Berlin Packaging Reviews 4,288

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward ordering process and easy-to-navigate website. Many reviewers highlight the wide availability of products, including unusual items, and the ability to order the exact quantity needed. Consumers also value the timely order delivery and the quality of the products, which helps them create store-quality homemade items. People have reported positive experiences with Berlin Packaging's products, especially bottles and containers, for various uses. Several consumers mentioned the benefit of custom labels and the company's ability to handle tax-exempt statuses easily. However, some reviewers expressed concerns about shipping costs, especially for samples and small businesses, and the potential for order delays if an item is back-ordered.

Based on these reviews

Rated 4 out of 5 stars

It was straight forward to order. Hower, when entering the shipping address, it was unclear whether to enter only the street number and name or the whole address with the city, state, and zip. It ap... See more

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Rated 4 out of 5 stars

I've been using these bottles for years for my handmade skincare business. They're perfect. However, Berlin has been out of stock on these since July 2025. It is now January 2026, and I've just re-ord... See more

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Rated 5 out of 5 stars

7 dram 26 mL Clear Polystyrene Plastic Vials White Cap: This is the Thornton Plastics 7 Dram Clear Polystyrene Plastic Vial Item 55-7 that works perfectly as a protective case for the asthma inhaler M... See more

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Rated 5 out of 5 stars

easy selection and checkout process, Berlin had exactly what i needed to complete my project, and didn't require a huge order. 38/400 flip top lids for my square jugs with different blends of essen... See more

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Rated 5 out of 5 stars

The ordering app is very easy to navigate. And the availability of products- even the most unusual ones — Love it. HOWEVER, your shipping fees are very expensive..e.g. $31 for ground shipping especi... See more

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Rated 5 out of 5 stars

After a good amount of confusion regarding tax exemption setup, we placed our order before the day before the holiday with the hope of receiving it by July 10th. Despite the holiday and undoubtedly h... See more

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Rated 4 out of 5 stars

I can't always find precisely what I want, but that is sometimes the reality of buying "off the shelf". I buy that way because my customers care more about what's inside the bottle or jar, and of cour... See more

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Rated 5 out of 5 stars

After many weeks of researching packaging, I chose Berlin Packaging because they not only had the exact bottle I had been looking for, but also were offering free shipping and a lower bulk price than... See more

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Rated 5 out of 5 stars

I started a small business this year, and I am thankful that I stumbled upon Berlin Packaging to provide the supplies I need to make and store my homemade products. Berlin Packaging sends orders in a... See more

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Rated 5 out of 5 stars

One slight issue occurred, and that is, had ordered the 16oz Flint glass Mayo jar, did received them, and had had ordered the accompanying lid n# 70-2035, I received instead lid/cap n# x70-G450PS.... See more

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Rated 4 out of 5 stars

It was good. They had a chat link so I was able to ask some important questions that I got answers to. Navigating the products was a little more difficult since I needed a specific item and it had... See more

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Rated 5 out of 5 stars

Simple, easy to order. It's been a long time since I ordered from Berlin, but I was reminded of how easy it was to order. I purchased pill packer brown glass bottles for my Chinese medicine clinic... See more

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Rated 3 out of 5 stars

My ordering experience is fine. It all depends on how fast it gets here, and whether the correct quantity is shipped and how many got broken. We use these for vatering. We get catering orders and some... See more

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Rated 5 out of 5 stars

I just started my own small business and spent hours online trying to find the best deal for quality jars and labels. The trouble I was having was getting labels to fit the jars …until I realized that... See more

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Rated 5 out of 5 stars

Company is easy to order from and it was easy to apply our tax exempt status. They were also clear about how many items they had in stock and what would happen if they could not fulfill our order in o... See more

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Rated 5 out of 5 stars

Easily navigated website, great pricing and nice to be able to order smaller quantities, especially as I'm a small business and don't need huge shipments tying up inventory/money. Looking forward... See more

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Rated 5 out of 5 stars

I was in search for this particular container 48oz. This container fits well in a medium & large priority box. I make goodies for my kids who live on the mainland, I live in Hawaii. I like it when... See more

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Rated 5 out of 5 stars

This is my first time purchasing from Berlin packaging. I had some issues and I needed to speak with someone to resolve them. I successfully found two individuals, and my questions were answered so I... See more

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Rated 1 out of 5 stars

Chatbots and phone service are super poor quality, they seem to be working from home distracted, making errors and giving false shitty information, failing to answer specific questions specific questi... See more

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Rated 2 out of 5 stars

Ordering is very intuitive, website is easy to navigate, easy to search. The free shipping? - that is another story. No shipping on partial orders - but what constitutes partial orders is not up to t... See more

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Rated 3 out of 5 stars

Costs keep going up, weather the shipping options or no discounts until $300 thresh hold. The piece we order probably weighs 2 lbs, yet we cannot get a better shipping cost. You also used to offer d... See more

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Rated 2 out of 5 stars

We were looking for an item that has been discontinued. Unfortunately we were not able to see measurements of the containers we were looking at online on the 16 oz volume that it would contain. Also... See more

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Rated 1 out of 5 stars

Inferior customer service, inferior contact method. I tried to place an order over 3 weeks ago; to date, it has still not been completed. First, I submitted a tax-exempt request; waited 2 weeks, no re... See more

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Rated 2 out of 5 stars

Did a big re-brand and packaging change. After my first order they are out of stock for 5 months. Now I'm scrambling to figure out if I use a different product, predicting stock demand and preparing i... See more

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Rated 3 out of 5 stars

Had a limited amount in stock so I couldn't get them for the quantity price I wanted. If I had them split the order it would have cost me much more in shipping. So either way because of their bad on... See more

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Rated 2 out of 5 stars

This was my first time ordering from your company. I was hoping to use these items for some fantasy science fiction art pieces I produce but they showed up dented, dinged and scratched. I had a feel... See more

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Rated 3 out of 5 stars

My order was put on hold without notifying me. I called and at that time I changed my order which I was told was fine. I then received an invoice for only my shipping cost with a random credit card nu... See more

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Rated 1 out of 5 stars

I keep on trying to order a product and it repeatedly tells me there’s a technical problem with my payment and that I need to call. And then call and they want to take a credit card over the phone. I... See more

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Rated 4 out of 5 stars

You sent me absolutely filthy deodorant tubes. Black dust inside the tubes and all over the outside. It's gonna take awhile to clean them up. Edit to add: Berlin made it right y'all. They sent... See more

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Rated 3 out of 5 stars

The jars seem good The label print was tough to navigate so I just used one of your already made labels which doesn’t have our logo…The website told me to use label25 code for first order discount bu... See more

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Rated 2 out of 5 stars

List alot of business from this last order. Still haven't gotten my order. Mistake with address when it was clearly written correctly. I received a compensation of the shipping which was a kind gestur... See more

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Rated 4 out of 5 stars

Ordering online was easy, but every time that I've had to call lately, the person seemed annoyed that they had to answer the phone and didn't seem to know much about their products. My first few expe... See more

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Rated 2 out of 5 stars

My order shipping status has been "in progress" for almost a week since it was placed. How can clients know when to quickly collect order prior to the "Porch Pirates" stealing them when order status... See more

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Rated 1 out of 5 stars

We have used Berlin for the past 5 years and the service has plummeted in the last 6 months. My last 3 orders were either messed up with missing or damaged items or my order extremely late. Nonetheles... See more

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Rated 5 out of 5 stars

I was able to find what I wanted quickly and ordering was easy. It helped being able to go through past orders and look up dimensions on my previously ordered products so I could get replacements for... See more

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Rated 3 out of 5 stars

I appreciate that you offer free shipping, but it only applies if the product I need is in stock. If one item is on backorder, my entire order is delayed, which is challenging for me as a small bu... See more

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Rated 5 out of 5 stars

An employee named Akeilah helped me when I first called in and answered my questions and gave me confidence in placing my first order with Berlin. I did today place my first order, but called in a co... See more

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Rated 5 out of 5 stars

Fast and reliable. Usually have exactly what I need. Willing to troubleshoot with you if needed. The website has all the information/specifications you need to successfully use the items purchased. O... See more

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Rated 5 out of 5 stars

I love Berlin Packaging. They’re great for my business, in which I use jars for products, I usually order bulk order where I get the jars and lids for under 1$ each which is great when comparing to ot... See more

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Rated 3 out of 5 stars

The ordering process was fine. The problem I had was trying to submit a resale tax certificate to remove the sales tax. If there is a way to upload this on your site, it is well hidden.

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Rated 5 out of 5 stars

I by a lot of spice jars and lids because its a huge part of my business. I have dealt with Berlin for a number of years when other companies failed me either with not having the products I need or t... See more

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Rated 3 out of 5 stars

This is my third time ordering the first two times I ordered was very very disappointed. The order wasn’t placed initially when I call back to doublecheck. I apologize for making a mistake. Re-entered... See more

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Rated 1 out of 5 stars

Your packaging needs improvement. The box that my glass bottles came in was entirely open on the bottom, very little packing material and a 24 pack had broken bottles and lids were damaged. I would e... See more

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Rated 4 out of 5 stars

I placed an order on March 21st for 50 bottles and 50 covers. My package arrived on the 27th of March with 50 bottles and 48 covers. But I must say I wasn’t too pleased with the way the package was pa... See more

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Company details

  1. Packaging Company
  2. Business to Business Service
  3. Packaging Supply Store

Written by the company

Berlin Packaging is a hybrid packaging company supplying wholesale bottles, containers, innovative design, financing, and supply chain services across all markets. We serve customers of all sizes - from small business to Fortune 500 companies.

Berlin Packaging

Written by the company

Helping Brands Package More Profit
From stock packaging to value-added services, we are positioned to help start-ups, mid-size businesses and enterprises across all market categories Package More Profit.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Quality. Quality. Quality.

Fast turnaround. Great quality products. Awesome customer service. Can't beat it.

February 11, 2026
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Reply from Berlin Packaging

We're happy to hear that you had a great experience with our fast turnaround, excellent products, and awesome customer service. Thank you for the positive feedback!

Rated 5 out of 5 stars

Owner

We found the pass word which was great. If we did not have the pass word. There might be a problem.

February 10, 2026
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Reply from Berlin Packaging

We're happy to hear that you found your password! We appreciate your feedback and understand the importance of easy access. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

New business support

Easy to find the product I needed and order small samples to get ready for production start up. Seem to have all we need to get going.

February 10, 2026
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Reply from Berlin Packaging

We're happy to hear that you found what you needed and that our samples will help your production. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to place an order

Easy to place an order. I ordered 20 cases of 5oz woozy bottles at a great price. The shipping was under $58.00 compared to other suppliers that wanted $181.00 for shipping for the same order.

February 10, 2026
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Reply from Berlin Packaging

We're happy to hear that you found our ordering process easy and our woozy bottles at a great price! We're glad our shipping costs met your expectations. Thanks for your positive feedback!

Rated 5 out of 5 stars

Easy and accurate

Easy and accurate

February 10, 2026
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Reply from Berlin Packaging

We're pleased to hear that you found shopping at BerlinPackaging.com easy and the information you found there accurate.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Fantastic customer service support

February 7, 2026
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Reply from Berlin Packaging

We're happy to hear that you found our website easy to navigate. We appreciate your kind words about our customer service support.

Rated 1 out of 5 stars

My order went on backorder and they…

My order went on backorder and they didn't let me know. Now I am scrambling to find a replacement!!!!!!!!!!!!!!!

January 30, 2026
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Reply from Berlin Packaging

We regret that your order was backordered without notification, and we are sorry for the inconvenience. We'll review our procedures to prevent this from happening again.

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, and quality products. Love the free shipping as well.

February 8, 2026
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Reply from Berlin Packaging

We appreciate you taking the time to share your positive experience! We're so glad the ordering was easy and you love our quality products and free shipping.

Rated 3 out of 5 stars

My order was put on hold without…

My order was put on hold without notifying me. I called and at that time I changed my order which I was told was fine. I then received an invoice for only my shipping cost with a random credit card number as payment. I called again concerned. I asked for a receipt for my order as it was not updated in my account. I was told I would have to wait to get that later. I was confused as to if my order was updated and why would I get a receipt for just the shipping. confusing and poor customer communication all along the way. If a customer's order is being held FOR ANY REASON you need to let the customer know. Period.

February 4, 2026
Unprompted review
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Reply from Berlin Packaging

We regret to hear about the issues with your order and the lack of communication. We apologize for the confusion and any inconvenience caused by the hold and incorrect invoice. We'll review your case to improve our processes. Thanks for bringing this to our attention.

Rated 5 out of 5 stars

Extremely fast processing & shipping.

Extremely fast processing & shipping.

January 28, 2026
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Reply from Berlin Packaging

We're happy to hear that you received your order quickly! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

great selection, easy checkout

easy selection and checkout process, Berlin had exactly what i needed to complete my project, and didn't require a huge order.

38/400 flip top lids for my square jugs with different blends of essential oils and castile soap. :)

February 3, 2026
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Reply from Berlin Packaging

We're happy to hear that you found what you needed for your project! It's great that our selection and checkout process were easy for you. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Making life easier

It was easy to place my order and learn about the gold caps.

February 3, 2026
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Reply from Berlin Packaging

We're happy to hear that placing your order and learning about the gold caps was easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Looking for quality products

Looking for quality products, will be evaluating these items. Reasonable shipping cost and amounts allowed to purchase. Thanks

February 2, 2026
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Reply from Berlin Packaging

We appreciate you taking the time to share your feedback. We're happy to hear that you found our shipping costs and purchase amounts reasonable. We hope you enjoy the products!

Rated 4 out of 5 stars

High shipping cost

Shipping is very high for such a lightweight product.

February 2, 2026
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Reply from Berlin Packaging

We appreciate your feedback and regret that our shipping costs were not ideal for the product's weight. We'll review our options.

Rated 5 out of 5 stars

Great prices with free shipping over…

Great prices with free shipping over 300$. Nice people too .

February 2, 2026
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Reply from Berlin Packaging

We're happy to hear that you had a positive experience with our prices, shipping, and people. Thank you for your feedback; we appreciate it!

Rated 5 out of 5 stars

Easy to navigate website for ordering…

Easy to navigate website for ordering and account details. Great pricing.

February 1, 2026
Berlin Packaging logo

Reply from Berlin Packaging

We appreciate your positive feedback! We're so glad you find our website easy to navigate and that you're happy with our pricing.

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