Stonewater Reviews 2,889

Hi I've been at lakeside court for around 5 wks,it's a lot roomier than a lot of studio flats I've seen,everyone is lovely and we have a meet up on 1 st floor everyday at 10.30,we talk about just abo... See more

The assistance from Tracey (& Longleigh) has been exceptional over the last few years when I've been in need of help and support, even though she's got way too many people vying for her attention... See more

Tracey Leatherland whom I've just had a call from and gone through applications for various really helpful grants, made me feel absolutely at ease, myself struggling with high anxieties and not the b... See more

I moved into my Stonewater home in early December and I couldn't be happier. My new home is perfect for my needs. It's cozy and secure and is in a beautiful scheme with lots of lovely facilities. Fro... See more

Had a few phone calls yesterday with promises to sort things out ( 8 years of Mum having to pay unnecessarily high heating bills!!! Due to lack of action from EPC report stating VERY POOR HEATING SYSY... See more

The latest in the heating saga is an engineer has said the heating system is fine so why does EPC state very poor!!! What’s going on? Does anyone there actually want to help there tenants? It’s been c... See more

31 Eden Croft Recently had air source heat pump fitted which I am very pleased with , our installers did an excellent job , bills have dropped , Faulners the heating installer were all very friendl... See more

The replies by Stonewater to 1* reviews say to email, this is pointless as they never respond/ignore them Update: the repair to the gutter was May, it was done then next day still the same so had... See more

Stone water are dreadful. Allowing neighbours to ruin the building my son lives in and bully other neighbours. Regardless of how many complaints are made they ignore them and do nothing. My son's fam... See more

I have recently moved into a property let by Stonewater after being homeless for nearly a year and the sorting out of so many legal requirements and the stress of so much paper work has been made so m... See more

A housing association that misplaced its moral compass a long time ago — somewhere between neglecting its customers and baffling its own staff. Run by a cast of vastly overpaid, under-qualified dire... See more

Sam the stonewater homes executive from start to finish took great care of us seeing us settling in explaining everything about the new build… we are very happy with the build.. the rooms are a... See more

Just Awful experience over and over again! 3 separate complaints In at once, bodged jobs, slow repairs, absolutely no care for anyone. A constant leak from downstairs toliet for over 4 months, ru... See more

I want someone to come see the appalling shocking work they done paint the work they need sorting out plaster the wall I will refuse the work till it done correctly why don't you come see the shockin... See more

Only recently had a new air source pump heating system installed by CCS. The whole process from start to finish was amazing. All the engineers, workmen and project managers were absolutely fantastic,... See more

All the staff i have came across are very respectful, always helpful. Looking after their properties AND tenants. Recently spoke to an amazing Tracey at Stonewater who got me booked in & sorted everyt... See more

Alison Bendall and Louise Constable were great. They have both been supportive and helpful. The building is kept as close to immaculate as one can expect. The studio flat I have is surprisingly spacio... See more

Kim Parker from day one on the new build plot we have purchased has been amazing, very friendly, knowledgeable and had helped us along throughout the purchase. Kim is very professional yet has a fun p... See more

After the 1st one star review on January 15th still no joy just people coming out contradicting each other. How hard is it to work out that a building is not retaining heat!!!! In the meantime my 79... See more

My Mum lives in a property from stonewater which is approximately 20 years old but she has Raynards disease causing her to feel the cold serverly. She has been there quite a few years and costs a fort... See more

I have put my Mum’s details but as with previous experiences from Stonewater rapid response is not their forte. Just checked the EPC rating for my Mum’s property taken in 2017 which states heating... See more

Still no joy from Stonewater and my Mum has just had her January just 1 month bill of £288!!! Thats just electric there is no gas. Lots of talk of installing new more energy efficient heaters but n... See more

1. Sort out the damp I had people come out stating the problem nothing 2. Fix the property I have complained many times 3. Clear out previous t tenants stuff out my loft and fix the pipe as when... See more

No words to describe this awful housing association. Have sent 3 emails to complaints department and no response. They do not care about their tenants what so ever. A solicitor is now being contacte... See more

The MVHR saga continues, work started, old unit was removed, scaffolding was put up, I was told the unit/parts had been delivered so work could start, now told they haven’t been received and no retu... See more

Wouldn't give a single star if that was an option. Years of abysmal service. Complaints ignored, complaints about complaints being ignored, ignored! Being charged for services we dont receive, left to... See more

Stonewater’s review requests tend to arrive at the exact moment you finally get the keys—after years on a waiting list and a small emotional rollercoaster. You’re relieved, grateful, and still rid... See more

Stonewater need to be more transparent..continuity is a major downfall...tenants spend all their time chasing this HA up just for basic things..Grounds maintenance is non existant even though its bee... See more

As Stonewater only responds on here and not via any other method… Once again the promised contact made in previous reviews has once again not materialised! *Que responses insisting it has... See more

Recieved following message on new years eve,OUR REPAIR OPERATIVE COMPLETED YOUR APPT FOR REPAIR 3305846 AT8.50.A.M.no operative called no repair carried out,freezing cold coming in,severely disabled... See more

Recieved sw 1 _5performance survey for completed fence post/fence repair sadly not started let alone finished.perhaps not surprisingly we did not credit it a five star,but there you go what do we k... See more

Awful, ignorant & uncaring. Weobley is badly managed, they have done nothing that we have requested. After requesting a key for nearly 2 months, we still don't have one so will have to waste even more... See more

The flat I’m in is great thanks to Louise Constable for helping me get it. Carol Short is always cheerful and helpful. I have one of the bigger flats in Leamington am settling very well. It’s quiet an... See more

Stonewater are unreliable, don't turn up, stress people out, make promises they can't keep, I am very dissatisfied, and have caused me to have an epileptic fit, through stress and inconvenience, I was... See more

Again Stonewater fail. My daughter is in shared ownership with them. Their solicitors are holding everything up. Its taking them so long things are about to fall apart. There are people desperate to... See more

Mother of my child is sitting in her flat with broken entry doors which Stonewater is unable to fix for months. Calling customer service is shocking experience because Stonewater don't care. When do y... See more

saying your tenants have "cancelled" appointments to publicly try and humiliate them whilst the same tenant has not left her home for two weeks waiting in for these "cancelled" appointments is diaboli... See more

Awful customer service. Totally useless. Only time they contact you quickly is of you owe them rent. Dont care one little bit about their tenants. Everything seems to be not their responsibility.... See more

If there was a no star option, stonewater would get it!! Constant problems with leaks, been going on a year. Sent joiners, electricians, sometimes dont come at all, sometimes come unannounced, nev... See more

Unhelpful rude staff who struggle to do a site inspection and correct the problems. Bin store lock still faulty after four years hence flytipping a regular event. Garden is just mud and most of the pl... See more

Can't Thank Hayley Davies enough for her immediate attention to detail of helping towards our issue. We were very shocked at how quickly & efficiently this was handled by her, with also keeping us inf... See more

Samantha Nicholls- What a wonderful woman from start to finish. Myself and my children were luckily offered a new build through Stonewater. We are absolutley thrilled. Sam was very approachable, th... See more

Tracey made my year by her determination to get my grant approved. She’s personable, caring and extremely professional. She shared the joy with me and also because of my health conditions always check... See more