Jewelers Mutual Group Reviews 14,709

I came to be a customer of JM through the recommendation of the jewelry store where we purchased our wedding set. I researched the company and the coverage offered. I was very impressed and moved fo... See more

JM has been great so far. When I first lost my ring, I was devastated and honestly just feeling too overwhelmed to think clearly. I felt genuinely supported and it seemed like they knew what they were... See more

Jewelers Mutual was very easy to apply for and get approval on line. The prices are really competitive and beat out both Progressive and State Farm for our needs. The website is very clear about wh... See more

As soon as I got engaged, I went to Jewelers Mutual. A friend recommended them & I'm so grateful to have a third-party insurer solely focused on our wedding rings. When my engagement ring got broken,... See more

They have never denied me any of my claims for my fragile ring. My claims were easy to file and quick to resolve as I use the jeweler from where my ring was purchased. I was wearing it everyday,... See more

Awesome, easy process! I recently got engaged and my ring now feels like a part of me. I couldn’t imagine it getting lost or stolen. While I was searching for the best jewelry insurance company, thos... See more

From the very beginning, the young lady was very polite, helpful and informative. I was pleasantly surprised that the process was very easy. Whoever came up with the first paragraph” you’re trusting u... See more

At a fraction of the cost of replacement insurance is a must for anyone who has purchased a one of a kind piece of jewelry . My wife was unfortunate and lost her engagement ring after taking it off ca... See more

I've worked with this company for the last several years to provide insurance for my wife's rather modest personal jewelry. They made the process of getting started simple and have continued to do tha... See more

I never thought we would need insurance but the coverage was low cost so we insured all our jewelry. Unfortunately, we did have a claim. The claim process made a stressful situation very easy to handl... See more

Jewelers Mutual hands down made the process of repairing my wife's ring much easier than I would expect from an insurance company. I have been with them for 8 years and our first claim was smooth and... See more

Jewelers Mutual Group has proven to be a trusted partner insuring all my jewelry pieces. My insurance premium is reasonably priced. Adding jewelry to my policy is simple. They are there when you need... See more

Make sure you insure with Jewelers Mutual, you will not be disappointed. The rates are reasonable & I never saw a bill for my repair claim. I got to choose where my jewelry was repaired and the repres... See more

I have had a few claims over the years and Jewelers Mutual is by far the BEST insurance company one could ever want. I have never had an issue with a claim. They either repair or replace with few qu... See more

Filing a claim is a pretty easy, it's going through the process that is difficult. There is a lack of communication of how the process works. I only spoke to the claims representative once, the rest... See more

Great Experience. I called to get a quote on my 16 pieces of jewelry. I had Jewelers Mutual insurance on a few pieces many years ago and was very pleased with the service I got when my husband knock... See more

Overall my experience with Jewelers mutual has been really good I have only had one problem and that was when my ring had discolored which is the only thing they don't cover. And they had told me that... See more

I just wanted to say thank you so much. The work done on my engagement ring was truly exceptional. It looks absolutely stunning, and I can tell great care was taken with every detail. It means so... See more

When I lost my mother's opal and gold ring, that I had been wearing for almost fifty years, I was devastated. Fortunately, I had really good photographs of all of my jewelry, and an updated apprai... See more

When my favorite piece of jewelry broke, I contacted Jeweler’s Mutual and Jared responded immediately. He recommended a jeweler in my area who happened to be the jeweler I always go to!!! My omega sli... See more

Been a client for many years. Traded my wife’s engagement ring for a much nicer ring. Been in underwriting for a week now. No one can help and I can’t get the original ring off the policy or get a cre... See more

Customer service is provided by a case basis. Only one person can work on your claim and that person takes more than 24hr for each correspondence. The communication hub and email was used and everythi... See more

The claims process was easy to begin. The instructions were clear. Our final product was fully covered and what we asked for. Unfortunately, it was a little challenging to get ahold of Jewelers Mutual... See more

Insured a ring last year. Gave the receipt as acceptable appraisal since it was purchased in 2022. Ring gets lost. File a claim. Policy doesn't cover full cost of a new ring so I owe hundreds of doll... See more

My policy was ended by Jewelers Mutual because I had a legitimate loss claim. So, they will keep you as a client as long as you don't file a claim with them. Once you do, they will terminate your poli... See more

Jewelers Mutual did not handle our claim well at all, even the jewelry store was confused by what was needed. You should not tell your customers to pick out a replacement without even knowing what Jew... See more

My claim is still going on after two months. I feel like the communication can be somewhat jumbled which leads to delays. I was a little confused and I felt like my jeweler may have been confused as w... See more

My wife lost her wedding ring. Took us over 3 months ro finally get it replaced. Very poor communication and response from Jewelers Mutual. Forget getting the value of your jewelry. They work a discou... See more

It takes a long time to get a response from an examiner through email & phone. I have been approved for my claim and still cant go and pick up my things because the jewelry store is still waiting for... See more

I wasn't even close to being indemnified. The adjuster basically said I don't care how much it cost to replace your rings. They want to give me what I paid for our wedding rings 8 years ago. As soon a... See more

Working with my local jeweler was great. Filing the claim was easy. I had website problems after that. Part of the site was always down so I could not obtain or send information requested by person ha... See more

Great company, got them for my wife’s jewelry, forgot I even had insurance when the diamond fell out of her engagement ring. Went to the jewelers who asked if we had insurance, I checked and realized... See more

Approximately 2 years ago while celebrating a wedding anniversary at a resort one of the diamonds in my wife's ring fell out. I submitted the claim and there were no problems getting the ring repai... See more

Accept insured amount, took the money, then argued about the replacement cost being more than an appraisal done over a decade ago. Gold back then was 1300 now its 4100 yet the insurance feels that an... See more

I honestly lost my fiance's engagement ring while in an Uber on my way to our engagement party. While Jewelery Mutual agreed to replace the ring (at a lesser value), they then proceeded to info... See more

Started online and ended up calling because I had some questions. The gal was super helpful and walked me through the rest of the process. Each company that I looked into had specifics and this one ha... See more

It was easy to get a quote and apply for insurance. The price is much more reasonable than I thought it would be, which is part of the reason why I waited so long to get insurance in the first place.... See more

JM was timely with no additions cost to us. Their customer service, with us and working with my jeweler, was second to none. We couldn’t be more satisfied, having our jewelry in perfect condition agai... See more

Jewelers Mutual truly turned a horrible / heartbreaking experience in losing our engagement ring into a sigh of relief. Incredibly thankful and impressed with how smooth and timely the process was too... See more

Everything was great, from the initial contact to the very last one. Everyone was so understanding and made this horrible situation less stressful. An engagement ring is sentimental and it hold a lot... See more

Their response time is incredibly poor and they make excuses saying "we have a lot of claims right now". Thats not my problem!!!! You are in the jewelry insurance business and say that it takes 5-7 da... See more

Absolutely hassle free when I made the claim. No questions asked. Quick payment made directly to the jeweler and when I pickup the replacement piece for the lost item, Jewelers Mutual had already been... See more

Christopher Morrow was very efficient in the process of my claim! He made it so easy! My husband has had to replace a broken wedding ring a few years ago with Jewelers Mutual and it wasn't nearly... See more

My experience came positively from a caring team that cared to go the extra mile to help me get insurance. The diamond belonged to my father who passed away 2 years ago. I knew I was going to get ins... See more

Any question I have ever had has been answered immediately and professionally. When I was moving, I contacted JM to assure I was covered “in transit.” No problem. I appreciate dealing directly with J... See more

My wife and I love working with Jewelers Mutual Group to insure our jewelry. It was very easy to establish our insurance coverage online, and it's been equally easy to add new pieces to the policy. We... See more