic

We appreciate the support!

Rated 5 out of 5 stars

Comfortable, good quality, well fitting, reasonable price!

Great clothes that are very comfortable, well fitting and reasonably priced. Customer service is top notch with very quick response and generosity. I like the fact that they carry slim pants with 28” inseam for the short, stocky guys. Same goes with shirts that are not too long when worn untucked, and their medium is true to size (versus other brands where medium is actually a large). I hope this company does not sell out to a big corporation and lose their quality. True Classic, stay true to the American way and keep up the great work! God bless!

10 February 2026
Unprompted review
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Reply from True Classic

Thanks for sharing this thoughtful review!

Rated 5 out of 5 stars

True Classic Till I Die

I genuinely only wear True Classic Tall collection t-shirts. I’ve always been a larger guy, and I’ve tried a few other “big and tall” style brands. But True Classic have always been great value, delivered quickly, and the support team have always been great. If I’ve ever needed to return something or ask a question about a lost discount code they respond quickly and have always come up with a fair solution.

Genuinely a 5 star company in my opinion.

9 February 2026
Unprompted review
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Reply from True Classic

Thanks for sharing this great review!

Rated 5 out of 5 stars

Quick, Helpful Support That Actually Solved My Problem

I had a question about some tall henley shirts I ordered. The tags didn't have the "TALL" designation like my other True Classic shirts, so I wasn't sure if I'd received the right items. I reached out to customer support expecting a long wait or generic responses, but I was pleasantly surprised.

The team responded quickly and walked me through how to verify the sizing using the SKU codes on the packaging. They were patient, clear, and genuinely helpful throughout the entire exchange. When I mentioned I was concerned about the return policy since I hadn't tried them on yet, they reassured me that trying items on for fit was completely fine and that they'd help with next steps if anything was off.
It's refreshing to deal with a support team that actually listens and provides real solutions instead of copy-paste responses. I've been a fan of True Classic since finding their shirts at Costco, and this experience just reinforced why I keep coming back. Great products and even better customer service.

7 February 2026
Unprompted review
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Reply from True Classic

We really appreciate you choosing to shop with us and look forward to having you back at True Classic!

Rated 5 out of 5 stars

I had an issue with some jeans I had…

I had an issue with some jeans I had purchased after the 100 day return window. I reached out to the support team, explained my situation, and their response was prompt, professional, and I felt fully satisfied with their resolution. Happy with the outcome and will definitely buy from True Classic again.

Jeans are great, love the fit and look!

9 February 2026
Unprompted review
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Reply from True Classic

Thanks so much for sharing this! We’re glad our support team could step in, review your situation, and get you taken care of — even outside the standard return window.

Rated 5 out of 5 stars

very impressed!

very impressed how well the company stands by their product. I love the blue and black premium shirts and get lots of compliments...and the company refunded the couple white shirts that didnt hold up in the wash long after I purchased them. Great company!

9 February 2026
Unprompted review
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Reply from True Classic

We truly appreciate your support and are happy to have you as part of the True Classic community!

Rated 5 out of 5 stars

Very Satisfied Customer!

I contacted the True Classic customer support team with a problem I had and they responded to my inquiry quickly and without delay. They resolved my problem easily and left me a very satisfied customer! Thanks True Classic!

8 February 2026
Unprompted review
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Reply from True Classic

Thanks so much for the kind words! We’re really glad our customer support team could jump in quickly and get everything resolved for you.

Rated 5 out of 5 stars

Great customer support

Great customer support! Reached out with dissatisfaction with new tshirt after washing and they immediately responded to concern. Will definitely order from True Classic again.

7 February 2026
Unprompted review
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Reply from True Classic

Thanks so much for the kind feedback! We’re glad our team could jump in quickly and take care of your concern — that’s exactly what we aim to do.

Rated 5 out of 5 stars

Unbelievable customer service

Unbelievable customer service. I bought shirts a while ago and they shrunk maybe more then they should of not to sure. But I like the shirts and wanted to order more but was unsure of the size I should get this time so they sent me a shirt to try and wash to make sure the size is good.

9 February 2026
Unprompted review
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Reply from True Classic

It means a lot to hear that you like the shirts enough to come back for more, and we’re happy our team could go the extra mile to make sure you felt confident before ordering again. Thanks for being part of the True Classic community!

Rated 5 out of 5 stars

Had a great experience with True…

Had a great experience with True Classic customer service. They responded to emails immediately and helped resolve an issue I had with a piece of clothing. I have been a customer for a while now and all of their clothing has been high quality at great prices. Overall, really impressed with True Classic and their top notch customer service!

7 February 2026
Unprompted review
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Reply from True Classic

Thanks so much for the kind words! We’re really happy to hear our customer service team was able to help quickly and get everything sorted for you.

Rated 5 out of 5 stars

Top Notch

Let's start with the clothing. I purchased a bundle pack of t-shirts & a pair of low stretch jeans. I couldn't be happier with both. The tees fit perfectly & the jeans are extremely comfortable.
The customer service is top notch. I accidentally placed an order using a $15 cash back credit. I quickly canceled the order but the credit was not returned after doing so. I then live chatted pretty late at night & to my surprise was able to get a live person. After going over my situation, he quickly returned my credit & resolved my issue in less then 5 minutes. I highly recommend True Classic. Not only for the great deals & clothing, but they seem to hold their customers in high regard.

7 February 2026
Unprompted review
True Classic  logo

Reply from True Classic

Thanks so much for taking the time to share this — we’re thrilled to hear you’re loving both the tees and the jeans! Comfort and fit are everything to us, so that means a lot.

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