Customer Experience Nightmare
I am absolutely appalled by my experience with Stuffle. According to their website, nearly all items are accepted as long as they do not mold, have holes, or are severely damaged – none of these applied to my clothing. Yet, 5 out of 9 of my items were rejected.
What followed was outright absurd: I was expected to pay for the return of my own perfectly fine items – €0.95 per item plus €3.95 for the package.
The customer service was completely unhelpful. Repeated inquiries and complaints were largely ignored, and my concerns were dismissed. In the end, my rejected clothing was simply recycled, without giving me the chance to get it back.
It is incomprehensible how a platform dealing with second-hand clothing can show such a lack of fairness, transparency, and customer care. I feel not only disappointed but outright taken advantage of. Completely unprofessional – I cannot recommend Stuffle under any circumstances
Reply from Stuffle GmbH
Thank you for your feedback. We suspect that your review refers to our STFL app. This Trustpilot profile is intended for our web shop stuffle.com.
The minimum criteria on our website are basic requirements. Our experts additionally evaluate brand, condition, and current market demand. We must reject items without sufficient sales prospects – 'perfectly fine' does not automatically mean sellable.
The return shipping fees are communicated in advance. Recycling only occurred after repeated requests without any response from you.
We cannot comprehend your statement that the service was 'completely unhelpful' and ignored your concerns. We would have gladly reviewed this, but due to the anonymity of your review, this is unfortunately not possible for us.
