iTailor Reviews 3,750

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including suits and shirts, noting the excellent materials and workmanship. Consumers also appreciate the perfect fit achieved through custom tailoring, with many highlighting the ability to provide specific measurements for a superior fit. People frequently mention the outstanding customer service, describing it as fast, reliable, and helpful. Reviewers highlight instances where the company promptly addressed issues, such as incorrect measurements or fabric choices, by remaking items or offering replacements. Consumers express satisfaction with the company's willingness to ensure they receive perfectly tailored clothing, emphasizing the positive and responsive support they received throughout the ordering process.

Based on these reviews

Rated 5 out of 5 stars

Great service! iTailor can definitely be trusted. My experience was very positive—they delivered a perfect suit. We ordered three suits for my older son’s wedding, and everything turned out exactly as... See more

Rated 5 out of 5 stars

I purchased a single shirt to ensure the perfect fit. It was spot-on, but really needed ¼ longer sleeve. I sent for four with the slight alteration to my measurements. Perfect! I sele... See more

Rated 5 out of 5 stars

iTailor successfully created a custom dress shirt that fits perfectly. As somebody who wears suit and tie every single day for work, I need the highest quality fabrics and a trim fit for ease of movem... See more

Rated 5 out of 5 stars

I have a disproportionately large neck which makes buying a fitted shirt extremely challenging. After reading some positive reviews on Reddit, I ordered a shirt from iTailor. I am absolutely floored... See more

Rated 5 out of 5 stars

I have been getting shirts made from itailor for about 10 years now. Very nice, customer service is excellent. One thing I ask is don't insult my intelligence and say there are never any tariff fees w... See more

Rated 5 out of 5 stars

iTailor just replaced a pair of shoes I bought from them that did not fit right, without being asked to. This is the second time they have replaced clothing for me after being sent a picture to show i... See more

Rated 5 out of 5 stars

These guys are simply amazing! My first suit arrived a quite loose, and since I was on a tight deadline, I had to request expedited shipping. Not only did it arrive earlier than promised, but when I r... See more

Rated 5 out of 5 stars

Ordered a single breasted two piece suit for a wedding one month in advance, decided to go with accelerated delivery as I was worried it wouldn't get here in time and it was well worth it. Only took a... See more

Rated 5 out of 5 stars

This is by far the best online shirt maker in the world. I bought over the last 3 years more than a dozen shirts with them and each and everyone was perfectly fitting, highest class material and the c... See more

Rated 5 out of 5 stars

This company’s customer service is second to none! Even though we’ve had a rocky start due to some miscommunication, everything got fixed in the end and now I’m the happy owner of some great pieces... See more

Rated 5 out of 5 stars

Insanely good service I ordered a button down shirt a while back and I took my measurements incorrectly. After letting iTailor now that i the shirt didn't fit me well. They didn't hesitate to hel... See more

Rated 4 out of 5 stars

I ordered a shirt and received it within the time frame mentioned but they made a mistake in choosing the fabric colours. I complained and with little hesitation they decided to remake my shirt with t... See more

Rated 5 out of 5 stars

Today i recieved my three piece suit and the first impressions are that it exceeds expectations. The suit fabric is a beautiful pure wool from an italian mill. The tailoring and fit are perfect and cu... See more

Rated 5 out of 5 stars

Amazing customer service. Purchased so many shirts over the years that are well made, good quality materials and fit perfectly to the individual measurements of my body shape. Have now upgraded to... See more

Rated 5 out of 5 stars

I've had shirts made by Turnbull and Asser at Savile Row, shirts made by Anderson and Sheppard. But sadly those day's have gone. I ordered from iTailor and was astonished by both the professional... See more

Rated 5 out of 5 stars

I ordered a white collar shirt, and the benefit is to get a shirt to fit. I can provide measurements that will take into account a larger belly and larger shoulders than average. The company triple ch... See more

Rated 5 out of 5 stars

I was going to cancel my order because I needed a shirt before the delivery date. iTailor was very responsive and managed to expedite my shipment without additional cost. Due to my build, it has bee... See more

Rated 5 out of 5 stars

I am receiving great service from Bob at iTailor. In initially, the suit that arrived wasn’t perfect, and Bob got in touch to make sure that I was a satisfied customer. We discussed various measurem... See more

Company replied

Rated 4 out of 5 stars

Lovely quality shirts for a reasonable price. You customise every last detail about the shirts so you get exactly what you are looking for. It takes a while for the shirts to arrive but it is... See more

Rated 1 out of 5 stars

Worst cheap quality fabric ever, don't recommend people to spend there hard earn money on any of these product. Totally disappointed 😞 Remeber to read there return policy, they must be desperate..smh... See more

Company replied

Rated 5 out of 5 stars

I have been ordering shirts, jackets, and suits from iTailor since 2017. Customer service and support is excellent. Product quality, fabric and workmanship, is great. I am very pleased with finishe... See more

Rated 5 out of 5 stars

Excellent product but it is the customer service that makes it great I have ordered shirts and suits before but this time I ordered a pair of jeans. Unfortunately a couple of small items were w... See more

Rated 5 out of 5 stars

Ok, so I ordered a suit back in December. Trousers are good and fit perfectly. The jacket however was comically large. I initially tried to contact customer service but didn't get any response unt... See more

Company replied

Rated 5 out of 5 stars

Dear Sir or Madam, English is not my native language, so I apologize for any mistakes. I ordered a pair of shoes from you and am completely satisfied with my purchase. The shoes look e... See more

Rated 5 out of 5 stars

Ordered a Blazer (jacket) and it arrived within the estimated timeframe. Blazer is perfect, exactly as ordered. For me, iTailor has always delivered good fitting garments. I use my actual measurements... See more

Rated 5 out of 5 stars

This is the third time I ordered from this business so far, and they have not disappointed me so far. I have ordered 3 suits and 3 shirts, and they are all of amazing quality and fit great. It’s also... See more

Rated 5 out of 5 stars

Great custumerservice, great fit! I was scepticall but hopefull and boy did they deliver! It is as i predicted. En ja ze bezorgen ook in Nederland! Mijn volgende order gaat snel volgen

Rated 5 out of 5 stars

I recently purchased a Two piece but the measurements were of by a little because incorrectly input my measurements. iTailor promptly remade my suit jacket in the correct size. In ten days, I received... See more

Rated 5 out of 5 stars

Ordered 1 suit and 1 shirt. Initially the suit had a couple issues on pocket placement. iTailor responded very quickly to my emails and remade the entire suit free of charge. The quality is impeccable... See more

Rated 5 out of 5 stars

I don't normally do reviews First time user had 1 shirt made to check quality before buying more. There website was easy to use the hardest thing was picking the color and fabric give them a little t... See more

Rated 5 out of 5 stars

I have used itailor for about 5 years. I have bought two suits and about ten shirts in all. I have always had an excellent experience. Clothes have arrived quickly and are of great quality and... See more

Rated 5 out of 5 stars

I ordered a three-piece suit from iTailor recently, and it arrived in completely the wrong size. This was due to my incorrect measurements and was not the fault of iTailor. Just in case they coul... See more

Rated 5 out of 5 stars

i brought a suite for nearly £300 - the material was like toilet tissue - i was soo disgussed with it - i threw in the bin. NOTE: After speaking with Bob he sorted my problem out - customer serv... See more

Company replied

Rated 5 out of 5 stars

We ordered a suite to a Young man here in Norway. Unfortunately the jacket was to tight in the arms. We sent some pictures and a message to itailor and they made a new jacket sent with express for n... See more

Rated 5 out of 5 stars

I had purchased their “vintage pants” as that is the style i much prefer. And found them to be quite nice. But i had hesitated with a jacket as that can be tough to get the fit right. So i had emailed... See more

Rated 5 out of 5 stars

Old fashioned workmanship, shoulder/sleeve perfectly set, lining perfect! And at this price point it's a very attractive offer. Thanks iTailor from a happy customer.

Rated 5 out of 5 stars

I purchased 2 shirts a man’s and a woman's. The men’s shirt came just fine but for some reason the woman’s shirt was not made to our specifications the shoulder part was 2 inches too large. I reached... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

We are a professional state-of-the art tailoring factory, offering direct factory prices to our customers. We have been in the tailoring business for four decades and are proud to be able to offer the best prices available on the internet. We have the best fabric partners, a highly skilled IT support team (responsible for everything from web development to process optimization), and most importantly, we operate our own production facility.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I ordered a shirt and received it…

I ordered a shirt and received it within the time frame mentioned but they made a mistake in choosing the fabric colours. I complained and with little hesitation they decided to remake my shirt with the fabric I ordered in the first place. I received the right shirt within two weeks and i am very pleased with my shirt. Great service.

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely quality shirts for a reasonable price

Lovely quality shirts for a reasonable price. You customise every last detail about the shirts so you get exactly what you are looking for.

It takes a while for the shirts to arrive but it is worth the wait.

Good comms from iTailor when you contact them too.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

PERFEKT!!!!

Dear Sir or Madam,

English is not my native language, so I apologize for any mistakes.

I ordered a pair of shoes from you and am completely satisfied with my purchase.
The shoes look exactly as they do on your website and have fully met my expectations.

The high-quality workmanship is particularly noteworthy. The materials appear robust and carefully crafted, which suggests good quality.
As with almost all new shoes, a short break-in period was necessary, but this is completely normal and does not detract from the positive overall impression.

This consistently good experience has won me over as a regular customer.
I will give preference to your company for future shoe purchases. Overall, I am very satisfied with the product and the entire ordering process and can recommend your company without reservation.

Best regards

February 4, 2026
Rated 5 out of 5 stars

Trusted Service for My Son’s Wedding

Great service! iTailor can definitely be trusted. My experience was very positive—they delivered a perfect suit. We ordered three suits for my older son’s wedding, and everything turned out exactly as we hoped.

January 29, 2026
Rated 5 out of 5 stars

Very impressed, superb!

I purchased a single shirt to ensure the perfect fit.
It was spot-on, but really needed ¼ longer sleeve.
I sent for four with the slight alteration to my measurements.
Perfect!
I selected the best quality cotton and I'm impressed.
I've had shirts from Turnbull and Asser and other expensive London shirt makers.
itailor did a fantastic job.
The correspondence was excellent.
I made an error with the measurements and I was quickly contacted and they suggested I'd made an error based on my previous shirt.
They didn't just make the shirts and post them to me.
Superb service.
It does take a few weeks for the parcel to arrive, but certainly worth the wait.
I shall without hesitation acquire all my shirts from itailor.
Very impressed indeed!!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I would have paid more for a shirt of this quality

I have a disproportionately large neck which makes buying a fitted shirt extremely challenging. After reading some positive reviews on Reddit, I ordered a shirt from iTailor. I am absolutely floored at both the quality and fit. Combine that with an outstanding price, and you have a customer for life.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

iTailor is great

iTailor is great! They make it easy and affordable to get great quality suits with a perfect fit and they communicate very well would recommend!!!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

I received today the pants I ordered.

I received today the pants I ordered.

With this email, I wanted to thank you from the bottom of my heart
for the wonderful work; the alterations are perfect.

Thanks again, and see you next time !

January 8, 2026
Rated 5 out of 5 stars

Perfect product

I gave measurements for a coat well designed quality materials with all the styling I wanted and delivered in good time
A delighted client

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I was going to cancel my order until....

I was going to cancel my order because I needed a shirt before the delivery date. iTailor was very responsive and managed to expedite my shipment without additional cost. Due to my build, it has been difficult finding dress shirts that fits my neck and chest without the sleeves being too long or the torso having too much material. The shirt I received from iTailor fits me perfectly at a very reasonable cost for it being a custom-tailored shirt. I Will be purchasing several more shirts in the future as the company already has my size numbers under my account.

December 31, 2025
Rated 5 out of 5 stars

I have used itailor for about 5 years

I have used itailor for about 5 years. I have bought two suits and about ten shirts in all.

I have always had an excellent experience. Clothes have arrived quickly and are of great quality and build.

Customer service is also very good and quick.

Highly recommend

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Purchased so many shirts over the years that are well made, good quality materials and fit perfectly to the individual measurements of my body shape.

Have now upgraded to the custom suit service having initially been nervous about the measuring process. ITailor was very helpful in getting the measurements right. Once the measurements were figured out the resulting Suit was amazing. Thank you for the wonderful service. Their follow up customer service is faultless and is a sign of a caring family business which prides itself

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I have been ordering shirts

I have been ordering shirts, jackets, and suits from iTailor since 2017. Customer service and support is excellent. Product quality, fabric and workmanship, is great.
I am very pleased with finished products.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a white collar shirt

I ordered a white collar shirt, and the benefit is to get a shirt to fit. I can provide measurements that will take into account a larger belly and larger shoulders than average. The company triple checked my measurements and made sure the shirt would fit correctly. I am very happy with the outcome.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Tailoring Business

This is the third time I ordered from this business so far, and they have not disappointed me so far. I have ordered 3 suits and 3 shirts, and they are all of amazing quality and fit great. It’s also important to mention that they have a great customer service as well. They reply within 12-24h of your email, and always provide constructive advice and assistance. I’ll definitely be back for more!

December 17, 2025
Rated 5 out of 5 stars

EXCELLENT EXPERIENCE

*REPOST* From the ease of placing my order it was a good experience. The website is five star when it comes to ease-of-use! Loved it! Order was placed with minimal to know effort. A+
Any delay/glitch in my BEAUTIFUL jacket being delivered was here locally- & that was only 24-hrs. thankfully.
iTailor is absolutely wonderful when it comes to immediate & consistent communications. Confirmation of order through completion of delivery; albeit out of the country- was outstanding. Customer service rarely given or received these days. HIGHLY RECOMMEND.
The epitome of awesome- quality tailoring customer satisfaction/service- & professionalism. I am so pleased! THANK YOU!

October 23, 2025

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