Home Legal Direct Reviews 4,378

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff's friendly and helpful attitude, noting their professionalism and clear guidance. Consumers highlight the super-fast response times and attentiveness of the staff. People also underline that the staff is always on hand, quick to respond, and approachable, making the entire process seamless. The service provided by the company is generally viewed positively, with reviewers frequently mentioning efficiency and attentiveness. Consumers appreciate the clear communication and personal touch, which makes every interaction pleasant. However, there are mixed opinions regarding the price, with some reviewers finding it reasonable, while others express concerns about transparency and unexpected charges.

Based on these reviews

Rated 5 out of 5 stars

So far Chloe managed to sort out everything for us very quickly! We have been assigned to Swift Lawyers who has both bad and good reviews however our conveyancer seem to be very professional. Home Leg... See more

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Rated 4 out of 5 stars

Initial impresions, very fast and called me at 6.30pm way after times others would call. They did capture my name incorrectly but that's hopefully minor and easy to resolve. Worth mentioning t... See more

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Rated 4 out of 5 stars

Early stages. we are still at the early stages before i leave my final review but things are going ok, not getting much updates back from the actual solicitors allocated tho, but HLD are doing great... See more

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Rated 5 out of 5 stars

I have been dealing with Myron from Home Legal Direct & he has been worth his weight in gold. Nothing has been too much trouble & he answers my questions and queries within minutes. I wont hesitate... See more

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Rated 1 out of 5 stars

They use third parties to actually do the work and seems they don’t do due diligence. One partner, WYM not only fudged the paperwork on a property I bought at auction leading to over £4000 fees they... See more

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Rated 5 out of 5 stars

I'd done some quotes online and HLD came out cheapest, I received an email the following day from a personal sales adviser offering a callback. I rang on a Saturday and got through straight away. Char... See more

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Rated 5 out of 5 stars

Big thank you to Nicolle Eustration for her professionalism and clear guidance! She made sure my purchase and remortgage were handled by the same lawyer to meet my tight deadline — even staying past... See more

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Rated 5 out of 5 stars

Fantastic service from Charlotte, who went above and beyond my needs. Special thank you for going the extra mile for me! The quote provided was explained well and I was kept in contact regularly... See more

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Rated 5 out of 5 stars

Genuinely wouldn’t look anywhere else for my conveyancing now! All the staff in every department I’ve dealt with have been friendly and helpful. They are proactive and really keen to provide a good se... See more

Rated 5 out of 5 stars

I have been trying to buy a house for most of 2025, with two properties falling through. As such I’ve had the pleasure of dealing with Georgina Jennings on three occasions now. She is an absolute cr... See more

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Rated 2 out of 5 stars

Home legal direct put us with a solicitors called carbon law and we are now over 16 weeks for a purchase with no chain. Buyers and sellers solicitors just blaming each other. Wish we’d have paid more... See more

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Rated 5 out of 5 stars

I used HLD last year also and both times have received great service from Charlotte. She has given honest feedback and apologised when a firm (no longer used by HLD) did not meet expectations. I fe... See more

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Rated 4 out of 5 stars

HLD are hugely efficient and attentive. They sell firms that going by reviews and my experience are basic services you can expect less from. However this is how they can offer such good prices. I... See more

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Rated 5 out of 5 stars

A brilliant service from Charlotte who was prompt, friendly, professional and really informative. She remembered my name and called me back straight away. She was reassuring and said that I could call... See more

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Rated 5 out of 5 stars

We were looking for an affordable conveyancer to change the title deeds on our properties. We found this company on a web search. The staff are very friendly and knowledgable. They explained the proce... See more

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Rated 5 out of 5 stars

Alfie was brilliant, always on hand, quick to respond, so approachable & no question or query felt too silly to ask - which was massively reassuring given I’m a first time buyer! He helped make the pr... See more

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Rated 5 out of 5 stars

At the very start of my conveyancing journey which I hope will be a smooth one. Warren has been very courteous, professional and patient. I thus far have only had to leave one message for Warren as he... See more

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Rated 1 out of 5 stars

No help, I told them I was having trouble getting a photo uploaded for the Anti Money Laundering Link. Had emailed ID and utility bills etc but no not good enough - what was their response? Make life... See more

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Rated 1 out of 5 stars

HLD gave our simple conveyancing work to Inspire Legal to do, who were awful - absolutely awful. They took five months to do work which should have taken just a few short weeks. Neither HLD nor I... See more

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Rated 1 out of 5 stars

Don’t waste your money - the charges treble at conveyancer stage! On the same terms as Keith who posted a 1 star also very true yesterday. Disgrace they have no knowledge of property expertise and... See more

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Rated 1 out of 5 stars

Not transparent with charges - do not use this company. They quoted £99 for searches but the actual charge was £398 they also quoted £94 for their charges and actually charged £304. When this was qu... See more

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Rated 1 out of 5 stars

Absolutely scandalous!! Avoid at all costs, after your quote you need to pay another £400 for searches. Then they pass you to an overworked solicitor who never replies. I'm months into my sale and co... See more

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Rated 1 out of 5 stars

Having carefully selected this company, I was shocked when they immediately passed my purchase on a third party who have 2.7 on trustpilot Dealing with third party has been like trying to pull h... See more

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Rated 1 out of 5 stars

Please avoid Home Legal Direct. They are only interested in money. Post sale they will wash their hands off and point you to a 1 or 2 star rated conveyancing firm. Best part they have different cont... See more

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Rated 1 out of 5 stars

Run for the hills. This company contracted my case out to wym legal which has been closed by their regulator for risks posed to clients. A nightmare situation all thanks to home legal direct. I... See more

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Rated 1 out of 5 stars

Do not USE under any circumstances. A total rip off. I would advise if moving house, USE A LOCAL SOLICITOR/ Conveyancer, By that I mean local to where you are moving FROM. They may be slightly... See more

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Rated 1 out of 5 stars

We found a conveyancer through this company. Communication with them however became a nightmare. Finally completed on a property, but a year later no land registry was completed. Contacted Home Lega... See more

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Rated 1 out of 5 stars

Cowboy Company, can promise and talk, but after the initial payment and start instruction, no communication on phone and hard to get ansers via email and portal. 2 months into process dropped bomb... See more

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Rated 4 out of 5 stars

Overall the price was a couple of hundred below that offered by the estate agents recommended conveyancer. Completion was in 9 weeks which is good. You can vet the proposed conveyancer. I asked to use... See more

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Rated 4 out of 5 stars

The team have been friendly and helpful. They are responsive to queries and calls. Although an effort has been made to give information on short videos, some of the basic features of the service a... See more

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Rated 5 out of 5 stars

I have used Home Legal Direct a few times now, everytime they are prompt, polite and provide very competitive quotes. Warren in particular always ensures that i have everything i need. I couldnt ask f... See more

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Rated 5 out of 5 stars

Professional, friendly and solid support at a great price. We had first looked at a solicitor nearer where our daughter is moving to and they were over twice the price for exactly the same work. Very... See more

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Rated 1 out of 5 stars

DO NOT USE! They recommended / connected me with a fit called WYM, to handle the purchase of my flat. It was one of the most unpleasant experiences of my life. It caused unbelievable amounts of st... See more

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Rated 5 out of 5 stars

I had a very positive experience with home legal direct, my handler was Georgina, she was fantastic. She listened to what I wanted and what I was worried about and found me a great deal. Nothing was t... See more

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Rated 5 out of 5 stars

A huge thank to Georgina. She has been absolutely amazing throughout the whole process. She was patient, supportive, and went above and beyond to help get everything finally signed and moving forward.... See more

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Rated 5 out of 5 stars

Best price. Managed to take things off the quote as werent needed as i was only purchasing piece of land. Very easy to understand, warren helped and answered any questions. Then recieved emails to eff... See more

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Rated 5 out of 5 stars

Fantastic Job so far went on a comparison site to find a conveyancer. Home Legal Direct was one of the cheapest to appear. Checked over there reviews they had 5 stars on here so applied and within 2... See more

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Rated 2 out of 5 stars

Really too early to tell how happy I am with your service. However, did not fully explain how the process would work, leading to me receiving a completely unintelligible phone call from someone (I am... See more

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Rated 4 out of 5 stars

Chloe was very helpful and answered all my questions. I was impressed how she worked. It gave me confidence. This review is only about her personal contribution, I will reserve judgement further until... See more

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Rated 5 out of 5 stars

I am just at the beginning of buying my shared ownership property but so far Home Legal Direct have been very prompt with sending me paperwork I need to complete, telling me who I need to contact to g... See more

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Rated 1 out of 5 stars

the payment to them goes into their pocket and not off the bill with the conveyancer. the estimate is often low to entice you in but the final bill will be way higher. The Conveyancer they referred us... See more

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Rated 5 out of 5 stars

This is the second time i have used Home Legal Direct, and been supported by Warren. Their speed of response and clarity of information is very reassuring. The cost of individual tasks is clearly... See more

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Rated 5 out of 5 stars

Nicole has always been reachable via telephone or email. Usually it’s 3 months for a house transaction this took 2 month, really fast. I was worried about using a comparison website for this s... See more

Company replied


Company details

  1. Legal Services & Government

About Home Legal Direct

Written by the company

At Home Legal Direct, we maintain a network of conveyancing firms to bring our clients competitive rates, with a safety net against costly surprises. We provide upfront quotes based on flat rates and not hourly charges, to take the stress out of finding and instructing a conveyancer.

If you're looking to begin your next property journey, start with an online conveyancing quote from Home Legal Direct to get you on your way!

Get A Quote

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Conveyancing for the seller

I've instructed home legal today and have already been checked and passed for the money laundering part along side my digital ID check it happened in the first couple of hours which impressed me also we swapped details with the other party and so have got of the blocks

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely wouldn’t look anywhere else…

Genuinely wouldn’t look anywhere else for my conveyancing now! All the staff in every department I’ve dealt with have been friendly and helpful. They are proactive and really keen to provide a good service, on top of all this they’re also really reasonably priced. Thanks!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Alfie is really good

Alfie is really good, has excellent customer service. He is easy to talk to explains things very well and comes across as a genuine and nice person.
I would recommend.

February 7, 2026
Unprompted review
Home Legal Direct logo

Reply from Home Legal Direct

Hi Craig

Thanks for taking the time to leave us such positive feedback. We agree, Alfie is fantastic at what he does and delivers great service to our clients. We really appreciate the review and will share your kind words with him.

All the best
The Home Legal Direct Team

Rated 4 out of 5 stars

quick and easy onboarding process..

quick and easy onboarding process... the online onboarding was relatively simple. The only problem was in understanding some of the terminology - having come from a different country to the UK, there were some terms that were slightly different, but now all sorted out...

February 2, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Sue

Thank you for the four star rating! We're delighted to hear you're happy with the service provided and we really appreciate your kind words.

All the best,
The Home Legal Direct

Rated 5 out of 5 stars

Excellent speed and service from Myron…

Excellent speed and service from Myron very impressed

February 5, 2026
Unprompted review
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Reply from Home Legal Direct

Hi C Parker

Thank you for taking the time to rate your experience with us five stars. Myron delivers excellent service to our clients and is always happy to help. He will really appreciate your feedback so we will make sure to pass it on to him.

All the best,
The Home Legal Direct Team

Rated 4 out of 5 stars

Niccole was very good

Niccole was very good. Friendly and efficient. But the firm you've handed me onto seems really nasty.

February 5, 2026
Unprompted review
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Reply from Home Legal Direct

Hi John

Thank you for the fantastic feedback for Nicolle. We agree, she's super efficient and is great at what she does. She will be thrilled with your feedback so we will make sure to share it with her.

All the best,
The Home Legal Direct Team

Rated 4 out of 5 stars

Early stages.

Early stages.
we are still at the early stages before i leave my final review but things are going ok, not getting much updates back from the actual solicitors allocated tho, but HLD are doing great themselves

February 5, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Lauren

We appreciate it's still early, but thank you for the four star rating. Positive feedback really does mean a lot to our team and we believe it's incredibly important for them to get public recognition for all the great work they do.

All the best,
The Home Legal Direct Team

Rated 5 out of 5 stars

First time using a solicitor and very…

First time using a solicitor and very pleased with how they have dealt with my mortgage agreement

February 4, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Sam

We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback. Thank you.

All the best,
The Home Legal Direct Team

Rated 5 out of 5 stars

Speedy responses from Connor for our sale and purchase

quick response from Connor and lowest price quote. Easy to get started and deal with online / over the phone

February 4, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Paul

Thank you for taking the time to rate your experience with us five stars. We agree that Connor is great to talk to and is always happy to explain the process to our clients. He will really appreciate your feedback so we will make sure to share it with him.

All the best,
The Home Legal Direct Team

Rated 1 out of 5 stars

This firm stinks do not use them

This firm stinks do not use them , they are extremely disreputable and a waste of space , a bunch of parasites

November 1, 2025
Unprompted review
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Reply from Home Legal Direct

Hi Robin

You instructed with us on the 31st October, after making multiple comments about the prices and sharing your negative opinions of people in the legal profession. You then informed us on the 6th November that you had changed lender and they were now handling the legal work, so our cancellation terms and conditions were sent to you.

Our terms and conditions clearly state the refund due within the 14 day cooling off period. When you received this, you immediately came back to us demanding all of your money back and that we should be pursuing the lender for any fees.

You continued to contact us to demand all your money back. This included calling us "outrageous and extremely greedy" and threatening us to "return to me the payments that I have made to you in full, failing this I will of course have to provide feedback warning everybody against using your "services"".

We subsequently did not hear from you for thee months before you came back to us claiming your credit card company had said we should refund the money because it was too much hassle for you and them to charge it back. You proceeded to threaten that if we granted the refund, you "will not have to submit diabolic feedback to third parties by way of complaint and warning others to avoid you like the plague"

Once you finally confirmed acceptance of the original refund amount, we confirmed the processing of the refund which you detail as "drastically unfair and therefore illegal", with further comments of "we are morally bankrupt and commonly known as a bunch of scumbags."

Our terms and conditions are short, written in plain english and we will adhere to them.

Regards
The Home Legal Direct Team

Rated 5 out of 5 stars

I used this company previously and was…

I used this company previously and was very happy with their service and the conveyancing company they put me with.

February 2, 2026
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Reply from Home Legal Direct

Hi M Sullivan

We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback especially from our returning clients. Thank you.

All the best,
The Home Legal Direct Team

Rated 1 out of 5 stars

They said…

They use third parties to actually do the work and seems they don’t do due diligence. One partner, WYM not only fudged the paperwork on a property I bought at auction leading to over £4000 fees they also failed to register my property. While attempting to go through legal channels they went into administration. Home legal response was simply “they told us they were capable”. That’s all you get for the higher fees you pay for going through a third party. 2 years later and still waiting for my property to be registered.

February 2, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Jamie

We are very sorry to hear that your registration has not been completed and that your matter was impacted by WYM Legal's sudden closure. When the firm went under, we sent communication to clients impacted instructing them to contact the CLC's appointed representative firm, Stephensons Law, who were then responsible for the completion of any registration matters. The timelines are largely determined by how long it takes to get a response from Land Registry where you could be waiting 16 months for one.

As this matter would have been handed over to Stephensons Law, your best course of action is to contact them to get an update on your registration.

Regards
The Home Legal Direct Team

Rated 1 out of 5 stars

Avoid Home Legal Direct

We used Home Legal Direct for a shared ownership property and unfortunately the conveyancer they provided has been awful. The conveyancer over charged us by £833.71, had terrible communication and we later found out that they didn’t pay money to due to the house association for the shared property.

When disputing the amount the solicitor demanded, we told the amount would be X in email by an employee of HLD and then were later told that the person that emailed this shouldn’t have and it was wrong. No apology whatsoever. Their word is completely meaningless and they have no influence over the solicitor that provide to you.

We did try solve this amicably with Home Legal Direct, but immediately they blamed the conveyancer and said they could investigate but would not actually help resolve the issue. Even this “investigation” has turned out to be completely pointless as their partners at NPS legal just ignore the investigation.

January 9, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Matt

We are sorry it has taken so long for this to be resolved. We have actively been chasing responses from the firm in an attempt to seek a fair outcome for you. We received confirmation last night from the appointed conveyancer that they would remove the charges on your file.

Regarding your claim that we immediately blamed the conveyancer, we are not responsible for the final statement. The firms in our network are provided with funds payable on completion at the outset of the transaction. If additional legal work is required during the transaction that was not originally quoted for, the conveyancers is to inform the client of the cost and necessity prior to carrying out the works. We appreciate in this instance that did not occur which is why we have been trying to resolve this for you, however, we can't refund money we have not taken.

We will continue to support you through the remainder of your transaction.

Regards
The Home Legal Direct Team

Rated 1 out of 5 stars

Poor customer service

Poor customer service. They response mischaracterises the complaint and deflects responsibility.
Update;
My complaint was never about paying less than an original estimate. It was about the lack of clear, transparent communication when a significant discrepancy appeared.

A prompt explanation that the variance was solely due to the conveyancer's lower charges would have prevented any confusion. Instead, the initial responses were unclear, leading to unnecessary back-and-forth.

While the outcome was financially neutral or positive, the customer experience and communication around it were poor. I hope you use this feedback to improve clarity for future clients.

January 30, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Nadeem

You have been going back and forth with our team since the end of December regarding the final statements you received and understanding why there was a difference. Our team addressed this for you, giving a breakdown of the original quotes, and checking with the firm regarding their charges, which they were happy that had all been accounted for.

This left a deficit between the amount we had quoted and the amount you claim to have been billed of a significant sum, which was described as an additional saving as you had paid less than we originally quoted.

Your complaint stemmed from the fact that we were not giving you further details regarding this extra saving, and the reason for this is that it was nothing to do with us, the remaining funds were due to the conveyancer who charged you less than expected.

We tried to explain numerous times that this was a fault in your favour but you escalated it to a complaint over the fact that it was referred to as a saving, which is exactly what it was.

Your transaction completed in just under 2 months, you paid nearly £400 less than expected by your calculations, and yet you still remain unhappy.

Regards
The Home Legal Direct Team

Rated 4 out of 5 stars

Selling our house

Apart from the fact I am technologicly ignorant and every thing seems to be on lineit has been good. So far all is going well.

January 29, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Martin

Thank you for the four star rating! We're delighted to hear you're happy with the service provided and we really appreciate your kind words. If you do get stuck at any point with the tech just let us know and our team are always here to help.

All the best,
The Home Legal Direct

Rated 5 out of 5 stars

Alfie was so friendly!

Alfie was so friendly!! Asset to your team!

January 29, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Lucy

Thank you for taking the time to rate your experience with us five stars. We agree that Alfie is great to talk to and is always happy to explain the process to our clients. He will really appreciate your feedback so we will make sure to share it with him.

All the best,
The Home Legal Direct Team

Rated 5 out of 5 stars

We were looking for an affordable…

We were looking for an affordable conveyancer to change the title deeds on our properties. We found this company on a web search. The staff are very friendly and knowledgable. They explained the process and found us a legal team very quickly.

January 23, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Adrian

Thank you for rating your experience with us five stars! It really means a lot to our team to be recognised for all their hard work so we will make sure to share it with them.

All the best,
The Home Legal Direct Team

Rated 5 out of 5 stars

Very speedy and simple onboarding…

Very speedy and simple onboarding experience. Friendly company.

January 27, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Bob

We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback. Thank you.

All the best,
The Home Legal Direct Team

Rated 5 out of 5 stars

Home Legal Direct found us a good conveyancer

Home Legal Direct operates as an online broker using a selection of conveyancing solicitors. I am submitting this review at the end of the sale process. The price quoted by Home Legal Direct was extremely reasonable and I wondered if it would rise over the period of the sale. We were put in touch with Inspire Legal Group for the actual conveyancing and I have submitted a 5 star rating for their services on Trustpilot. I can say that we have had a very positive experience in selling a house that had the added complication of 3 owners and a buyer that pulled out at the last minute. Fortunately a new buyer was quickly found. Nicolle was our contact at Home Legal Direct and she set us up with Inspire Legal Group for which we thank her. The final cost of the sale was as agreed so we are very satisfied hence 5 stars to Home Legal Direct for their part in the sale process.

January 19, 2026
Unprompted review
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Reply from Home Legal Direct

Hi Terence

Thanks for taking the time to leave us such positive feedback. We are, delighted ot hear that you had such a positive experience using our service and those of our network firm. We always aim to deliver great service to our clients, so it's great to hear it was delivered.

We really appreciate the review and will share your kind words with her.

All the best
The Home Legal Direct Team

Rated 5 out of 5 stars

Good process and excellant service

Easy to contact (no waiting time on the phone)
Staff knew what they were doing and I've ended up getting a good deal with the solicitor they pointed me towards

January 27, 2026
Unprompted review
Home Legal Direct logo

Reply from Home Legal Direct

Hi Friend of Ted

Thank you for the five star rating! We're delighted to hear you're happy with the service provided and we really appreciate your kind words.

All the best,
The Home Legal Direct

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