Helpful responsive and understanding and very polite customer service.

I have been a Virgin Mobile Canada customer for approx 5 years. Prior to that I had a pay as you go phone with Virgin for 11 years. I purchased a new phone from them and got a plan.  I paid off my phone and don't need a new one so when that happened I became a BYOP (even though I bought it from them). About while months ago I negotiated my monthly plan and was told this would stay in effect. However they changed my plan rate. When I called in to complain I was told that because I don't have a phone plan with them, I don't have a contract and they can raise my rate whenever they want to. The person I spoke with was named Joel and his employee # is EQ7837. I realize that I have  a small account, but the difference is $6.00 per month and that matters to me. Ultimately if they can't keep their promise to keep my plan rate the same, how can I trust them to keep my data safe, or my phone calls safe, or anything else?  The truth is Virgin is a great big company that doesn't need $6 extra a month from me. But they can raise my plan at will because I don't need a new phone every 2 years! Not impressed. 

Worst ever service OnLine BestBuy Marketplace. I receive defective parcel and request a return. Returns have to be direct to the Marketplace place . They don't respond to your demand as well as you can't get any proof of message sending. 
BestBuy has to get out of Marketplace because it's not neither  their business nor their product.

My opinion don't try to buy from Bestbuy ONLINE.

I been dealing with these guys for a few years, always been a great service and pretty straight forward. Also local and Canadian too! 

5(February 2, 2026)
Bloody hell the worst service I've ever seen I ordered it after it says it would be between 2 to 5 day shipping. 3 days it took them to process the order. The next day they wrote looking for inventory then the following day they packed it saying shipped on the 5th. We are the 10th with no response no shipping details. 
No transparency now the website state order today and get by 12 to 15.


DO NOT BUY DIRECT FROM THIS COMPANY! Total nightmare getting a refund for a return, took nearly 2 months!

Brand new Pixel 9XL unlocked, arrived as expected.

I recently purchased a Google Pixel 9a from Staples on Merivale Road in Ottawa Canada.
Several employees, but especially Sazzad Hossain, were very helpful and patient through the whole process.
He went beyond the basics, and took me through the whole process carefully and thoroughly.
I went back several times for help, and each time his help was clear, understandable, and friendly.
This experience certainly made me want to return to Staples for other products and services.
Thank you very much!
James Reynolds

Horrible customer service!  Sent the wrong size shoes.  When I contacted by email I got a phony AI reply.  Sad the company would look into the order and reply within 48 hours.  7 days later, no response.  The support phone number is a complete scam.  Do Not buy from Euphoria.  Total rip off.

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