SimpliSafe Avaliações 16.674

They sent us our products and I installed them. After the free month they started billing which I get. I declined the monitoring as I can do that. The customer service representative was extremely rude and made sure I know declining monitoring voids all warranties. Fine I still declined. Im still charged a monthly fee. Don't agree but fine. Now less then a year later my doorbell doesnt function properly, my front door lock will not unlock and will not recalibrate, and I have smoke alarms going off for no reason. Skip this company at all costs.

It’s hard to describe the hellscape that is SimpliSafe customer support. If you wanted to devise a system that would piss off longtime customers, result in numerous replacement parts, and deepen marital discord while my husband can’t find the screwdriver and can’t hold the flashlight properly while I’m yelling at the customer service agent, this is it. It’s as if they give their customer support team instructions written by a mouse on an endlessly turning wheel. The same instructions, the same repeated steps, until you have to remove your device entirely and throw it across the room. Perhaps the old style method of just hitting it until it works would be more effective.

I used to think that Comcast held the gold star for a terrible customer service, but I have now lost three hours of my life to an effing smart lock and I am both horrified and impressed by how angry this experience can make me. They should deliver shots of tequila to your door while you wait for them to answer your call. But oh wait, I can’t open the door because the smart lock doesn’t work.

Equipment, and the Company are worthless! When you're buying a package that comes with cameras, they're not transparent that you need the subscription in order for the cameras to work. Also their equipment goes into error or not 'communicating' often with the devices such as the contact switches for the doors. And the customer service will not help you to address the issues if you're past their 60 days and do not have a subscription. Every other week the equipment go into a troubled scenario and annoying sound notifications. Wasted over $300+ with this company. Big mistake! SAVE your money, your time, and immense headaches and stay away from this company.

Garbage. Constant camera disconnections. Wouldn’t use again.

Have been a customer for over 13 years. Nearly every device has failed, now on 5th base station and been down for weeks. Emailed the CEO with no resolution or empathic response. Can’t recommend this company

Oliver was very helpful, professional & knowledgable

Just spoke with Lawrence at customer support , great customer service speedy to answer and very knowledgeable. Would definitely recommend without question

Poor quality cameras with terrible white noise while viewing. Don't understand all the price increases, sometimes 2 per year. I wouldn't mind if they were a good quality but they're not, no where near - user friendly yes, value for money no. Customer service is good. Also, on the pro premium plan they used to replace the batteries but they've stopped doing that now as all the batteries were flat on arrival anyway. More money for less and less - sorry but I'm out.

Cameras are poor quality. PIR and switches will last maybe slightly more than a year if you are lucky (all of mine broke just after a year, 2 PIR. 2 door sensors). Smoke alarm goes off for no reason whatsoever and other than beating it to death or frantically taking panels off to remove batteries cannot be used. Enrolment in their plans can be done in a few clicks. Stopping one takes 6 phone calls, persistent 'why' and 'we will discount/do a deal' nonesense, and they will categorically refuse without the security keyword. Its a rolling 30 day contract, a simple login to site/app, cancel subscription is required here (thankfully new laws going into place in the UK will make this cancellation behaviour illegal).

Cannot recommend anything at all. Its basically a scam, hardware will fail, they hook you onto a subscription and make it as hard as possible to cancel. Go buy something elsewhere

I experienced absolutely unacceptable unethical and immoral behavior by the agent, JC, who lied about canceling pro monitoring when I called on 1/19/26. I explained very clearly that I did not have a proper monitoring certificate and he decided to lie about canceling it when it was not. The company has confirmed they will do nothing and actually encourage this type of behavior.

Very happy with the system and the 1 month free trial. I wanted a system as a deterant. When I called to cancel my subscription the man on the phone was very rude. He went on and on about different subscriptions. Eventually I asked to speak to a manager as I just wanted to cancel. He dismissed this and and continued with his subscription sh#t. I again interrupted him and asked how long this would take. His reply was " if you hadn't interrupted me we'd be finished by now" This properly wound me up and is the reason why I'm not recommending due to poor customer service.

I have been a SimpliSafe customer since 2020 and have paid for a subscription plan continuously during that time. When I originally purchased the system, I spent over $1,000, so I expected reliable performance for the cost.
Unfortunately, the camera reliability has been extremely disappointing. I have five cameras, and approximately 90% of the time they fail to trigger or send alerts. The only camera that consistently activates is the indoor camera that is plugged into the wall, and even that one is unreliable at times when someone enters the house. While I understand the cameras are older, they have never performed consistently since installation.
Today, after realizing how much I’ve been paying over the years for a system that barely works, I called to switch back to basic app monitoring. During that call, when I declined an offer to continue the subscription with three free months, the representative deleted and deactivated my account entirely. As a result, I lost access to the app.
I then had to call back, provide all of my information again, add a new payment method, and have my account reactivated—only to find that I now need to set up my entire system from scratch.
After six years as a paying customer, this experience was extremely frustrating and disappointing. Between the unreliable equipment and the poor handling of my account cancellation, I cannot recommend SimpliSafe based on my experience.

My experience matched most complaints: quick setup, followed by ongoing issues with offline cameras and faulty sensors.

I have had a problem with my Lock and have called them more than once. The Lock either does not lock or does not unlock and it usually happens when I am on my way to church. They want me to call when it is not working and obviously, I cannot take the time to call.
My Fob has not worked for months and it is a job to call them. They either hang up on me or they ask a question and it takes them a while to answer me, once I give the the answer to their question.

Cameras never connect, they never record, always disconnected from the internet, never able to live view when I need to. 95% of the time all cameras disconnected from internet and fail to record anything yet it says they did. Doors sensors always disconnect. Outdoor camera fails consistently. Had to move it indoors just to loose connectivity. I hope the fire alarm works. Can't depend on simplesafe cameras to stay connected. I had to buy a closed circuit system just to monitor simplesafe cameras

This company is a scam. I ordered 15 products. 25% of them did not work or pair with the system. They replaced the items at no cost, then the base station started malfunctioning about 60 days in and would alarm in the middle of the night and start saying loudly that it was disconnected. I tried to cancel the service and send the equipment back. They asked me to be patient and said would extend my warranty as long as needed if I worked with them and if I was not happy they would fully refund me. I got the new base station and in the next 60 days it started to do the same thing. I finally called to cancel and they would not honor the agreement even through there were notes in the system and the record of me calling a dozen times with issues. They would not take the equipment back and would not offer me a refund. Do not use this company. Their equipment is not dependable and they do not stand behind it.

Everything about this system is mediocre. It barely operates as stated and all the troubleshooting is done via their app. Until you want to cancel the core monitoring service. Then they want to speak to you. I’m so frustrated like rip and replace . Buyer beware.

I’ve had Simplisafe for a couple of years and there has always been an issue with either my smart locks or the doorbell camera. The straw that broke the camel’s back for me was getting locked out of my home in the middle of the night when arriving home from traveling all week. My smart lock would not respond to me entering my code nor using the app to tap unlock. I couldn’t unlock it. On my Simplisafe app, it did not show there were any technical issues going on with the smart lock (which is actually rare). I called Simplisafe for tech support that night, but OF COURSE I was on hold for at least 30-40 minutes before anyone picked up - this is a common occurrence with them. The representative could not figure out what was going on with my smart lock and therefore advised me to find a locksmith and send them the invoice for possible reimbursement. I had to sleep at my parents’ home that night and found a locksmith the next morning who was able to open my door. I called Simplisafe (stayed on hold for forever) and was unfortunately denied reimbursement. I cancelled my subscription due to this and the fact that their system is a headache in general. I preferred to just move on. The cost for Simplisafe is good for a reason - you get what you pay for. I would not recommend this company.

I started using Simplisafe in 2018. I found it unreliable as the sensors worked occasionally but not always and it did not leave me feeling more secure. In 2021, I decided to try it again in a different house. It worked okay, but the indoor camera stopped connecting to the internet within a year. I used a different outdoor camera system which did not have any issues connecting, but once again with Simplisafe, the sensors only worked occasionally. I brought the system to my new home in 2024, and within a year all 3 new cameras I purchased no longer connect to the internet. Simplisafe says its the connection yet every single other device I own connects without issue. Now the doorbell camera I purchased, which is wired in, will no longer connect either, and I am beyond done with Simplisafe. They say its your connection causing issues but somehow every other computer, tv, smart device, etc manages to connect without a problem. I only recommend Simplisafe if you enjoy wasting money. I have tried it in 3 locations with 3 different internet companies with the same results.

Don’t buy their video doorbell pro under any circumstances. They’ve asked me to change my network password just for this. They say I can’t use any special characters but everything on Wifi would need to change and for a security device to have to ask this is frankly insecure not to have special characters. It’s cost a fortune to install as it’s not worked since I bought in October and they now say it’s not able to be refunded. Everything else I have bought is great and easy to install. They need to change this awful device. Going to have to buy Ring doorbell. Useless and more expense. Don’t blame customers. Your awful device is at fault.