After doing a lot of research I saw that the arc phone case was the best for me, with its minimalist look while still offering pretty good protection. A couple days after I got my case i unfortunately... See more
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Review summary
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Company details
Written by the company
Essential Design. Essential Engineering. Essentially for You.
Contact info
3 Wasaweg, 9723JD, Groningen, Netherlands
- support@arc.cc
- arc.cc
Replied to 19% of negative reviews
Typically replies within 48 hours
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I highly recommend Arc
I highly recommend Arc. I had a minor issue with my case in the resolved it in one day after a few videos and interactions. Truly impressed. Marina was very attentive and caring. They got a customer for life.
Worst customer service arc case for an iPhone 17…
I ordered an arc case for an iPhone 17 Pro Max and they sent me the wrong size. I reached out to support. Someone replied, asked for some photos and evidence which I provided and then I never heard back. They totally ghosted me. Terrible customer service and I have two cases that don’t even fit my phone.
I paid for express shipping and it's…
I paid for express shipping and it's been 17 days and still no case. it's been roughly 10 days since the last tracking update. emailed multiple times and no reply. customer support is absolutely ass and if I could leave negative stars I would
Update: it seems my case got lost. at least they finally replied to my email and offered a replacement or refund.
What a great looking and good…
What a great looking and good protection for my iPhone! The product design is wonderful and the engineering is precise.
Even though I had a small misalignment issue the support was very helpful and solved it by sending me a new Arc Pulse. Perfect experience, thank you!
Best Customer Service Ever
I had a problem with my case and contacted the company via email. They responded in less than twenty four hours and a replacement case was mailed to me the day they responded. I wouldn’t hesitate to buy from them again or refer a new customer. Very happy!
iPhone 17 Pro Max - excellent product quality and great people
I originally bought one of these for my iPhone 16 and liked it so much I got one for my iPhone 17 Pro Max! It’s nice to actually be able to hold my phone in hand instead of a piece of plastic. I’ve dropped both phones(16 quite a bit) and neither were ever damaged. Also customer service is on point….i kinda sound like a fake review but im really not. lol- I’m just really happy with my experience and the product. Thanks yall
I love Arc
I love Arc. It’s honestly the best case I’ve ever used. I’ve had it for my 15 pro max. And now with my 17. The customer service is absolutely amazing. I’ll never go back to another case.
Your products
I appreciate the quality of your products. May I recommend a few more colours? Perhaps for the black I phones a bright white. Maybe yellow? Conversely for the white Iphone a Candy Red . Again something that pops. iPhones traditionally are boring colours and your ARC protection gives you a perfect platform to make them stand out.
Lastly your products are beautiful enough. No need for racy models in your ads.
Thank you
David Paragone
Amazing customer service
Beautiful Products/Outstanding Customer Service
Our entire family loves Arc and its beautifully clean aesthetics. It’s style can only be matched by. It’s wonderful customer service. Recently I accidentally placed a duplicate order and was able to cancel it quickly and easily. So many other companies hand this task off to another agency and force the consumer to wait for the item to arrive, process a return and wait for a refund. Not Arc, all was taken care of and a refund issued immediately. I love this small business. I encourage everyone to support them and browse their products.
The support team is incredible
The support team is incredible! The protection case is fantastic as well, and I highly recommend it.
Milica answered my question
Milica answered my question. I’m just waiting on you all to get Arc Pulse iPhone 16 matte finish.
Thanks. Lyn
Good customer service
I like that the case gives the phone a caseless feeling.
The brand has become popular in the latest time and having a dedicated customer support email, instead of using a phone number is always great.
Customer Support
Purchased an Arc Pulse and several days after installing it I encountered an issue with it stayin on my phone. Sent an email in regarding it and was promptly provided a replacement after verifying purchase.
Great product and fantastic customer support.
Perfect Protection
I’ve had an arc case on my iPhone since they launched a few years ago. Many friends have it now. I spend so much on a gorgeous iPhone, I don’t want it hidden behind a case. Arc is great.
Had an issue with the product.
Had an issue with the product.. I contacted support. Once they understood this issue they corrected the situation.. great customer service
Okay so I wasn't sure about this case
Okay so I wasn't sure about this case, I honestly tried a knock off and was disappointed and it was honestly a 2am purchase. When I got it I felt stupid for spending the money on something I didn't think I would like because of the knock off. But when I opened the box a felt it I knew I had something different! I have owned every iphone and have tried all manner of cases cheep to expensive. Let me tell you I never felt an I phone before this. Those other cases hid the feel. Each time I grab my phone now it feels like something new. And the ARC it self feels great. I have dropped my phone a few times and it's protected not a scratch! I will always buy an ARC case. Btw I lost the bottom half of the ARC, my fault long story. I was ready to buy a new one but I reached out to support and they got back to me with a great solution. If your on the fence take the leap.
Order supposedly "shipped" I paid for…
Order supposedly "shipped" I paid for expedited delivery, no order updates at all and only AI generated replies by email. I will NEVER BUY ANYTHING FROM ARC AGAIN!!!!
At the beginning I had a problem
At the beginning I had a problem
My shipment appear to be delivered but after 2 weeks I didn’t receive anything
I told that and they require me to submit a notarize form
For me that was unnecessary
So I said I prefer not to receive the package
You or they understood and sen me another package today
I’ll be waiting for the shipment this time to be received
Thank you
Amazing cases that I would love to use…
Amazing cases that I would love to use but waiting for some news if they release it for my model haha.
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