After doing a lot of research I saw that the arc phone case was the best for me, with its minimalist look while still offering pretty good protection. A couple days after I got my case i unfortunately... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Essential Design. Essential Engineering. Essentially for You.
Contact info
3 Wasaweg, 9723JD, Groningen, Netherlands
- [email protected]
- arc.cc
Replied to 19% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service make me happy to…
Great customer service make me happy to recommend there products
Excellent customer support
Excellent customer support. Milica handled my case with professionalism, kindness, and efficiency, and arranged a replacement even though my issue wasn’t strictly covered by warranty. Really appreciated — this is how premium support should be.
I truly like the design on this case
I truly like the design on this case, but unfortunately, this same case pushed the back glass of my new iPhone 17 pro max inward
Disappointment
Paid for express shipping to Malaysia, after 15 working days in total so far, 21 days in total waiting - i still did not get my bumper.
Thank you atleast Arc for refunding me that bit for express shipping, but please this is so disappointing. I have been having anxiety for 3 weeks now wanting my item that i had paid for, so badly. Checking consistently daily, and not getting it nor getting prompt updates on it's tracking, is extremely disappointing. I would love to continue buying in the future, and ofcourse have my girlfriend & family members buy it as well. But my experience does not encourage the enthusiasm of mine to do so.
Please please improve this and/or have authorized dealers sell them in my country atleast, in which case we can just walk up to the store front to purchase it in person easy.
Has anyone else been robbed by these…
Has anyone else been robbed by these clowns I have spent over USD 150 no product and nearly a month. My items have been in transit in the same place for over three weeks and no movement. Tracking useless. Just keeps changing dates every day when I check. No customer service. Emailed 7 times no reply. 2026 and no live chat. No contact numbers. Absolute SCAMMERS.
Expensive and Inconvenient Return Process
If you’re not 100% sure this product will work for you, don’t buy it.
The return process is completely manual, and you have to arrange and pay for the shipping yourself using whatever courier you choose. In my case, returning the product cost me €30 out of pocket.
I’m returning it because the official Apple wallet does not fit when using the case on the iPhone 17 Pro model.
High quality products which also looks…
High quality products which also looks good on your Device.
The costumer service is top notch.
I can only recommend this company.
Genuinely one of the worst customer…
Genuinely one of the worst customer experiences ive ever had considering the price.
Alex was rude and obnoxious when replying and anyone else i spoke to was uninterested.
Up to £1600 for 2 pieces of metal and treat customers with disdain.
AVOID!!!
Would just like to add to this that i have been blocked from their Instagram page for commenting that i felt the customer service was terrible.
Clearly a company that values consumers feedback 👍🏼

Reply from Arc
Customer service exceeded my expectations
Quick response, attentive to the problem, eagerness to solve the problem. Customer service exceeded my expectations, and resolved my problem.
Thankz very much I appreciate the…
Thankz very much I appreciate the feedback and response time. email was very helpful and thankful. Hope we can continue to do business in the near future. 👍🏾👊🏾💯💯
Great customer service!
After doing a lot of research I saw that the arc phone case was the best for me, with its minimalist look while still offering pretty good protection. A couple days after I got my case i unfortunately lost the bottom piece. After checking the warranty I wasn’t sure if I’d be able to get a replacement but I emailed the support team regardless. That’s when Marina replied back automatically willing to help me with the replacement piece.
Really great product
Really great product and an exceptional support team. I'll gladly continue ordering from them and referring my friends as well! I had an issue with the screen protector and they didn't hesitate to help me resolve it.
Marina was very helpful with my…
Marina was very helpful with my situation.
Customer support was amazing!
Customer support was amazing!! The bottom portion fell off and was lost and customer support went above and beyond! Wry happy with my titanium phone protector!!
Worst Post-Sale Customer Service
I ordered my first Arc in December. About a month passed where customer support kept telling me it was “lost” and that they were trying to recover it. It took about 4 weeks to receive a replacement, with very poor post-sale customer service throughout the process.
When the replacement finally arrived, it was the wrong model. I immediately requested a return so I could purchase the correct one. It has now been two weeks without any resolution, despite the fact that I already sent all the information and photos they requested. I’m still waiting.
I even had to buy another product in advance while waiting for them to process the return of the incorrect one.
To be fair, the product itself looks good. However, the post-sale customer service is by far the worst I’ve had to deal with in a very long time.
Highly recommended and proven.
I have used the Arc on my last three iPhones and absolutely love the look and the protection it gives. After dropping my phone on numerous occasions the corners of the Arc show some abuse but my phone has always made it through unscathed. I’ve been able to get the highest trade-in value when it comes time to upgrade.
Exceptional!
Exceptional company with amazing customer support. Really made it feel like they care about their customers. Highly recommend to anyone looking for a superior product from a team of honest and professional individuals.
I ordered an ARC case in rose bronze…
I ordered an ARC case in rose bronze over a month ago and still have not received it. I contacted ARC support and they graciously shipped me a replacement. I haven’t received it yet but I am told it’s on its way. I appreciate the immediate attention to my case and will very happy once I receive it. I love ARC!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







