MiniCabRide Reviews 3,395

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the ease of the booking process and prompt confirmation emails. Consumers appreciate the punctuality and helpfulness of the staff, noting their professionalism, kindness, and knowledge. The drivers are frequently described as safe, friendly, and going above and beyond to ensure a pleasant journey. People also value the reliability of the delivery service, with many mentioning the convenience of booking via WhatsApp and the company's flexibility in accommodating changes. The drivers are commended for their excellent communication, providing traffic updates, and assisting with luggage. While opinions on the location vary, the overall sentiment towards the company remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was ve... See more

Company replied

Rated 5 out of 5 stars

Muhammad was our driver on our long ride from Hilton Heathrow to Southampton cruise terminal. He was punctual, actually 15 min early. During our approximately 100 minutes ride he skillfully maneuvere... See more

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Rated 5 out of 5 stars

Thank you for the wonderful service! Your drivers went above and beyond for us. They were not only highly professional but also exceptionally kind, warm, and very pleasant, making your service defini... See more

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Rated 5 out of 5 stars

Very good communication, our flight arrived an hour earlier and they called that the driver is on its way but if we needed to be picked up sooner they will arrange. Travel was comfortable, great custo... See more

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Rated 5 out of 5 stars

Great service Used to travel from Kent to Heathrow and back two weeks later. Easy to book, got confirmation emails immediately.Driver was very punctual and helpful.waited for us when flight was... See more

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Rated 5 out of 5 stars

I received responses to my enquiries in real time. The communication was excellent. As a first time buyer making payment was easy and re-assuring especially because I could use PayPal. The drive to... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic Service – Highly Recommend! Our driver was absolutely excellent! He arrived right on time and kept great communication throughout. Even though we had arranged the drop-off at th... See more

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Rated 5 out of 5 stars

I booked the cab to get quickly between Stansted and Gatwick airports while on holiday. Both trips were absolutely professional and stress free. The company contacted us a day before the trip with inf... See more

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Rated 5 out of 5 stars

Driver arrived on time, smart & friendly. Contacted us on return journey, as he was delayed due to road closures. Good communication from office just before journeys to confirm & check bookings. Ver... See more

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Rated 5 out of 5 stars

Always very well informed by your Company. The car arrived before scheduled time, without making me feel obliged to leave. However it was of great help because at 1:45 am the airline canceled my fl... See more

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Rated 5 out of 5 stars

Excellent customer service. Was able to book the ride via messaging on WhatsApp. Driver arrived on time. Car was clean and comfortable. Rates were competitive. Will use them again.

Company replied

Rated 5 out of 5 stars

We have used Minicabride many times for airport trips since having children and they have always been perfect, they arrive a bit early, always have the necessary car seats and their drivers are polite... See more

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Rated 5 out of 5 stars

Driver was very promot, considered all the options re routes for best and quickest trip. He allowed ys lively oeace abd quiet to enjoy the sughts as we drove through Lindon. The journey time estimatio... See more

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Rated 5 out of 5 stars

It was easy to make the booking. Very competitive price. Immediate, friendly and regular communication. Driver met us on time at the designated area with a name board. He was friendly yet professional... See more

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Rated 5 out of 5 stars

We had an excellent experience with this taxi service. The driver arrived on time, the car was very comfortable and spacious for our family of five, and he was extremely friendly. He even helped us wi... See more

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Rated 2 out of 5 stars

Two stars because our outward journey was great. Our return journey however was truly awful. The driver was speeding and driving like a maniac, both kids felt incredibly car sick, and he was answering... See more

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Rated 1 out of 5 stars

The driver arrived an hour later than the scheduled booking time. During that hour, I was in constant contact with the dispatcher, who repeatedly lied, telling me the driver was “just 5–6 minutes away... See more

Company replied

Rated 3 out of 5 stars

The first driver decided to avoid the dartford crossing at all costs until we put him on the right route and he then decided to get coffee 20 minutes before we arrived at our destination. A 1 hour 15... See more

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Rated 5 out of 5 stars

3 rd time using this company in past 3 months 2 pick ups from airport 1 I was on my own and felt safe and comfortable travelling from airport to hotel on my own after an international flight .... See more

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Rated 5 out of 5 stars

My luggage didn’t arrive but the firm kept ringing to ensure i was Ok when i explained they told me to take my time they will wait. The driver was so pleasant he listened and the drive home was smooth... See more

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Rated 3 out of 5 stars

I was very relieved when I saw that Peter, the driver pulled up with a large Van, as I was already anxious about how to fit in our 8 bags and baby stroller. However on arrival, he didn't have the pat... See more

Rated 1 out of 5 stars

First impressions count. I made my first booking with this company—an early morning pickup (04:45) to Heathrow Airport. When the taxi didn’t arrive, I messaged the office, who said the driver was 7 m... See more

Company replied

Rated 4 out of 5 stars

Good communication and flexibility in amending pickup time and location. Our driver did not meet us on location in Gatwick though, but we managed to meet at the general "Uber" pickup location at the... See more

Company replied

Rated 1 out of 5 stars

How can an airport pickup company not respond to my messages saying my flight will arrive earlier than expected. I know everything operates on a booking system but I would have at least expected an an... See more

Company replied

Rated 1 out of 5 stars

Waited an hour for the driver after informing them we were at the pickup location. Why bother asking for flight information if you’re going to show up whenever you want? Asked for a partial refund but... See more

Company replied

Rated 3 out of 5 stars

Taxi driver didn't knock at door, we found him waiting outside, therefore left 5 minutes late. Time given for journey between pick up and station was 10 minutes short, added to the 5 minutes driver... See more

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Rated 1 out of 5 stars

The driver was a very nasty, rude and condescending man. Whilst we normally give tips to drivers as it is customary to us in the USA, I regret that we didn’t have the exact amount of £90 but bills of... See more

Company replied

Rated 5 out of 5 stars

Julien was a pleasure to travel with. He arrived 15 mins prior to scheduled pick up time, he was courteous and very professional. Helpful with our luggage. Great conversationalist and shared info... See more

Company replied

Rated 5 out of 5 stars

Very easy to book. Staff member very patient when I had to request multiple payment links because our credit card was malfunctioning. We’ve used MiniCabRide several times during our six month stay in... See more

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Rated 5 out of 5 stars

I would like to extend my heartfelt thanks to Mr Iqtidar Hussain Ullah for the most amazing ride to the airport. He kept me posted of his early arrival and waited up patiently for me. The ride t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Mohammed, who arrived in good time and drove carefully. We were able to pre-book a child seat for our toddler, which was great (most minicab companies won't provide one). We wil... See more

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Rated 5 out of 5 stars

If you want to go from London to Gatwick in comfort I would highly suggest MinicabRide.The whole experience from booking and travelling to the airport was outstanding. The call staff were very informa... See more

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Rated 5 out of 5 stars

I booked Mini Cab Ride for transfer from Stanstead airport to Clacton-On-Sea. They are a super efficient company. The driver was excellent, sending texts letting me know he was ready for the collecti... See more

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Rated 5 out of 5 stars

I’ve had a great experience so far. The drivers always arrive on time. They also offer baby car seats upon request, which is a big plus for families. There’s a wide range of vehicles available to suit... See more

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Rated 2 out of 5 stars

Service like Uber in mediocre car. Very difficult to find driver. The driver spoke loud Hungarian amongst blaring music the whole 2 1/2 hour drive from Southampton cruise port to London city center. O... See more

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Rated 1 out of 5 stars

Poor experience would not recommend. Driver was rude and hostile both on the phone and to us. Initially asking if we could be picked up earlier than requested. Once in the car, the driver asked... See more

Company replied

Rated 5 out of 5 stars

Great company, smooth booking process and follow up emails to confirm trip. Driver was amazing, very helpful with my son who is 13 months, getting him in and out of the child car seat. Will be booking... See more

Company replied

Rated 5 out of 5 stars

Our driver worked hard to make our group and their luggage fit the vehicles we ordered. The second driver put no effort into helping us, and left before the first car was ready, so we had to squee... See more

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Rated 5 out of 5 stars

Excellent service from Mini Cab Ride. We had a return journey from Gatwick Airport into London. It was so much more cost effective that using the train as there were 4 of us and they even amended our... See more

Company replied

Rated 5 out of 5 stars

The booking process was very straightforward. Communication was great, I got a reply to my email within a few minutes and a day before my ride I got WhatsApp message confirming all booking details. Th... See more

Company replied

Rated 5 out of 5 stars

Professionalism is the “driver” to MiniCabRide! Our exceptional driver, Vito S., exemplified every stage of this as well as being punctual, courteous and respectful he weaved through London streets wi... See more

Company replied

Rated 5 out of 5 stars

Second time used when travelling to london international flight - Excellent They Kept in contact before and as I landed to make sure I knew where pick up point was. I will use them again on thi... See more

Company replied

Rated 1 out of 5 stars

We have used this provider a number of times without a problem. In our last trip to the airport with our children, we had a horrible experience as the driver was verbally aggressive and rude, and even... See more

Rated 5 out of 5 stars

I took a minicab to Stansted Airport at 3:30am, and the experience was excellent. The driver arrived before the scheduled time, which was a huge relief, especially so early in the morning. The journey... See more

Company replied

Rated 5 out of 5 stars

Starting my trip couldn’t have been easier. The driver arrived on time and even gave me a courtesy call to let me know they were outside, which was very helpful. The journey was quick, and we arrived... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Rude, insulting and unsafe driver wouldn't stop talking

The driver interrupted a private conversation my family was having about politics and insisted on giving his opinions. I asked him several times to stop and just drive us as he was hired to do, but he wouldn't stop arguing and giving his opinions while driving. When I eventually told him I would leave a bad review, he said, and I quote verbatum "I don't give a shit about your review".

I also wasn't impressed with his driving skills as he didn't turn his head to check his blind-spots, relying on his side mirrors which is the cause of many accidents.

If you want to get in an argument with a rude cab driver as you begin your stressful international travel, this is the place to call!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

on time and nicr talk

Our driver came exactly on time and we had a nice talk the whole drive, though it was 3 o'clock in the morning. So we got to know a bit more about land & people, great. Thank you
We will take it again next time.

February 9, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Very professional, highly recommend

Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was very friendly and professional and a good safe driver. Driver's name was Deres Zeray and we would not hesitate to use this company or driver again. Highly recommend.

January 17, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

V helpful customer service and a lovely…

V helpful customer service and a lovely driver.

February 9, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Very good driver

Very good driver, nice guy, good conversation.

February 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great Service, Low Price and Convenient

Excellent customer service. Was able to book the ride via messaging on WhatsApp. Driver arrived on time. Car was clean and comfortable. Rates were competitive. Will use them again.

February 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Prompt response from office team

Prompt response from office team
Driver arrived 10 minutes before leave time for reassurance

February 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Very good communication

Very good communication, our flight arrived an hour earlier and they called that the driver is on its way but if we needed to be picked up sooner they will arrange. Travel was comfortable, great customer service

February 4, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Perfectly on time, slightly noisy

Perfectly on time. No issues to raise. Slightly bumpy ride but it was a minivan so that's to be expected. I managed to get some sleep so it wasn't bad.

January 30, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer

Thank you for your thoughtful feedback! We're so glad to hear that your ride was perfectly on time and that there were no issues during your journey. We completely understand that the bumpy ride can come with the territory of traveling in a minivan, but it's great to know you were still able to get some rest.
Your comfort and satisfaction are very important to us, and we truly appreciate your understanding.
We look forward to serving you again in the future, and we’ll continue to do our best to provide smooth, timely, and comfortable experiences. Safe travels!

Warm regards,
Customer Care MiniCabRide

Rated 1 out of 5 stars

Would never use again

Would never use again. We have used MiniCabRide three times now, and 2/3 have been bad experiences. On our second trip we were lied to saying the driver was stuck in traffic, when he was actually around 40 minutes late because he was charging his electronic car (the driver told us this). The driver then wouldn't meet us at the meet and greet point, which we had paid extra for. The company gave us a refund for just the meet and greet fee. Our last experience was awful, with us being lied to multiple times saying on the phone the driver was 2-5 minutes away, and not to worry we will be at the airport by 6pm, when we actually arrived after 7pm and missed our flight... The child car seat was broken, the driver was 20 minutes late after the already adjusted later flight arrival time even though we had told them we had very little time to get to our next flight, and to top it off the driver pulled over on the motorway for the toilet. We were given a £10 discount as a gesture of "goodwill"...

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and easy booking…

Great customer service and easy booking process.

January 22, 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 4 out of 5 stars

The driver was supportive

The driver was supportive, accommodative and entertaining

January 27, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 2 out of 5 stars

Fine but expensive

Cab was on time and the driver was pleasant enough if a little taciturn. Not sure that equivalent to AU$210 is a reasonable price from London to Luton but what can you do.

January 26, 2026
Rated 5 out of 5 stars

would use again!

Prompt, excellent service. Drove very safely.

January 23, 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Great service

Great service, I had to change my pickup time after booking and they were very accommodating. Driver was on-time and friendly. Will definitely use again.

January 24, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very nice driver

Very nice driver. Good driver and helpful with the luggage. Lovely service.

January 22, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very good

Very good. Driver arrived early and was waiting. He quickly noticed a dangerous truck and gave it a wide berth.

January 21, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 3 out of 5 stars

i had difficulty with payment and i…

i had difficulty with payment and i will reserve my judgement until our transfer is complete

January 21, 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer

Thank you for sharing your feedback. I’m sorry to hear you had difficulty with the payment process—this is certainly not the experience we want for our customers. We’re committed to making everything as smooth as possible, and we’d be happy to assist you with any issues you encountered.

We completely understand your decision to reserve judgment until your transfer is complete, and we look forward to providing you with excellent service during your journey. If there’s anything you need before your trip, feel free to reach out to us.

Thanks again for your patience, and we’ll do our best to ensure everything goes smoothly.

You can contact us 24/7

By Phone Call: +442070050090
By Whatsapp: +447487745219
By Email: info@minicabride.com

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

On time & Polite & patient

On time & Polite & patient

January 12, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

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