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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the high level of support and the helpfulness of the staff. Consumers highlight the convenience of the service, with many mentioning how easy it is to use. The customer service team is frequently praised for its efficiency and friendliness, with reviewers noting that their issues are resolved quickly. Consumers appreciate the kindness and respect shown by the delivery staff. However, there are mixed opinions about the delivery service and the quality of the products. Some customers have reported issues with delivery times, missing items, and incorrect substitutions. Despite these issues, many reviewers express overall satisfaction and recommend the service.

Based on these reviews

Rated 4 out of 5 stars

Would be good to have some features like Uber Eats 1. Able to GPS track live position of driver 2. Able to see in real time substitutions for missing food products 3. Able to select different opti... See more

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Rated 5 out of 5 stars

I love this app so much. I am a carer for my disabled wife and our kids but hurt my back quite badly so can't walk much or lift items heavier than about 2kg so even just getting the shopping loaded in... See more

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Rated 5 out of 5 stars

Fantastic service, super convenient. Richard and the team do a great job, and the majority of shoppers are outstanding. Usually you can get same day delivery, and being able to earn Dunnes vouchers fr... See more

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Rated 5 out of 5 stars

Excellent customer service, the instant messaging service is super easy and efficient. The team are really helpful and friendly. The shoppers are great and pack the items in an organised way that make... See more

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Rated 5 out of 5 stars

Definitely worth trying, saved me a lot of time. Use this app already more than 2 years, very happy with their service. If any time there is any problem, customer support team always open to help and... See more

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Rated 5 out of 5 stars

Peter who delivered today in Passage area about 4.10, did a great job delivering within the time and cheerful and got me really good substitutes. First time using this service and I couldnt believe... See more

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Rated 5 out of 5 stars

I have known Nesirin O since l started using the Buymie app.lntially there was some problems with the app but this last order went very smoothly.What is important here is that Nesirin is fantastic at... See more

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Rated 5 out of 5 stars

I placed an order for delivery. My shopper communicated that1 item was unavailable. Delivery was on time & my shopper was friendly & helped me unpack my groceries. Unfortunately, the milk i ordere... See more

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Rated 5 out of 5 stars

Very good service but always remember they don't delivery in a Dunnes van ...but in a car...its a family business ...always have an alternative phone number or another alternative 🤔 way of leaving... See more

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Rated 5 out of 5 stars

BuyMie is a wonderful app. Every driver I have engaged with has been super friendly and efficient and when I had a small issue with my receipt David from customer service was helpful, polite and sorte... See more

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Rated 5 out of 5 stars

The Buymie made my life so much easier. Delivery team are always polite, friendly and on time. Whenever I had some issue, they resolve it immediately to my satisfaction. I am always satisfied, thank... See more

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Rated 5 out of 5 stars

I had a personal shopper from Buymie today who went the extra mile. I thanked her and commended her to her company as she saved me a lot of trouble and bother when she really didn't need to. She was t... See more

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Rated 5 out of 5 stars

Excellent customer service. Same day delivery even on short notice..Delivery team very friendly, on time and updates readily available on app from start of shopping to delivery time. Thank you

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Rated 5 out of 5 stars

Great service to your door for a mere 8 euro lads that deliver could not meet nicer always ring you if item is not available if you want to substitute item. Takes all the hassle out of shopping A to... See more

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Rated 3 out of 5 stars

This used to be great, but now it's only Dunnes. Delivery slots are rubbish. They're always much later than the slot you chose, hours usually, which makes your day difficult. Its total false advert... See more

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Rated 5 out of 5 stars

This is such an easy way to shop,if like me you are fed up walking round the super market when you would rather do something else this is the way to go. Everything was so easy and KEITH who was my sh... See more

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Rated 1 out of 5 stars

Ordered 100 euro if food. Anything that required to ve kept cool to stay fresh was destroyed. Ice creams melted. Milk warm. Butter melted. A 100 shopping put straight into the bin. Attemp... See more

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Rated 1 out of 5 stars

Firstly, I am very upset about the quality of packing and delivery of my groceries. I spent over 80 euro on it and expect it to be packaged correctly. Secondly, I am missing items which I didn't... See more

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Rated 5 out of 5 stars

Excellent service All staff very friendly fast efficient service And if you have any questions When you email the Help centre they get back to you in a couple of minutes.

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Rated 1 out of 5 stars

DO NOT GIVE YOUR BANK DETAILS TO THESE SCAM ARTISTS! I purchased groceries with them for 70€ and they took another 100€ from my account "to cover substitutions" and they I won't be getting it back for... See more

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Rated 1 out of 5 stars

A little disappointed as I ordered €51.83 worth of groceries from dunnes and there were no substitutions or changes to anything in my order yet I was charged an extra €22 later that evening. I can’t s... See more

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Rated 1 out of 5 stars

This service used to be great but it’s absolutely useless now. The last 3 times we’ve placed an order, we’ve been given 10 minutes notice that the delivery slot was changing by several hours. When I r... See more

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Rated 1 out of 5 stars

This is the second time I’ve ordered delivery mainly to get water for my home, since I don’t have a car and find it convenient that the app offers this service — but the water is never delivered. It’... See more

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Rated 1 out of 5 stars

Used Buymie for a dunnes stores purchase. My shopping came to 64€ and they charged me an extra 80€ to cover extra charges for substitutes. Apparently this wasn't a mistake and il have the money back i... See more

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Rated 2 out of 5 stars

I gave a recent review of 3 stars but Im putting in another one. The entire order and delivery was a disaster. The delivery was hours past the time of the booked slot, and Buymie just blamed it... See more

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Rated 1 out of 5 stars

I did not realise till yesterday that BuyMie set up Dunnes stores shopping app but do not work for them. I placed my weekly shopping online order & noticed my €10 of €50 wasn’t available I sent a quic... See more

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Rated 1 out of 5 stars

I am absolutely furious about this company . I ordered my shopping to be delivered between 10 - 12pm today as I have friends coming for lunch .this company changed my delivery time to 1-5pm .I didn't... See more

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Rated 5 out of 5 stars

This is a great company with excellent customer service. No matter what your query is they respond quickly and in a very friendly manner.

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Rated 5 out of 5 stars

This is a wonderful service. Beats the "others" by far. Your shopper is a better shopper than I would be myself. Highly recommend

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Rated 5 out of 5 stars

Fantastic experience with BuyMie. I’m with them almost one year and it’s absolute life and time saver! Recommend to everyone!

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Rated 5 out of 5 stars

Customer service was very supportive and helpful when I asked to have my delivery date changed, they delivered right on time. Highly recommend BuyMie for your groceries delivery.

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Rated 5 out of 5 stars

Always get a quick delivery slot and the delivery person is always very friendly and the order is always perfect. Nothing is ever too much for them ☺️ 100 percent recommend

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Rated 1 out of 5 stars

Ordered 2 times.. 1st time was horrible.. hours late and all wrong food. 2nd time was an even worse experience. I spent over €100 on groceries, everything came warm and melted... all dairy... See more

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Rated 5 out of 5 stars

Patricija M - exellent shopper. She was super fast and delivered everything on my list. Wonderful girl.

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Rated 5 out of 5 stars

Can’t compliment this service enough, very fast delivery, great products, saves so much of my time!

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Rated 1 out of 5 stars

Many items missing from my shop, and bad substitutions or wrong sized items picked. Careless shopper.

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Rated 4 out of 5 stars

Great a genuine lifesaver for disabled people. The only thing I would say is that if you live for example within an apartment block or something with a disability, you end up either accruing way too m... See more

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Rated 1 out of 5 stars

If I could give it a 0 I would. I have to wait around all day and the representative was no help whatsoever. Avoid and just order directly from Dunnes.

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Rated 5 out of 5 stars

Very happy with customer service and the team that is delivering groceries. If there’s any issues the customer service responds in a few minutes.

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Rated 5 out of 5 stars

Helpful on time staff are always a good sign of a stores commitment to good customer service. 5 stars.

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Rated 5 out of 5 stars

Always coming back to Buymie service! Great shoppers, fast delivery, fresh products! Saves me a lot of time!

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Rated 5 out of 5 stars

Ordered last week for first time had my groceries delivered in a hour was able to track hope to order this week as well as has a health problem great service nice person even asked if I was okay with... See more

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Rated 5 out of 5 stars

The customer service with Buyme is excellent....reply in minutes and always resolves any issues!

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Rated 5 out of 5 stars

I have used Buymie a good few times now and I find them very useful and helpful. They are great if you only want a small shopping. The staff are so friendly. I really appreciate that.

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Rated 5 out of 5 stars

An amazing service. As I have a disability the shoppers are always very happy to help. Definitely recommend this service

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Rated 5 out of 5 stars

The team is always super helpful when I need to reach out - efficient and friendly!

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Rated 5 out of 5 stars

Customer care outstanding and professional.Will reply to queries from 8am.Personal shoppers also extremely helpful and pleasant.

Company replied


Company details

  1. Grocery Delivery Service
  2. Delivery Service

Written by the company

Same Day Grocery Delivery. Groceries Delivered On-Demand in as little as 1 hour.


Contact info

4.2

Great

TrustScore 4 out of 5

742 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Would be good to have some features…

Would be good to have some features like Uber Eats
1. Able to GPS track live position of driver
2. Able to see in real time substitutions for missing food products
3. Able to select different options for food if not available, as some shoppers don’t call.
4. Able to select ‘leave at door’ option instead of meeting driver

February 4, 2026
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We really appreciate your suggestions, I’ve forwarded them to the relevant team so they can be reviewed as we continue improving the experience.

Rated 5 out of 5 stars

Highly recommended!

Highly recommended!

January 23, 2026
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

I love this app so much

I love this app so much. I am a carer for my disabled wife and our kids but hurt my back quite badly so can't walk much or lift items heavier than about 2kg so even just getting the shopping loaded into and out of the car is hard. Having it delivered straight to not just my door but my hallway, at a lower overall price than other stores thanks to the competitive base pricing then €10 off €50, €20 off €100 and €30 off €150 vouchers I get every time I shop is amazing. Being able to order up to about lunch time and Still get it same day is also brilliant. All the delivery drivers I've had were super nice and helpful, never had one who was rude or anything. Any issues with out of stock items have always been fixed perfectly with good alternatives. No complaints, been using it weekly for several months now or longer and will continue to

January 7, 2026
Unprompted review
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Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 4 out of 5 stars

Great a genuine lifesaver for disabled…

Great a genuine lifesaver for disabled people. The only thing I would say is that if you live for example within an apartment block or something with a disability, you end up either accruing way too many shopping bags or you select that you have your own bags and to bring the bags down but that never happens they always come straight to the door so they usually either bring a cardboard box or their own carrier bags and have to bring them. I am confused as to what to do at that point, sometimes I ask them to leave it at the door and they have to put the items on the floor which is fine for me but some shoppers would rather come in and help put them away if they know you have a disability and sometimes it can be a bit awkward because I dont know how to tell them I dont really want them to come into my house while im by myself but they insist out of politeness. Im not sure how to get it so they do actually wait at the car and let you bring out one of the many bags you already have. As well as that the tracker is often very inaccurate and they show up out of the blue while it still says theyre shopping which again thwarts efforts to try and meet them with one of the many bags you already have. I must have accrued like 25 shopping bags over the months and give them a way a lot !! But overall wonderful service very tailored and most of the time you will get exactly what you needed

January 10, 2026
Unprompted review
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Reply from Buymie

Hi Louise, thank you for taking the time to share your feedback with us.
We’re really glad Buymie has been such a help for you and we completely understand how the delivery situation you described can feel frustrating.

Before placing an order, you can add notes in the Delivery Instructions section in the app to let shoppers know your preferences, such as not entering your home when you’re alone or waiting while you bring your own bags. If you need any help setting this up, please contact us at [email protected] and we’ll be happy to assist.

We’ve also shared your feedback about the tracker with our team and raised a report to investigate this further.

Rated 5 out of 5 stars

Dont just complain,compliment too!

I have known Nesirin O since l started using the Buymie app.lntially there was some problems with the app but this last order went very smoothly.What is important here is that Nesirin is fantastic at keeping contact regarding shopping items( although to be honest,l am not fussy!) ,but Nesirin will look for the deals ,ask me and delivers with a big hug and smile and asks if she can carry things into kitchen for me.Thankfully despite my illness l can still manage but she is terrific.Thank you for whatever you did to make it easier for people like myself to fully understand and use these services...life changing! Thank you to the support group @ buymie,Sarah,Salphy....always cheerful and helpful.Thanx guys! Customers need to give compliments when they are needed,especially in our negatively commented upon world nowadays.! It's easy to complain but why is it so hard to say Thank you for good service?

January 5, 2026
Unprompted review
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Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

Customer service was very supportive…

Customer service was very supportive and helpful when I asked to have my delivery date changed, they delivered right on time. Highly recommend BuyMie for your groceries delivery.

October 13, 2025
Unprompted review
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Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

Great service to your door for a mere 8…

Great service to your door for a mere 8 euro lads that deliver could not meet nicer always ring you if item is not available if you want to substitute item.
Takes all the hassle out of shopping
A touch of Class.

December 12, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

Great app for shopping

Great app for shopping

December 7, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

Excellent customer service

The customer service with Buyme is excellent....reply in minutes and always resolves any issues!

December 7, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

Excellent service

Excellent shopping and packing by Magda

December 7, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 2 out of 5 stars

Worst experience yet

I gave a recent review of 3 stars but Im putting in another one. The entire order and delivery was a disaster.
The delivery was hours past the time of the booked slot, and Buymie just blamed it on the fact that the shopper had multiple shops to do. No customer should order should suffer because of another.
When the shopper finally arrived, there were wrong items and missing items.
Buymie agreed to refund the delivery fee and missing items.
I then got an email saying that I had an outstanding amount that my pre auth didn't cover. It was very high, and after adding it up myself, was completely wrong by over 20 euros. I had to get back on to Buymie, who blamed the shopper.
The total was still slightly off, so I asked for a breakdown of VAT and platform fee which are not broken down on the receipt.
Watch your receipts! Total mess this time. A customer shouldn't have to spend this much time fighting for the correct items and charge.

November 18, 2025
Unprompted review
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Reply from Buymie

Hi Christa, thank you for taking the time to share your feedback with us. Could you respond to our request for more information? This will help our team further investigate the issue, and we'll get in touch with you as soon as we have an update.

Rated 1 out of 5 stars

Unreliable. Dont use it.

This service used to be great but it’s absolutely useless now. The last 3 times we’ve placed an order, we’ve been given 10 minutes notice that the delivery slot was changing by several hours. When I reached out to customer service about this I was asked could the shopping just be left at the door. Obviously leaving meats and dairy products out on the door step wasn’t an option. Ridiculous to even suggest it tbh. Today our delivery slot has been changed by 3 hours, throwing the day’s plans up into the air which is incredibly frustrating. Booked the 10-11 slot and now being told it’ll be delivered between 2-2.30. It’s the last time we’ll use Buymie and I would strongly advise others not to use it. It’s too unreliable which defeats the whole purpose of it supposedly being a convenient option. You’re paying for convenience so when it then becomes massively inconvenient it’s time to stop using it.

November 2, 2025
Unprompted review
Buymie logo

Reply from Buymie

Hi AnneMarie, thank you for taking the time to share your feedback with us. Could you respond to our request for more information? This will help our team further investigate the issue, and we'll get in touch with you as soon as we have an update.

Rated 5 out of 5 stars

Efficient and friendly team!

The team is always super helpful when I need to reach out - efficient and friendly!

October 24, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 1 out of 5 stars

This is the second time I’ve ordered…

This is the second time I’ve ordered delivery mainly to get water for my home, since I don’t have a car and find it convenient that the app offers this service — but the water is never delivered. It’s always the same excuse that the order is too heavy and the delivery person can’t handle it.
I understand that, but as a customer, I also believe that a service being offered should actually be fulfilled.

October 23, 2025
Unprompted review
Buymie logo

Reply from Buymie

Hi Maria, thank you for taking the time to share your feedback with us. Could you respond to our request for more information? This will help our team further investigate the issue, and we'll get in touch with you as soon as we have an update.

Rated 5 out of 5 stars

On time service

On time service! Quality and reliability!

October 12, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, super convenient. Richard and the team do a great job, and the majority of shoppers are outstanding. Usually you can get same day delivery, and being able to earn Dunnes vouchers from your order means you don’t lose out. 10/10

October 12, 2025
Unprompted review
Buymie logo

Reply from Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

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