DHL eCommerce Nederland Reviews 13,243

Delivery of two parcels to my name from same webshop. One delivered at locker nearby as requested. The other one in a locker 3km away... Why not put both in the same locker? Delivery address is the sa... See more

Two things: First, their track & trace is useless. A packag ewill show that it's in their distribution centre in Amsterdam. While still there, it arrives in friesland, 200Km away. Why is there no... See more

Absolutely unacceptable. I’ve been waiting FOUR WEEKS for my package and DHL has been completely useless in communicating anything meaningful. No delivery date, no updates, no accountability. Cus... See more

I have never known such an un-professional company as this. All possible lines of contact were invalid, they offer phone support? No an automated service with limited help. Email, No the link is broke... See more

Timely clear information on estimated delivery time. Package arrived exactly when it was due. Courier was friendly. Packaging was insubstantial but the product inside was not damaged. Overall a... See more

I could not find any contact information or phone number, only chat bots. They marked my parcel as delivered, but I never received it. I opened a request, yet they insisted it was delivered without... See more

1 star is still too much. Parcels should be delivered to the parcel machine, but they always end up at a DHL distribution point, which is located in an impossible place far away in an industrial estat... See more

Crap crap crap crap company - Make you wait whole days and just don't show up - Forever dumping my parcels at far off parcel shops, instead of agreed upon locations - Heavily dependant on parcel... See more

Once again, a number of items were supposed to be delivered today, but we just received a message saying, “Sorry we missed you.” We were home. DHL e-commerce doesn’t bother to complete its tasks... See more

DHL confirmed this morning that they had delivered a parcel from BOL through my letterbox. This was not true, as nothing had been dropped on the doormat. Hours later I contacted DHL via chatbot... See more

The worst delivery agent in Netherlands!!!!! This happens almost every delivery that they are the delivery agents compared to other they have at least a 200% greater chance of delay or not deli... See more

They never ring the doorbells. They just throw the paper that customer was not home. Useless service, will never send anything again that’s being delivered via DHL Parcel/ e-commerce. Why do I order... See more

Didn’t deliver the package, didn’t even ring the doorbell but said that they missed me. What is the point in paying for delivery if they not even try to deliver? Basically scamming by stealing money a... See more

Dit is geschreven op dinsdag 2 december, geen nieuwe planning bekend. Spreekt voor zich. maandag 1 december 2025 ma 11:02 The shipment was delayed. ma 05:36 Delivery pl... See more

The most crappy delivery company ever. Says the packet is delivered. No evidence, no way to reach out, no contact support, nothing.. And the the best thing is that when you open a request to find out... See more

The courier hides his face to avoid being seen on camera and, even though I opened the door, he doesn't bring the product upstairs and enters into the system that I'm not home. Thanks, DHL. Now I'll h... See more

Parcel got [ not ] delivered to a parcel point, open only from 1pm to 5pm, no card, no doorbell, every time. Wanted to complain, got worse. I was misled by their chatbot into thinking I could esc... See more

I’m waiting on a package, there has been marked “out for delivery” since THURSDAY, which means it takes 4 days IN NL to deliver a package ? I’ve tried ALL your chatbots which is a horrible customer ex... See more

Dropped a parcel at one of their official DHL collection points in London. One week later it still hasn't been even collected from the store. No way to contact anyone to find out what's going on. Trul... See more

trash company. they lost me a package worth of 200 euros and when I opened a case they still couldn't find it, in fact they did not do anything about it, I only interacted with chatbots and automatic... See more

Absolute bottom of the barrel company. Dishonest and straight up criminals working. Fake "delivered" and "we missed you" messages, packages delayed for days and days, packages opened and contents stol... See more

Is your package being shipped via DHL? If so, you can be sure you won't receive a reliable service! The staff won't carry the product upstairs. They won't even carry the lightest product upstairs in a... See more

What a horrendous, garbage, horrible company is this. The worst employees i have met in my life. If you do not open within 2 seconds of them hitting your door bell 5 times they are beating om yo... See more

DHL Double billed me for import cost, then refused to reimburse me unless I sent them an enormous form. (F u I don't have time for that shit) We eventually agreed to keep it as credit, which they... See more

Trust pilot needs to add the option of “0” stars for DHL, they deserve it. I was expecting 2 packages yesterday and today, and both went to different service points. We were at home both days, n... See more

DHL is the absolute worst company to work with. The personnel in the customer service is lying to me and trying to fool me about where my parcel was delivered. They lost my parcel and they also have n... See more

Soo bad delivery from DHL! They never bring your package to your door. They just ask you”can you come downstairs and pick your package” and leave your package at an entrance door also they won’t de... See more

Words fail me you are totally appalling I really appreciate being lied to. I was in all day sitting right by a window in my appartment your driver never even entered the road to deliver. Yet states pr... See more

DO NOT ship with them. package stolen by delivery guy. never got delivered. no matter who you talk to, seller, dhl, everyone is just pointing the finger at each other, no one taking responsibility o... See more

Parcel collected on 24th September and due to be delivered on 25th. Message saying delivery was delayed and it would be delivered the next day. Four days later have heard nothing more. The item is a... See more

Such a bad and exhausting experience... they simply do whatever they want... they basically rob you! You pay for a service (home delivery) they don't even bother to pass by your house, and select tha... See more

Always problems with the packages Lying they tried home when you are home after just redirect it to pick-up point, you ask for delivery next day they say they couldn't and send you to onther pick-up... See more

1 star is giving them too much credit. Promised multiple days that they would deliver my much needed package. every day i see them drive by and then tell me that i wasnt home. I even told them they co... See more

nul ⭐ again instead of delivery to my adres DHL sents me a message that they will deliver my package to service point which I didint chose in the first place. I live in Tilburg Ring baan Oost. dhl ch... See more

They were supposed to deliver 2 packages to a DHL parcel machine. The machine was full, so they immediately sent my packages back to the United States. Without even consulting me. Completely ridiculou... See more

Been waiting 3 days so far for a parcel collection for an item I sold on EBay ! Called their help line who lied after lie , first day driver couldn’t find address; second day driver said he couldn’t g... See more

Who the hell is home at working hours?! And then we get punished by only being able to pick up our delivery that is already late by only being able to pick it up tomorrow, such horrible service, they... See more

DHL ecommerce has lost my big package. The security camera footage at the drop off point has recorded the DHL delivery person took away my package and now we don't know where is the package! DHL ecomm... See more

Two packages in one week: one was delayed by three days, while waiting at home to receive it, eventually managed to redirect to the service point. Second package: after one day waiting, I was informed... See more

All the time when I supposed to receive a package, I am at home, if it is dark the lights are on, and I just get a message that "oh we missed each other" then they will deliver to a service point... N... See more