Ben B

I received no notification or advance warning whatsoever that my domain name was approaching expiration.

Renewing wasn't straightforward either. There was no option to log in to the customer portal and pay directly; instead, I had to contact support and go through multiple back-and-forth emails over several days just to complete a simple renewal. There appears to be no phone support available, which made the process unnecessarily slow and stressful—especially since domains have a grace period where timely renewal avoids extra fees or risks.

While the grace period did allow me to renew eventually without losing the domain, the overall experience was frustrating and inefficient. I expect modern self-service tools, reliable automated reminders, and faster support from a domain registrar.

As a result, I'll be transferring my domain(s) to a more user-friendly provider (like one with transparent portals, auto-renew options, and better support) next year once it's safely renewed.
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Responding to Easily reply to my review.

No response or explanation as to why I wasn't notified that my domain was expiring has been offered.

Two options for renewal were set out in the email Easily sent after the domain had expired, but only one was applicable to my situation. This is what the email says:

"If your domain is not set to automatically renew, please follow these steps:
• Log in to your Easily Control Panel.
• Navigate to My Account > Payments and ensure you have a valid payment method on file.
• Once confirmed, contact our support team at ......"

There was no option to renew via your portal, as your instructions make clear.

The tone of the response leaves something to be desired. I might have stayed with Easily if they had accepted that they should have informed me that my domain was expiring and that maybe offering an online renewal option would be a good idea, along with some phone support.

A fast response to replace a dead lock. Nice people to do business with, very helpful.

Placed my order 18 January 2023, part of the order was meant to be delivered today but the parcel never left the DHL depot. Waited in all day for the delivery no phone call, text or email to advise that the delivery would not take place.

Spoke to customer services at 1815 no apology or explanation offered. After a 15 mins phone call JLP graciously agreed to contact DHL and rearrange delivery for this Friday. 3 hours later DHL website says delivery will take place on Thursday so contacted DHL directly myself to rearrange delivery, why did I bother even speaking to customer services?

Should have bought from Amazon who actually deliver on time. If JLP expect to stay in business and compete they are going to have to do much better.

My driver arrived late, drove 30 mph over the speed limit, went through two red traffic lights, the car stank of smoke and I was charged an extra £3.30 for 5 mins of waiting time. I received the "I have arrived message" when I was standing outside my block but the driver was not there as he went to wrong address.

A very poor experience with Addison Lee.

This company used to have a premium reputation but now seems to be a worse and more expensive version of Uber.

Update: A refund for the erroneous waiting charge has been provided. Extra star added to the review.

I made a booking two weeks in advanced and paid in advanced. Arrived on time was seen immediately and received my result within 30 mins. The staff were friendly.

I was supposed to have a parcel delivered today by Hermes. There website says "delivery attempted" that is not true. I was at home at 13:28 when delivery was supposedly attempted. The Hermes website shows a verified GPS location and a photo I assume to prove that the delivery was attempted. The photo is blank and the verified GPS location is miles from my address. Hermes's own data proves that they did not attempt delivery and then lied about it.

This type of deceptive practice is typical of my experience of using this company.

I found the lens I wanted and paid £5.95 for delivery to my flat.

The parcel containing my lens was abandoned in the communal hallway of my block, I assume because the delivery driver could not be bothered to take the lift to up to my flat.

The parcel could easily have been stolen or misplaced.

Disappointing that an otherwise positive experience with MPB was marred by DPD who couldn't be bothered to deliver the package to my door. I've asked for a refund of the delivery charge. I will update this review when I hear back from MPB.

Update MPB contacted me this morning and have provided a refund of the delivery fee. I am pleased that they have positively engaged with my to resolve the situation. Star rating upgraded.

Order over £650 worth of tiles. Delivery scheduled for 23 June. Delivery windows 0800-2000hrs. Come 2000hrs no tiles, no communication from Topps to explain why the delivery did not take place.

When the delivery did occur it contained several boxes of the wrong tile.

Topps were not apologetic for delivering the wrong tiles late.

I have asked for partial refund and for the correct tiles to be delivered. I will update this review when I receive replacement tiles and a refund.

I can not recommend this company.

Update: New tiles were delivered and a £100 refund has been agreed. I am somewhat less disenchanted with Topps Tiles. Star rating increased from 1 to 3.

DPD delivered my new shower today. The parcel was not delivered to the flat. The parcel was abandoned in the communal hallway at some point today.

I only found out it has been delivered when I checked the status of my delivery via DPDs website. There is a working lift so there really is no excuse other than laziness for not delivering this item to its destination.

I don't understand why DPD did not deliver the item to the door. The delivery man did not phone or use the intercom to tell me that item had been delivered. My order was worth over £500 and was aboded in the communal area where it could have been stolen.

The item was ordered by me for my elderly parents who had grate difficulty this afternoon in moving a heavy and bulky parcel into the lift and then out again.

Update:
After leaving this review I was promptly contacted by Victorian Plumbing who have apologised for the problem with the delivery. I was contacted by phone and email and I appreciate the time taken to resolve this issue by this company.

Order a new hard drive which was due for delivery on Monday. It is now Friday and the shipment has not arrived and is currently in the Netherlands. No communication from the seller. I've had to make three phone calls to find out what is happening and so far the company has not been able to explain what has happened or why they did not bother contact me. I have now made three requests for a refund which has not been forthcoming.

If you read the reviews on this site you will see this is a problem other people have had with this company.

Bought a chair with a guaranteed delivery date, day before delivery due to take place email from Wayfair saying chair has been dispatched and will arrive on the appointed day. Checked tracking details with DHL - parcel not received.

Contacted Wayfair - Their response was "err there was delay the parcel has not been sent, it will arrive at some in the next 2 days".

No apology for lying about the dispatch of the chair or lying about the delivery date or for not being honest and saying we had a problem this is what has happened and you can expect delivery on x date.

Clear honest communication could have solved this problem but obviously this is not Wayfair's approach to dealing with their customers.

Online order due to be delivered between 2000-2200hrs. Received the usual emails telling me that a few items had been substituted. As at 2245 the order has not arrived. Phoned Asda and they were not able to explain why the delivery had not taken place or why the driver did not contact me. No apology or explanation offered.

Further Update - I was contacted today at 1750. Apology provided by Sarah from the Membership Team, who did agree that the service I have received was not to the level CS Healthcare seek to deliver. Apparently this is a very busy time of year.

It turns out that there are no changes to the directory of hospitals and the important information booklet has been poorly drafted to imply that changes were made when none have been made. This is all rather frustrating, if the booklet had been better written this situation would not have arisen. Anyway Sarah did recover the situation well, but I am still not overly impressed with CS Healthcare.

Customer service at CS Healthcare is variable. Sometimes really quite good and at other times non-existent.

My policy is due for renewal and changes have been made to the Directory of Hospitals. The information pack form CS Healthcare provides no information as to what changes have taken place. I have asked for a copy of the new Directory and guide or explanation of what changes have been made. Three emails to CS Healthcare Membership team over a 7 days period have gone unanswered.

It's not all bad, on other occasions I have had fast and helpful service from CS Healthcare which has led to the speedy resolution of problems.

Used to have great customer service but has been going down hill recently.

Tried to phone CS Health Care on Tuesday 5/12/17 to make a claim. Recorded message informed me that the claims team was in a meeting for an unspecified period of time. Called back two hours later claims still in the same meeting. Rather surprising that an insurance company just shuts down and wont answer the phone during office hours.

Eventually managed to speak someone 4 hours after initial call. Claim authorised, asked for the authorisation letter and associated paperwork to be emailed, nothing received. Have sent 2 chaser e-mails still no response.

Not the experience you want when trying to make a claim for a medical condition.

When I paid my premium earlier in the year had a similar experience in trying to extract any confirmation from CS Healthcare that they had actually received my payment. Took 3 e-mails and one phone call to drag written confirmation out of CS Healthcare that I was actually insured.