Scapino Reviews 75,373

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the helpful and warm personnel, especially when needing assistance with returns or exchanges. People highlight the easy online purchase process and fast delivery times. Consumers are pleased with the quality of the products and the variety available in the shop. However, some reviewers report issues with their orders, such as missing items, incorrect sizes, or damaged boxes. Some customers mention problems with the delivery service, including delays or delivery to incorrect locations. A few reviewers also express dissatisfaction with the fit of certain shoe sizes or the quality of specific items.

Based on these reviews

Rated 4 out of 5 stars

Product was ok, as expected. But it took 3 days to receive it, it would have been faster to just go buy it in the shop. Also, it wasn't packaged at all, only the courier bag. The courier was also not... See more

Rated 4 out of 5 stars

Easy online purchase process and quick delivery times. However, the delivered box was not in good condition, and the sole of one of the shoes was dirty, looking like the ones they use for exhibitions,... See more

Rated 4 out of 5 stars

The shoes are exactly what I wanted, the size is also right but they arrived in a box that looked like a dog had bitten it, it was completely broken and that looks pretty bad.

Rated 5 out of 5 stars

A tale man greets a schoe - cristal or lether or just simply fabric. Sings a song to losten piece. Customer service peacefully answers no worries we are here. I got my precious boots and that peace of... See more

Rated 5 out of 5 stars

Delivered on time, assisted in returning the the aticle as we needed to change to one size bigger, very warm and helpful personnel.

Rated 5 out of 5 stars

I love my Hush Puppies from Scapino. Real suede and a high quality product. I had a great experience buying from Scapino. Thanks for your high quality and low prices.

Rated 5 out of 5 stars

Really happy with product & service. I bought the wrong size in store - when I came to return it, they offered to deliver to my door so I wouldnt need to come back to collect. Loved it. Quality produc... See more

Rated 5 out of 5 stars

As allways they deliver good quality product for the price you pay ! Your loyal customer !

Rated 5 out of 5 stars

Clean shirt, new shoes And I don't know where I am goin' to Silk suit, black tie (black tie) I don't need a reason why They come runnin' just as fast as they can 'Cause every girl crazy 'bo... See more

Rated 3 out of 5 stars

Next time they can have the write the good street address apart from that was fast delivery just wrong location

Rated 1 out of 5 stars

I ordered 6 pair of shoes, paid for them and shipping. They sent only 2 pairs and didn't send rest of it without any explanation. Kept my shipping fee.. I wouldn't have ordered 9nly 2 pair of shoes.... See more

Rated 5 out of 5 stars

The shop helped me to exchange my wrong sized shoes right away. I order the shoes online without trying those. So my mistake and they did a good job to help.

Rated 2 out of 5 stars

Product is good, bad delivery. According to the site, next day delivery applied. That was one of the reasons of order placement, as i needed it for weekend. In reality the order from Thur was perfectl... See more

Rated 1 out of 5 stars

I bought boots 9 days ago, I still don´t know where they are. I sent emails and filled forms online and didn't receive any information. Previously I also informed I couldn't use the first purchase dos... See more

Rated 1 out of 5 stars

Very poor customer experience. I order boots for my son, need to 'ruilen' for one extra size but I need to pay 5 eur to return it, and 5 to have the new ones shipped. Plus the 5 eur to ship the ones t... See more

Rated 2 out of 5 stars

I ordered two shoes from Scapino and never received any of them! I have been in contact with multiple Customer Service persons but they claim they cannot help because DHL says they delivered.

Rated 1 out of 5 stars

half of the order was delivered and the other half came a week later than advertized, so we couldnt wear the matching shirts for the event i ordered them for! i returned everything for my money back,... See more

Rated 1 out of 5 stars

I ordered 2 pairs of sneakers to be delivered to the shop. For some reason, only 1 pair was delivered but the packing list stated 2 pairs. The lady in the shop tried to convince me that “order quantit... See more

Rated 1 out of 5 stars

I order multiple shoes from Scapino, hoping to have them delivered to me. Unfortunately, the shoes were never received and Scapino is unwilling to help in any way. I have already contacted customer se... See more

Rated 1 out of 5 stars

My delivery went to a neighbour’s house and because the label was missing my full house number it was taken to another address. I have still not received my parcel and Scapino have said they will not... See more

Company replied

Rated 1 out of 5 stars

They sent me the wrong shoe and it had a security tag on it. Took it back to the store (as well as other shoes that came in the wrong size) in oud-beijerland and clerk started crying as soon as we... See more

Rated 1 out of 5 stars

I ordered the shoes in the exact size, but they still hurt my feet a lot from the back and my skin peeled off even more, so I didn't like the shoes.

Rated 1 out of 5 stars

The store sent me a shoe in wrong size . I contacted customer service to return the product. Customer service said to me that I have to order again via the website and that I had to pay the shipping c... See more

Rated 1 out of 5 stars

Ordered a item. A few days later my order was canceled because you were out of stock. Very inconvenient.

Rated 2 out of 5 stars

I ordered a week ago and I didn't receive all the orders!! You sent the evaluation and the order was not completed!!

Rated 1 out of 5 stars

I ordered shoes on 22.11, they where packed only on 27.11 after my email to the customer service. Delivered to the shop on 1.12 afternoon. It took more than week to get them.

Rated 2 out of 5 stars

Poor stitching quality. The faux leather boots I ordered had stitches that poke into the skin.

Rated 5 out of 5 stars

Always good prices and very quick delivery. Also the customer service is very efficient and professional. Thanks.

Rated 5 out of 5 stars

I knew what I ordered since I tried a different size in a store. But the shoes looked great and the delivery was fast.

Rated 5 out of 5 stars

I am very happy for the order I did, I bought 4 pairs of shoes, I will continue to buy here, good quality. Thank you

Rated 1 out of 5 stars

Very bad , sent me wrong size . How not to be able to send a right size to customer? What is this? I have zero trust in ordering from Scapino now.

Rated 5 out of 5 stars

Easy purchase, and offers no shipping fee if picked up at the shop.

Rated 5 out of 5 stars

I received the Skecher boots quickly and they are great. They fit perfectly. The box is mislabeled though. I bought size 42 and it's marked US size 12. They are a US size 10.

Rated 5 out of 5 stars

Because very fast delivery and very good packing.thank you so much👍🙏

Rated 5 out of 5 stars

I bought here shoes for my kids. They have affordable shoes and variety to choose from.


Company details

  1. Shoe Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

Scapino is met 170+ winkels de grootste aanbieder op het gebied van schoenen, mode, sport- en vrijetijdsartikelen. Je vindt onze winkels door heel Nederland. Natuurlijk vind je onze uitgebreide collectie ook op www.scapino.nl.


Contact info

4.2

Great

TrustScore 4 out of 5

75K reviews

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Rated 5 out of 5 stars

Delivered on time

Delivered on time, assisted in returning the the aticle as we needed to change to one size bigger, very warm and helpful personnel.

21 January 2026
Rated 4 out of 5 stars

Product was ok

Product was ok, as expected. But it took 3 days to receive it, it would have been faster to just go buy it in the shop. Also, it wasn't packaged at all, only the courier bag. The courier was also not great, the package box was further away than mentioned in the email, and with no instructions.

14 January 2026
Rated 1 out of 5 stars

half of the order was delivered and the…

half of the order was delivered and the other half came a week later than advertized, so we couldnt wear the matching shirts for the event i ordered them for! i returned everything for my money back, but the events was ruined. never buying from this shop again.

23 April 2025

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