Gréât ambiance
Gréât ambiance, great coaches, that are experienced. And always ready to assist you ….
5 September 2025
Unprompted review
Reply from Keepcool
Hello,
Thank you so much 😍
Team Keepcool
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Company details
About Keepcool
Written by the company
Depuis 20 ans, Keepcool a pour vocation de mettre du sport dans le quotidien des Français en le démocratisant et en le rendant accessible à tous.
Aujourd’hui plus que jamais, le sport est un pilier clé de notre santé et de notre bien-être. Il permet de se sentir bien dans sa tête et dans son corps, de se maintenir en forme et de s’évader le temps d’une séance.
À travers notre réseau de 270 clubs en France, Belgique, et Outre-Mer, nous proposons à nos adhérents une expérience sportive complète dans des lieux modernes et chaleureux avec une ambiance conviviale. Les salles sont équipées d’espaces cardio, musculation et stretching avec du matériel dernière génération ainsi que de studios et d’espaces de cours pour faire du sport seul ou à plusieurs.
L’humain au cœur de notre concept :
Keepcool a toujours placé ses adhérents et ses coachs au centre de sa réflexion pour leur offrir la meilleure expérience possible. Chez nous, des coachs diplômés d’État sont présents dans chacun des 270 clubs pour offrir un accompagnement et un suivi personnalisés aux adhérents.
Des questions ? Besoin de conseils ou de nouveaux exercices ? Ils sont à vos côtés lorsque vous le souhaitez.
Aujourd’hui plus que jamais, le sport est un pilier clé de notre santé et de notre bien-être. Il permet de se sentir bien dans sa tête et dans son corps, de se maintenir en forme et de s’évader le temps d’une séance.
À travers notre réseau de 270 clubs en France, Belgique, et Outre-Mer, nous proposons à nos adhérents une expérience sportive complète dans des lieux modernes et chaleureux avec une ambiance conviviale. Les salles sont équipées d’espaces cardio, musculation et stretching avec du matériel dernière génération ainsi que de studios et d’espaces de cours pour faire du sport seul ou à plusieurs.
L’humain au cœur de notre concept :
Keepcool a toujours placé ses adhérents et ses coachs au centre de sa réflexion pour leur offrir la meilleure expérience possible. Chez nous, des coachs diplômés d’État sont présents dans chacun des 270 clubs pour offrir un accompagnement et un suivi personnalisés aux adhérents.
Des questions ? Besoin de conseils ou de nouveaux exercices ? Ils sont à vos côtés lorsque vous le souhaitez.
Contact info
230 Chemin des Valladets, Pôle d'activité d'Éguilles, 13510, Éguilles, France
- www.keepcool.fr
4.3
Excellent
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience
Horrible experience. I asked to see my contract so I would know when I should cancel it (since they stupidly renew it monthly!!) they never got back to me. Took my money and costed me too much money for cancellation. They never answer you properly when you want to cancel! Moreover, they don't even reply at all. Please avoid this gym, has no benefits and they especially take advantage of foreign students.
1 September 2025
Unprompted review
Reply from Keepcool
Hello ,
We’re truly sorry to hear about your experience and we understand how frustrating this situation must have been for you.
We sincerely apologize if you did not receive the assistance you needed. To help resolve this issue as quickly as possible, we kindly invite you to visit the club directly. The team on site will be able to look into your contract details and provide the necessary support regarding your cancellation and any related charges.
Thank you for bringing this to our attention — your feedback is important to us.
La team Keepcool
Easy going fitness club
Easy going fitness club. Not that many equipment but it does the trick. In my opinion there is not enough dumbbell on the small size as they are usually used for the class or when you want to use their app downstairs. It is nearly impossible to book a class even when you look right after they have been posted....otherwise it is clean.
3 July 2025
Unprompted review
Reply from Keepcool
Hello Marie-Pierre,
Thank you for your feedback!
We're glad to hear that you're enjoying the clean environment and the easygoing vibe of the club. We totally understand your frustration about the limited availability of small dumbbells and class bookings, your comments help us identify where we can improve.
We're currently looking into better managing equipment during peak hours and exploring ways to make class reservations more accessible to everyone.
We hope to continue improving for you!
The Keepcool Team
I recently moved to Paris and…
I recently moved to Paris and discovered this gym, and I have to say it's the best I've experienced in Europe! The team is incredibly welcoming and always smiling, creating a great atmosphere. The instructors are amazing—professional, supportive, and truly dedicated. After just one month, I've already seen great results. Thank you, Keep Cool! Keep up the great work!
1 February 2025
Unprompted review
Poorly run
They say that you can cancel a subscription by email but then never reply. They make it easy to sign up online though. Must be why their gyms are so overcrowded!
17 February 2025
Unprompted review
Super booster
Bonjour la team j'ai eu des séances de coaching, super contente du programme. Merci à Vincent
1 July 2024
Unprompted review
KEEP KOOL AND USE THE FORCE.
Bonne Expérience. Koach à l'écoute. C'est Ambiance (KEEP) KOOL AND USE THE FORCE.
2 July 2024
Unprompted review
Triple pay in January.
In January the monthly pay was withdrawn three times!
It’s been two weeks now and the money they took too much is still not sent back.
Already second time in 6 months that they messed up with it.
Last time they tried to slip 5€ more in August that got reimbursed after I complained.
Inexcusable!
8 January 2024
Unprompted review
Bonne ambiance et un bon service client
9 September 2023
Unprompted review
Reply from Keepcool
Bonjour Joe,
Toute la team te remercie pour ton avis !
A bientôt à la salle !
Dreadful dirty club
Dreadful dirty club. Terrible customer service and impossible to stop the membership . Crooks .
11 July 2022
Unprompted review
Attention Keep cool a repris les…
Attention Keep cool a repris les prélèvements sans noter accord, il faut préciser ????
4 June 2021
Unprompted review
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