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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the product's quality, protective capabilities and sleek design, which enhances the phone's aesthetics. People highlight the excellent customer service and fast response times. The general consensus is that the company's products offer a premium feel, making devices appear more high-end. Consumers report that the product is well-engineered and provides substantial protection. The customer support team is helpful and quick to address any issues. However, some consumers have reported issues with their orders, such as delays and lack of communication. There are mixed opinions regarding the order fulfillment process, with some customers experiencing problems.

Based on these reviews

Rated 5 out of 5 stars

After doing a lot of research I saw that the arc phone case was the best for me, with its minimalist look while still offering pretty good protection. A couple days after I got my case i unfortunately... See more

Rated 5 out of 5 stars

Amazing customer service, and even better products. Cases feel premium and make your expensive electronics feel that much premium as well. Cases actually protect your phone despite skepticism. Only do... See more

Rated 5 out of 5 stars

Our entire family loves Arc and its beautifully clean aesthetics. It’s style can only be matched by. It’s wonderful customer service. Recently I accidentally placed a duplicate order and was able to c... See more

Rated 5 out of 5 stars

I have used the Arc on my last three iPhones and absolutely love the look and the protection it gives. After dropping my phone on numerous occasions the corners of the Arc show some abuse but my pho... See more

Rated 2 out of 5 stars

If you’re not 100% sure this product will work for you, don’t buy it. The return process is completely manual, and you have to arrange and pay for the shipping yourself using whatever courier you... See more

Rated 5 out of 5 stars

Quality product, rewarding of Apple design and quality. Have owned previous frames from other companies that add bulk to the product and have had issues with. Mainly Element Case had used for 10... See more

Rated 1 out of 5 stars

Genuinely one of the worst customer experiences ive ever had considering the price. Alex was rude and obnoxious when replying and anyone else i spoke to was uninterested. Up to £1600 fo... See more

Company replied

Rated 5 out of 5 stars

I appreciate the quality of your products. May I recommend a few more colours? Perhaps for the black I phones a bright white. Maybe yellow? Conversely for the white Iphone a Candy Red . Again som... See more

Rated 5 out of 5 stars

I got the regular black matte bumpers for my new phone, it's beautiful and sturdy. Does scratch if dropped on concrete, because it's aluminum not the titanium. I am usually careful person that rare... See more

Rated 1 out of 5 stars

Paid for express shipping to Malaysia, after 15 working days in total so far, 21 days in total waiting - i still did not get my bumper. Thank you atleast Arc for refunding me that bit for expres... See more

Rated 5 out of 5 stars

I have been admiring the Arc Pulse case for a while now because I am minimalist. I missed out on the Black Friday deals because I purchased the Arc Pulse for my iPhone 16 Pro Max 3 days earlier, and m... See more

Rated 5 out of 5 stars

I had an issue with my arc pulse, but I reached out to customer service. They provided me with helpful information, but unfortunately, they couldn’t fix my issue. Despite this, they were more than wil... See more

Rated 5 out of 5 stars

Hands down, this is the most beautiful phone case ever. It is super cool, and I get tons of compliments for it. You will find other cheap alternatives, but the differences can be seen miles away.... See more

Rated 1 out of 5 stars

Bought the Arc Pulse for my iphone 16 Pro. Upon delivery, I noticed it is not elgible with the magsafe apple wallet. After wanting to return the product, you can guess what happens, RADIOSI... See more

Company replied

Rated 1 out of 5 stars

Year after year I order this superb product and? every time, the order fulfilment process is beyond awful. This year, I pre-ordered with an expected shipping date of 23-29 September. It’s now... See more

Rated 5 out of 5 stars

The Arc Pulse and Arc Impact are awesome products, and the company’s support staff have been very responsive and quickly responded to any questions I had. I will be purchasing these products for all m... See more

Rated 5 out of 5 stars

Having the ArcPulse cool case on my old phone for more than 1 year made me think twice before upgrading my phone. I couldn’t go back to cheap plastic. In a year, my phone did get a few hits and dro... See more

Rated 5 out of 5 stars

The customer service was excellent. The product itself is very cool and well made. I never liked that a lot of design and engineering went into iPhones to create these gorgeous exteriors, and then th... See more

Rated 5 out of 5 stars

Marketing to support - Arc has it figured out. I first saw the Arc series via social media add, like everything else it caught my attention but was hesitant to order. Glad I did! I like to con... See more

Rated 1 out of 5 stars

Ordered for iphone 15. Oroduct was not delivered, no updates, no communication and nradio silence. After i complained the product was shipped after few weeks when they advertise 1-3 days delivery.... See more

Rated 1 out of 5 stars

Horrible and incompetent customer service. I placed an order on October 9th for a product in stock. After several inquiries upon not receiving my order was informed on Oct 19th that the case shipment... See more

Rated 1 out of 5 stars

Cool product but quality control is complete trash. Customer service all complete garbage. 2/2 cases that wobble when laid on a flat surface. Refunds take awhile and you have to follow up many times.... See more

Rated 2 out of 5 stars

Looks lovely - parctically its awful, slides out your hands due to the iphone slipperiness, not able to stand phone up as it slides on any surface. Not for me - great looking, practically useless for... See more

Rated 4 out of 5 stars

My Case for the Nothing Phone 3 was bent and doenst lay flat on any surface. After contacting the support I first reseved a relativly Standard sollution in which I checked the proper aligment. After... See more

Rated 1 out of 5 stars

As many before me wrote: I pre-ordered a case, it was supposed to be shipped latest almost 10 days ago, the status hasn't changed, no updates or answers to my support request or message on Instagram.... See more

Rated 5 out of 5 stars

I loved Arc Pulse for AirPods Pro 1/2 then Apple went and changed the dimensions for AirPods Pro 3 ☹️. Ordered the Pro 3 version as soon as available. Despatched 30/12/25 and delivered in UK 31/12/25.... See more

Rated 1 out of 5 stars

I ordered my case over 21 days ago, the website says it will take up to 3 days to ship, i contacted support after 14 days of it not shipping. They finally marked it as shipped, we are now at day 21.... See more

Rated 2 out of 5 stars

Amazing product - I have been using their cases for the last 4 years, and can't live without them, But, the order fulfilment process and customer service are horrible. For the last 3 years, consi... See more

Company replied

Rated 5 out of 5 stars

I love the Arc! This is my 2nd one, My old one continued to protect my phone but was pretty scarred up from me dropping it (a lot.) I kept coming back to the website and checking on a replacement an... See more

Rated 5 out of 5 stars

I want to thank the whole team for their support, responsiveness and commitment ♥️ I had issues with the delivery process and my order got delayed from the shipping company. The team was commit... See more

Rated 5 out of 5 stars

I was interested in bying the Arc Pulse case for my IPhone but didn’t since I thought all orders would be shipped from The US, but I really wanted to get one for myself so I contacted the customer se... See more

Company replied

Rated 5 out of 5 stars

What a great looking and good protection for my iPhone! The product design is wonderful and the engineering is precise. Even though I had a small misalignment issue the support was very helpful and... See more

Rated 5 out of 5 stars

First of all, what an amazing product. It might seem expensive and initial concerns about it falling off might scare you away, but it fits my phone perfectly. It is truely engineered to perfection a... See more

Rated 1 out of 5 stars

6 months after purchasing the Arc Pulse for my iPhone 16 Pro, never dropped the phone, but the material wears down. Not something I expected from a 100 EUR product. For this longevity, it is better to... See more

Rated 5 out of 5 stars

What a fantastic product, bought mine at the end of 2024, and it has saved my screen so many times!!! and still looks awesome, better than any case, wallet, protector I’ve ever owned, if you are think... See more

Rated 1 out of 5 stars

I was interested in the case for iPhone air, I received a voucher for 10% discount and free delivery. I tried to place order that took 10% discount but then charged £5.99 delivery making saving on... See more

Rated 1 out of 5 stars

Purchased the black minimalist case and the black was chipping off within 10 days. Contacted the company their response was that it was normal and they offered 20% off a new case and no refund/return... See more

Rated 5 out of 5 stars

This is a cool product. For years I’ve been sick of spoiling the aesthetic of my iPhone with the necessary-but-evil case. But here’s the Arc Pulse which showcases the phone as it should be - without c... See more

Rated 1 out of 5 stars

Has anyone else been robbed by these clowns I have spent over USD 150 no product and nearly a month. My items have been in transit in the same place for over three weeks and no movement. Tracking usel... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Essential Design. Essential Engineering. Essentially for You.


Contact info

4.1

Great

TrustScore 4 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I highly recommend Arc

I highly recommend Arc. I had a minor issue with my case in the resolved it in one day after a few videos and interactions. Truly impressed. Marina was very attentive and caring. They got a customer for life.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service arc case for an iPhone 17…

I ordered an arc case for an iPhone 17 Pro Max and they sent me the wrong size. I reached out to support. Someone replied, asked for some photos and evidence which I provided and then I never heard back. They totally ghosted me. Terrible customer service and I have two cases that don’t even fit my phone.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I paid for express shipping and it's…

I paid for express shipping and it's been 17 days and still no case. it's been roughly 10 days since the last tracking update. emailed multiple times and no reply. customer support is absolutely ass and if I could leave negative stars I would

Update: it seems my case got lost. at least they finally replied to my email and offered a replacement or refund.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

What a great looking and good…

What a great looking and good protection for my iPhone! The product design is wonderful and the engineering is precise.
Even though I had a small misalignment issue the support was very helpful and solved it by sending me a new Arc Pulse. Perfect experience, thank you!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Service Ever

I had a problem with my case and contacted the company via email. They responded in less than twenty four hours and a replacement case was mailed to me the day they responded. I wouldn’t hesitate to buy from them again or refer a new customer. Very happy!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

iPhone 17 Pro Max - excellent product quality and great people

I originally bought one of these for my iPhone 16 and liked it so much I got one for my iPhone 17 Pro Max! It’s nice to actually be able to hold my phone in hand instead of a piece of plastic. I’ve dropped both phones(16 quite a bit) and neither were ever damaged. Also customer service is on point….i kinda sound like a fake review but im really not. lol- I’m just really happy with my experience and the product. Thanks yall

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

I love Arc

I love Arc. It’s honestly the best case I’ve ever used. I’ve had it for my 15 pro max. And now with my 17. The customer service is absolutely amazing. I’ll never go back to another case.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Your products

I appreciate the quality of your products. May I recommend a few more colours? Perhaps for the black I phones a bright white. Maybe yellow? Conversely for the white Iphone a Candy Red . Again something that pops. iPhones traditionally are boring colours and your ARC protection gives you a perfect platform to make them stand out.

Lastly your products are beautiful enough. No need for racy models in your ads.

Thank you
David Paragone

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Products/Outstanding Customer Service

Our entire family loves Arc and its beautifully clean aesthetics. It’s style can only be matched by. It’s wonderful customer service. Recently I accidentally placed a duplicate order and was able to cancel it quickly and easily. So many other companies hand this task off to another agency and force the consumer to wait for the item to arrive, process a return and wait for a refund. Not Arc, all was taken care of and a refund issued immediately. I love this small business. I encourage everyone to support them and browse their products.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I like that the case gives the phone a caseless feeling.
The brand has become popular in the latest time and having a dedicated customer support email, instead of using a phone number is always great.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Support

Purchased an Arc Pulse and several days after installing it I encountered an issue with it stayin on my phone. Sent an email in regarding it and was promptly provided a replacement after verifying purchase.

Great product and fantastic customer support.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Protection

I’ve had an arc case on my iPhone since they launched a few years ago. Many friends have it now. I spend so much on a gorgeous iPhone, I don’t want it hidden behind a case. Arc is great.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Okay so I wasn't sure about this case

Okay so I wasn't sure about this case, I honestly tried a knock off and was disappointed and it was honestly a 2am purchase. When I got it I felt stupid for spending the money on something I didn't think I would like because of the knock off. But when I opened the box a felt it I knew I had something different! I have owned every iphone and have tried all manner of cases cheep to expensive. Let me tell you I never felt an I phone before this. Those other cases hid the feel. Each time I grab my phone now it feels like something new. And the ARC it self feels great. I have dropped my phone a few times and it's protected not a scratch! I will always buy an ARC case. Btw I lost the bottom half of the ARC, my fault long story. I was ready to buy a new one but I reached out to support and they got back to me with a great solution. If your on the fence take the leap.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

At the beginning I had a problem

At the beginning I had a problem
My shipment appear to be delivered but after 2 weeks I didn’t receive anything
I told that and they require me to submit a notarize form
For me that was unnecessary
So I said I prefer not to receive the package
You or they understood and sen me another package today
I’ll be waiting for the shipment this time to be received
Thank you

December 9, 2025
Unprompted review

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