Home Group Reviews 3,823

Today I would like to compliment Gilburn Paredoes for their prompt response to the Repairs reported earlier today. I ended the Live Chat in error before I could express my gratitude. Homegroup... See more

I have found using the chat option to make contact a lot easier and faster than trying to get hold of anyone by telephone (which is a nightmare and takes forever). Whilst a little slow while my detai... See more

I'm currently awaiting for a Gas Boiler repair which was recorded via the online service for today. With regards to the time allocated this is not recorded. I went through the online Chat liv... See more

When I wish to report a fault I do NOT want to be sent round in Circles with you telling me how I might be able to fix it ! If I could do that I wouldn't waste my time When I contact you I don't wan... See more

As a Homegroup Tennant for many years, I am often disappointed with how they treat us. However I have to give praise where it is due. After several attempts at pressing Homegroup for home re... See more

I always thought live chat's are less trustworthy and at the same time it was difficult to do phone calls with anxiety. But HomeGroup team patiently help with my rent account queries, and politely wo... See more

A concern was quickly dealt with by the chat. A big thank you for a great customer service. Sadly no one turned up to cap the gas. No communication that it had been cancelled. On contacting chat again... See more

In the 5 months that I have been a resident at Tarlings, Harlow, the support that I have received from Mrs Antoinette Andrews the Housing Management Coordinator has made my experience at Tarlings an... See more

Your adviser was extremely helpful even though I was missing and quite a few spelling mistakes, dealt with the problem very efficiently and was extremely polite and friendly. Definitely deserve the 5... See more

Probably had around 15 repair call outs for the same job! Anyway decided on one last attempt before the ombudsman. My gutters have been clogged for years which is now causing pest controls! The repair... See more

Spoke with Gavin to reschedule a repair as I have become sick and don't want to make the contractor sick and he was fantastic , sorted out everything quick for me .10/10

The online chat feature was easy to use, and I was connected to the customer services representative within less than a minute. It was great to have human contact with someone, as my specific questio... See more

Now going through legal route as being fobbed off for over a year. Had 15 call outs for 1 job. Taking this to ombudsman. When you reply to this comment can you indicate the step by step process causin... See more

Once again very pleased with my response from home the chat with Russell was easy and he rebooked my appointments for me with no problems 10/10 very polite .

HomeGroup workers frequently fail to show up for appointments without any communication. Today, I waited home all day for a heating engineer who failed to show up, called HomeGroup who say he turned u... See more

I have now had 9 appointments regarding overflowing gutters in nearly a year now. I live at Baxters in Danbury. After all those attempts whereby contractors looked and left, still nothing happened. Th... See more

Hot water still unfixed, plumber failed to show up on 12th Nov, new appointment made for 20th Nov, plumber failed to show up again. More unpaid time off lost with more to follow. Homegroup now saying... See more

Have complained about overflowing gutters that are hanging 2 foot from my living room window! Now complained 6 times had individual visits and photos taken and nothing done in 6 months! Not surprised... See more

If could give 0 stars i would. Been waiting 3 weeks with no hot water coming through bath. Have a 3 year old child in house. They sent out a gas engineer instead of a plumber and then plumber was due... See more

This is the 9th review I have left for Home Group in nearly 3 years. Still waiting for outstanding repairs, still getting lied too, appointments not kept or not bothering to inform us about upcoming... See more

Useless company..housing Managers not supportive, customer service is Useless only interested in talking our money ..if we new before how pathetic this housing group was we would have not brought our... See more

Still waiting for the following jobs to be carried out. 1-Removal of garden fence replace with new fence 6ft. 2-Make safe of stairs and bannister. 3-Replace floor boards, lino, skirting a... See more

I have had overflowing gutters for over a year now. Six different repair man have come take photos and left. I got a repair man to come last week to have a look at the gutters and he was shocked that... See more

Home group continue to lie and treat it's tenants like crap and do not keep appointments. They do not even have the decency to make contact and advise they are not coming they just don't turn up,... See more

No help. Wanted an update on a repair to fix a toilet leak that was already "fixed" by 2 plumbers but it still leaks (more now then before) only to be told it is with a sub contractor and they will co... See more

Will never ever get another property with this housing association again. Neighbour downstairs banging day and night, he also smokes cannabis, people have even smelt it in my property. But home group... See more

As usual I reported online for crack on ceiling. They sent housing officer who came today she said we get paint B&Q she did not bothered to deal with it. Wallpaper on ceiling in the bathroom wa... See more

Dealing with home group is always a painful experience, you passed between departments constantly, nobody seems to want to take ownership over anything and nobody seems to be able to provide you with... See more

I was forced to move out a week before Christmas, moved into a new flat everything was going well, received a email with a list of charges equaling £500+, they ripped all the insides out, then charg... See more

Worst company I have ever had to deal with. Shame you can't give 0 stars. Due to the a building defeat issue not being fixed in 2023, I have been left with extensive damage to my property, and... See more

Gutters overflowing and have tall weeds now growing. Have contacted home group 4 times now. On 3 occasions workman took pictures and just left. They said scaffolding would be needed. I’ve since been p... See more

Worst housing association I’ve ever been with. Aswell as repairs that are still not done I’ve been trying to get in touch with my housing manager for the past 3 weeks and had no response. Keep being t... See more

Please never buy with home group if we could go back we would. We live in pigeon infested building with no help From them at all, after they have promised for years. I have seen other housing associa... See more

Terrible, unhelpful, useless staff. Total waste of space. From right at the bottom to the very top, all departments I have dealt with. Had to get MP involved due to the lack of service we have an... See more

Would leave zero stars if that was possible. Leaving reviews about Home Group on Trustpilot feels pointless because negative reviews seem to get removed while lots of fake positive ones are adde... See more

Since 2018 i have complained about house getting cold at this time of year. Homegroup do not listen to tenants, don't care about tenants. Yet they take rent increase rent every year. People... See more

I've been waiting now over 2 months for repairs to my rented garage that was damaged by storm It's not in a safe condition and needs repaired quickly Btw Clare was very nice but on this occasion co... See more