Lyndsey Jones

Having bought my daughter a brown bomber jacket at the end of November for Christmas, I tried to return this on Christmas Day as it was far too big, only to be told that it's not allowed to be returned now. This is just so wrong given that most other retailers allow additional return time over the Christmas period. Had I known this was the policy I would never have ordered anything during black Friday weekend. The website/app should also flag this when ordering! Why can't we return items bought as Christmas gifts?

Tried to contact this company since placing my order a few days ago. The email is invalid and the mobile phone number given is switched off all the time. Sent a text but no reply. Will be raising a chargeback via my bank as no confirmation email either.

I'm really struggling to get a response to my emails/form submissions relating to a misplaced parcel (Evri have confirmed it's missing). I had an initial response but it was for the wrong order. I then supplied the tracking reference along with order details but have heard nothing since. I'm just after a replacement or a refund if the item is no longer available. My daughter needs it for next Saturday so we're running out of time :-(

Really annoyed as just noticed we’ve been charged premium delivery. This appears to have happened when I amended the delivery day! It would appear that the system automatically amends the delivery window too and it’s too the most expensive one. So annoyed! Ice now cancelled my subscription and will not be renewing again as I’ve done previously:

UPDATE: sorted yesterday with full refund. Giving 4 stars due to the fact we could book in the first instance. Kudos to everyone we spoke to though who were really helpful. It took a while but that seems to be down to the process as opposed people.

I feel a bit bad writing this as the staff I've spoken to regarding the issue have been very helpful and polite. However, we have still ended up with a holiday that we can't go on as we won't be allowed on the resort. To cut a long story short (as possible), we left booking late (8th August) as didn't know when our son and daughter would both be available to travel. We got confirmation last week that we could go for a week either 12th or 13th August so booked a hotel that we all agreed on in Negril, Jamaica. When booking online we entered the age of my daughter who is still classed as a child as she's 17.5 years old. This was done during the room section of the search. We were very happy to find that rooms were found for us and we picked seats on the plane and checked out. Whilst the payment went through, an error occurred and a message displayed asking us to call TUI, I called and the agent was really nice and booked on our behalf, this payment also went through but we were informed the first one wouldn't be 'settled' (so ok with this). Anyway, all fab and we started packing. However, we weren't sure on dress code so joined the hotel's Facebook page to find out. On here it was apparent that the hotel was adult only. Now, we've done adult only with TUI last year and this was fine but we did wonder so called up. We were told it would be fine but asked them to contact the hotel and get back to us. My wife decided to email them herself and got a response back saying it was 18+ due to insurance issues and that we would be turned away. Too late to call last night so we went to the shop today. The lovely lady dealing with us confirmed that the system should not have let us book this and that she would escalate and we'd get a call back today. She suggested that we should be eligible for a full refund or amended booking. We want a full refund so we can double check next time before booking (and so we can book at our own pace as opposed to on a call). Anyway, no call back today :-(, We now have 2 days to sort a refund so that we can book our holiday. Hopefully this will be possible but it really should have been sorted today as this is not our fault.

Please double check the hotel's age if you're booking an adult only hotel. Yes, most are 16+ but lots aren't. The system should also have alerted to this at the point of adding the age when defining room selection (agents should also be aware - no obvious on the site mind). Surely all that is needed is a back end check to compare 'hotel required age' with age entered.

Fingers crossed this will get sorted tomorrow! I will update post accordingly with outcome Just worried that we are running out of time booking one and that the hotel/flight seats won't be freed up for someone else the longer this takes!

Whilst I'd love to give the company a 5 star, I can't as I specifically ordered the Large Seafood Box as it said it included some sort of shell fish. This was not the case however and Dad was very disappointed with his Father's Day gift as I'd said it was going to contain shellfish of some sort from Cornwall. Having questioned it I was given a valid reason for not receiving mussels but there are other shellfish aside from mussels. We'd have waited an extra week if asked about this as Dad really wanted some fresh Cornish shellfish given we went every year when young and he used to get it fresh off the boats. The box description specifically states a form of shellfish will be included too :-(

Wow, wow and wow again. Ordered my Dad the Rare Cheese Box for Father's Day and we couldn't be happier with the box. Lovely selection and amazing customer service. Following a slight issue with delivery, all was sorted within a few hours and Dad is enjoying the lovely selection of cheeses and accompanying crackers. Will definitely be booking the Cheese Afternoon Tea and recommending to friends.

Whilst I love giving people/companies the benefit of the doubt, on this occasion, I'm sad to say that my daughter has had a bad experience. She returned a top that was too small late December and she got an email on 4/1/25 stating the return had been received and would be refunded within 'several days'. She'd asked for a store credit as opposed to a refund so she got the full amount. As of today this is still not on her account. She has emailed to ask about the refund and even 5 days later is still waiting on a response (that's not automated) so at least she knows when she can expect the refund. She's only 16 and doesn't have a job so is eager for the refund so she has some money to buy something else. I was a little annoyed by the automated email as it alludes to the fact that if you send multiple emails your query may go back to the bottom of the queue.

++ Update 20/02 - received a response to email and refund has now been issued so don't need to contact my bank. White Fox explained post Xmas returns were high, hence my wait time. All good now though. ++

I'm having a similar issue to a few other on here in that I got a pair of UGG boots as a 50th birthday present and after wearing them occasionally for 6 weeks, they split down the seam at the back. I contacted Oxygen Clothing at the beginning of January and have had no updates since. I did chase myself only to be told they'd 'contacted the supplier'. Having contacted UGG myself they've asked me to send all the correspondence and pictures as they are now looking into this too, from their side. In the meantime, I've asked for advice elsewhere with regards to what I'm entitled to as a customer and it would appear that Oxygen Clothing should be either issuing a refund or replacement whilst dealing with UGG separately. It's now got to the point where I'm going to contact the Ombudsman as I have a feeling from reading other reviews that I'll get nowhere by just chasing Oxygen Clothing.

I'm just gutted that I haven't had warm boots to wear during the cold spells that we've had! I've also had many pairs of UGGs over the years and never had an issue.

The buying process and test drive with Jack was great but the after sales experience was appalling! We went to buy my son's first car and he was financing this himself and was really keen to pick one right for him. As he hasn't yet passed his test we advised him to get one with parking sensors and Apple Car Play, which we thought would be useful going forward. We found a lovely car that suited. Having picked it up we realised that the parking sensors did not work and we could not find settings for these either (still ok if retro fitted mind). Rang the Service Desk and got through. We were asked to bring it in for a day and they'd sort it out. It went in for 2 days in the end and I collected it but stupidly didn't check the sensors before leaving the site. I sort of guessed it hadn't been fixed when I saw everything that had been in his boot on the back seat. After testing it by reversing into our hedge, this was confirmed. I then called back multiple times and was promised call backs etc. The Customer Experience Manager that replies on here also promised to call back this Monday but that didn't happen either. Having given them 2 more days with no response, I've decided to post on here.

I've booked my son's car in with a reputable garage next week to see what's up with the sensors. Depending on the outcome I may raise a case with the Motor Ombudsman as I have the original spec and proof of calls etc. It's a shame it's come to this as I'd have been more than happy to wait a week for them to fix the said sensors. All I wanted was for my son to get the car he's worked hard for!

Our shower pump stopped working yesterday and was emitting a terrible burning smell. Unable to call yesterday, I called first thing today. I would say I'm a very amenable person and I don't like confrontation of any sort but right from the off I knew the guy that was supposedly helping was doing his hardest to ensure that my pump was not covered under warranty (challenged everything I was saying etc.). Anyway, I took pictures as requested and was told that 3 minors or more in the installation would invalidate the warranty. I took the photos requested and went downstairs whilst I was put on hold. Lo and behold I then got asked to take one of the tank. I was then put on hold again and told that this picture showed a 3rd minor which meant my pump wouldn't be replaced. He advised my plumber had fitted the existing pump incorrectly. I asked for an email detailing what was wrong and explained that we currently have no working shower, we have 2 adults and 2 teenagers in the house and we don't have a bath so what are my options? To get someone to fit one correctly was the answer. These things don't come cheap either, not for a half decent one! Anyway, I've since spoken to my plumber who has advised that 2 of the points raised aren't correct so I will be contacting Salamander again.

I'm 50 this year and I can honestly say that until today I've never got upset when calling a company's customer service team.

Thanks to Holly for actioning my daughter’s refund in a very timely manner after I queried the return.

Absolutely fabulous company. Furniture is first class: beautiful, solid and well made. Customer service is also the best I’ve experienced in recent years and every email was answered in a timely manner, even during non working hours. We ordered quite a lot of hand made furniture for our new home and they accommodated my request to get the essentials i.e. beds and dining table delivered for Christmas, updating me regularly on the progress. In fact, every item ordered ended up being delivered in time!

The furniture is absolutely wonderful and everyone that sees it has commented on how sturdy it is. Even the delivery guys commented that it was ‘furniture for life’ when they were carrying it in.

Will be recommending Modish Living to friends and family.

Over the Christmas period I purchased a Mercedes A180 from Motoropoint and upon getting home realised that the off side front tyre had a very low tread and was really worn around the outside. It was so bad that I had it replaced the next day but didn't raise it at the time due to a family emergency. I've since raised it as I felt that paying £19,000 for a car, I should expect the tyres to be roadworthy. I was told the following: 'All tyres were noted in Motorpoint standard, however the 2 front tyres were changed after this inspection due to a low tread and replaced with 2 new tyres added to the front of the car'. This was not the case though as only the passenger side had a new tyre. I was asked to get a copy of the invoice from the tyre company which I did but was then told that unless I could prove what the tread had been when it was replaced then they could not reinburse me. Needless to say I was rather upset about this and I will now think twice before buying from Motorpoint again. I must add that this is the second Mercedes purchased and I had absolutely no issue with the last car I bought from there 2 years ago as it was obvious that that one had been given a thorough once over before I picked it up. I'm just annoyed that after 2 days of emails and getting proof that the tyre needed replacing (and more importantly proof that it had been identified as needing replacing by Motorpoint) I was told there was nothing that could be done!