It started with disappointment about the product and then technical difficulties with returning the product however Jessel at EGO customer services came to the rescue. We emailed back and forth about... See more

1st and last time customer. Purchased 2 dresses for my birthday, quality was good but dresses were too large. Attempted to initiate return within allowed time and the system didn't recognize my orde... See more

I have had a really positive experience with EGO. Despite my next day delivery package getting lost in transit and never receiving it, both George and Jessel have been super helpful via email and extr... See more

I have been buying from Ego for years now and it honestly feels I’ve found myself a gem. The prices are so so cheap but the quality is fantastic similar to higher end brands. The clothes are beautiful... See more

The returns policy or should I say how long it takes to get a refund is beyond ridiculous! Same response from customer service, returned 3 items, confirmed they’ve received the goods and they’ve proce... See more

2 of my items were missing, I contacted them straight away showing all the evidence. One side of my package had been slit open and re-taped. But they found ‘no evidence of tampering’ provided me with... See more

it seems recently EGO has been having serious issues with Evri. Perhaps packages with ego branding are being stolen or they aren't labelling orders well enough. I've tried to order a pair of boots TWI... See more

Awful customer service- half order was missing and would not sort- avoid! 2 out of 5 items arrived in a parcel which was clearly too small for all 5 and had either been left out on the warehou... See more

I love this brand… I’ve ordered holiday bits which are very good quality, look stunning and you can’t get on other websites so you know your outfits will stand out. Delivery is fast and returns proc... See more

Items dispatched late had to chase. Then faulty items received, terrible quality, submitted for faulty item return with photo evidence but no reply. DO NOT SHOP HERE go direct to DHG they have bet... See more

Brought a gorgeous tracksuit , very good quality and well worth the money, however when arrived , I had a problem with it and so contacted customer service and Jane was very very helpful, they were so... See more

I was worried as I couldn’t find my confirmation email to check my order and when it should arrive as it was for my birthday. I emailed and Taylor and Selena responded very quickly to my emails and qu... See more

I had an enquiry regarding a purchased parcel from Ego. Within minutes I got an instant reply and spoke to Angelique. They were very understanding with my enquiry and dealt with the matter immediately... See more

Bought 2 products. Both great quality however a jacket didn’t fit. Started the returns process and received my money back super quickly before I could even ship out the parcel! Ran into some issues sh... See more

I can full heartedly say this brand is all around amazing. The clothes are great quality, reasonable prices- but what stood out the most is their amazing customer service! I had questions about my del... See more

I have been ordering from Ego for many years, first time contacting customer service due to a fault on some boots….OMG response was so quick!!! Rectified within 2 hours and a new pair is now been deli... See more

I've been buying from Ego for a while now and what I do appreciate is their choice of courier, it gets delivered early in the day and I've never had an issue with lost parcels, like other companies s... See more

Returned my items and the are stating they haven’t received the returned parcel when I can see on tracking information they have!!! They even have disputed with tik tok what is laughable!! I have gone... See more

I’ve had multiple emails to send the refund money back to reveni, i’ve been sent incorrect bank details or the money has bounced back. I’ve emailed multiple times to get an alternative payment link to... See more

Paid extra for next day delivery on a dress ordered December 28th because they advertised NDD for orders placed before 7pm. The dress never showed up. After constantly chasing customer service, I was... See more

If I could rate this a 0 I would. I requested to return an item I was unable to wear over christmas. I did not return the item however as I went through a very traumatic event which prevented me fro... See more

Terrible shop - ordered off here 4 dresses in different colours and kept one that I liked, returned the other 3 to be met with 3 rejected refunds saying they were either not received or in bad conditi... See more

Poor customer service. Bought a dress - it arrived and looked completely different to the picture and also had a tear at the seam. I spoke with customer service about this and was only offered 30% re... See more

Do not order from this company if you live outside the UK!I never write reviews but this is probably the worst shopping experience in my life. I ordered a dress back in December and paid a lot for ove... See more

Typical UK online clothing business. Charges a fortune €13 to return items by post and then refuses to refund after several emails enquiring about the refund, only to be told there was scent off the r... See more

Ordered a few items for Christmas for my daughter returned 3 items in packing and unworn now getting bombarded by Reveni saying I haven’t returned within the policy I selected instant return and did... See more

Worst customer service ever. Multiple people jumping into an email chain without actually reading it properly. Parcel lost by courier which one member of staff has confirmed yet no refund processed.... See more

I have never been so shocked at how a company treats its customers. I paid for an items return for a refund and then they accused me of having make up on a product without sending photos. I asked for... See more

Having bought my daughter a brown bomber jacket at the end of November for Christmas, I tried to return this on Christmas Day as it was far too big, only to be told that it's not allowed to be returne... See more

I’m utterly disappointed in Ego. I returned a dress that I didn’t even try on due to my original outfit coming on time. To receive a response email a couple days later saying they could not process... See more

Avoid like the plague. Ordered boots, they didn't fit so returned them the very next day. Have spent the last month chasing a refund, hearing different people tell different lies, try blame th... See more

Really disappointed in myself that I didn’t seek out reviews before ordering from this company. Knitwear quality shocking after one wear/one wash (as per label care instructions) trousers have holes i... See more

Don’t purchase from this company!!!! I returned two items over 5 weeks ago now, and still haven’t received any update as to when I will be refunded. After 27 emails back and forth they still aren’t pr... See more

Paid for next day delivery. Took the money didn't deliver. Zero response from their customer service just a sorry email we aim to get back to you within 2-3 days! No tracking number given but em... See more

Horrendous experience. Tried to contact on multiple occasions then just get a reply from “George” who is clearly a bot. Then end up speaking to different people who ask me to repeat my story multiple... See more

Sizing terrible alongside poor quality material , Returned first dress took 8 weeks for refund . The refund only came when I sent them the tracking number , You have to chase returns or they don’t... See more

I ordered a dress on thursday morning paid next day delivery as needed it for the following monday. It is now sunday, everytime i contact customer service im told it’s been sent today. I still have n... See more

Lovely staff member Max, unfortunately evri delayed my package, by as I paid for next day delivery, ego refunded me my shipping costs, despite it not being their fault. Well dealt with and had a reply... See more

I like shopping with Ego but there are some things that needs improvement for your customers. I dislike there is no 1 year next day delivery payment plan/fee. There is no free delivery if your pu... See more

I ordered two packages nearly two months ago and still haven’t received anything. Customer service only repeats that the orders are “in transit” without providing any real information. I want to know... See more

I bought four pairs of sliders and all were beautiful, except one pair that didn’t fit quite right and I wanted to return it. I contacted EGO by email and within minutes SELENA the advisor, offered... See more

Ordered few items and send some of them back. They said they never received one item and was bombarded by Reveni to pay. I politely asked to investigate the parcel weight I sent out and what it was ar... See more

Not a great experience. Paid for premier next day £9.99 delivery, didn’t receive the items the next day, was 2 days later, then was missing at them. Did eventually receive a refund. But then had to... See more

Delivery was great I recieved it next day as requested, the products were great and good quality. I ordered multiple sizes so needed to return. I was worried about the return service as I hadn’t used... See more