Cocopup London Reviews 12,126

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product design and the high quality of the items, noting that they are well-made, durable, and stylish. Consumers also appreciate the wide range of apparel and accessories available, with many highlighting the unique and beautiful patterns. People report that their dogs receive numerous compliments while wearing Cocopup products. Consumers consistently praise the company's customer service, describing it as excellent, personal, and warm. Reviewers also appreciate the quick and efficient delivery service. The ordering process is generally considered easy, and the company is noted for being fun and on-trend. Consumers highlight that the harnesses are comfortable for their dogs and easy to adjust, ensuring a perfect fit.

Based on these reviews

Rated 5 out of 5 stars

Really happy with my purchase of Cocopups Woofmas Pudding harnesses, collars, leads, bow ties and poo bag holders. Both my dogs looked super cute over Christmas with lots of comments from people ask... See more

Rated 5 out of 5 stars

Placed well over 20 orders with this lovely little business and each time service has been 100%. Always answer emails promptly answering any queries I may have regarding sizing etc. All products are e... See more

Rated 5 out of 5 stars

Cocopup London is hands down the best dog shop for leads and harnesses. The designs are absolutely adorable, stylish, and so well made. The quality is amazing, they fit perfectly, and my dog always lo... See more

Rated 5 out of 5 stars

Cocopup design the most amazing range of apparel for dogs and puppies, so many beautiful pattern and fabric choices, which change often. My two dogs look lovely in their various collars, harnesses,... See more

Rated 5 out of 5 stars

Placed an Order back in October which went missing. Customer service was excellent though and went above and beyond and sent out another package. Amazing high quality dog collar, which is so cute and... See more

Rated 5 out of 5 stars

Discovered Cocopup London looking for a pretty harness for my daughter’s new puppy last summer. The first harness was bought in a shop but since I’ve ordered numerous harnesses and accessories online... See more

Rated 5 out of 5 stars

absolutely love all items brought from cocopup london, brilliantly beautiful designs, and amazing fit for all sizes and shapes! the quality of everything is always top notch and very durable too! my... See more

Rated 5 out of 5 stars

Love this company, amazing customer service and always fast delivery. I ordered too many items by mistake and when I contacted Cocopup they were very quick in responding and the issue was sorted out s... See more

Rated 5 out of 5 stars

I have purchased three harnesses and the associated sets for my bulldog, and she looks great in the individual and unique designs, but most importantly, they are really comfortable for my dog. Ou... See more

Rated 5 out of 5 stars

Purchased the chocolate cable knit jumper for my cocker spaniel, suited and fitted perfectly. Also fairs well even in wet weather and kept her dry and cosy. Now purchasing another for her brother who... See more

Rated 5 out of 5 stars

Literally the best harness that I've ever purchased especially for a French Bulldog because I cannot ever find a harness to fit my dogs correctly. This harness has multiple areas to adjust the straps... See more

Rated 5 out of 5 stars

Good sale prices, prompt shipping, and most of all, adorable and ample choices of patterns. Have bought several sets including for gifts. Sizing a bit difficult, since my 14 lb Danish-Swedish Farmd... See more

Rated 5 out of 5 stars

I absolutely love everything I buy from Cocopup so much that I don’t even shop anywhere else anymore. Their harnesses, collars, coats, bags…everything is beautiful and such great quality. I especially... See more

Rated 1 out of 5 stars

Purchased the large over the shoulder dog bag. It’s the worst bag and quality I’ve ever owned. Such a regret with this purchase, cheaply made, sits on your body awkwardly, the shoulder strap adjuste... See more

Company replied

Rated 5 out of 5 stars

When I saw the velvet poppy collar flower I just knew I needed to buy it for Bella. I’d previously bought the daffodil collar flower so I knew it was going to be made of high quality material and look... See more

Rated 5 out of 5 stars

I love Cocopup as a brand and have placed a few orders for my dog Dexter. My latest order was a collection of seasonal bandanas and bow-ties for Autumn which I absolutely loved. They were all on sal... See more

Rated 3 out of 5 stars

Fantastic collars, leads and I’m big fan of the bow ties and collar flowers. Coco pup london are very good on design and my dogs always look so good and get compliments by people we pass on a dog walk... See more

Rated 5 out of 5 stars

We absolutely love Cocopup products. The quality, design, and choice of materials are truly outstanding. What makes the brand even more special is the care and dedication put into every single orde... See more

Rated 5 out of 5 stars

I’ve bought several Cocopup harnesses. They offer a fabulous selection of designs which makes it impossible to only buy one. The range of colours, textures & patterns with great quality fabric & mater... See more

Rated 5 out of 5 stars

I have bought lots from cocopup, I stumbled on it online by pure accident and have become slightly addicted. The designs are gorgeous, the quality is amazing right down to the little details like the... See more

Rated 5 out of 5 stars

Hi, I have bought, several great items from cocopuplondon, for me n my pup over last few years. Ie harnesses, leads, dog walking bags & straps, blankets & mats. Etc Quality & fit Excellant. Very... See more

Rated 5 out of 5 stars

We started using Cocopup when our puppy Plum arrived. We chose the lilac colour as all her accessories were lilac/purple!! However as she grew into a very lively spaniel cross we have only ever us... See more

Rated 5 out of 5 stars

I love the range of products Cocopup offer. I purchased the walking bag for my sister to use when she walks our dog with some additional bits that can be added on. I went on to purchase some items... See more

Rated 5 out of 5 stars

I have ordered twice from Cocopup, first order was a harness bundle, which was too big, I made contact, returned bundle and received replacement, very helpful customer service and quick turnaround. My... See more

Rated 5 out of 5 stars

I have made many purchases from Cocopup and am always very pleased with the look and quality of the items. I don’t bother to go elsewhere anymore. Leads, harnesses, collars and walking bags are strong... See more

Rated 5 out of 5 stars

Cocopup provides a premium product at an everyday price. Gigi clearly feels like a happy pup with her Cocopup colors around her chest! Her gait's spry, her humor lifted, her love of walking enhanced b... See more

Rated 3 out of 5 stars

Lovely Insta and website; quick delivery however the quality of the quilted coat doesn’t wow me. The colour is a yellow cream and really the garment is not amazing quality. While “designed in London... See more

Rated 5 out of 5 stars

Really excellent company in my opinion. I reached out with some questions and they responded well - a personal and down to earth approach. Orders always delivered as expected. Tip - Wait out for s... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely love Cocopup! I’ve ordered from Cocopup a few times now and every experience has been spot on. The quality of their products is amazing — stylish, sturdy, and clearly made... See more

Rated 5 out of 5 stars

We absolutely love Cocopup London’s selection’s for our puppy Sully. What we love so much is the unique designs - lets your pup stand out !! The quality is amazing - the design, fabric etc except... See more

Rated 5 out of 5 stars

excellent service and delivery, the quality of the items are very good and stylish, we had been looking for a tartan harness for our westiefor a long time and came across Cocopup online it was just wh... See more

Rated 5 out of 5 stars

Never used this website before and after seeing products on Instagram I made an order. The items arrived quickly and are of great quality. The accessories for dog collars are super cute and love the m... See more

Rated 5 out of 5 stars

Cocopup have a beautiful range of harnesses, leads, bags, drying robes.. Our dog loves them, and we genuinely let her choose which harness and sometimes bows she wants to wear for walks (she nose... See more

Rated 5 out of 5 stars

Both sets I got from cocopup were amazing, I couldn’t find a harness that would fit my dog as she’s an awkward size but cocopup fits perfectly and the designs are beautiful. Going forward I will order... See more

Rated 5 out of 5 stars

My cockapoo has 4 Cocopup harnesses and I now don’t buy from anywhere else. I absolutely love them! The harnesses are really easy to put on and are really nice material which doesn’t irritate my dog.... See more

Rated 4 out of 5 stars

Loved the design of the dog collar and lead red tartan ..,however disappointed with the poo bag as the zip on it was white not black as advertised on the web site which stood out really bad . Contact... See more

Rated 3 out of 5 stars

I've ordered twice from this company. I did order some discounted item, collar,bow,bandana. I glad tgey were discounted because I woukd if been disappointed otherwise. Not neatly packed ,just in a... See more

Rated 2 out of 5 stars

I’m actually not happy with my order. The duties and fees were not clearly communicated at checkout, so having to pay an unexpected charge upon pickup was frustrating. The UX could definitely be m... See more

Company replied


Company details

  1. Pet Store

Written by the company

Your dog’s instagrammable, everyday wardrobe 🐶 Ultimate dog parent accessories featured in Vogue & Glamour.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love the cocopup products

I love the cocopup products. Worth every pound/ dollar ( I am in Australia) . The shipping is quick, the products are well made and our little Bailey always gets comments on how cute she looks. Highly recommend❤️

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Their website is user friendly; the items are always great quality and the customer service is great too! Plus my dog looks cute all the time 😉

November 5, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely design

Lovely design, good strap. Personally would have liked the pocket to be bigger as cannot fit my phone in there or my keys.

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

Nice designs but disappointing support

I bought a collar from Cocopup and unfortunately my dog chewed through it quite quickly. I understand dogs can damage things, but I was a bit disappointed with the durability.

When I contacted customer service, they basically said that’s what dogs do and didn’t offer any refund or replacement. I wasn’t expecting anything major, just a bit more understanding or goodwill.

The designs are lovely, but sadly this experience has put me off ordering again.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Penny just loves her new Harness!

It was great to get the harness I ordered. Penny is very happy and proud to be wearing it, and she says it is comfortable! LOL
Seriously, It is well made and looks great. we have gotten plenty of compliments.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Just gorgeous!!!

I bought the most gorgeous items, a dog crossover bag, a poo pouch and 2x bandanas and they were all such great quality! The packaging was lovely, the colours were exactly as shown and the quality is fantastic! Will 100% continue to use this company 😊

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

I loved what i received and everything…

I loved what i received and everything was great quality! I will order from here again but i did notice that shipping/tax was an additional $40 to my total. This made sense since of the distance of travel but something to keep in mind for next time. Regardless, love the products and everything was adorable (:

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Our dog Lola grew so fast in her first…

Our dog Lola grew so fast in her first year, the coco pup harness was great for adjusting whenever we needed to give her some more room. Easy measurements to follow when ordering. And the matching accessories are adorable!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Great selection of harnesses, quick delivery and beautiful product.
Slightly more pricey that other brands I have purchased but the quality has been unmatched. The sizing guide is perfect and as a result the only harness that hasn't choked my dog when she has pulled on the lead.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience

5 star experience. Brilliant customer service.

I ordered a harness bundle that was unfortunately too small. I contacted the team and returned the item. I was helped every step of the way to exchange for the correct size.

No hassle, friendly service. Could not recommend highly enough.

Received replacement items today and the quality and size is great.

Will definitely purchase again from cocopup.

January 5, 2026

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