THIS IS AN UPDATE: Originally it was difficult to connect with COVE to get answers concerning my systems malfunction. But finally after playing phone tag with Lyn, she got my system back on track. Sh... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Verificada
My technician was able to guide me through the Camera setup procedure. Once he established the issue that I accidentally created, he was able to help me reset and establish the correct way to instal... Ver mais
A empresa respondeu
Maria from the Sales Team KILLED IT with her friendliness and her awesome customer service! We were on the fence between Cove & SimpliSafe and Maria is what sealed the deal for us!! If all of our cust... Ver mais
A empresa respondeu
I've had Cove since 2021, had to be on the economy plan because I couldn't pay for the equipment up front. Well over the years, the monthly rate has gone up and then they added a $3 convenience fee if... Ver mais
Detalhes da empresa
Escrito pela empresa
Cove is a DIY home security system that provides professional monitoring and equipment for an affordable price. Guard your home against intruders, fires, and other disasters with Cove.
Cove Home Security
Escrito pela empresa
- No Safer Place Than Home
- Home should be a refuge from the craziness of the world around you. Protect your home from fires, intruders, and package thieves with a home security system designed just for you.
60-Day Money-Back Guarantee
Cove provides a 60-day money-back guarantee.
With Cove, we give you time to get to know your home security system before you commit. Test it and love it, or send it back within 60 days for a full refund.
Informações de contato
14015 Minuteman Drive, 84020, Draper, Estados Unidos
- (855) 268 3669
- [email protected]
- covesmart.com
4,6
Excelente
7 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a great customer support rep…
I had a great customer support rep Jess. She walked me through setting up my Cove security system. I strongly recommend using this company for your security services.
12 de fevereiro de 2026
Avaliação não solicitada
Verificada
Excellent guidance in setting p my new…
Excellent guidance in setting p my new cove system
12 de fevereiro de 2026
Verificada
Great customer service
Great customer service! Mary Joy was super helpful, nice and accommodating! She solved my issues and answered my questions quickly. Love Cove!
12 de fevereiro de 2026
Avaliação não solicitada
THIS IS AN UPDATE:
THIS IS AN UPDATE:
Originally it was difficult to connect with COVE to get answers concerning my systems malfunction. But finally after playing phone tag with Lyn, she got my system back on track. She listen, comprehensively, move swiftly to solve my problem with patience, professionalism and courtesy. Thanks COVE & Lyn for your great customer service.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Terry, thank you so much for updating your review! We truly appreciate your patience and are glad we were able to get your system back on track. Thank you for giving us the opportunity to make things right, we’re always here if you need anything.
Verificada
The rep was amazing
The rep was amazing. He took the time to make sure my problem was solved.
11 de fevereiro de 2026
Verificada
The customer service is so great
The customer service is so great. I know I will get the help that I need each time. I have to call. Thank you!
11 de fevereiro de 2026
Resposta de Cove
Angeleigh, we’re happy to hear that you feel confident reaching out to us whenever you need help. Providing reliable and supportive service every time is what we strive for. We truly appreciate you choosing Cove!
Mark Gave excellent customer service
Mark Gave excellent customer service! My call was dropped and he immediately called me back! He helped me with all the questions I had and did a great job!
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Janet, we’re so glad Mark was able to reconnect quickly and assist you with all your questions. Providing dependable and proactive service is what we aim for. We truly appreciate you choosing Cove!
Verificada
Mark was helpful and courteous in…
Mark was helpful and courteous in helping me install the back door sensor. The chat bot gave me outdated directions for the installation.
11 de fevereiro de 2026
Resposta de Cove
R.Berlett, we’re glad Mark was helpful and courteous during your installation, we’ll be sure to share your kind words with him. We apologize for the instructions from the chatbot and appreciate you bringing this to our attention. We’re working to improve it. If you need anything else, we’re always here to help!
Verificada
A+Technical Support
My technician was able to guide me through the Camera setup procedure. Once he established the issue that I accidentally created, he was able to help me reset and establish the correct way to install the camera from A-Z. Cove has always helped me proficiently to install the security system and testing after installed. Thanks Cove!
I not only rate the security system highly, but the Technical support is excellent too!
Doug D.
11 de fevereiro de 2026
Resposta de Cove
Dough, we’re thrilled to hear that our technician was able to guide you through the camera setup and help resolve the issue quickly. It’s great to know you feel confident not only in your security system but also in our Technical Support team. We truly appreciate your continued trust in Cove, we’re always here if you need us!
Verificada
You won't find a better service
You won't find a better service.
Mark S very helpful and very patience setting up the sistem. Thank you Mark S
I Definitely recommend Cove.
8 de fevereiro de 2026
Rob was very helpful and knowledgeable about my problem. Great job Rob. …
Rob was very helpful and knowledgeable about the problem I was having. He knew just what to do to fix my problem. Rob is lighting fast and a pleasure to work with.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Ben, we’re so glad to hear that Rob was helpful, knowledgeable, and able to resolve your issue quickly. We’ll be sure to share your kind words with him; he’ll truly appreciate it! Thanks for choosing Cove. We’re always here to help!
Maria from the Sales Team KILLED IT!!
Maria from the Sales Team KILLED IT with her friendliness and her awesome customer service! We were on the fence between Cove & SimpliSafe and Maria is what sealed the deal for us!! If all of our customer service experiences are as great as this one, we will be customers for life!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Leigh, we’re thrilled to hear that Maria made such a strong impression, her friendliness and dedication to great customer service truly reflect what we strive for every day. We’ll be sure to share your kind words with her, we’re so glad you chose Cove, and we’re excited to have you with us. If you ever need anything, we’re always here to help. Welcome to the Cove family!
Verificada
Receipt for Security System Certificate.
Answered my question and was able to send what I needed with no hesitation.
9 de fevereiro de 2026
Resposta de Cove
William, we’re so glad we could quickly answer your question and get you the Security System Certificate without any hassle. Providing fast and helpful support is always our goal. If you ever need anything else, we’re here for you.
MARY JOY ANSWERED MY QUESTIONS QUICKLY…
MARY JOY ANSWERED MY QUESTIONS QUICKLY AND FIXED ME ISSUE. SHE WAS VERY NICE
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Jackie, we’re happy to hear that our representatives were able to answer your questions quickly and resolve your issue. Providing fast, friendly, and effective support is exactly what we aim for. We’ll be sure to share your kind words with her. If you ever need anything else, we’re always here to help.
Leika the CSR took care of my billing…
Leika the CSR took care of my billing concern and I am now very pleased.
10 de fevereiro de 2026
Avaliação não solicitada
Lyn, the miracle worker
Lyn, trouble shooter for Cove went way above and beyond to help me figure my system out, after I moved to a new house and ordered more equipment. She deserves a raise. Thx againLyn for everything you did t make things right
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Mike, thank you, Mike, for giving Cove another chance and for your kind words. We strive to provide top-notch service, and we’re thrilled to hear that everything went smoothly. If you need anything else, we’re always here to help!
Verificada
The customer service representative…
The customer service representative addressed my question immediately and was very helpful.
8 de fevereiro de 2026
Resposta de Cove
Anthony, we’re glad to hear that our customer service representative was able to address your question right away and provide helpful support. Delivering prompt and efficient service is always our goal. We truly appreciate your feedback and your trust in us. We are always here to help.
Great customer service
We had the pleasure of dealing with Jess today on some issues we where having with our system. She got us taken care of in a timely and professional manner. I highly recommend cove and Jess..
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Cove
Rlb123, we’re thrilled to hear that Jess was able to assist you in a timely and professional manner. She’ll be so happy to know her efforts made a positive impact. We truly appreciate your recommendation and your trust in Cove. If you ever need anything, we’re always here to help!
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