Guardsman UK Reviews 6,289

David, from RnR Furniture repairs came to our house today. David worked extremely hard whilst staying professional and approachable. We won't hesitate to use him again, it's a pleasant change to ha... See more

Had a prompt reply to my email, actually had someone ring me to arrange a convenient time instead of messaging/email. A lovely Man came round who was so knowledgeable, did the offending stain and gav... See more

Comms was excellent. Contact was made quickly after request for repair. It was easy to rearrange date due to unforeseen circumstance for us. Arrival was prompt. Service was efficient without judgement... See more

Logged a repair with guardsman between Christmas and new year. Got a call from Ben Monday 5 January For a date confirmed 10 days later to come and complete the job. Had to text back to reschedul... See more

Be careful where they offer you this insurance. I advise you not to take it; they don't take responsibility for anything. I was scammed by DFS. I bought some sofas with a ten-year guarantee from this... See more

Darren came to repair our sofa and we couldn’t be happier with the service. He was very friendly, extremely informative, and took the time to explain exactly what needed to be done. He kept us fully u... See more

Very swift correspondence with the claims department, an expert from 'The Guild of Master Craftsmen' called John dealt with our case to repair the surface of our leather suite due to dog scratches. Hi... See more

I had a mishap with our leather sofa - in cleaning the tumeric stain the top layer of the leather finish peeled off in a couple of patches. Thankfully we were insured with Guardsman and after getting... See more

Very good service from start to finish. Didn’t expect a repair to our leather chair to be achievable. Thankfully the technician was superb. Assessed it on his first visit, ordered what he needed, the... See more

They came and redid the seat cushions on our settee as they were fibre and had shrunk a lot causing a very lumpy and uneven appearance. Measured them up and weeks later came with new foam ones instead... See more

Had a call out due to staining on my sofa, the stains wasn’t removed, requested for the policy to be cancelled and refund for the remaining period to be told I couldn’t get a refund due to having 1 c... See more

Cat scratches, Stains, Recliner mechanism loose.... these are the things that Guardsman insurance has refused to cover in our case. We have FULL policy and less than a year into 5 yr ! Via H... See more

After finally being able to contact Guardsman by telephone the service from then was excellent. The person who came to firstly view the sofas explained what he needed do and took his time checking the... See more

Very professionally handled from start to finish. Prompt response, I was kept informed all the way. Technician arrived right on time and fixed the problem quickly and without fuss or mess and was soon... See more

Michael was very helpful and understood our concerns regarding our leather sofa he put us at ease and was able to repair our leather sofa and done a expert repair of which we were very happy with a... See more

The Claim form was very easy to complete, including adding the photos. A technician visited promptly, assessed what needed doing, explained the cause of the problem, and how he would repair it. He als... See more

My sofas had become damaged .. I made a claim online and within 2 days guardsman had sent a repair expert to my home .. the finish was fantastic.. U simply cannot tell that any damage had occurred ..... See more

I cant remember the exact date in November 2025 but the Guardsman gentleman was lovely. He rang me to arrange an appointment and gave me his name and told me he would be wearing an ID badge ( which he... See more

Hi Emmet was with me Monday and did a super Job on cleaning my Couch. so professional and Friendly Would highly recommended Emmet He couldn’t have being more helpful Margaret Allen

Representative attended, further damage chair by jamming the zip and did nothing to repair anything. Took away the broken battery pack having said a new one would be sent out and heard nothing more.... See more

After two weeks, Guradsman company sent two persons to inspect the sofa. They said they were independent and usually worked at a poultry farm, not experts in sofa materials. They only weighed a few c... See more

We have 4 seater L shape sofa. In a year time middle seat foam cushion became flat. After inspection from Guardsman it was replaced with new one. But still not as firm as it's other two side cushion... See more

Extremely slow and poor process for sorting a claim. Submitted a claim on 21 August, still not sorted till now. They haven’t requested the required parts yet and no time frame given for the whole proc... See more

It took a couple months to actually get someone out, I needed the whole sofa cleaned as it got a bit grubby from moving house which they refused to do, and only cleaned one cushion but by this point t... See more

Repair took 2months to complete which was very inconvenient as the recliner was stuck in the extended position for this whole time. The repair only took 10 minutes once they had the correct spring. T... See more

Dreadful Company. Total rip off. We submitted a claim for scratches caused when our cat was startled and sent in photos as requested. A man came out to repair but said he needed to order materials to... See more

A very rude “technician” came out to review the cat scratching pulls on my sofa. Guardsman have rejected my claim as they believe it was clearly a build up of damage over time, when in fact the da... See more

I have been waiting for over two months after contacting Guardsman for a repair, and until today, no one has reached out. Not a single technician has called me. Every time I contact customer care,... See more

Logged two sofa repairs with Guardsman back in October, one stain and one tear. A technician was sent quickly and smoothly but was only capable of removing the stain. Have chased up the outstanding re... See more

Initially I felt it took too long to get an appointment arranged. This may have been in part to me providing an incorrect mobile number, however the process of having to log into a portal and then fin... See more

Absolutely awful customer service by them and took me almost 2 hours and 4 phone calls to get a claim in due to the website for claims having a glitch . The tone of the agent was awful . The fact that... See more

Shocking customer service. Had their policy to cover my sofa purchased from Furniture Village and 4 years in to the agreement they refused to cover stains on my sofa which were caused by my dog. Made... See more

Great service once got past claim form ! Quick to be in touch understood problem from claim form and photos sent. Quick to organise a date to come out which was Quick too technician that came out wa... See more

Darren did a fantastic job on our sofa recently. The foam had gone slack and was causing back pain and discomfort, and the frame had dropped slightly. I'm so glad we took out the protection plan with... See more

Appalling service. 2 recliners purchased from DFS - both developed the same fault. Raised a claim in February 2025, and a technician came within a week to inspect the chairs. He confirmed the fault, a... See more

Terrible experience. Nobody is ready to listen and understand your own side only their's matters.They dont meet up to what they say, I just believe is all about the money After payment nothing happen... See more

What can I say about guardsman? Delay Delay Delay. I’m convinced their processes are designed to make you give up and forget about the claim. We started our claim over 12 weeks ago and we still have n... See more

Contacting Guardsman to make a claim was straight forward enough although it took 3-4 months to obtain the spares. The repair man Alfie was informative prior to visiting with expected date of arrival,... See more

Arrangements made to visit via telephone. Engineer arrived at expected time, fully understood the issue. Made every effort to fix problem. The problem was resolved. Reassured that if the issue returne... See more

I have to say, Guardsman were very quick to respond to my request. John, the gentlemen that came out to assess the damage to our leather sofa was very polite and understanding. When John got the... See more

Very disappointed, my issue hasn’t resolved. Cushions of my sofa become soft and very low, sofa is not comfortable anymore after 3 years and this is not acceptable. I contacted with DFS but as I have... See more

We have been absolutely delighted with the way in which Guardsman treated our claim when we accidentally stained our sofa. Once we reported the problem Guardsman quickly set to work. We received a tes... See more