Brother Canada Reviews 22

Had a brother sewing machine, the speed was so messed up that I could only use the hand crank too, so it was absolutely frustrating
Also, it definitely feels on the cheaper side of printers.

Bothers printer and ink is probably the worst machine and especially the ink is the lowest grade and the highest price for this crappy machine, I called to complain i think i was redirected to India ,they told me its corrupted driver, they wanted money, the ink is new, the printer 9months old rarely used. BEWARE OF BROTHERS , THEY ARE CORRUPT. all they did was run a scan thats it, MONEY is all they wanted, not helping me.

I bought a Brother printer HL-L2390DW less than a year and a half ago and faced an error with the toner. I replaced it with a new one, but the alarm did not disappear. When I called customer support, after waiting 50 minutes on the phone, they told me I had to pay for advanced troubleshooting. I am completely disappointed with Brother and the way they treat their customers. I will never buy Brother products again.

I bought a Printer/Fax/Scanner but I cannot download software for it. Technical support is awful. I am planning to return the item back and never buy any product from Brother although the products are good.

What once was a most brilliant Customer Service Operation is now ...... HORRIBLE !!!!! Inaccessible, automated ....... incompetent!!!!! Such fine product ......and some Executive decides to save money by revamping their CS Department - genius ....DUHHHHH!!!!!!!!! Have a brand new printer thats waaaay under used ....... that suddenly won’t turn on .........and getting help for it ........is Liken claiming Mt Everestt !!!!!! Our loyalty the Brand is rapidly waning .........ALMOST GONE ....... Heloo HP and Epson ........ talk to me ...... Cause my Brother aint !!!!

I am unable to connect with Brother.ca. I got an email offering 30% off toner and when I went to my cart 10%, 20%, & 30% off was not accepted. I have been trying for 3 days to contact them and am unable to have a CHAT with Brother. In the past I have had no problems ordering from Brother.ca. What has happened ?

I will give less than one star. Please do not buy Brother products in canada. Their customer support is horrible. They dont have phone support and neither chat support. Only email support and it takes months to get a response. I regret buying their printer. Please do not make mistakes of buying their product.

This has been my worst oline buying experience - ever. There is no way to cancel an order or speak to a human agent. I've spent five hours trying to speak to someone without success. Deal with this company at your peril.

My new printer came with no instructions on how to link printer to wifi or to computer. There was no wire to connect printer and computer. I wasted and an hour and had to pay a technician to hook it up. It took over an hour. No customer service to phone number, lousy website. Ready to return.

I had an inquiry about a replacement model for the MFC L-5900dw printer. Chat bot is terrible, it is not programmed to answer such a query. Phoned 800 tel no 4x today Jan 23/25, waited 30 mins on hold then line went dead 2x. Absolutely ZERO interest in customer service for potential sales! I can imagine how terrible their tech support must be. Fortunately their printers are pretty decent, its their SERVICE/SUPPORT that is rock bottom!

I am trying to change my email address.
Is not possible.
So I want to email them.
Is not possible.
Who's got time for that?
this just tells me THEY ARE NOT RELIABLE!

BUY something else! Warrenty non existrant. Used cartrages resonable priced not gouging from day one. Black accepted, three others declined printer dead. BROTHER help, buy more expensive, not listed in warrenty but we are not responsible for 15 month machine with extended all inclusive warrenty.
Brother based in Quebec need I say more!

Lors des 2 dernières mises à jour recommandées par Brother, mon imprimante a cessé de fonctionner. Impossible de parler avec un humain, le seul service qui existe est en clavardage avec un ROBOT qui n'est absoluement d'aucune aide. J'ai été obligé de supprimer tous les fichiers de Brother sur mon disque dur et de repartir avec le CD d'origine fourni lors de l'achat. Jamais plus je n'achèterai cette marque

During the last 2 updates recommended by Brother, my printer stopped working. Impossible to speak with a human, the only service that exists is in chat with a ROBOT who is absolutely no help. I was forced to delete all the Brother files on my hard drive and leave with the original CD provided when I bought it. I will never buy this brand again

Brother Canada may not even exist. I have tried so many times to contact them. No success. I changed my email address and have spent hours trying to advise Brother. In my profile I can edit everything except my email address. How much control do they want? My printer now has a code 50 which is really a failure of some of their plastic. I used HP for about 13 years without a failure.
Oh I found my answerl

I bought some of their label for their printer. But it was not what I needed. So I ask to return it via their process and they gave me RMA number. I sent all unopened sticker rolls and I have the proof they received it. But I never get my money back. Now i'm in an infinite process to try to get my money back. They don't have any phone number to call them.

I bought a Brother printer. Worked for a while then windows 11 seems to have caused an issue. Brother agreed to replace it with a new unit, 30% off. They have cancelled my order twice, can’t get people on the phone, they insist everything is done by email or chat which is ridiculous. Took 5 days to diagnose my issue via chat could have been done in 60 or 90 mins by phone. Not sure why they can’t just pick up a phone. I have asked many times to resolve my issues.

Orders not delivered and there is no way to contact them

The printer I bought is good but quite expensive for a personal use printer but the service is even worse. I cannot even contact them by phone and the download process is very long and frustrating. Tried calling them and I got another company. I am frustrated as they wanted me to pay for A PREMIUM PACKAGE Just to download an updated driver because Windows updated to OS 11

I have bought over 4 printers over the course of 20 years. I have no issues with the printers.. My issues are regarding the ridiculous prices of their toners. They have now installed chips in their toners making it virtually impossible to use alternative cheaper substitutes...while continuing price gauging pricing policies. The toners themselves do not live up to their advertised product life in terms of number of prints as stated from Brother Canada.. Try to talk to some at Brother Canada..Good Luck because they don't accept phone calls... Time to buy a new printer and definitely NOT BROTHER.