Dyson Deutschland Reviews 63,584

I have purchased the Airstrait. Absolutely amazing tool, for my hair is just perfect. Unfortunately the delivery has been delayed by almost one week by DHL. The assigned delivery day was missed 3 time... See more

The battery does not allow sufficient time to clean my 60m2 flat at once but otherwise it works fine.

I paid extra for personalization, but Dyson engraved the wrong initials on my box. The mistake is permanent and cannot be corrected. Dyson refuses to replace the box or offer fair compensation, o... See more

This is what I call true customer service. You genuinely feel cared for, and that’s rare these days. After my recent interaction with Dyson’s support team regarding one of my devices, I’m now even mo... See more

Dyson hairdryer has a temperature that will not burn your hair and it's super powerful. I regret that I did not buy it sooner. It is a small change that makes my life quality better as I wash my hair... See more

We bought a Dyson V15 Absolute about 2.5 years ago for around 600 euros directly from the manufacturer. About three months ago, the vacuum cleaner began to switch off repeatedly right after being t... See more

It was good I have a new hot and cold because the other was broken but when I had a problem with DHL and I tried to called I had to wait 50 minutes and den it was saying 40 minutes and den again 50 d... See more

Final update: the damaged piece was sent free of charge as per warranty regulations. Update 1: after expressing that the solution proposed is not really a solution because the warranty is... See more

Yeah no the only good thing about it is the diffuser, it is heavy and gets super hot even at the lowest temp setting. Its a great hair dryer but definitely not worth the price my other hair dryer lite... See more

Our vacuumcleaner's laser part stopped working after 2 years and when we wanted support from the customer service to repair it , they asked to charge for 125 euro which is actually the same amount of... See more

All went smooth and the customer support was amazing. In the end the product was defective but within a day ( it was Sunday) I had a replacement arranged :)

Ich habe einen Dyson Hot and Cool purifier formaldehyde gekauft. Nach 2 Wochen defekt. 5x Hotline Kontakt. 3x Ankündigung-Lösungsvorschlag innerhalb 48h. Es kommt gar nichts. Dieser Support verdient d... See more

i had a Phillip hairdryer before, i didn’t know that my hair always became a bit blown up was not necessarily have-to-be; immediately the first night using dyson, my hair felt immediately different, i... See more

Ordered a new vacuum cleaner but got a used one. Then I asked for the exchange, and it’s been 3rd week and still have not got my exchanged device and their is no transparency what is the delivery stat... See more

I have been waiting to process a return since mid December. I have ordered the same item twice both times came broken, partly assembled, and either missing parts or broken parts.they were used and th... See more

Very good hair straightener, beautiful curls, volume, fast and easy, I always take care of my hair but now it takes me much less time. My smart purchase. Thank you for the speed and service. Derek L

It is a great purchase. Very light and handy. I didn't think I will like the light indicator, but I love it. It shows all the dust on the floor. I use it in auto mode and it gives around 40-45mins of... See more

I sent my device to Dyson for repair on May 7th. They promised it would be fixed and returned within 5 working days. Weeks have passed, and I still haven’t received my device — or any real upda... See more

I sent my device to Dyson for repair on May 7th. They promised it would be fixed and returned within 5 working days. Weeks have passed, and I still haven’t received my device or any real update... See more

I still havent received my product. The customer support is absolutely of no use or help, giving me AI generated responses, said my case is escalated and will get an update in 48h. Have I got it? No.... See more

I tried to book a service for my vacuum cleaner today. I had to write my issue 10 times -no exaggeration- to 5-6 different agents. It is either their system or work ethic that is 100% corrupted. I am... See more

We have been Dyson customers for a while (Vacuum Cleaner, Hair Dryer and more) and I recently bought the lightcycle. First time a product didn't work well. However, since then the customer service... See more

One start is a generous offer! The worst customer service I have ever experianced, they are rude, they do not speak the language (and the translator AI does not give understandable translations), but... See more

V12 slim motor broke after 2 years. Ordering a replacement part through the Indian customer support is complete ass. First time the order was cancelled after 10 days due to "technical error". Still wa... See more

Terrible delivery time. No informations online (still says 1-2days) been waiting for two weeks now and the product is definitely going back (because they do not let me cancel the order) That’s what yo... See more

Worst customer service ever! I have purchased a vacuum cleaner, they have sent it with DHL and... it is gone! Delivery status is not changing for 2+ weeks now and customer service tells me to return t... See more

DYSON CZECH REPUBLIC - BUT I CAN SEE ITS A GLOBAL ISSUE .The worst experience I ever had with any warranty claim . Customer service is outsourced and for 6 months now they are telling me that they ord... See more

I bought a Dyson expecting quality not only from the product but also from the customer service. Sadly, that has not been the case. After my device stopped working, I contacted support and was to... See more

Bad experience the whole way. I bought a Dyson Airwrap as a advent present for my fiance, I made the purchase directly from Dyson the 24 of November and after the send me the wrong model it took 3... See more

I ordered a dyson but couldn't be delivered by DHL, DHL lost track of the package and they didn't wanna refund me nor send me a new one. Since price has increased they didn't want to offer me same pri... See more

Just an awful experience ever! I placed an order on the site, for which funds were charged, and then it was canceled, the funds have not yet been returned! (more than 14 days have passed). Then I p... See more

purchased my Airwrap 10 months ago. After only 6 months, one of the brushes started to deteriorate and became unusable. Since then, I have been waiting for the replacement part to be back in s... See more

After three months the roundbrush melted and the dyson broke. It's been three weeks since i sent it in for repair and all i hear back (when i call) is: we don't know why it's taking so long, but we ca... See more

I order my vacuum Dyson 30.11 And today is 21.12 and i still don't have my vacuum, first one week till Dyson send my vacuum (but Okey it was purchased at black Friday I understand) but UPS delive... See more

Eventough Dyson claims to refund you in 14 days, that is not the issue. It has been almost 2 months by now, I have contacted Dyson multiple times, but all I got was that some teams are on it and that... See more

It was really difficult to get in contact with Dyson, except by telephone. Dyson is not global or even European oriented, there is no cooperation between Dyson in the different countries. I wanted t... See more

My Dyson v15 battery has stopped working. After some moment there was a smell and smoke was coming from battery. I had to throw the battery out to avoid FIRE at my home. When I called and wrote... See more

The customer support is pathetic. I have not received my parcel it’s been a month. Contact customer service 5 times, they were not at all supportive. I requested the money back , still no confirma... See more

I was waiting for 3 weeks to get it delivered. Support told me it's out of the stock. Nothing was said on the website during the order. If I had known it, I wouldn't have ordered. The product overal... See more

Dyson v12 - don’t buy it. Producer have no accessories since months for that. You can buy something in eBay - used. Accessories for v15 have bigger pipe so not suitable. Well done Dyson, well done :/

I am writing to express my disappointment with the customer service that I have received this past month. I reached out to your team requesting assistance as my Dyson was not working. Expl... See more