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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People have expressed concerns about several aspects of the platform. A significant number of consumers are dissatisfied with the website and the prices. Furthermore, many reviewers report negative experiences with payments and the level of contact they had with the company's support team. Consumers have mixed opinions about the products offered. A number of reviewers have also raised concerns about scammers on the platform and the lack of action taken against them. Some users report their ads being removed without explanation, even after paying to have them featured. Others mention difficulties in contacting customer support to resolve technical issues or request refunds.

Based on these reviews

Rated 2 out of 5 stars

Not bad if you’re a buyer, but trying to sell stuff is a nightmare. Constant “is your item still for sale” messages from people who never reply when you tell them, or worse still, people who negotia... See more

Rated 2 out of 5 stars

Looks like Gumtree following Ebay and "messing about"with scheduling seller payments and also wanting to charge "Buyer Protection" fees.Thats if I read their email correctly.They should learn a lesson... See more

Rated 2 out of 5 stars

Not even a poor man’s e-Bay. Seems to be used by time wasters predominantly who ask “is it still available” followed by radio silence or “what condition is it in” which is followed by radio silence wh... See more

Rated 4 out of 5 stars

We like Gumtree overall and sell quite a few bits & pieces on there, however, we believe it has two MAJOR flaws. 1. If someone does not show up, in order to warn other sellers, we will give a 1* rev... See more

Rated 2 out of 5 stars

Can sometimes be good if looking for low value items & furniture but don't bother hiring any men to do work, I booked in a painter & decorator...had to wait 3 weeks, cleaned up the room... See more

Rated 2 out of 5 stars

Used Gumtree for years and it was fine but since it has been ‘ updated’ it seems glitchy and awkward to use it was fine before ! This isn’t Gumtree’s fault but I must add that looking at cars on t... See more

Rated 1 out of 5 stars

I'm a private seller, selling a car I've owned for 10 years at a low price. Other than one problem I declared that would cost £100-150 to fix it was a good car in/ out running well. All I got was ag... See more

Rated 1 out of 5 stars

They block my genuine car advertisement without any reason, with no support or response, despite several attempts to reinstate it. It has been a week so far. I have paid for a few additional options,... See more

Rated 3 out of 5 stars

Unfortunately there are a lot of sad idiots who message and ask if an item is still available and you never hear back .and a lot of scammers who say they will transfer money even without seeing the it... See more

Rated 1 out of 5 stars

Absolutely crap and no customer service or support available, all the links on the email they sent me don't exist and there's no way to challenge an item they remove because they think it violated the... See more

Rated 5 out of 5 stars

Such a great free platform, I get so much stuff from there or give away so muc I no longer need. I think it's so great for the environment to have a platform like this that keeps used items moving, th... See more

Rated 2 out of 5 stars

I have been using gumtree for years to advertise job roles. Today I have been having issues and the customer service is atrocious. The worker was unable to help, she kept referring to sending instruc... See more

Rated 2 out of 5 stars

So I decided to give gumtree a go with selling my nearly new smart watch, took all the photos and wrote the description and at the end it says pay£3.95 and we can put it at the top of the searches, so... See more

Rated 1 out of 5 stars

Hi I’ve just read Alaistairs review and would be interested if he or someone could give me some feedback for a question. I’ve never used any platform for buying or selling but am looking for a fold... See more

Rated 1 out of 5 stars

Customer service non existent yet they have no shame taking money for posting ads they're removing straight away when you post them. No explanation, no breaking rules. You try to contact them with wh... See more

Rated 1 out of 5 stars

In coherent don’t reply to questions blocks your account without reason No empathy or reasoning why Pathetic sick in adequate management or staff. DO NOT use this site under any circumstances... See more

Rated 1 out of 5 stars

Have been a member of Gumtree for 10 + years, have had several thousand responses to my ad for recreational football.. have created a very large playing community, and been successful.. but have... See more

Rated 1 out of 5 stars

Terrible app. Gumtree is known for time wasters, but there's something more serious. When you block someone for whatever reason, it should mean they are permanently blocked from everything forever. Ho... See more

Rated 1 out of 5 stars

Gumtree are dishonest. I paid my money to post an advert (motorbike sale) with all details correct, but the advert is non-searchable by any means even when all the right criteria (model, location, pri... See more

Rated 1 out of 5 stars

Although I bought & paid for a Firestick on the 28th March ., The "SELLER " never sent the item , or Refunded ,although I made continuous requests . Gumtree were NOT at all interested , Leaving... See more

Rated 1 out of 5 stars

Absolutely rubbish and shit place to sale your item or stuffs, or in the other words pay there fee for selling your stuff put the add and just forgot it ,trust me you will never get any kind of call... See more

Rated 1 out of 5 stars

Gumtree - the only place where I use a full fake name on my account due to past circumstances/buyers. Over the past week I have received a barrage of spam emails and phishing emails calling me by th... See more

Rated 1 out of 5 stars

I cannot access my new account where I have items listed. My password has been changed by someone other than me. I am 100% certain of this. Moreover, when I try and reset my password, I am receivi... See more

Rated 1 out of 5 stars

Stop allowing people to sell animals on here. They are often sent to home where they are not safe. Do something about it, you never take an interest and it’s very unsympathetic. These poor animals are... See more

Rated 1 out of 5 stars

I’m paying money to post genuine ads on Gumtree, but what’s the point when the entire site is flooded with fake and spam ads? I’ve reported dozens — even hundreds — of them manually, one by one, and N... See more

Rated 1 out of 5 stars

I have now on numerous occasions tried to place an add to have it removed straight away. They keep messing with their system which in turn stops people from placing legit adds. Then get there technic... See more

Rated 1 out of 5 stars

Used Gumtree for years but recently posted an ad that wasn’t approved, I tried to email them on multiple occasions to ask for a refund on the ad fee as it was never posted but never heard back, th... See more

Rated 1 out of 5 stars

I purchased a drill from a guy in bamberbridge, john,I paid my bank transfer money Sunday 27 July, he strung me alone all week saying he will post now he is off line I contacted Gumtree ,they sa... See more

Rated 1 out of 5 stars

Listed items and received several harassing and scam messages from people. I reported these and absolutely nothing has been done. I certainly don’t consider this to be a safe site to sell from and d... See more

Rated 1 out of 5 stars

Used to love using Gumtree, but now it's all too messy and they also starts to charge for posting ad such as letting a room. Only found out today, never received any notification. No wonder, I had n... See more

Rated 1 out of 5 stars

Dreadful experience. Have tried many times to deactivate my account or stop those annoying emails, all to no avail. Asked THEM to do it and just got a very curt response telling me it is MY responsi... See more

Rated 1 out of 5 stars

2.1 score for Gumtree? That says it all. I'm surprised they're still trading....it's a dinosaur now, surpassed by Facebook Market, Vinted and others - who can actually get the selling experience right... See more

Rated 1 out of 5 stars

Only used occasionally without out any problems but recently I got a bad report from someone who was so abusive I threatened to call the police. He demanded his money back which I offered but he told... See more

Rated 1 out of 5 stars

I advertised my Vango 800 XL tent for £595 on Gumtree last week and paid to have it featured, fully expecting the same high standard of ad that I had a few years ago when I sold a caravan that way on... See more

Rated 1 out of 5 stars

Beware!! Tried to sell a pup as he isnot getting along with my other dog. Paid for the advert. Its illegal to rehome underage pups so they removed the ad. No refund. Link to customer service sent to m... See more

Rated 1 out of 5 stars

I had my account restricted when an impatient buyer opened a case against an undelivered item while it was still in transit. Subsequently when he opened a case with PayPal he refused to close it upo... See more

Rated 1 out of 5 stars

Gumtree listings allow potential buyers to send a message "Is this still available?" - how infuriating, if my item is listed of course it's still available, I'm sick of receiving these messages when... See more

Rated 1 out of 5 stars

Bought & Paid £15 for an Item on 28th March . [ First Ever Gumtree Dealings ] Reported to Gumtree Hadn"t received Item or Refund . Gumtree reaction - Absolute Bulls**t !!. Not interested !! A... See more

Rated 1 out of 5 stars

Who on earth comes up with such a flawed rubbish feedback system? I advertised an item and was contacted by a scammer/fraudster, so I blocked and reported them. In return they left me 1 star feedb... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Rubbish selling experience

Pretty rubbish to be honest if your a seller. Ive had brandnew items for sale on this platform since June last year and had only two interests in all that time where both potential buyers want £20 knocked off an item costing £40 as to cover there fuel costs to come collect the item. I mean seriously? If you can't afford your fuel costs then simple answer is to purchase items close to where you live. Gumtree has become a joke to be honest.

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service rubbish

Ive put stuff for sale on this website, getting people interested and messaging but all my replies won't send something to do with blocked, never had any problems before,tried to contact customer service to find out why ,no way can you contact then just f&q s, sent email to close accounts, no reply ,thought id close account then reopen new one but cannot do as my e mail address there still open
Dreadful website when you need help,
Grrrr!!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely crap and no customer service…

Absolutely crap and no customer service or support available, all the links on the email they sent me don't exist and there's no way to challenge an item they remove because they think it violated their policy. Definitely won't be using this shit site again.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

No replies

Hi
I’ve just read Alaistairs review and would be interested if he or someone could give me some feedback for a question. I’ve never used any platform for buying or selling but am looking for a folding bike. I’ve found two on gumtree and have messaged the sellers and made offers but have had no replies! Gumtree offered no solutions and my guess is I’m doing something wrong but haven’t the foggiest what it is! I have an account and Gumtree have my email and i can only assume from Alaistairs comment that the sellers have replied but I’m not seeing their responses! Any ideas would be much appreciated.

Brian

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Can you refund me my 14.99 as your site…

Can you refund me my 14.99 as your site was totally useless selling my car apart from scammers! People asking me about credit plans, finance? I,m selling a car and get people messaging me about finance! Plus I thought it was free to sell, I thought I was entering my bank details for payment if I sold car, not to pay 14.99 for me to advertise on a so called free site?

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

A VERY dangerous place to purchase a car…

A VERY dangerous place to purchase a car, I have to date purchased 2 cars advertised on Gumtree, 1 on a private sale, lost my money and never received the car, (how this seller gets away with being a private seller one will never know, he has more vehicles advertised than a major car dealership).
The other being a trade sale which I am still trying to agree with the seller who took my deposit and has generally mucked me about ever since, there is still no sign of the car or my deposit being returned and I VERY much doubt Gumtree will be at all interested.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

They block my genuine car advertisement…

They block my genuine car advertisement without any reason, with no support or response, despite several attempts to reinstate it. It has been a week so far. I have paid for a few additional options, so they must refund me; otherwise, I will take them to court. The platform is widely used by scammers, and I did not see any action to remove them. my best advice is to stay away from this unprofessional site.

January 25, 2026
Unprompted review
Rated 2 out of 5 stars

Potentially a good site, but too many scammers and time wasters

Not bad if you’re a buyer, but trying to sell stuff is a nightmare.
Constant “is your item still for sale” messages from people who never reply when you tell them, or worse still, people who negotiate to buy your item then never show up or reply after agreeing a price and getting your address.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Don't Waste Your Time

I'm a private seller, selling a car I've owned for 10 years
at a low price. Other than one problem I declared that would cost £100-150 to fix it was a good car in/ out running well. All I got was aggressive dealers offering virtually nothing. A dealer who started off well sent me several nasty messages when I couldn't find the receipt for work done a few years before, I had to block him to stop him. Unless you like rude people who want something for nothing don't advertise here.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Fabricated and Wrong Review costs me unfairly.

Have been a member of Gumtree for 10 + years, have had several thousand responses to my ad for recreational football.. have created a very large playing community, and been successful.. but have only ever sold 3 or 4 items on the platform.
One item I sold was plagued by a timewaster who constantly questioned me repeatedly with the same questions, who repeated the same requests, All of which I responded to... Yet, after the sale of my item, he wrote a completly fabricated story, saying I never showed.
The result is that out of 3 reviews, his negative lie, gives me a 66% rating.
Gumtree will not examine or review my complaint.
So wrong, and so unfair.
People question why I have such a poor rating.

July 30, 2025
Unprompted review
Rated 2 out of 5 stars

So I decided to give gumtree a go with…

So I decided to give gumtree a go with selling my nearly new smart watch, took all the photos and wrote the description and at the end it says pay£3.95 and we can put it at the top of the searches, so I pay my money and then im looking for my ad which has not been posted but has been "temoved" with no explanation as to why or no way of making alterations because on the help section it says that this could be due to some part of the addressee being against there policies or some such. Try to contact them online but you have to have an ad ref number but I dont have one because MY ad isn't active so they have took my money and I have absolutely nothing to show for it! What an absolute con. So I have received my money back today 19/01/2026

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Deleting Gumtree

I'm deleting the app and my account with this shower of useless idiots. I have lost four recent potential sales because either the messaging doesn't work properly, I'm not notified when someone messages me (all settings are correct before anyone pipes up with empty advice) or the app or site just doesn't operate remotely adequately.
The number of dead end enquiries is incredible. My replies must be echoing in the cosmos somewhere because the potential buyer certainly can't hear me. They can't all be time wasters so I'm levelling the blame at Gumtree and their pointless site and app.
Currently the homepage is showing multiples of the same listing. I only hope the bloke selling the one double bed can lay his hands on twelve more because that's what's displaying right now.
It's pointless setting a mile range on your search. They go by the method of the inebriated and numerically challenged crow. It's so moronic I can't get my head around it. From north east Scotland I was getting results for Belfast and Dublin with a hundred mile distance.
Even deleting the account wasn't straightforward. Clicking 'delete account' kept taking me to a search product page. The actual OPPOSITE of what I was trying to do. Several attempts later, I think it took. Apparently I'm waiting for someone to get in touch to complete deletion. Cue incoherent dribbling and a tidal wave of drool.....
This crowd shouldn't be put in charge of paperclips. There'd be a major fire in no time. That's how useless Gumtree is. Well done everyone and thanks for nothing.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Such a great free platform

Such a great free platform, I get so much stuff from there or give away so muc I no longer need. I think it's so great for the environment to have a platform like this that keeps used items moving, thank you for running it!

January 14, 2026
Unprompted review
Rated 3 out of 5 stars

local selling and purchase o.k

local selling and purchase o.k. many scam attempts on £100+ value items. Relatively ineffective compared to Ebay which is worth paying for appart from the imposed simple delivery system that certainly is not

January 10, 2026
Unprompted review
Rated 2 out of 5 stars

It was fine before!

Used Gumtree for years and it was fine but since it has been ‘ updated’ it seems glitchy and awkward to use it was fine before !

This isn’t Gumtree’s fault but I must add that looking at cars on there now is a gamble - so many scammers and practically every car on the site that’s reasonably priced (private sales) have been previously written off - be careful!

January 1, 2026
Unprompted review

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