Redirecionada
I love the quality of your intimates. They do not feel cheap or lack quality. I do think sizing is a little off, I am a large in some other intimates but in yours I am a medium. But I love the variety... Ver mais
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Veja o que dizem as avaliações
I really enjoy the quality of everything I bought and the size is true to measurements posted. It makes me feel sexy when wearing the bodysuits, lingerie, and dresses
Extremely disappointed with Lumina Fashion. The products are cheap and the descriptions are completely misleading. The “Leather Hooded Jacket” is actually polyester, not leather, and items are made in... Ver mais
A empresa respondeu
It was easy to narrow my search on your website. The dress description drew me in. The sizing was straightforward and the photos were good. It was a seamless dress purchase. 😉
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Lumina Vancouver: Where Luxury Meets Confidence Vancouver's premier destination for exquisite lingerie and sophisticated apparel since 2010. Nestled in the luxury retail corridor of downtown Vancouver, our boutique offers a meticulously curated collection blending West Coast elegance with intimate luxury. Our Specialty Collections We specialize in premium women's lingerie—including French-inspired bras, silk sleepwear, delicate bodysuits, and everyday essentials—alongside refined men's clothing featuring tailored shirts, premium denim, and classic knitwear. Each piece celebrates confidence and individual style, embodying Vancouver's relaxed yet refined spirit. Expert Personalized Service Our expert fitters provide personalized consultations in private fitting suites, ensuring perfect comfort across our inclusive size range (28A-44H). From delicate European laces that embrace feminine curves to sustainable menswear crafted from organic cotton and responsibly-sourced wool, we create fashion that makes you feel as extraordinary as you look. Our Values & Commitment Proudly woman-owned with over fifteen years of expertise serving Vancouver's most discerning clientele, Lumina embraces body positivity and ethical manufacturing. Our collections feature both internationally acclaimed designers and exclusive Vancouver-made pieces available nowhere else in Canada. The Lumina Experience Experience the difference at our welcoming boutique, where passionate style experts help you discover pieces that elevate your wardrobe and confidence alike. Locally inspired yet globally influenced, Lumina Vancouver seamlessly blends luxury with everyday wearability—because everyone deserves to feel beautiful from the inside out.
Informações de contato
Elzenhoven 2, 3162 PJ, Rhoon, Holanda
- +13023295856
- [email protected]
- lumina-wear.com
3,4
Bom
60 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good quality brand
I really enjoy the quality of everything I bought and the size is true to measurements posted. It makes me feel sexy when wearing the bodysuits, lingerie, and dresses
12 de fevereiro de 2026
Avaliação não solicitada
Redirecionada
The return process and the ordering of…
The return process and the ordering of the new was quick and fast.
1 de fevereiro de 2026
Avaliação não solicitada
It was easy to narrow my search on your…
It was easy to narrow my search on your website. The dress description drew me in. The sizing was straightforward and the photos were good. It was a seamless dress purchase. 😉
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Thank you for your feedback, Vincent! We're glad the website made your shopping experience seamless and that the dress description and photos helped you make your choice. We appreciate you taking the time to share your experience! 💕
Best regards,
Sarah - Lumina Wear Customer Care
Redirecionada
I love the quality of your intimates
I love the quality of your intimates. They do not feel cheap or lack quality. I do think sizing is a little off, I am a large in some other intimates but in yours I am a medium. But I love the variety of options and the colors and my husband does too!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Hi Adrienne! Thank you so much for the kind words about our quality—we're thrilled you and your husband love the variety and colors! We appreciate the feedback about sizing. We're constantly working to improve our size guides, and your input helps us serve our customers better. If you ever need sizing advice before ordering, feel free to reach out! 💜
Warm regards,
Sarah - Lumina Wear Customer Care
Redirecionada
Pretty bras but i have purchased a…
Pretty bras but i have purchased a couple of them lately that didnt last very long.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Hi Sonya, thank you for your feedback. We're sorry to hear that some recent purchases haven't lasted as long as expected. This isn't the quality standard we aim for. Please reach out to our customer service team at [email protected] with your order details so we can make this right for you. Your satisfaction is important to us! 💜
Best regards,
Sarah - Lumina Wear Customer Care
Redirecionada
I absolutely love the quality of the…
I absolutely love the quality of the items I picked out. Their customer service was excellent when my package was missing, very responsive and helpful.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Thank you, Korrie! We're so glad you love the quality of your items, and we're especially happy our customer service team could help resolve the shipping issue quickly. Your satisfaction is our priority! 💜
With gratitude,
Sarah - Lumina Wear Customer Care
SCAM SITE !! The gown i ordered which was to wear at…
The gown i ordered which was to wear at my son's wedding took forever to arrive. I only got it a couple days before the wedding and no exaggeration it looked NOTHING whatsoever like the elegant looking dress in the picture . Except for the leopard print . Made out of a cheap see through material with no tag or anything. So instead of showing up in a beautifully and very flattering age appropriate long flowing classy leopard print gown I was so excitedly looking forward to i even described it to him after I ordered it....I ended up being devastated with nothing else to wear bc Id just lost everything in a fire and that dress I literally spent my last pennies on..they didn't even respond when I emailed them the first time...or in time for me to get a refund and buy another gown that any other one on this planet would have been better than what they sent ..if it were the same as the picture it would have been appropriate and perfect for a 55 year old woman.. what I got instead screamed ridiculous old fat street worker!! IVE never been so upset in my life..It took me months just to get them to respond after I threatened them legally just to get a 40% refund off the purchase price . I sent them pictures and they told me to just keep the dress. That's the best they could do. Im still waiting for that 40$ refund too. They said they've issued it and now its still my problem blaming the bank. I CAN ALMOST GUARANTEE NONE OF THE GOOD REVIEWS HERE ARE REAL....THEY ARE A SCAM SIGHT!! DO NOT ORDER FROM THEM!! IM A LAWYER WHO WAS GOING THROUGH A HARD TIME LOOKING FORWARD TO THE BEST HAPPIEST TIME WITH MY SON AND NOW THEY ARE GOING TO BE SHUT DOWN INVESTIGATED AND CHARGED WITH FRAUD ..THEY ARE NOW GOING TO END UP DOING TIME!!
17 de outubro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
We sincerely apologize for your disappointing experience and the distress this caused during such an important time. This is absolutely not the quality or service we aim to provide. We take your feedback very seriously and would like to resolve this immediately. Please contact us directly at [email protected] with your order number so we can expedite a full resolution. We're committed to making this right. Our deepest apologies again.
Sincerely,
Sarah - Customer Care Manager, Lumina Wear
I ordered the dress on January 8th
I ordered the dress on January 8th, and ten days later I am still waiting for its delivery. I have had two form messages from your company regarding its delay, but by the time the dress arrives, the event for which I ordered the dress will be past.
I can only assume from the form messages that delays are to be expected.
18 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Hi Judith, we sincerely apologize for the delay with your order. We understand how frustrating it is when a time-sensitive item doesn't arrive as expected. Please reach out to our customer service team at [email protected] with your order number so we can investigate and provide you with a solution, whether that's expedited shipping or a full refund. We're truly sorry for this inconvenience.
Sincerely,
Sarah - Lumina Wear Customer Care
Over all they have great products
Over all they have great products. Shipping and processing times can be a bit slow, but that's the only criticism. The Quality of their product is excellent and their customer service is good.
11 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Thank you for the positive feedback, Ari! We're glad you love the quality and customer service. We appreciate your patience with shipping times—we're always working to improve our processing and delivery speeds. Thank you for your understanding and continued support! 💕
Best regards,
Sarah - Lumina Wear Customer Care
Beware: Cheap, False Advertising, Bad Customer Service
Extremely disappointed with Lumina Fashion. The products are cheap and the descriptions are completely misleading. The “Leather Hooded Jacket” is actually polyester, not leather, and items are made in China, not Vancouver, Canada, or the U.S. Customer service is awful. I ordered from the U.S. and after numerous emails, the manager offered either shipping back to China for $122 or a measly 40% refund. Out of five items, only one fit. Will never buy from this brand again. Don't buy from Lumina Fashion!
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Catherine, we're truly sorry for your disappointing experience. We take product accuracy and customer satisfaction very seriously. We apologize that the items didn't meet your expectations and that you experienced issues with our customer service. Please reach out to us directly at [email protected] so we can review your case and work toward a more satisfactory resolution. We want to make this right.
Sincerely,
Sarah - Customer Care Manager, Lumina Wear
The website was very easy to navigate
The website was very easy to navigate, and they kept me updated on my order every step of the way
15 de dezembro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
Thank you, Lewis! We're so happy to hear our website was easy to navigate and that our order updates kept you informed. We appreciate your feedback! 💜
Kind regards,
Sarah - Lumina Wear Customer Care
Amazing products and the service is…
Amazing products and the service is excellent!
15 de dezembro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
Thank you so much, Ray! We're thrilled you're happy with both our products and service. Your support means the world! ✨
Best regards,
Sarah - Lumina Wear Customer Care
Love the product
Love the product. So comfortable and always fits really good.
17 de dezembro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
Thank you for being such a loyal customer, Lotye! We're so glad our products consistently fit well and feel comfortable. Your continued support is truly appreciated! 💕
With appreciation,
Sarah - Lumina Wear Customer Care
I love the bras and they make me feel…
I love the bras and they make me feel sexy. Not thrilled when the sizing changed though. I am at the high end of the band width
1 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Hi Alexandra! Thank you for your lovely review. We're so glad our bras make you feel confident! We appreciate your feedback about sizing. If you ever need help finding your perfect fit, please don't hesitate to reach out to our team. We're here to help! 💜
Warm regards,
Sarah - Lumina Wear Customer Care
I love these bras
I love these bras. I finally found ones that fit me offering full support without the underwires. I’ve purchased so many trying to find the right fit and failed.
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
We're so happy you finally found the perfect fit, Ilyes! Thank you for choosing us and for sharing your experience. Here's to comfort and support! 💜
Warmly,
Sarah - Lumina Wear Customer Care
Resposta de Lumina Wear
Thank you for the wonderful review, Lotte! We're delighted you're happy with the quality! 🌟
Best regards,
Sarah - Lumina Wear Customer Care
Over all they have great products
Over all they have great products. Shipping and processing times can be a bit slow, but that's the only criticism. The Quality of their product is excellent and their customer service is good.
12 de dezembro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
Thank you for the feedback, Arron! We're glad you love our product quality and customer service. We appreciate your patience with shipping times and are continually working to improve our delivery speeds. Thank you for your support! 💕
Best regards,
Sarah - Lumina Wear Customer Care
The drop down menu options made…
The drop down menu options made narrowing the selection options much easier. Also the size guide including the length of the dress was very helpful as I am petite.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Lumina Wear
Thank you for the great feedback! We're so glad our dropdown menu and detailed size guide (including dress length) made your shopping experience easier. We hope the dress fits beautifully! 💜
Warmly,
Sarah - Lumina Wear Customer Care
Resposta de Lumina Wear
Thank you for your continued loyalty, Cooper! We're honored to be your go-to. Your support means the world! ✨
Best regards,
Sarah - Lumina Wear Customer Care
Very comfortable
17 de dezembro de 2025
Avaliação não solicitada
Resposta de Lumina Wear
Thank you, Richard! We're thrilled you find our pieces so comfortable! 💕
Warmly,
Sarah - Lumina Wear Customer Care
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