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Action24 Reviews 3,048

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and patience in explaining the system's functionality. Consumers highlight the hassle-free experience from the initial phone call to the efficient installation process. People appreciate the clear communication, the ability of the staff to answer all questions with understanding, and the overall seamless experience. Reviewers are particularly pleased with the tidy and efficient installation, the punctuality of the engineers, and the comprehensive explanations of the system's features. The user experience is enhanced by the company's commitment to customer satisfaction and their ability to solve problems effectively.

Based on these reviews

Rated 5 out of 5 stars

From the first phonecall to Alan to the fast and efficient installation of the alarm by Kieron, everything was hassle free. Everything was clearly explained by Alan and followed up by an email. Unlik... See more

Rated 5 out of 5 stars

Cameron just came to install my alarm. Did a FANTASTIC neat job! Being an older Customer and not the most techie person, Cameron really took his time explaining the system and making sure I was comfor... See more

Rated 5 out of 5 stars

Very happy with the purchase of the house alarm from Action 24. Alarm was installed by Malcolm who arrived right on time and had our new alarm system up and running in under 3 hours. Malcolm walked me... See more

Rated 5 out of 5 stars

Absolutely brilliant Originally dealt with Alan mulligan.. gave alan a rough idea of what I wanted and had it organised in no time Keiran the engineer came out and installed everything. No mes... See more

Rated 5 out of 5 stars

Had used Action 24 at our previous property and we were very happy with the service. Just had Kieran over the other day to install an alarm system at our new home. Kieran was an absolute gent and was... See more

Rated 5 out of 5 stars

Top quality service from Action 24. We met them at the Ideal home show, everything was explained and detailed to the highest quality and recommendations. We asked many questions and each one was a... See more

Rated 5 out of 5 stars

Malcolm who fitted our alarm was very professional whilst also being nice and chatty. He did a very tidy and clean job or fitting our alarm and took all wires/old alarm system fittings away with... See more

Rated 5 out of 5 stars

Alan is a great person to discuss with all your requirements. He is patient and explains all stuffs in detail. And the installation team kept updated on the timeline. The installation engineer Cameron... See more

Rated 5 out of 5 stars

I was given great advice from Alan in sales who processed my request straight away. Kieran the install engineer was fantastic. He talked me through where the equipment was being fitted, set up the app... See more

Company replied

Rated 5 out of 5 stars

So the mission began to get a home alarm system. Started the Google adventure. After many phone calls Action 24 was next. Finally a man named Dan was on the other side of the line. A man who knows wh... See more

Rated 5 out of 5 stars

We had been putting off getting a new alarm system in our home thinking of expense and disruption. Surprised how smoothly and efficiently it all went right from our first call back from Alan and the... See more

Rated 5 out of 5 stars

Alan gave helpful advice about where to install sensors. Very efficient and alarm installed within a few days. Liam, the installer, is a friendly pleasant chap who was also professional. When we ha... See more

Company replied

Rated 5 out of 5 stars

Everything was explained very well, I had an issue with the alarm which was fixed within 24 hours. Things were communicated well in advance from before the alarm was put in. Anyone I’ve spoken in acti... See more

Rated 5 out of 5 stars

Dealt with Alan in sales and Liam with installation. Both very good and professional to deal with. Originally had gone with a different supplier who had promised us 5-10 days installation but ended u... See more

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Rated 5 out of 5 stars

We are absolutely thrilled with our new smart alarm system. Massive praise must be given to Kieron the engineer who not only removed our phonewatch alarm but also the 20 year old alarm and bell box in... See more

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Rated 5 out of 5 stars

Seb the Action24 engineer provided an excellent instalment service. He was courteous and professional. He cleaned all dust created as he moved around the house. Very knowledgeable of the product and f... See more

Company replied

Rated 5 out of 5 stars

We initially spoke with Alan. He explained the system, the cost involved and followed up with us a few days later. It was all very clear. The installation Appointment was made and Kieran arrived... See more

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Rated 5 out of 5 stars

We recently had an alarm system installed in our new home, and the whole experience was smooth from start to finish. I first had a quick chat on the phone with Dan, who was super helpful and easy... See more

Company replied

Rated 5 out of 5 stars

I never wait long whenever I contact customer service and whoever I speak with is familiar with the problem that I'm having. Whenever I need a technician to come out, someone is available relatively q... See more

Rated 4 out of 5 stars

Wayne, the engineer, arrived as planned and immediately set about replacing our old sensors. He was quick & efficient and explained what he was doing all along and tidying up as he worked. The new sys... See more

Rated 5 out of 5 stars

Overall great experience with this company. The best indicator of customer service is how things are handled when things go wrong. There was an annoying sound on the device and I called the company.... See more

Rated 5 out of 5 stars

I dealt with Alan over the phone who provided the initial quote and all of the information required in relation to the installation etc and Kieron who came to the house to install the alarm. Both were... See more

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Rated 5 out of 5 stars

Richard (installation team) was so helpful to us as we needed the alarms installed in 1 week and they accommodated that for us. Liam Rose (alarm engineer) was brilliant, we requested to be in the f... See more

Company replied

Rated 5 out of 5 stars

Action 24 noticed a problem with our system. They were proactive and Rachel Contacted us with a clear explanation setting out what was needed. A very pleasant guy called Damian (I think) was sent out... See more

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Rated 5 out of 5 stars

Initially I dealt with Alan Mulligan and the process was seamless. Great communication and very understanding. Everything was arranged quickly and without any stress. The engineer Andrei Alexand... See more

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Rated 5 out of 5 stars

Both the salesperson Alan Mulligan and the engineer Alex Junghiatu that installed the alarm did just the right and best work for us. All worked very smoothly and properly. Definitely recommend Action2... See more

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Rated 5 out of 5 stars

Kieron was the engineer who installed the Action 24 alarm for us. He was punctual, professional & very helpful. He was quick, thorough & cleaned up after himself. Before he left he explained all to... See more

Company replied

Rated 5 out of 5 stars

Great interaction from start to finish. Contacted me when they said they would, arrived when they said they would. On 1 occasion I rang the office, my call was answered, my question asked and I got... See more

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Rated 5 out of 5 stars

I highly recommend Action 24. From first contact everything was organised for a day that suited me. All staff were extremely helpful and friendly. Andrei the engineer arrived on time on the morning of... See more

Company replied

Rated 5 out of 5 stars

Action 24 just recently supplied my new house Alarm, Top quality monitoring system with a built in Camara system inside the door which i am delighted with . A guy by the name of Kieron Gilson fitted o... See more

Company replied

Rated 1 out of 5 stars

Really disappointed with the customer service. 147 euro call out charge. Dont be fooled,they only care about taking your money. Shop elsewhere soon as my contract ends I will be moving to another prov... See more

Rated 5 out of 5 stars

Had my alarm system installed by Liam and security cameras and doorbell set up by Graham — both were absolutely brilliant. They were on time, super tidy, easy to talk to, and took the time to ex... See more

Company replied

Rated 5 out of 5 stars

very happy with recent install, good communication at every stage, Installers were sound and very neat too. Action are very easy to get through to if you have any questions post install, and alarm wo... See more

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Rated 5 out of 5 stars

Appointment was way to make, engineer arrived on time and completed the job in a timely fashion. The engineer Kieran was a gent to deal with and gave me a great review of how the system is set up and... See more

Rated 5 out of 5 stars

Kieran did a great job fixing the alarm system. We had been having trouble with the panel since quite sometime and the service was quick and efficient. Kieran went over the minimum and helped us updat... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the whole process was very straight forward.I spoke with Alan on the phone who went through in detail how the system worked and gave a very clear breakdown on pricing. Great tran... See more

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Rated 5 out of 5 stars

I was given a time frame for engineer arrival and he arrived on time that's a great start! He checked all the sensors, offered some advice and was friendly. I've been dealing with Action24 for... See more

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Rated 5 out of 5 stars

Unbelievably quick from time of ordering to actual installation. It was almost too good to be true. From the follow up call right through to the installation it was so easy. Special thanks in the ins... See more

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Rated 5 out of 5 stars

Alan O'Donovan and Liam were so good. I’m so happy and completely satisfied with the service I received. From start to finish, everything was handled with care and professionalism. The team was friend... See more

Company replied

Rated 5 out of 5 stars

Just had Malcolm from Action24 install my alarm system. He was top notch - super knowledgeable, professional, and a right good bloke. Highly recommend him and Action24 for any future installs.


Company details

  1. Security System Installer
  2. Fire Alarm Supplier
  3. Home Automation Company
  4. Security Equipment Store
  5. Security Service
  6. Security System Supplier

About Action24

Written by the company

Action24 provide smart, monitored alarm systems offering complete protection and the ultimate convenience. Your system can evolve with additional devices whenever you need them, all controlled from the same user friendly app.

The Action24 Customer Care Team is always here for you. We are fanatical about excellent customer service. It is our number one metric and guides everything we do. We offer detailed, transparent quotations that will ensure your home is fully protected. Our Alarm Engineers efficiently install your alarm, carry out comprehensive testing and ensure you are happy with your new security system and are comfortable with how to use it. Our dedicated monitoring team work 24/7/365 to keep you and your home safe.

Action24 have been protecting Irish homes and businesses for over 40 years. We are the most trusted security company in Ireland with the best customer satisfaction rate as seen by our reviews... Banner Image

Promotions

Action24 Referral Reward

Written by the company

€30 One4all Digital Gift Card
As an Action24 customer, you can benefit from our referral reward. How to do it? YOU SPREAD THE WORD. Recommend Action24 to friends & family. Ensure they mention your name when they contact us. WE SPREAD THE REWARD. When the referred person has their new Action24 Alarm System booked & installed, we will send you a digital €30 One4all gift card. REPEAT 😉 You can refer as many people as you like. When referred people sign up, you will receive the referral reward every time!

24/7 Monitoring

Instant Response

Instant Response
We are here 24/7/365. Offering complete protection for you and your family. We instantly respond when your alarm activates and notify you & nominated keyholders. Action24 have immediate access to Gardaí, Fire and Ambulance services in the case of an emergency. Premises monitored by Action24 are registered on the Garda Pulse System. You will get a notification from your smart device via our app followed by a phone call from our Alarm Receiving Center. Unlimited standard service calls during normal business hours Monday to Friday. Full warranty and free replacement of system parts. Battery replacement included.

Contact info

Smart Alarm System from €49

Get the most advanced security system on the market.

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I requested a service

I requested a service as one of my window sensors was acting up. Kieran arrived on time, fixed the sensor quickly but also noticed two other issues. A low battery notification in another sensor and the outside alarm box light was dead. Fixed both additional issues with no fuss. Great service

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

A really pleasant non pushy experience

A really pleasant non pushy experience.

We're in the process of moving house and needed a security solution. The previous occupants used Action24 as well and gave us a rare recommendation on their experience as they were leaving.

From the initial call to signing up, a couple of weeks elapsed and during those days, any time I had a question, it was calmly answered by the sales agent who had a very calming demeanor about him. When I did eventually sign, it was a smooth experience, details were emailed, procedures on how to change codes, use app etc are easy to understand. Having the easy to understand app is great, although some of the initial setup options made little sense (i didn't read guide too much!) - I had it set up in a couple of minutes. I love how I can arm/disarm from the app!

This experience was great, from start to finish. This is in huge contrast to having to talk to phone watch and the pressure tactics of "it is normally 1300e, get it today for 65e. Offer ends tomorrow!". Then tomorrow comes, "You need to sign up now! Offer ends in a few hours!". Another day passes "Offer has been extended for you, be quick" and the calls continued. I'm sure the phone watch pressure selling works but its really annoying and rude.

So if you want a modern security solution with clear pricing, look no further than Action24!

February 5, 2026
Rated 5 out of 5 stars

A very positive experience.

From the first phonecall to Alan to the fast and efficient installation of the alarm by Kieron, everything was hassle free. Everything was clearly explained by Alan and followed up by an email. Unlike some other companies there was no hard sell to add extras. Kieron arrived bang on time and did an excellent job. Thanks to all.

February 5, 2026
Rated 5 out of 5 stars

Cameron just came to install my alarm

Cameron just came to install my alarm. Did a FANTASTIC neat job! Being an older Customer and not the most techie person, Cameron really took his time explaining the system and making sure I was comfortable with it before he left. A lovely, pleasant guy. 10 out of 10.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant
Originally dealt with Alan mulligan.. gave alan a rough idea of what I wanted and had it organised in no time
Keiran the engineer came out and installed everything. No mess and a pure gentleman... showed how everything works and couldn't off been more helpful

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, accommodating, punctual

Grace was very accommodating in trying to find dates that suited around our window & door installations & Michael was really lovely to deal with: prompt, punctual, professional & friendly, firstly disarming the alarm & then reinstalling afterwards.

January 29, 2026
Rated 5 out of 5 stars

5 Stars for Action 24

I found Alan very friendly and patient. He took his time explaining everything to me. Kieron who installed the system was very professional and also very friendly. Explained how to use our alarm from our phones and set it all up for both of us. We would highly recommend Action 24.

February 3, 2026
Rated 1 out of 5 stars

If your heating stops on January, Friday evening due to low battery in main panel, you are in serious problem

I am giving you this mark in hope that first you will see it and second that you will use it to improve your service. As spart of Alar 24 we have heating control through app and so far was ok.
Thursday evening system was reporting low battery in one of the sensors, i rang support and they told me to call again on Friday because it was late and there was no Team to look into this ( because of warranty we are not supposed to change batteries ourself) On Friday second sensor was with low battery, I rang and girl told me: leave it with me, I'll log a call.

At that moment heating was down already. Saturday morning all sensors were malfunction state, heating upstairs, downstaris, hot water- everything dead. I rang support as it was advised they told me that they don’t have anyone on call regarding heating and that we need to wait Tuesday morning ( due to Bank holiday). Alarm 24 has chat bot who suggested me to wear warm clothes.

We are with your company for years ( both heating and security monitoring) doing regular checks and have warranty. But it looks like you don't have support regarding heating problem if it happens on Friday night (plus Bank holiday). Temp in our house was going down to 15’c due to cold weather. I realy think this needs to be changed/improved.

All this you can see in your logs. And few support tickets we creted.

We tried every possible solution, on the end with us doing so much troubleshooting, checking kerosene boiler, all pumps, electric relay, batteries, somehow we managed to reset system.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very easy, clean installation. Alarm Engineer, Malcolm, was very helpful, particularly with WiFi connection and getting the Mobile app working!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best Home security system!!!

So the mission began to get a home alarm system. Started the Google adventure. After many phone calls Action 24 was next. Finally a man named Dan was on the other side of the line. A man who knows what he’s talking about. I knew from the first few seconds of this sales executives manner he was a professional in every way possible. Took a few details and in a flash we had a plan. So organised date for installation and engineer Graham arrived to put the system into place.
Again a man who knows what he’s doing.Had the job done in no time at all. Gave us a full tutorial on the working’s of the system and answered all the questions confidently. We are very assured we took the right decision to choose Action 24 as our security provider.

January 27, 2026

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