Auxillis Reviews 10,812

Prompt, efficient, service provided to me. Courtesy car arrived the same day my car was picked up for repair, nice clean car with a full tank of petrol. Courtesy car then collected when my repair had... See more

From the day I had my accident my ‘No Fault Claim’ was dealt with smoothly and efficiently by Auxillis in conjunction with Volkswagen and the vehicle repair workshop. I was kept informed at every stag... See more

Really impressed. Once reported and process started I had regular updates, replacement car sorted easily and repaired car returned quickly. Overall took a bout a month but that was delayed do to me... See more

Got on the phone with them, went through to a HUMAN, took the details, had a pre existing issue with car and they waited patiently till it was ready (weeks-months). Hire car came, booked repairs, repa... See more

Total disgrace. I was supposed to be contacted within 24 hours. It's been 72.... nothing. I've called multiple times, left multiple messages.... nothing. When you have elderly relatives that ul... See more

From start to finish they were very helpful from me collecting the car from the garage where I left my car to them picking it up from my home. In a stressful situation I had not been in before ( thank... See more

Months into the claim, Auxillis are struggling to organise a repair. They were unable to source a garage that could repair it. Now they're struggling to get a hire car sorted. Their online team... See more

At a stressful time, Auxillis helped me through it with help and patience through every step of the way. Every stage of the claim process following my car accident was handled in a professional and ca... See more

After being involved in a no fault accident Auxilis took obver the claim and dealt with the hire vehicle. They could not have been more efficient. Such a refreshing change to see a big company being b... See more

Auxillis were recommended through my insurance for a non fault claim and from start to finish they've been brilliant. A hire vehicle was delivered as soon as possible, the hand over was quick and simp... See more

Excellent customer service. They supplied me with a hire car in mid December 2025 whilst mine was being fixed and happily changed the first one they sent me for one more suitable for me. They happily... See more

Was not a good week and all the hassle of ringing round getting to work and then auxillis sorted me a van was there on time and even had it 2 extra days and they come and pick it up all on email and... See more

Kept me informed at all times, pick up and return exactly as I required and on time. Car clean and in good condition. Although the model wasn’t particularly comfortable for me, I’m 5 foot 2 and couldn... See more

Auxillis customer service is absolutely second to none. Its the second time I've used their non fault service and I cannot fault them at all. Keep you informed every step of the way. Friendly and info... See more

Eunice collected my sons hire vehicle 25 May 2025. (Croydon office). She was a joy to be around. An absolute asset to the company. So professional, knowledgeable and kind. A lovely lady and a brillian... See more

Extremely poor service from Auxillis. Staff were rude and completely unhelpful. We were promised car collection and hire car drop-off, but this was changed without proper explanation. Now we are exp... See more

Was a great experience from start to finish. I was kept informed at every stage by friendly, professional and efficient staff i can't praise them enough. Car was waiting for me as stated, it was spotl... See more

Excellent service from Mustaq and his colleague Gregory at the Watford branch. Clear communication and arranged quick delivery of hire vehicle following a very serious accident me and my son were in.... See more

Rang on day before hire car to be dropped off to say not available, no help , wouldn’t supply a lesser model got stroppy when we complained and put phone down on us ( if your calls are recorded chec... See more

Very bad scammer, sending for garage without responsibility.., garage damaged my car and nobody wants to repair. Sent garages without Adr provider ready…. I have more than £1000 only parts damage ..,... See more

Absolutely awful experience so far, they set my claim up incorrectly which means im liable for my insurance excess, even though 3rd paty has fully accepted liability. Cant get through to them, then af... See more

Absolutely shocking experience. Our brand-new, high-value car was collected and repaired, but returned with a wheel arch hanging off due to poor bonding — something I had already warned them about. Th... See more

Absolutely shocking service. A customer of an opposing insurer, hit my car and admitted responsibility on the day and to their insurer november 2025. I have had to chase and chase auxilius for any hel... See more

10 weeks since my car was hit from behind Apart from the initial phone call, communication & actions since have been slow (if at all) & has made me feel like the guilty party. Trying to claim for l... See more

We are having a nightmare with Auxilis. Our car was hit from behind several weeks ago, the other side admitted liability. Our insurance company directed us to Auxilis who provided us with a courtesy c... See more

Sham of a company that will do anything do get out of supplying courtesy car. Now left without a car for 2 weeks just for some scratched paintwork because they are supposed to supply me with a replace... See more

Mixed experience last night. Kept having to go to them to get in touch with markerstudy and, when told I was being transferred to speak to someone there I was cut off several times and it was more tha... See more

My parked car was hit by another unattended car where the driver hadn't applied the handbrake. Admiral passed the claim to Auxillis. Auxillis tried to arrange a garage who didn't have any a... See more

Worst experience I’ve ever had with a company. My insurance works with them, but their customer service was shockingly rude and unhelpful. Already dealing with the stress of having my car written off... See more

I am very disappointed with the service I have received. I was referred to Auxillis by Admiral on 28/01/2026 and initially found the team helpful. I was advised that my vehicle would be collecte... See more

Auxillis (AWFUL COMPANY) only interested in making money - you are not their client. 3rd party hit my car - Auxillis were the Hire rental people. They make it sound like a courtesy car - it isn't. 3rd... See more

Got into a road traffic accident which wasn't my fault. Auxills arranged a hire car (Audi A4) Within 48 hours of having the car all the lights came on the dash. I called the company to advise and was... See more

Just wants to say a massive thanks to Auxillis.What a brilliant company to deal with.Every thing was done professionally efficiently & speaking with their agents on the phone was a pleasure.The courte... See more

There appears to be no form of internal communication within this company. Every step of my claim was handled poorly and delayed me significantly. The customer service team tell you one thing and the... See more

Churchill have arranged a car via Auxillis and I've had a text asking me to call them to arrange delivery. So far I've made two attempts and each time nobody answers, just left there hanging. I'm writ... See more

From start to finish we were treated really well. After the trauma of an accident and not knowing what happens next, Auxillis were very professional & made us aware of the process. Can’t fault them -... See more

Avoid this organisation if you can. Update 28/08/2025 Auxillis have not responded as they said they would to this review and to the email that I have sent them. update 27/08/2025... See more

I just wanted to thank you so much for your support and professionalism over the past 2 months while I’ve been waiting for my car to be repaired. Your service has been first class, everyone I have sp... See more

During what was a very stressful time Auxillis could not have been more helpful, friendly and understanding. They made the whole process as easy as possible, provided a high spec courtesy car and took... See more