Huellendirekt Reviews 1,847

TrustScore 4.5 out of 5

4.3

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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Order never arrived

I ordered a phone cover in early November and was told in mid-November that it had been sent. I never received anything: no package, no delivery notice, no tracking, nothing by email either. I tried contacting the seller again two days ago (almost Mid December) but got no reply. Very disappointing service..I either want my order or a refund.

December 12, 2025
Unprompted review
Huellendirekt logo

Reply from Huellendirekt

Dear customer,

Thank you for your review.

I am sorry to hear that. Unfortunately, your order number is not yet known. Could you please provide it so that I can look into this for you?

Kind regards,
Robin

Rated 1 out of 5 stars

Article received different to offered article

I got the wrong case tab s10 FE plus instead of the ordered tab s10plus having a different Format.

The Retouren was very complicated. I was told to print it. Next to the copy Shop and back to the Post.

I asked for a receipt, but they refused to provide a receipt because of the specific Retourencode from huellendirekt.

...a very time consuming process

November 29, 2025
Unprompted review
Huellendirekt logo

Reply from Huellendirekt

Guten Tag,

vielen Dank für Ihre Bewertung.

Es tut uns leid zu hören, dass der Rückversand für Sie kompliziert war. Das Rücksendeetikett, das Sie erhalten haben, ist eine internationale Antwortnummer. Bei Versand erhalten Sie keinen Versandbeleg. Sie können die Sendung bei einer Postfiliale abgeben oder in einen Briefkasten einwerfen.

Mit freundlichen Grüßen,

Velihan

Rated 1 out of 5 stars

EXTREME BAD QUALITY AND SERVICE

I bought 3 items at the same time from Hüllendirekt about a month ago, and all three are already broken. I asked for a refund, and they outright refused. When I said I wanted to leave a review for each item on their website, they acted like they offer that option—but they don't. Even worse, they pretend to send you an email with a link to leave a review, but that’s a lie. This is a common shady tactic where platforms claim they gave you the chance to review but actually didn’t. It's frustrating and dishonest. I tried multiple times, but no review option is available on their site. Beware if you expect accountability or real customer feedback.

November 12, 2025
Unprompted review
Huellendirekt logo

Reply from Huellendirekt

Hello,

Thank you for your review.

We are sorry to hear that the items you ordered are not to your satisfaction. According to our company policy (which is stated on the website), it is not possible to receive a refund on products that are/are not covered by warranty. The warranty does not cover damage caused by wear and tear or accidental damage. If the damage is covered by warranty, we offer a replacement or store credit.

I hope this information is sufficient.

Kind regards,

Velihan

Rated 5 out of 5 stars

Excellent product

Excellent product and available for an older model when many suppliers only support the latest phones.

Also double checked my address when it did not seem correct

May 7, 2025
Unprompted review
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