Ricardo Reviews 8,526

The support is terrible and the fees they charge you are insane.

For the registration on Ricardo, you need to give a phone number. After only a week, after registering, I begun to receive spam-calls. No spam calls for 25 years, until I registered my number on Ricar... See more

Only to be used to find stuff as it has a big user base. The fees are insanely high, you are basically taxed 12%, which when selling a camera worth 1000chf thats 120chf, so consider twice before selli... See more

If the business goes well, Ricardo is quite good but if things goes not as planned : - service refuses document in PDF format, only pictures or document, - it's very expensive, - first rule, cust... See more

This is probably the best platform for selling and buying used items. Listing for sale items is very easy and quick process, tracking progress is intuitive and finalising a transaction is a snip. I... See more

Replied to my Kundendient question within 24hrs, was a bit surprised to say the least :)

Cooles Konzept, gute Website, super Support.

Top Service undDienstleistung!

Extremely sneaky company - SMG Swiss Marketplace Group They have several platforms, and they are all build on super sneaky fees you dont know. You will be billed without knowing Better use tutti... See more

This is the worst site and company I've seen for a long time. Their website is very bad and hard to use, they were not even able to implement a chat or do translation properly. They are asking HUGE co... See more

They charged me fees for an unsold item, without offering any option for partial payment or adjustment. I contacted their helpdesk several times, but they failed to provide any solution. Since I... See more

Ricardo is a scam. You think you will sell at a price, you have to do a lot of effort between putting up an add, managing it, selling or cancelling it is also a million step process. Compared to Face... See more

Scammers of the worst kind! I had a terrible experience with them. I sold a photo camera I had and after sending the product, my account got banned. I initially thought that the buyer reported m... See more

Ricardo.ch charges exuberant fees, like 12% if you are selling a bike, and from what I can see they mostly invest this money in annoying their customers. Randomly blocks accounts, one negative review... See more

Multiple issues: - The usage of mail to comunicates that always goes to spam filter is a known issue they do not address (they should use a well know sender adresse to avoid it) - The fee debit... See more

I used many platforms for selling products in different countries, I never had such a bad experience. It's unreliable, the fees very high for the bad service and the costumer care inexistent. They kee... See more

Absolute thieves - you must avoid them at all costs. I sold my motorbike on their sister platform and the same day it was sold on Ricardo.ch as I did not have time to remove the listing. They now want... See more

Shitty customer service. They now try to use a chat bot that serves wrong info. There is so little way to talk to anyone at the platform and the communication and experience of the platform is ve... See more

The Website is dying... Since there is no more real customer service. Customer service is overwhelmed, with delays of up to 15 days even for emergencies. There are blockages and problems between us... See more

After selling an apple watch and shipping the item, I received an unfair complaint from the buyer: the watch was perfectly working, but he did not know how to configure it. Ricardo wasn't able to... See more

I’ve been using this second-hand platform for a while, but honestly, the commission fees are way TOO HIGH compared to what sellers actually earn. After spending time creating listings, responding to... See more

I wanted to buy a plastic model kit for my son and when I registered everything looked ok but I immediately got an e-mail saying that my account was blocked. Unfortunately e-mail did not have any info... See more

Worst experience of my life with an app. I sold a product paying fees, and then honestly never opened the app again. Notifications turned off. After 3 months I get an invoice that I did not pay the co... See more

Absolute scam, i haven`t sold on the website, just received an offer which didn`t happen, but because the potential buyer didn`t respond correctly, they bullied me into paying a ridiculously high fee.... See more

I have had a very disappointing experience with Ricardo. Their fees are not transparent and end up being outrageously high compared to what is initially indicated, especially with Boost which they... See more

Ricardo's system is highly flawed without access to a real customer service and results in charging selling fees for items that were eg bought (anyone can press the buy button, this doesn't guarantee... See more

The worst portal I have ever experienced!!! Charging fees for "sold" items, despite not having contact with a buyer, no option of cancellation. Never, ever again using this app.

I think they have gotten very greedy with 12% commission, but with the same service as always. I guess, they're just following the ripping off trend that other companies apply.

very bad customer service, they don't reply to questions for help, they have limited functionalities, they charge high provision (around 12%) for practically no service. It's the worst plattform out o... See more

Poor after-sale service, not reliable. They leave you with your fear. 25 minutes waiting time to speak with someone who does not give the right information

There are bad websites and then there is Ricardo! I joined this site as living in Spain I was looking for a used CD seller within the EU. I had to wait until I recieved a letter through the post with... See more

Obtaining a refund from Ricardo for a sold item is very difficult—even for the buyer using Moneyguard. The process can take weeks and involves multiple automated responses from Ricardo’s system. Their... See more

It’s the worst market place ever. You can’t register even, your will be immediately blocked. They asked all your personal info and blocked anyway. Awful.

Terrible support, really nothing more to add. They just move all responsibility to buyer or seller - what are they getting the comission for?

I use Ricardo occasionally. This year I was buying a VR headset and to my surprise there's now something called a Money Guard that is obligatory when the package gets shipped. I read into their ToS,... See more

I created an account today, filled all the fields, and it was instantly blocked. No explanation, no nothing. Such an amazing, welcoming service.

Awful support, they are useless. Got charged fees even tho the buyer refused to pay. Support just closed my ticket. GARBAGE

Very disappointing experience – unclear fees and poor communication I had a very frustrating experience with Ricardo and would not recommend it, especially to occasional sellers.... See more

Extremely Disappointing Customer Service — Unfair Charges and Poor Communication I had a terrible experience with Ricardo and their customer service. I was charged a 20 CHF selling fee for a bi... See more

The Ricardo platform works well as long as you don't need support as a seller or buyer. If you do need help as a platform user, there is no telephone support available. The response times for writte... See more

Terrible customer service