Easily Reviews 1,346

I got myself into a bit of a muddle with domain and mail package needing to be renewed on successive days. I contacted the support team and Tracy Spencer was on the case! Everything was explained to... See more

After my negative review here recently Easily have responded and fixed the issue despite initially having no record of my account. There was a billing issue and my site was shut down. Thanks to Ryan a... See more

I was away when my domain renewal approached the expiry date, but noted there was a grace period so resolved to address it on my return. For some reason I could not find a way to renew it online duri... See more

No response from Easily when things go wrong. Forwarding of emails through my domain has stopped, despite raising a support ticket, no response from Easily. Senders are receiving a message about m... See more

I was having big problems with MX record which wasn't compatible with my email host.Christopher McGuiness from the tech team went the extra mile and was really amazing. Totally restored my faith in Ea... See more

Our domain lapsed (my fault) and I got in touch with Easily over the weekend. I was pretty impressed to see a response at 6 am on Monday morning, and have just resolved the issue (10 am Tuesday) with... See more

We were having issues with our previous domain hosting provider so decided to move to Easily. The domains that were being migrated were high traffic so we wanted to limit disruption as much as possibl... See more

Brilliant prices, I have all my domains with easily. The Control Panel gives me full control over domains, nameservers and DNS records. And always excellent support from the team on the few occasio... See more

I have been a customer for 18 years. In that time have only contacted Easily maybe 6/7 times, at most, simply because their hosting activities run very smoothly and this is despite several chang... See more

Terrible company. Slowly moving all my services away. Slow to respond, slow to action - systems don't work apart from their ability to invoice and charge on time. Digital age. 3-5 days to respond!... See more

I received a prompt call from Christopher McGuinness, in your North East UK office, in response to an urgent e-mail enquiry from me. He was friendly, professional and extremely helpful. In a time whe... See more

Dani Poole provide all the help I needed to carry out the process for 'Transfer of Domain Ownership' which she did by email in a clear and timely way with no fuss and well deserves 5 Stars. However,... See more

When you manage to finally get hold of an Easily Support person (only now by email), their advice is excellent. However the response times are so long and it can easily take 2-3 weeks to get an issu... See more

I have used Easily for many years, but recently forgot all my login details. I had a few logins for different domains. I have to say, that Ryan on the support desk came to my rescue. Nothing was... See more

Both my Domain names had expired be it only a week or so but got in touch with Easily and I was lucky enough to liaise with a guy called Ryan Kyamko. Well can’t say enough about this guy, so helpful t... See more

Ryan at Easily has been amazing - I’d had frustrating messages for quite a few weeks and getting nowhere. Ryan stepped up and went above and beyond in resolving my queries. Things can work to your adv... See more

Having regular issues with Easily. Emails to support are not being replied to for days and we are unable to speak to anyone. They continue to write to me to say no valid card on my account but they... See more

Horrendous non existent support. Maze like website. No phone number to call any more. They ignore urgent support emails. I used Easily for years but since it was bought over a few year ago it... See more

4 days and I’m still waiting for Easily to resolve my technical issue, despite a number of emails marked ‘Urgent’. I can’t access urgent emails, including flight details and have mentioned this on t... See more

I cannot express how dissappointing and frustrating I am finding the support from Easily.UK I have had an account for getting on 10 years at least, yet one day my emails stopped working on a mobil... See more

Poor, almost non existent support. When everything works it’s great, but when it doesn’t there’s no one there to help you. My emails aren’t coming through, not the first time this has happened. Tryin... See more

Did not receive a domain renewal reminder. After logging into my account I could no longer renew the domain. Sent numerous support emails to every address on their website but have not received a sing... See more

Having been in contact since December & now in April, my issue is not resolved. I’ve asked for a phone call but nothing. I receive emails but cannot send from my phone. Even trying to mail easily supp... See more

Email simultaneously stopped working on computer and phone, and yet according to Easily this is a third party problem. Tried with different, ‘third party’ software and still it shows a password error... See more

Absolutely shocking company. Used them for years and now there is no contact telephone number. My account has been compromised and I need to secure it, but their password reset function does not work... See more

Totally pointless having a domain when you can’t actually contact them if there is an issue Had no emails for nearly a week now and only had one response to my email asking me to confirm my account... See more

If I could give 0 stars I would The customer service is almost non existant unless your on a computer and knowledgeable If you try to contact them again it creates a new ticket 🤯 and a further p... See more

My emails have not been working sinse Friday 28th I can not make contact by phone. I have had several emails asking for security details I have sent several times but still they are not coming back to... See more

I still have far too many domain names registered with Easily, who used to be great, but unfortunately, they have become unusable. Firstly, they now add extra charges to allow you to do the most basic... See more

The domain portal is broken, you can't remove defunct nameservers without it erroring. Sent an email to support@, twelve days ago, no reply. Avoid. Updating this review to three stars, because whil... See more

Christopher and Stephen were the most patient and helpful support team members one could wish for, providing me with useful advice and holding my hand while I updated my password and signed up for SS... See more

Used these guys for years, I’m just a basic customer and have a domain name and email account with them. Whenever an issue (very rarely) has presented itself they’ve always been extremely quick to res... See more

I’ve been a customer for over 20 years and have only once been disappointed in the service. easily, without informing me, stopped retaining email beyond 50MB. I only found out when trying to rebuild m... See more

My attempts to renew a Domain via the Easily website were unsuccessful. Probably due to the fact that I am a technophobe. Tracy Spencer responded to my request for assistance promptly and efficiently.... See more

I initially had a frustrating experience when I couldn’t get in touch with Easily’s support team, which led to a negative review. However, the team reached out, explained the issue clearly, and worked... See more

Needed to move a Domain across from a private account to a club account. Contacted tech support and Gareth Owens set everything up to make the move possible. Kept in regular contact and advised on wha... See more

Easily are a great company to deal with. I couldn't give them 5 because sometimes they align the most obvious links and actions in places which are not so obvious and assume it's a natural sequence to... See more

Disappointed that I couldn't actually speak to a live person,rather than emails. Having said that Chris persevered with me and my problem was resolved, not quite sure why it would work sometime and no... See more

10/10 Thank you Have used Easily for around 20 years now. Never had an issue. Transferred a domain from a different provider today and was a super-fast easy transaction and completed in un... See more

Hello, I don't seem to be having a good experience with Easily at the moment. Customer service used to be really good, but you can't talk to them anymore and waiting and waiting for emails to be answe... See more